The Willows Hotel
555 W SURF ST, Chicago, IL 60657 · Cook County
Establishment
- Type
- Restaurant (retail food serving meals) (Restaurant)
- Inspected by
- Chicago Department of Public Health
- License / ID
- 1887757
- Status
- Risk 3 (Low)
- Official record
- Chicago Department of Public Health inspection reports
Year by year
| Year | Inspections | Violations | Serious |
|---|---|---|---|
| 2024 | 2 | 4 | 0 |
| 2020 | 1 | 3 | 0 |
| 2018 | 1 | 3 | 0 |
| 2017 | 2 | 4 | 0 |
| 2016 | 2 | 9 | 1 |
| 2014 | 2 | 1 | 1 |
| 2013 | 2 | 5 | 0 |
| 2010 | 1 | 2 | 0 |
Inspections
-
Nov 7, 2024 Canvass Re-Inspection · Pass — Risk 3 (Low)
-
Severity not stated
PHYSICAL FACILITIES INSTALLED, MAINTAINED & CLEAN
6-501.114//NOTED CLUTTER IN CLOSET ACROSS FROM STAFF BREAK ROOM AND IN BOILER ROOM. INSTRUCTED TO REMOVE ALL UNNECESSARY ITEMS AND STORE KEPT ITEMS ON SMOOTH, NON-POROUS SHELVES THAT ARE A MINIMUM OF 6 INCHES OFF THE FLOOR------ 6-501.11//NOTED UNEVEN FLOOR "REPAIRED" WITH RAW WOOD UNDERNEATH MINI FRIDGE IN KITCHEN. INSTRUCTED TO REMOVE WOOD AND REPAIR, RESTORING EVEN SURFACE THAT IS SMOOTH AND EASY TO CLEAN. ALSO NOTED EAST WALLS IN LOBBY NOT SMOOTH OR EASY TO CLEAN. INSTRUCTED TO CLEAN AND RESTORE A SMOOTH AND EASY TO CLEAN SURFACE. ALSO NOTED STAINED CEILING TILES ABOVE GROUND FLOOR LAUNDRY ROOM ENTRANCE. INSTRUCTED TO ADDRESS ISSUE ABOVE TILES. STAINED TILES ARE INDICATIVE OF A LEAK.
-
Severity not stated
-
Oct 21, 2024 Canvass · Fail — Risk 3 (Low)
-
Not serious
Priority Foundation
THERMOMETERS PROVIDED & ACCURATE
NOTED NO METAL STEM THERMOMETER ON SITE TO MONITOR THE INTERNAL TEMPERATURE OF HALF AND HALF HELD IN LOBBY COOLING UNIT AND REFRIGERATOR IN KITCHEN FOR COFFEE STATION. INSTRUCTED TO OBTAIN AND MAINTAIN PROPER THERMOMETERS ON SITE AT ALL TIMES. PRIORITY FOUNDATION VIOLATION #7-38-005. CITATION ISSUED
-
Severity not stated
PHYSICAL FACILITIES INSTALLED, MAINTAINED & CLEAN
NOTED CLUTTER IN CLOSET ACROSS FROM STAFF BREAK ROOM AND IN BOILER ROOM. INSTRUCTED TO REMOVE ALL UNNECESSARY ITEMS AND STORE KEPT ITEMS ON SMOOTH, NON-POROUS SHELVES THAT ARE A MINIMUM OF 6 INCHES OFF THE FLOOR
-
Severity not stated
PHYSICAL FACILITIES INSTALLED, MAINTAINED & CLEAN
NOTED UNEVEN FLOOR "REPAIRED" WITH RAW WOOD UNDERNEATH MINI FRIDGE IN KITCHEN. INSTRUCTED TO REMOVE WOOD AND REPAIR, RESTORING EVEN SURFACE THAT IS SMOOTH AND EASY TO CLEAN. ALSO NOTED EAST WALLS IN LOBBY NOT SMOOTH OR EASY TO CLEAN. INSTRUCTED TO CLEAN AND RESTORE A SMOOTH AND EASY TO CLEAN SURFACE. ALSO NOTED STAINED CEILING TILES ABOVE GROUND FLOOR LAUNDRY ROOM ENTRANCE. INSTRUCTED TO ADDRESS ISSUE ABOVE TILES. STAINED TILES ARE INDICATIVE OF A LEAK.
