El Pollo Regio

2410 W ILLINOIS AVE, Dallas, TX 75233 · Dallas County

123cited violations

24serious tier

14inspections

Historical record. Historical: the City of Dallas published this dataset from October 2016 to February 2024 and then ended it (dataset ended 2024). Later inspections are not in it. Points follow the Texas inspection form: Priority items 3 points (shown as serious), Priority Foundation 2, Core 1.

Establishment

Type: Food establishment
Inspected by: City of Dallas Code Compliance (2016–2024 dataset)
Official record: City of Dallas Code Compliance (2016–2024 dataset) inspection reports

Other public records for this business

Year by year

Year	Inspections	Violations	Serious
2023	2	15	1
2022	1	9	1
2021	2	15	3
2020	3	27	6
2019	2	18	5
2018	2	17	4
2017	1	16	4
2016	1	6	0

Inspections

Oct 10, 2023 Routine Score 90
- Serious Priority (3 points)
  Cold Hold (41øF/45øF or below)
  
  observed sliced tomato at 44.9f, guac at 50.1f. food was placed in working cold hold equipment
- Not serious Core (1 points)
  Controlling pests. Eliminating harborage conditions
  
  observed flies in kitchen, remove harboring conditions
- Not serious Core (1 points)
  Thawing. under running water criteria - < 4 hours
  
  thaw food under running water
- Not serious Core (1 points)
  Equipment in good repair and proper adjustment.
  
  repair prep table RIC
- Not serious Core (1 points)
  Dirty nonfood contact surfaces
  
  clean walls and ceiling tiles
- Not serious Core (1 points)
  Clean vent syst:Intake/exhaust air ducts
  
  clean intake vents
- Not serious Core (1 points)
  Premises shall be maintained in good repair
  
  repair damaged walls and replace ceiling tiles
- Not serious Core (1 points)
  Health permit posted
  
  post
Mar 30, 2023 Routine Score 93
- Not serious Core (1 points)
  RFSM Certificate - Not Display
  
  RENEW EXPIRED RFSM WITH CITY OF DALLAS.
- Not serious Core (1 points)
  Storing the food where it is not exposed to splash, dust, or other contamination
  
  ONIONS, STORED IN OUTSIDE STORAGE, STORE IN STORAGE ROOM WITH DAMAGED DOOR AND WALLS. STORE IN A PROPERLY CONSTRUCTED ROOM.
- Not serious Core (1 points)
  Premises shall be maintained in good repair
  
  OUTDOOR STORAGE ROOM IS DAMAGED, REPAIR DOOR AND WALLS.
- Not serious Core (1 points)
  Store equipment & utensils in a clean, dry place
  
  OBSERVED CLEAN UTENSILS STORED IN SOILED BIN.
- Not serious Core (1 points)
  Light bulbs, light shields provided
  
  PROVIDE LIGHT SHIELD FOR LIGHT FIXTURE LOCATED BACK AREA.
- Not serious Core (1 points)
  Dirty nonfood contact surfaces
  
  DUST BUILD UP ON FANS, GRIME ON WALLS AND UNDERNEATH SHELVES, GREASE/FOOD DEBRIS BUILD UP ON GASKETS OF EQUIPMENT. CLEAN.
- Not serious Core (1 points)
  Controlling pests. Eliminating harborage conditions
  
  EXPOSED EXTERIOR WALL, GRIME/FOOD DEBRIS BUILD UP UNDERNEATH EQUIPMENT. REMOVE HARBORING CONDITIONS.
May 9, 2022 Routine Score 87
- Not serious Core (1 points)
  Food storage, prohibited areas in mechanical rooms
  
  observed rice and other dry ingredients store in mechanical room(water heater room). removed food from room.
- Not serious Core (1 points)
  Light bulbs, light shields provided
  
  observed lights with no light shield in kitchen area, provide light shield.
- Not serious Core (1 points)
  Dirty nonfood contact surfaces
  
  observed grime build up on green storage shelves, grime on fans of walk in cooler, grime build up on equipment, dust observed on signs(salsa)
- Not serious Core (1 points)
  Premises shall be maintained in good repair
  
  observed damaged base board tiles, damaged floors, outside storage shed has damaged corners, REPAIR.
- Not serious Core (1 points)
  Controlling pests. Eliminating harborage conditions
  
  observed pooling of water in walk in cooler, food debris on floor,
- Serious Priority (3 points)
  Cold Hold (41øF/45øF or below)
  
  sliced ham at 43.2F, guac 49.3F, chopped lettuce in water 48.7F. all in food prep reach in cooler. adjust temperature or provide ice to lower temperature of food.
- Not serious Core (1 points)
  Equipment in good repair and proper adjustment.
  
