Glendale Heights

Violations by category

• Cleanliness & sanitation 3
• Illness & medication 2
• Supervision & ratios 9
• Discipline & child guidance 1
• Safety & premises 9
• Food & allergies 7
• Staff background & training 1
• Other 3

Year by year

Enforcement actions

• Jul 24, 2026 — Orders Letter

  251.04(2)(m) (Health, Safety & Welfare Of Children ) on 6/16/2026 : On 06/01/26, a 1-year-old child with a dairy allergy was served dairy milk during snack, 251.07(5)(a)10. (Sharing Information About Food & Other Allergies ) on 6/16/2026 : A staff member had direct contact with a child on 06/01/26 who has a documented dairy allergy. The staff member was not aware the child has a dairy allergy and was served dairy milk.

• Jul 24, 2026 — Forfeiture: $200 ($200)

  251.04(2)(m) (Health, Safety & Welfare Of Children ) on 6/16/2026 : On 06/01/26, a 1-year-old child with a dairy allergy was served dairy milk during snack, $100 251.07(5)(a)10. (Sharing Information About Food & Other Allergies ) on 6/16/2026 : A staff member had direct contact with a child on 06/01/26 who has a documented dairy allergy. The staff member was not aware the child has a dairy allergy and was served dairy milk. $100

• Sep 5, 2025 — Forfeiture: $700 ($700)

  251.055(1)(a) (Supervision Of Children ) on 8/12/2025 : Per interviews and review of video footage, Child #1, while in the care of Staff A and B inside the Dino classroom, was not within the sight and sound of Staff A and B to guide his behavior and activities, prevent harm, and ensure safety when Child #1 exited the Dino classroom and walked down the hallway alone until he entered another occupied classroom. Direct forfeiture assessed 1/3/24. Order and direct forfeiture assessed 6/7/24, IPOC & forfeiture assessed 7/29/24. $400 251.055(1)(f) (Child Tracking Procedure ) on 8/12/2025 : The center tracking policy was not implemented on 7/31/25 when a group of 10 children was returning inside from the outdoor play space. Staff C and Staff D reported they failed to count the children and conduct a name to face match prior to entering the center which resulted in 2 children being left outside after the door closed. Staff C and D learned the children had been left outside after Staff F delivered the children to Staff D. Direct forfeiture assessed 1/3/24. Order and direct forfeiture assessed 6/7/24. IPOC & forf assessed 7/29/24. $300

• Sep 5, 2025 — Forfeiture: $100 ($100)

  251.04(3)(i) (Report - Unknown Whereabouts Or Left Premise ) on 8/12/2025 : The licensee failed to report to the department an incident that resulted in the provider not knowing the whereabouts of a child in attendance at the center within 24 hours of the occurrence. Per video footage & staff interviews, on 7/31/25, Child #1 exited the Dino room, walked through a hallway alone & entered another occupied classroom. Staff A & Staff E reported Staff A was yelling for Child #1 in an attempt to locate his whereabouts. The department learned of this incident upon receipt of a complaint on 8/4/25. Direct Forfeiture assessed 1/3/24. $100

• Sep 20, 2024 — Warning Letter
• Jul 29, 2024 — Orders Letter
• Jul 29, 2024 — Forfeiture
• Jun 7, 2024 — Orders Letter
• Jun 7, 2024 — Forfeiture
• Jan 3, 2024 — Forfeiture

A warning letter is not an enforcement action under Wisconsin law and carries no appeal rights. Orders and forfeitures are enforcement actions and can be appealed.

Inspection visits

1. Jun 16, 2026 Licensing visit · 2 rules checked, 2 not met
   • Food & allergies

     On 06/01/26, a 1-year-old child with a dairy allergy was served dairy milk during snack,

     DCF 251.04(2)(m) — Health, Safety & Welfare Of Children

   • Food & allergies

     A staff member had direct contact with a child on 06/01/26 who has a documented dairy allergy. The staff member was not aware the child has a dairy allergy and was served dairy milk.