-
Not serious
Priority Foundation
-
Mar 24, 2020 Canvass · Pass w/ Conditions — Risk 3 (Low)
-
Not serious
Priority Foundation
CITY OF CHICAGO FOOD SERVICE SANITATION CERTIFICATE
NO ORIGINAL CITY OF CHICAGO FOOD MANAGER CERTIFICATE POSTED ON PREMISES. INSTRUCTED MANAGER AN ORIGINAL CITY OF CHICAGO CERTIFIED FOOD MANAGER CERTIFICATE MUST BE POSTED ON PREMISES. PRIORITY FOUNDATION 7-38-012. NO CITATION ISSUED.
-
Severity not stated
PLUMBING INSTALLED; PROPER BACKFLOW DEVICES
3-COMPARTMENT SINK MISSING STOPPERS (X2). INSTRUCTED MANAGER MUST PROVIDE ADDITIONAL STOPPERS FOR 3-COMPARTMENT SINK.
-
Severity not stated
TOILET FACILITIES: PROPERLY CONSTRUCTED, SUPPLIED, & CLEANED
NO COVERED TRASH RECEPTACLE IN WASHROOM. MUST PROVIDE.
-
Not serious
Priority Foundation
-
Nov 9, 2018 Canvass · Pass w/ Conditions — Risk 3 (Low)
-
Not serious
Priority Foundation
MANAGEMENT, FOOD EMPLOYEE AND CONDITIONAL EMPLOYEE; KNOWLEDGE, RESPONSIBILITIES AND REPORTING
2-102.14(N) FOUND NO EMPLOYEE HEALTH POLICY AT PREMISES. PRIORITY FOUNDATION. NO CITATION ISSUED. 7-38-010. MUST PROVIDE.
-
Not serious
Priority Foundation
PROCEDURES FOR RESPONDING TO VOMITING AND DIARRHEAL EVENTS
2-501.11 FOUND NO VOMIT AND DIARRHEA CLEAN UP POLICY. PRIORITY FOUNDATION. NO CITATION ISSUED.7-38-005. MUST PROVIDE.
-
Severity not stated
PLUMBING INSTALLED; PROPER BACKFLOW DEVICES
BACKFLOW PREVENTION DEVICES NOT LOCATED FOR JUICE MACHINE AND COFFEE MACHINE. MUST PROVIDE WHERE THEY CAN BE LOCATED AND SERVICED.
-
Not serious
Priority Foundation
-
Dec 1, 2017 Canvass Re-Inspection · Pass — Risk 3 (Low)
Result: Pass.
-
Nov 24, 2017 Canvass · Fail — Risk 3 (Low)
-
Not serious
Serious (Chicago's middle tier)
PREVIOUS MINOR VIOLATION(S) CORRECTED 7-42-090
PREVIOUS MINOR VIOLATION #32 FROM REPORT #1975368 DATED 11/14/16 NOT CORRECTED: CRACKED/DAMAGED LID OF THE PREP ROOM BOX FREEZER REPAIRED WITH DUCT TAPE. MUST NOT USE TAPE AS A MEANS OF REPAIR. MUST BE A SMOOTH, CLEANABLE SURFACE. MUST REPLACE LID. MUST CORRECT. SERIOUS VIOLATION: 7-42-090
-
Not serious
Minor
FLOORS: CONSTRUCTED PER CODE, CLEANED, GOOD REPAIR, COVING INSTALLED, DUST-LESS CLEANING METHODS USED
MUST REPAIR/REPLACE CRACKED AND SAGGING FLOOR TILES IN FRONT OF PREP ROOM HAND SINK AND DISH MACHINE.
-
Not serious
Minor
WALLS, CEILINGS, ATTACHED EQUIPMENT CONSTRUCTED PER CODE: GOOD REPAIR, SURFACES CLEAN AND DUST-LESS CLEANING METHODS
MUST REPLACE WATER DAMAGED CEILING TILES ABOVE DISH MACHINE.
-
Not serious
Minor
LIGHTING: REQUIRED MINIMUM FOOT-CANDLES OF LIGHT PROVIDED, FIXTURES SHIELDED
MUST PROVIDE A LIGHTSHIELD OR SHATTER PROOF BULB IN LIGHT FIXTURE IN COOLER/FREEZER COMBO UNIT IN PREP ROOM.
-
Not serious
Serious (Chicago's middle tier)
-
Nov 14, 2016 Canvass Re-Inspection · Pass — Risk 3 (Low)
-
Not serious
Minor
FOOD AND NON-FOOD CONTACT SURFACES PROPERLY DESIGNED, CONSTRUCTED AND MAINTAINED
CRACKED/DAMAGED LID OF THE PREP ROOM BOX FREEZER REPAIRED WITH DUCT TAPE. MUST NOT USE TAPE AS A MEANS OF REPAIR. MUST BE A SMOOTH, CLEANABLE SURFACE. MUST REPLACE LID.