  prep reach in cooler not maintaining cold hold temperatures. repair or adjust.
- Not serious Priority Foundation (2 points)
  Thermometer in good condition or discarded
  
  thermometer of beans and rice hot hold equipment observed not functioning, repair or replace with working thermometer.
- Not serious Priority Foundation (2 points)
  Accredited food handler certificate - 60 days
  
  texas food handler cards not available at time of inspection. provide.
Oct 27, 2021 Routine Score 88
- Not serious Core (1 points)
  RFSM Certificate - Not Display
  
  register and post CFM, within two weeks
- Not serious Core (1 points)
  Outer door: solid,selfclosing,tightfitting
  
  sliding door for onion and coil storage not tight fitting, doors loose and gaps around door frame.
- Not serious Core (1 points)
  Dirty nonfood contact surfaces
  
  observed grime build up on wire, on equipment, on wire storage shelves, heavy grime build up on condenser unit of walk in cooler, ceiling of walk in cooler contains grime/mold, ash residue observe behind vent hood. CLEAN .
- Not serious Core (1 points)
  Premises shall be maintained in good repair
  
  observed damaged outside corners of walls, missing/loose cove base, loose/damaged light shields
- Not serious Core (1 points)
  Clean vent syst:Intake/exhaust air ducts
  
  heavy dust build up on intake vents throughout establishment.
- Not serious Core (1 points)
  Equipment in good repair and proper adjustment.
  
  chefs RIC underneath grills not maintaining cold hold temperatures, Half chicken hot hold not able to maintain hot hold temperatures, REPAIR.
- Serious Priority (3 points)
  Food products not maintained at 135øF or above
  
  chicken observed at 114.5F, beans at 118.6F; ALL FOOD WAS PLACED IN WORKING HOT HOLD EQUIPMENT.
- Serious Priority (3 points)
  Cold Hold (41øF/45øF or below)
  
  chicken tender at 44.7F, ground beef 42.4F. repair cold hold equipment. place food in working cold hold equipment.
Apr 28, 2021 Routine Score 90
- Not serious Core (1 points)
  Food storage containers, identified with common name of food.
  
  observed shaker with spice, not labeled. label food that has been removed from original package.
- Not serious Priority Foundation (2 points)
  No soap at handsink
  
  missing soap at hand sink stored next to ice machine, provide.
- Not serious Core (1 points)
  Dirty nonfood contact surfaces
  
  grime build up on coke rack, on pipes over grill. CLEAN. storage shelves in walk in cooler were observed soiled, clean.
- Not serious Core (1 points)
  Equipment in good repair and proper adjustment.
  
  salsa ric and chefs ric underneath grill were not maintaining cold hold temperature, adjust temperature or repair.
- Not serious Core (1 points)
  Premises shall be maintained in good repair
  
  ceiling next to charcoal grill were observed peeling, replace.
- Serious Priority (3 points)
  Cold Hold (41øF/45øF or below)
  
  cubbed steak 51.3F, sausage 49.3F, green salsa 44.5F, red salsa 45.1F. place in working cold hold equipment immediately.
- Not serious Core (1 points)
  RFSM Certificate - Not Display
  
  register food service manager certificates with city of dallas and post.
Oct 27, 2020 Routine Score 90
- Not serious Core (1 points)
  Dirty nonfood contact surfaces
  
  dust and grease on walls and ceilings. clean.
- Not serious Core (1 points)
  Clean vent syst:Intake/exhaust air ducts
  
  heavy dust observed on intake vents, clean.
- Not serious Core (1 points)
  Premises shall be maintained in good repair
  
  leak coming from ceiling throughout establishment, damaged ceiling in dinning area, damaged ceiling in grill area and throughout kitchen. REPAIR.
- Not serious Core (1 points)
  Trash can provided for papertowel waste
  
  two hand sink stations missing trash can, provide.
- Not serious Core (1 points)
  Cloths in-use for wiping between uses stored
  
  wet cloth left on cutting board, place in sanitizer bucket when not in use.
- Not serious Core (1 points)
  Soda nozzles and ice bin clean to remove soil
  
  white substance observed on ice guard of ice machine, CLEAN OR REPLACE.
- Serious Priority (3 points)
  Toxic items labeling-non original container
  
