RecordWell Data

Potbelly Sandwich Shop

160 W TOWN SQUARE WAY SUITE 500 WAY, Oak Creek, WI 53154 · Milwaukee County

13cited violations
9serious tier
11inspections

Establishment

Type
Restaurant (retail food serving meals) (Retail Food - Serving Meals)
Inspected by
Oak Creek Health Department
License / ID
CFER-AG6S9D
Status
Permitted
Phone
(414) 563-5064
Official record
Oak Creek Health Department inspection reports

Other public records for this business

Year by year

YearInspectionsViolationsSerious
2026322
2025353
2024121
2023443

Inspections

  1. Aug 25, 2026 Admin Follow Up · No items found

    No violations cited.

  2. Aug 24, 2026 Follow Up · No items found

    No violations cited.

  3. Aug 21, 2026 Routine · 2 priority, 1 repeat
    • Serious Priority

      WHEN TO WASH

      Employee observed not washing hands with a change of gloves. No hand washing was observed during this inspection.

      Correction: Employees shall wash their hands after engaging in any activity that may cause their hands to become contaminated.

      Code 2-301.14

    • Serious Priority Repeat

      FOOD CONTACT SURFACES - WAREWASHING EQUIPMENT, CHEMICAL, TEMPERATURE, pH, CONCENTRATION AND HARDNESS

      The Array Q sanitizer is not being used according to EPA registered label use instructions and is at 0 PPM. Dispenser was not working to meter the correct amount of sanitizer.

      Correction: Provide training to employees on proper use and concentration of sanitizer or repair or adjust warewashing equipment to provide proper sanitizer concentration. Work order was placed before my arrival for repair. Did advise to manually add the Array sanitizer in the proper concentration until dispenser is repaired. Expecting repair to take place in 4-6 hours.

      Code 4-501.114 (A) - (E)

  4. Nov 13, 2025 Follow Up · No items found

    No violations cited.

  5. Nov 11, 2025 Routine · 3 priority, 2 priority foundation
    • Serious Priority

      TCS FOOD - COLD HOLDING

      Various sliced meats in the sandwich prep cooler is cold held at 42-47°F. Chicken salad and tuna salad just made today was at 47-49F. See Temperature section of report for sliced meats temperatures.

      Correction: Maintain cold time/temperature control for safety food at or below 41°F. Discard unsafe food items.

      Code 3-501.16 (A) (2) AND (B)

    • Serious Priority

      FOOD CONTACT SURFACES - WAREWASHING EQUIPMENT, CHEMICAL, TEMPERATURE, pH, CONCENTRATION AND HARDNESS

      The quat sanitizer is not being used according to EPA registered label use instructions and is at 100 PPM in the 3 compartment sink and red buckets.

      Correction: Provide training to employees on proper use and concentration of sanitizer or repair or adjust warewashing equipment to provide proper sanitizer concentration.

      Code 4-501.114 (A) - (E)

    • Serious Priority

      TOXIC SUBSTANCES - SANITIZER CRITERIA

      Array Ultimate Sanitizer used in the food establishment is not approved. There are not directions for use on food contact surfaces, only for hard surfaces-nonfood contact surfaces.

      Correction: Sanitizer shall meet the requirements under 40 CFR 180.940 or 40 CFR 180.2020.

      Code 7-204.11

    • Not serious Priority Foundation

      PERSON IN CHARGE - HOT AND COLD HOLDING

      The Person in Charge (PIC) is not monitoring the food temperatures for foods during hot and cold holding. No one is really checking hot holding and cold holding temperatures.

      Correction: The person in charge shall ensure that routine temperature monitoring is conducted on foods during hot and cold holding.

      Code 2-103.11 (I)

    • Not serious Priority Foundation

      THAWING

      Chicken is being improperly thawed by placing in the sink with running water on it.

      Correction: Adjust procedures or methods to properly thaw foods. Need a double basin sink to thaw in this method. Or pull frozen meats to be able to thaw in the walk in cooler.