     DCF 251.07(5)(a)10. — Sharing Information About Food & Other Allergies

   DCF visit report · Correction plan (PDF)

2. May 26, 2026 Licensing visit · 53 rules checked, 2 not met
   • Safety & premises

     A tree has fallen during a storm which damaged a portion of fence that makes up the outdoor play space enclosure. This was not reported to the Department within 24 hours after the occurrence.

     DCF 251.04(3)(b) — Report - Damage To Premises

   • Safety & premises

     There are gaps underneath the fence which makes up the outdoor play space enclosure. The gaps underneath the fence are greater than 4 inches. A section of fence in the outdoor play space was damaged by a tree that fell. Where the tree fell, damaging the fence, the fence is now less than 4 feet high.

     DCF 251.06(11)(b)7. — Outdoor Play Space - Enclosure

   DCF visit report · Correction plan (PDF)

3. Jan 27, 2026 Licensing visit · 336 rules checked, 2 not met
   • Food & allergies

     A partially unpeeled banana for a child was observed in the caterpillar classroom refrigerator sitting on top of a Tupperware container.

     DCF 251.06(9)(c)1. — Safe Food

   • Food & allergies

     The cold storage thermometer in the bunny classroom refrigerator read 52 degrees Fahrenheit. The cold storage thermometer in the kangaroo room refrigerator is broken and does not reflect an accurate temperature.

     DCF 251.06(9)(d)1.c. — Food Storage - Cold Storage Thermometers

   DCF visit report · Correction plan (PDF)

4. Aug 12, 2025 Licensing visit · 7 rules checked, 7 not met 3 serious
   • Supervision & ratios

     The licensee failed to report to the department an incident that resulted in the provider not knowing the whereabouts of a child in attendance at the center within 24 hours of the occurrence. Per video footage & staff interviews, on 7/31/25, Child #1 exited the Dino room, walked through a hallway alone & entered another occupied classroom. Staff A & Staff E reported Staff A was yelling for Child #1 in an attempt to locate his whereabouts. The department learned of this incident upon receipt of a complaint on 8/4/25. Direct Forfeiture assessed 1/3/24.

     DCF 251.04(3)(i) — Report - Unknown Whereabouts Or Left Premise

   • Supervision & ratios

     The center administrator failed to immediately notify the parents of Child #2 and Child #3 that the whereabouts of both children were unknown to the assigned provider when the children were left outside while in the care of Staff C and Staff D on 7/31/25. As of 8/12/25 the parents had not been notified.

     DCF 251.04(4)(a)2.d. — Parent Notification - Child's Whereabouts Unknown

   • Staff background & training

     Documentation of the days and hours worked and in which classroom, when the person was included in the staff-to-child ratio is incomplete. For example, departure times were not recorded for two staff in the Tiger classroom on 7/29/25 and for two staff in the Dolphin classroom on 7/31/25. A departure time was not recorded for Staff A in the Dino classroom on 7/31/25. There is no documentation of who met the staff to child ratio in the Dino classroom on 7/31/25 from 3:04-5:06 PM when 3 children are documented as being in the Dino classroom.

     DCF 251.05(2)(a)6. — Staff Record - Days & Hours Worked

   • Supervision & ratios Serious

     Per interviews and review of video footage, Child #1, while in the care of Staff A and B inside the Dino classroom, was not within the sight and sound of Staff A and B to guide his behavior and activities, prevent harm, and ensure safety when Child #1 exited the Dino classroom and walked down the hallway alone until he entered another occupied classroom. Direct forfeiture assessed 1/3/24. Order and direct forfeiture assessed 6/7/24, IPOC & forfeiture assessed 7/29/24.