  large container with toxic chemical not labeled, LABEL.
- Not serious Core (1 points)
  Food preparation
  
  raw bacon left out while employees were not in the process of working, only leave food out that is ready to be worked on.
Apr 23, 2020 Routine Score 91
- Serious Priority (3 points)
  Food safe, good condition, unadulterated, and honestly presented
  
  two coke cans found in ice being used for consumption. throw ice away.
- Serious Priority (3 points)
  Cold Hold (41øF/45øF or below)
  
  prep reach in cooler at 50F, sliced tomato at 50.4F, guac at 46.4F. RFSM states employees were cleaning out ric. Place food in working cold hold unit until prep ric is able to maintain cold hold temperatures.
- Not serious Core (1 points)
  Dirty nonfood contact surfaces
  
  dust on light shields, dust on walk in cooler fans.
- Not serious Core (1 points)
  Equipment in good repair and proper adjustment.
  
  prep reach in cooler not at cold hold temperature, adjust or repair.
- Not serious Core (1 points)
  Food protected from cross contamination by storing the food in packages, covered containers, or
  
  raw chicken in walk in cooler left uncovered, cover.
Mar 23, 2020 Routine Score 77
- Serious Priority (3 points)
  Cold Hold (41øF/45øF or below)
  
  raw beef at 46.9F, raw chicken 46.8F, raw steak at 45.5F. All food in walk in cooler not in cold hold temperature range. All food will be discarded if temperature is not brought down to 41F or less with in two hours. Establishment does not have capacity.
- Serious Priority (3 points)
  Food products not maintained at 135øF or above
  
  cooked chicken in 118.4F. REPEAT. Chicken was placed in working hot hold temperature. second offense. Will issue citation to PIC if violation reoccurs again consecutively.
- Serious Priority (3 points)
  A chemical sanitizer used: contact times criteria
  
  Employee was wiping down surfaces with no sanitizer bucket.
- Not serious Core (1 points)
  Equipment in good repair and proper adjustment.
  
  wic in cooler not cooling. hot hold equipment not maintaining hot hold temperatures and not closing. Replace or fix issue, same equipment is not working.
- Not serious Core (1 points)
  Premises shall be maintained in good repair
  
  leak coming from ceiling in dinning area. repair. second offense.
- Not serious Core (1 points)
  Water, Plumbing, and Waste Plumbing Systems-good repair
  
  leak coming from 3 comp sink.
- Not serious Priority Foundation (2 points)
  Cooling, heating, and holding capacities. Equipment
  
  walk in cooler not able to maintain cold hold temperatures.
- Not serious Core (1 points)
  Outer door: solid,selfclosing,tightfitting
  
  missing door for outdoor storage.
- Not serious Priority Foundation (2 points)
  Date marking > 24 hrs,on site,temp 41F
  
  missing date marks in walk in cooler. food in small ric in not date marked.
- Not serious Core (1 points)
  Floors/walls/ceiling/nonfood dirty
  
  clean behind equipment, clean pooling of water.
- Not serious Core (1 points)
  Cloths in-use for wiping between uses stored
  
  cloth on working food contact surface. place cloth in sanitizer bucket when not in use.
- Not serious Priority Foundation (2 points)
  Thermometer in good condition or discarded
  
  thermometer in walk in cooler reading 40F, actual temperature at 49.F.
- Not serious Core (1 points)
  RFSM Certificate - Not Display
  
  Post Registered RFSM.
- Not serious Core (1 points)
  Soiled receptacles and waste handling units cleaned
  
  soil build up in back area, black substance observed on walls.
Sep 26, 2019 Routine Score 82
- Serious Priority (3 points)
  Food products not maintained at 135øF or above
  
  chicken thigh 119.2F, chicken drumstick at 118.3F in hot hold device. Food was reheated and placed in working hot hold device.
- Not serious Core (1 points)
  Premises shall be maintained in good repair
  
  broken floor tile/ wall base in front of charcoal grill and missing tiles underneath charcoal grill. Fill holes found throughout FRP walls.
- Not serious Core (1 points)
  Floors/walls/ceiling/nonfood dirty
  
  clean underneath shelves, clean dust off walls.
- Not serious Core (1 points)
  Controlling pests. Eliminating harborage conditions
  
  spilled food underneath shelves. puddle of water underneath grill. repair and clean.
- Not serious Priority Foundation (2 points)
  Do not exceed manuf. use by date
  
  container of ground beef date marked for use by date 09-22-2019, still in walk in cooler. Dispose of container of ground beef.
- Not serious Priority Foundation (2 points)
  Individual, disposable towels
  
  broken disposable paper towel dispenser with no towels. Have disposable paper towels at all hand sinks.
- Not serious Core (1 points)
  Equipment in good repair and proper adjustment.
  