      Code 3-501.13 (A) - (D)

  6. Feb 6, 2025 Routine · No items found

    No violations cited.

  7. Jun 13, 2024 Routine · 1 priority, 1 core
    • Serious Priority Corrected on site

      TCS FOOD - COLD HOLDING

      Chunk chicken in the cold hold of the Turbo Air prep cooler is cold held at 51-93°F.

      Correction: Maintain cold time/temperature control for safety food at or below 41°F. Discard unsafe food items. Chicken was warmed up through the ovens for an order and the extra (alot) was mixed back into the cold hold container. Container was removed and replaced with a fresh container with chicken at 29F.

      Code 3-501.16 (A) (2) AND (B)

    • Not serious Core

      WIPING CLOTHS - USE LIMITATION - CLOTHS FOR WIPING COUNTERS STORED IN SANITIZER

      The sanitizer concentration of the red buckets was at 100ppm. Dispenser unit is dispensing a solution that is barely 200ppm of quat and once the solution is used it can easily drop below 200ppm quickly.

      Correction: Keep sanitizing solution at a minimum of 200ppm at all times.

      Code 3-304.14 (B) (1)

  8. Oct 18, 2023 Follow Up · No items found

    No violations cited.

  9. Oct 16, 2023 Follow Up · 1 priority, 1 repeat
    • Serious Priority Repeat

      FOOD CONTACT SURFACES - WAREWASHING EQUIPMENT, CHEMICAL, TEMPERATURE, pH, CONCENTRATION AND HARDNESS

      The Shurguard Ultimate sanitizer is not being used according to EPA registered label use instructions and is at 0PPM at the 3 compartment sink and in the red buckets.

      Correction: Dispenser is not working properly and a work order was placed 2 days prior. Will manually add sanitizer to sink and buckets until fixed. Provide training to employees on proper use and concentration of sanitizer or repair or adjust warewashing equipment to provide proper sanitizer concentration.

      Code 4-501.114 (A) - (E)

  10. Oct 13, 2023 Follow Up · 1 priority, 1 repeat
    • Serious Priority Repeat

      FOOD CONTACT SURFACES - WAREWASHING EQUIPMENT, CHEMICAL, TEMPERATURE, pH, CONCENTRATION AND HARDNESS

      The Shurguard Ultimate sanitizer is not being used according to EPA registered label use instructions and is at 0PPM at the 3 compartment sink and in the red buckets.

      Correction: Dispenser is not working properly and a work order was placed 2 days prior. Will manually add sanitizer to sink and buckets until fixed. Provide training to employees on proper use and concentration of sanitizer or repair or adjust warewashing equipment to provide proper sanitizer concentration.

      Code 4-501.114 (A) - (E)

  11. Oct 11, 2023 Routine · 1 priority, 1 core
    • Serious Priority

      FOOD CONTACT SURFACES - WAREWASHING EQUIPMENT, CHEMICAL, TEMPERATURE, pH, CONCENTRATION AND HARDNESS

      The Shurguard Ultimate sanitizer is not being used according to EPA registered label use instructions and is at 0PPM at the 3 compartment sink and in the red buckets.

      Correction: Dispenser is not working properly and a work order was placed 2 days prior. Will manually add sanitizer to sink and buckets until fixed. Provide training to employees on proper use and concentration of sanitizer or repair or adjust warewashing equipment to provide proper sanitizer concentration.

      Code 4-501.114 (A) - (E)

    • Not serious Core

      NON-FOOD CONTACT SURFACES - CLEAN

      Dust has collected along the bottom lip of the hood.

      Correction: Clean and remove dust, dirt, food residue, and other debris from all non-food contact surfaces of equipment.

      Code 4-601.11 (C)

Source: Oak Creek Health Department. History last read Oct 16, 2026. Violation text is the inspector's wording. “Serious” is the source's own top tier. About this data.