-
Not serious
Minor
-
Nov 9, 2016 Canvass · Pass w/ Conditions — Risk 3 (Low)
-
Serious
Critical
SANITIZING RINSE FOR EQUIPMENT AND UTENSILS: CLEAN, PROPER TEMPERATURE, CONCENTRATION, EXPOSURE TIME
INADEQUATE SANITIZING WHILE DISHES WERE BEING WASHED. OBSERVED LOW TEMPERATURE CHLORINE CHEMICAL DISH MACHINE NOT PROPERLY SANITIZING. 0 PPM CHLORINE AFTER SEVERAL ATTEMPTS AND AFTER PRIMING MACHINE. DISH MACHINE TAGGED HELD FOR INSPECTION AND MUST NOT USE UNTIL REPAIRED AND PROPERLY DISPENSES SANITIZER TO 100 PPM CHLORINE AND CDPH CONTACTED FOR RE-INSPECTION AND TAG REMOVAL. INSTRUCTED TO USE THE THREE COMPARTMENT SINK FOR ALL WASHING, RINSING AND SANITIZING UNTIL TAG HAS BEEN REMOVED. CRITICAL VIOLATION 7-38-030.
-
Not serious
Serious (Chicago's middle tier)
CERTIFIED FOOD MANAGER ON SITE WHEN POTENTIALLY HAZARDOUS FOODS ARE PREPARED AND SERVED
NO CITY OF CHICAGO SANITATION CERTIFICATE POSTED ON THE PREMISES OR SUCH A PERSON ON SITE WHILE POTENTIALLY HAZARDOUS FOODS WERE BEING SERVED IE: HARD BOILED EGGS. INSTRUCTED TO PROVIDE AND POST A VALID CITY OF CHICAGO SANITATION CERTIFICATE AT ALL TIMES AND SUCH A PERSON MUST BE ON SITE WHILE FOODS ARE BEING PREPARED AND SERVED. SERIOUS VIOLATION 7-38-012.
-
Not serious
Serious (Chicago's middle tier)
INSPECTION REPORT SUMMARY DISPLAYED AND VISIBLE TO ALL CUSTOMERS
NO SUMMARY REPORT POSTED VISIBLE ON THE PREMISES FROM LAST COMPLETE INSPECTION MADE ON 9-29-14 OR TAG REMOVAL INSPECTION MADE ON 10-2-14. SERIOUS VIOLATION 7-42-010(B).
-
Not serious
Minor
FOOD AND NON-FOOD CONTACT SURFACES PROPERLY DESIGNED, CONSTRUCTED AND MAINTAINED
CRACKED/DAMAGED LID OF THE PREP ROOM BOX FREEZER REPAIRED WITH DUCT TAPE. MUST NOT USE TAPE AS A MEANS OF REPAIR. MUST BE A SMOOTH, CLEANABLE SURFACE. MUST REPLACE LID.
-
Not serious
Minor
FLOORS: CONSTRUCTED PER CODE, CLEANED, GOOD REPAIR, COVING INSTALLED, DUST-LESS CLEANING METHODS USED
MISSING FLOOR TILES AT THE DISH MACHINE MUST REPLACE.
-
Not serious
Minor
WALLS, CEILINGS, ATTACHED EQUIPMENT CONSTRUCTED PER CODE: GOOD REPAIR, SURFACES CLEAN AND DUST-LESS CLEANING METHODS
WATER DAMAGED CEILING TILES ABOVE THE THREE COMPARTMENT SINK. MUST REPLACE.
-
Not serious
Minor
VENTILATION: ROOMS AND EQUIPMENT VENTED AS REQUIRED: PLUMBING: INSTALLED AND MAINTAINED
INSTRUCTED TO INSTALL AN EXPOSED HAND SINK WITH HOT AND COLD RUNNING WATER, SOAP AND PAPER TOWELS IN THE PREP ROOM WHERE READY TO EAT FOODS SUCH AS PASTRIES, HARDBOILED EGGS ARE PREPARED FOR SERVICE AND DISHES BEING WASHED. NEAREST EXPOSED HAND WASHING SINK IS IN THE EMPLOYEE BREAK ROOM IN A SEPARATE ROOM DOWN THE HALLWAY. MUST PROVIDE THREE STOPPERS FOR THE THREE COMPARTMENT SINK.