  hot hold device in kitchen not able to maintain hot hold temperatures, repair.
- Serious Priority (3 points)
  Water & Plumbing in good repair- per code
  
  leak coming from water filter hose causing puddle, repair.
- Not serious Core (1 points)
  RFSM Certificate - Not Display
  
  Expired RFSM, Food Service Manager certificate expires on 2022. Re register with City.
- Serious Priority (3 points)
  When to wash hands before donning new gloves
  
  observed employee clean hands on apron and then put on new disposable gloves. Must wash hands before donning gloves.
Mar 6, 2019 Routine Score 87
- Serious Priority (3 points)
  Chlorine sanitizer concentration, minimum temp.
  
  using cold water in sanitizer compartment sink. sanitizer at 0 PPM. Sanitizer was remade.
- Not serious Core (1 points)
  Dirty nonfood contact surfaces
  
  heavy dust on fan and ceiling of walk in cooler
- Not serious Core (1 points)
  Eating food, chewing gum, drinking beverages, or using tobacco
  
  water bottles on food contact surfaces. bottles were removed.
- Not serious Core (1 points)
  Store equipment & utensils in a clean, dry place
  
  knife with raw food placed back on clean magnetic strip. clean and sanitize before restocking
- Not serious Core (1 points)
  Handwashing signage
  
  missing hand wash in kitchen hand sinks.
- Serious Priority (3 points)
  Cold Hold (41øF/45øF or below)
  
  guac at 43.2, sliced tomato at 46.4F, green sauce at 49.4F. Temperature was reduced on reach in coolers.
- Not serious Core (1 points)
  Floors/walls/ceiling/nonfood dirty
  
  clean underneath shelves of back storage area.
- Not serious Priority Foundation (2 points)
  Cooling, heating, and holding capacities. Equipment
  
  salsa bar not keeping sauces at required maximum cold hold temperatures. reading between 47.1F-49.8F. Use a medium to bring temperatures down.
Aug 13, 2018 Routine Score 89
- Serious Priority (3 points)
  Cold Hold (41øF/45øF or below)
  
  WIC chicken at 43.2F, salsa at 54.2f. In reach in cooler underneath stove chopped meats at 60.0-64.4F. Will use remaining food and will discontinue cooler until able to maintain required cold hold temperature.
- Serious Priority (3 points)
  Food products not maintained at 135øF or above
  
  Chicken in hot hold at 115F.
- Not serious Priority Foundation (2 points)
  Cooling, heating, and holding capacities. Equipment
  
  WIC, hot hold behind grill and cold hold under stove are not maintaining temperatures. Cold hold understove is not to be used until fixed.
- Not serious Core (1 points)
  Storing the food where it is not exposed to splash, dust, or other contamination
  
  Lids next to hand wash station.
- Not serious Core (1 points)
  Equip sealed if it is exposed to spillage
  
  WIC needs proper sealing to maintain cold hold temperatures, as well as hot hold equipment.
- Not serious Core (1 points)
  Conditions of Permit-in use of food equipment
  
  Need a sign stating: Most recent health report is available upon request. El informe de salud más reciente está disponible a pedido.
Feb 12, 2018 Routine Score 84
- Serious Priority (3 points)
  Food protected cross contamination arrange each type food in equipment so cross is prevented
  
  Egg above RTE food in WIC.
- Serious Priority (3 points)
  After being cleaned, food-contact surfaces shall be sanitized in a contact time of at least 7 se
  
  No sanitizing surfaces or equipment after washing.
- Not serious Priority Foundation (2 points)
  Handwashing lavatory - used for other purpose
  
  Lettuce found in HW station.
- Not serious Core (1 points)
  Eating food, chewing gum, drinking beverages, or using tobacco
  
  No opened water bottles in kitchen next to food and clean equipment.
- Not serious Core (1 points)
  Cloths in-use for wiping between uses stored
  
  Cannot use wiping cloth underneath cutting board.
- Not serious Core (1 points)
  Storing the food at least 15 cm (6 inches) above the floor
  
  Onions on floors.
- Not serious Core (1 points)
  Keep utensils handles upright or protected
- Not serious Core (1 points)
  Reuse of single service articles
  
  Can reuse salsa cup as scoop.
- Not serious Core (1 points)
  Floors/walls/ceiling/nonfood dirty
  
  Clean surfaces and dust on fan in WIC.
- Not serious Core (1 points)
  Floor, wall, ceiling - Exposed material
  
  FIx broken floor tile in front of WIC
- Not serious Core (1 points)
  Handwashing signage
Jul 13, 2017 Routine Score 71
- Not serious Priority Foundation (2 points)
  Approved Food Contact Equip.
  