     DCF 251.055(1)(a) — Supervision Of Children

   • Safety & premises Serious

     The center tracking policy was not implemented on 7/31/25 when a group of 10 children was returning inside from the outdoor play space. Staff C and Staff D reported they failed to count the children and conduct a name to face match prior to entering the center which resulted in 2 children being left outside after the door closed. Staff C and D learned the children had been left outside after Staff F delivered the children to Staff D. Direct forfeiture assessed 1/3/24. Order and direct forfeiture assessed 6/7/24. IPOC & forf assessed 7/29/24.

     DCF 251.055(1)(f) — Child Tracking Procedure

   • Safety & premises Serious

     A large metal screw multiple inches in length is observed accessible to children on a ledge next to the door children are observed exiting from to access the outdoor play space.

     DCF 251.06(2)(a) — Potential Source Of Harm On Premises

   • Food & allergies

     Breakfast service was observed during the visit. USDA minimum meal requirements were not met when frosted flakes cereal and milk was served. The required fruit or vegetable component was not served. In addition, per a review of the posted August 2025 monthly breakfast menu the required fruit or vegetable component is not identified on the breakfast menu for any of the days of the month.

     DCF 251.07(5)(a)4. — Meals & Snacks - Minimum Meal Requirements

   DCF visit report · Correction plan (PDF)

5. Jan 30, 2025 Licensing visit · 95 rules checked, 5 not met 1 serious
   • Illness & medication

     Health history information on file for Child #1 identifies the child as having a peanut allergy however triggers that may cause problems have not been identified.

     DCF 251.04(6)(a)6. — Child Record - Health History

   • Safety & premises

     A gap greater than four inches is observed in one area of the enclosure surrounding one of the outdoor play spaces.

     DCF 251.06(11)(b)7. — Outdoor Play Space - Enclosure

   • Other Serious

     Unsecured hanging cords are observed hanging down the wall accessible to children in the large motor room.

     DCF 251.06(2)(a) — Potential Source Of Harm On Premises

   • Cleanliness & sanitation

     Individual sippy cups have not been cleaned and sanitized after each use. The cups have been put back in the refrigerator following breakfast service in the Caterpillar classroom and it is reported the same cups will be used again for lunch.

     DCF 251.06(9)(b)1. — Kitchen Utensils & Surfaces - Clean & Sanitize

   • Food & allergies

     Leftover milk in individual sippy cups is observed to have been put back in the refrigerator rather than discarded after each feeding in the Caterpillar classroom.

     DCF 251.09(3)(a)7. — Infant & Toddler - Leftover Milk Or Formula

   DCF visit report · Correction plan (PDF)

6. Sep 17, 2024 Licensing visit · 1 rules checked, 1 not met 1 serious

   The DCF Finder's main page now lists this visit as "No Violations found". Its own visit report below still cites these rules. DCF's list drops violations after about two years.

   • Discipline & child guidance Serious

     Staff A Reported In An Interview With Police That She Swatted A Toddler's Hand Away From Hers As The Child Was Swatting Her.

     DCF 251.07(2)(e) — Child Guidance - Prohibited Actions

   DCF visit report · Correction plan (PDF)

7. Jul 1, 2024 Licensing visit · 3 rules checked, 3 not met 2 serious

   The DCF Finder's main page now lists this visit as "No Violations found". Its own visit report below still cites these rules. DCF's list drops violations after about two years.

   • Cleanliness & sanitation Serious

     On 6/26/24, Per Review Of Video Footage & Per The Report Of Staff A 9 Year Old Was Left Alone In A Hallway & Bathroom For At Least 12 Minutes. The Child Is Seen On Video Waving His Arms In An Attempt To Alert His Classroom That He Was Being Left In The Hallway However Staff B Does Not Notice He Is Being Left Behind & Is Unaware He Has Been Left Until Alerted By Office Staff At Least 12 Minutes Later. Staff B Observed On Video Entering Her Classroom & Closing Door While Children Remain In Hallway. Direct Forfeiture Assessed 1/4/24. Included In An Order/Direct Forfeiture Issued On 6/7/24.