-
Not serious
Minor
REFRIGERATION AND METAL STEM THERMOMETERS PROVIDED AND CONSPICUOUS
MUST PROVIDE INTERNAL THERMOMETERS FOR ALL REFRIGERATION AND FREEZER UNITS.
-
Serious
Critical
-
Oct 2, 2014 Canvass Re-Inspection · Pass — Risk 3 (Low)
Result: Pass.
-
Sep 29, 2014 Canvass · Pass w/ Conditions — Risk 3 (Low)
-
Serious
Critical
SANITIZING RINSE FOR EQUIPMENT AND UTENSILS: CLEAN, PROPER TEMPERATURE, CONCENTRATION, EXPOSURE TIME
FOUND LOW TEMPERATURE DISHMACHINE IN USE AND UNABLE TO ADEQUATELY SANITIZE (0PPM-CHLORINE). INSTRUCTED TO HAVE UNIT SERVICED SO THAT IT PROPERLY SANITIZES. ONCE PROPERLY SANITIZING MUST FAX A LETTER TO 312-746-8040 OR EMAIL TO CDPHFOOD@CITYOFCHICAGO.ORG. UNIT WAS TAGGED AND CAN NOT BE USED UNTIL RE-INSPECTED BY CDPH. MUST PROPERLY SET UP THE 3-COMPARTMENT SINK FOR PROPER WASHING, RINSING, AND SANITIZING. CRITICAL VIOLATION 7-38-030
-
Serious
Critical
-
Nov 14, 2013 Consultation · Pass — Risk 3 (Low)
-
Not serious
Minor
FOOD AND NON-FOOD CONTACT SURFACES PROPERLY DESIGNED, CONSTRUCTED AND MAINTAINED
FOUND INTERIOR OF CABINETS NOT CLEAN AT MAIN KITCHEN.
-
Not serious
Minor
FLOORS: CONSTRUCTED PER CODE, CLEANED, GOOD REPAIR, COVING INSTALLED, DUST-LESS CLEANING METHODS USED
FOUND FLOORS NOT CLEAN AT MAIN KITCHEN.
-
Not serious
Minor
-
Nov 5, 2013 Canvass · Pass w/ Conditions — Risk 3 (Low)
-
Not serious
Serious (Chicago's middle tier)
CERTIFIED FOOD MANAGER ON SITE WHEN POTENTIALLY HAZARDOUS FOODS ARE PREPARED AND SERVED
FOUND NO CITY OF CHICAGO SANITATION MANAGER ON PREMISES.(HANDLES MILK AND BAGELS/CREAM CHEESE). ALSO, FOUND NO CITY OF CHICAGO SANITATION CERTIFICATE POSTED. SERIOUS VIOLATION. CITATION ISSUED.
-
Not serious
Minor
FOOD AND NON-FOOD CONTACT SURFACES PROPERLY DESIGNED, CONSTRUCTED AND MAINTAINED
FOUND INTERIOR OF CABINETS NOT CLEAN AT MAIN KITCHEN.
-
Not serious
Minor
FLOORS: CONSTRUCTED PER CODE, CLEANED, GOOD REPAIR, COVING INSTALLED, DUST-LESS CLEANING METHODS USED
FOUND FLOORS NOT CLEAN AT MAIN KITCHEN.
-
Not serious
Serious (Chicago's middle tier)
-
Nov 17, 2010 Canvass · Pass — Risk 3 (Low)
-
Not serious
Minor
FOOD AND NON-FOOD CONTACT EQUIPMENT UTENSILS CLEAN, FREE OF ABRASIVE DETERGENTS
All food and non-food contact surfaces of equipment and all food storage utensils shall be thoroughly cleaned and sanitized daily. DETAIL CLEAN THE INTERIOR OF THE FREEZER AND THE CABINETS UNDER THE 3 COMPARTMENT SINK.
-
Not serious
Minor
FLOORS: CONSTRUCTED PER CODE, CLEANED, GOOD REPAIR, COVING INSTALLED, DUST-LESS CLEANING METHODS USED
The floors shall be constructed per code, be smooth and easily cleaned, and be kept clean and in good repair. DETAIL CLEAN THE FLOOR IN THE REAR PREP AREA/KITCHENETTE.
-
Not serious
Minor
Source: Chicago Department of Public Health. History last read Oct 1, 2026. Violation text is the inspector's wording. “Serious” is the source's own top tier. About this data.