  REMOVE EXPOSED WOODS FROM UNDER SINGLE SERVICE ARTICLES IN DRY STORAGE; REMOVE TOWELS FROM UNDER CUTTING BOARD
- Not serious Core (1 points)
  Cloths in-use for wiping between uses stored
- Not serious Core (1 points)
  Floors/walls/ceiling/nonfood dirty
- Serious Priority (3 points)
  Cold Hold (41øF/45øF or below)
  
  SALSA 55*F IN CHU IN DINING AREA, SALSA 56*F IN WIC, SOUR CREAM 49.6*F SLICED TOMATOES 56.3*F; KEEP TCS FOOD ITEMS REFRIGERATED: OBSERVED SALSA AND LIMES IN DRIVE THRU STORED AT ROOM TEMP
- Not serious Core (1 points)
  Handwashing signage
- Serious Priority (3 points)
  Clean Sight and Touch
  
  CLEAN ALL
- Not serious Core (1 points)
  In-use utensils, between-use storage. During pauses in food preparation or dispensing, food prep
- Not serious Priority Foundation (2 points)
  Cooling, heating, and holding capacities. Equipment
  
  REPAIR NON WORKING WIC :TEMPERATURE AT 55*F
- Not serious Priority Foundation (2 points)
  No soap at handsink
  
  PROVIDE FOR ALL
- Not serious Core (1 points)
  Eating food, chewing gum, drinking beverages, or using tobacco
  
  OBSERVED EMPLOYEE DRINKING IN KITCHEN: PERSONAL DRINKS STORED ON PREP TABLE THROUGHOUT KITCHEN
- Serious Priority (3 points)
  When to wash hands as often as necessary during prep
  
  EMPLOYEES
- Not serious Core (1 points)
  Floor& wall junctures- coved & sealed
- Not serious Priority Foundation (2 points)
  Controlling pests. The presence of insects, rodents, and other pests shall be controlled to elim
  
  OBSERVED SEVERAL FLIES IN ESTABLISHMENT
- Not serious Priority Foundation (2 points)
  Date marking > 24 hrs,on site,temp 41F
  
  IMPROPER AND LACK OF DATE MARKING
- Not serious Core (1 points)
  Preventing contamination from other sources. Miscellaneous sources of Contamination
  
  OBSERVED CONTAINERS/ POT OF FOOD STORED ON TRASH CAN, THEN PLACED ON PREP TABLE
- Serious Priority (3 points)
  Toxic items stored above food/utensils
  
  TOXIC ITEM STORED ON TOP OF DRINK BOXES
Dec 2, 2016 Routine Score 93
- Not serious Core (1 points)
  Dirty nonfood contact surfaces
  
  REMOVE THE DUST BUILD UP FROM THE FAN COVERS OF THE WALK IN COOLER
- Not serious Priority Foundation (2 points)
  Food Labeling- with common name of the food
  
  PROVIDE A LABEL FOR THE BULK CONTAINERS OF RICE AND BEANS
- Not serious Core (1 points)
  Insect control:prevent dead insects from food
  
  FLIES OBSERVED FLYING AROUND IN THE FOOD PREPARATION AREA
- Not serious Core (1 points)
  Light bulbs, light shields provided
  
  PROVIDE LIGHT SHIELDS FOR THE UNITS THAT ARE MISSING THEM IN THE FOOD PREPARATION AREA
- Not serious Core (1 points)
  Eating food, chewing gum, drinking beverages, or using tobacco
  
  OBSERVED AN OPEN DRINK CUP IN THE FOOD PREPARATION AREA (FINAL WARNING) A REPEAT VIOLATION OF THIS NATURE COULD RESULT IN A CITATION BEING ISSUED
- Not serious Core (1 points)
  Cloths in-use for wiping between uses stored
  
  STORE SANITIZING TOWELS IN A SANITIZING BUCKET AFTER AND IN BETWEEN USE

Source: City of Dallas Code Compliance (2016–2024 dataset). History last read Oct 1, 2026. Violation text is the inspector's wording. “Serious” is the source's own top tier. About this data.