     DCF 251.055(1)(a) — Supervision Of Children

   • Other Serious

     On 6/26/24 Per Review Of Video Footage & Staff Interviews Staff B Fails To Have A List Of The Names Of The 7 Children In Her Care & Fails To Track The Children When Leaving The Building & Again When Taking A Different Group Of Children Back Inside The Building. Staff A Has An Inaccurate List Of The Children In His Care. On 7/1/24 Licensors Observe A Group Of Children Arriving At The Center Via School Bus Being Walked To The Raccoon Classroom Without The Use Of Any Method Of Tracking. Direct Forfeiture Assessed On January 1, 2024. Included In An Order/Direct Forfeiture Issued On 6/7/24.

     DCF 251.055(1)(f) — Child Tracking Procedure

   • Cleanliness & sanitation

     Staff B Was Not Free Of Non-Classroom Duties When Counted In Meeting The Staff-To-Child Ratios. Staff B Was Alone Caring For A Group Of 7 Children During Which Time She Did A Load Of Laundry Consisting Of Children's Swimwear And Towels And Kept The 7 Children From Going Outside With The Rest Of The Classroom So They Could All Clean The Classroom Per Observation Of Video Footage And Per The Report Of Staff A.

     DCF 251.055(2)(L) — Staff-To-Child Ratios - Non-Classroom Duties

   DCF visit report · Correction plan (PDF)

8. May 9, 2024 Licensing visit · 2 rules checked, 2 not met 2 serious

   The DCF Finder's main page now lists this visit as "No Violations found". Its own visit report below still cites these rules. DCF's list drops violations after about two years.

   • Supervision & ratios Serious

     Each Child Was Not Supervised By A Child Care Worker Who Is Within Sight And Sound Of The Children To Guide The Children's Behavior And Activities, Prevent Harm And Ensure Safety. On 5/6/24 Per Video Footage And Per The Report Of Staff A One Year Old Toddler Was Left Alone Outside Of The Fenced In Outdoor Play Space For Approximately 12 Seconds. During This Time The Toddler Was Outside Of The Playground Enclosure And Had Access To The Center Parking Lot. Included In A Direct Forfeiture Issued On January 3, 2024.

     DCF 251.055(1)(a) — Supervision Of Children

   • Supervision & ratios Serious

     The Center Failed To Adhere To A Procedure To Ensure That The Number, Names And Whereabouts Of Children In Care Are Known To Assigned Child Care Workers At All Times . On 5/6/24 Per A Review Of Video Footage, Three Staff Members & 4 Children Are Observed Walking From The Outdoor Play Space To A Building Entrance. Prior To Entering The Center With The Children, None Of The Staff Members Attempt To Track The Children When No Attempts Are Made By Any Staff To Count The Children & Compare The Number To The Names Listed On The Clipboard Before Entering The Building. A 1 Yr. Old Was Left Outside.

     DCF 251.055(1)(f) — Child Tracking Procedure

   DCF visit report · Correction plan (PDF)

9. Apr 25, 2024 Licensing visit · 92 rules checked, 11 not met 3 serious

   The DCF Finder's main page now lists this visit as "No Violations found". Its own visit report below still cites these rules. DCF's list drops violations after about two years.

   • Supervision & ratios

     The Licensee Failed To Report To The Department Within 24 Hours After The Occurrence, An Incident That Occurred On 4/18/23 In Which The Whereabouts Of Two One Year Old Toddlers Were Unknown. The Child Care Workers Involved In The Incident Failed To Report The Incident To Anyone Until One Of The Child Care Workers (Staff F) Brought It To The Attention Of Staff A On 4/23/24. The Licensee Was Made Aware Of The Incident On 4/23/24 Reported It To The Department On 4/24/24. Included In A Direct Forfeiture Issued On January 1, 2024.

     DCF 251.04(3)(i) — Report - Unknown Whereabouts Or Left Premise

   • Supervision & ratios

     The Center Administrator Failed To Immediately Notify The Parents Of Two One Year Old Toddlers After Their Whereabouts Were Unknown To The Assigned Provider. The Incident Occurred On 4/18/24 However Staff F And Staff G Failed To Inform The Administrator Of The Incident Until 4/23/24 When Staff F Notified Staff A That The Incident Had Occurred. The Children's Parents Were Then Notified Of The Incident On 4/23/24.

     DCF 251.04(4)(a)2.d. — Parent Notification - Child's Whereabouts Unknown

   • Supervision & ratios Serious

     Per An Investigation Which Included Interviews Of Staff And Review Of Video Footage, Children Were Not Supervised By A Child Care Worker Who Is Within The Sight And Sound Of The Children To Guide Behavior And Activities, Prevent Harm, And Ensure Safety. On 4/18/24 Two One Year Old Toddlers Walked Out Of The Caterpillar Classroom After Staff G Failed To Close The Gate Inside The Classroom And The Classroom Exit Door When She Left The Classroom. The Children Were Alone In A Hallway For Approximately 12 Seconds Per Video Footage. Included In A Direct Forfeiture Issued On January 3, 2024.

     DCF 251.055(1)(a) — Supervision Of Children

   • Supervision & ratios Serious

     The Center Failed To Adhere To A Procedure To Ensure That The Number, Names And Whereabouts Of Children In Care Are Known To Assigned Child Care Workers At All Times In The Ladybug Classroom When A Child Who Is Reported To Have Arrived At The Center On 4/25/24 At 7:00 Am Was Never Added To The Classroom Tracking Sheet To Document Her Presence In The Classroom.

     DCF 251.055(1)(f) — Child Tracking Procedure

   • Safety & premises

     Gaps Which Measured Approximately 6-7 Inches Are Observed In 2 Areas Under The Enclosure In One Of The Outdoor Play Spaces.

     DCF 251.06(11)(b)7. — Outdoor Play Space - Enclosure

   • Safety & premises

     The Plexiglass Painting Surface On A Finger Painting Board In The Outdoor Play Space Is Cracked And Scratched.

     DCF 251.06(11)(bm)3. — Outdoor Play Equipment - Construction, Condition

   • Safety & premises Serious

     A Cord From A Window Air Conditioning Unit Is Accessible To Children On A Ledge Next To A Crib In The Ladybug Classroom. Accessible To Children In The Outdoor Play Space Is A Large Metal Umbrella With A Base. The Base Is Not Filled In Accordance With Manufacturer Instructions And The Umbrella And Attached Base Has Fallen Over And Is Lying On The Playground. The Umbrella Portion Is Broken Resulting In Sharp Metal Pieces Protruding Up Which Are Accessible To Children.

     DCF 251.06(2)(a) — Potential Source Of Harm On Premises

   • Other

     Two Unprotected Outlets Are Observed In The Infant Nap Area In The Ladybug Classroom.

     DCF 251.06(2)(b) — Electrical Or Hot Surface Protection

   • Safety & premises

     A Fire Extinguisher Observed In One Of The Gross Motor Rooms Has Not Been Inspected Within The Last Year As Required And The Needle Indicates The Fire Extinguisher Needs To Be Recharged.

     DCF 251.06(4)(a) — Fire Extinguishers - Operable, Inspected, Labeled

   • Illness & medication

     A Blanket Authorization Spanning A Period Of 6 Months To Administer Infant Tylenol For Fussiness Is On File For An Infant. Blanket Authorizations That Exceed The Length Of Time Specified On The Bottle Are Prohibited.

     DCF 251.07(6)(f)1.a. — Medication Administration - Parent Authorization

   • Food & allergies

     Multiple Infant Bottles Brought From Home Observed In The Refrigerator In The Bunny Classroom Are Not Dated As Required.

     DCF 251.09(3)(a)2. — Infant & Toddler - Food & Formula Brought From Home

   DCF visit report · Correction plan (PDF)