Packet

October 5, 2026 Transportation Coordinating Committee Agenda OCT 5, 2026 TCC AGENDA.PDF October 5, 2026 Transportation Coordinating Committee Packet OCT 5, 2026 TCC PACKET.PDF 1. Documents: 2. Documents: County Board Transportation Coordinating Committee MEETING NOTICE Monday, October 5, 2026 1:30 PM County Board Room 114 Walworth County Government Center 100 W. Walworth St., Elkhorn, Wisconsin Al Stanek, Chair Andrew Kerwin, Vice-Chair HHS Board Chair Ken Monroe County Board Supervisor Bud Wojcik HHS Representative Lisa Kadlec Citizen Member Shawn Davenport Citizen Member Stacie Sheppard (Posted in compliance with Sec. 19.84 Wis. Stats.) It is possible that a quorum of the county board or any of its other committees could be in attendance at this meeting. Agenda enclosures are available upon request from the County Administrator’s Office or on the County’s web page (www.co.walworth.wi.us). A G E N D A Note: all agenda items are subject to action. 1. Call to order 2. Roll call of committee members 3. Agenda withdrawals, if any 4. Agenda approval 5. Approval of Minutes a) August 31, 2026, Transportation Coordinating Committee Meeting (encl. pp. 1-4) 6. Public Comment Period 7. Unfinished Business a) 2027 Preliminary Budget (An additional opportunity for discussion or to propose amendments, if any) 8. New Business NOTICE: THIS MEETING IS PLANNED TO PROVIDE FOR REMOTE OR OFF -SITE ATTENDANCE BY COMMITTEE MEMBERS. THE PUBLIC CAN WATCH THE MEETING STREAMING LIVE: https://bit.ly/2026OctTCC Individuals wanting to provide a Public Comment can do so remotely by telephone but must contact the County Administrator’s Office at 262-741-4357 on the day of the meeting and at least 15 minutes prior to the start of the meeting to obtain instructions. AGENDA – Walworth County Transportation Coordinating Committee Monday, October 5, 2026, at 1:30 PM Page 2 of 2 a) Marketing efforts contracted before the end of the year to capitalize on the fact that Walworth County offers an alternative for those struggling with gas prices 9. Reports a) Transportation Financial Summary (encl. p. 5) b) Report Summary of the Following Reports (encl. pp. 6-7) 1) Monthly Ridership (encl. pp. 8-12) 2) Shared Ride Percent and Trip Ratio (encl. pp. 13-16) 3) Trip Purpose (encl. pp. 17-18) 4) Municipality Transport Report (encl. p. 19) 5) Turndown/Denial Report (encl. pp. 20-24) 6) No-Show Report (encl. p. 25) c) Program Manager – Mobility Report 1) Status of Vehicle Purchases using CY2025 5311 Capital Award Grants 2) Status 2026 5311 PTAP/SRT Grant Agreement 3) Status of 2027 Specialized 85.21 and PTAP/SRT 85.20/5311 grant applications 4) Memo to the Finance Committee “TCC Motion to Support the Proposed 2027 Shared-Ride Taxi Budget” (encl. pp. 26-27) 5) Memo to the Executive Committee “Authorization for UW-Milwaukee to Conduct Rural Autonomous Vehicle (RAV) Surveys” (encl. pp. 28-37) 6) Report on 3 rd quarter 2026 Contractor Quarterly Compliance Review at VIP Services (encl. pp. 38-45) 7) Outcome of WI Public Transportation Association (WIPTA) conference - September 22nd and 23rd in Green Bay 8) Outcome of Walworth County Aging and Abilities Resource Fair – September 24th 9) Status Rural Autonomous Vehicle (RAV) Project 10) 2026 Southeast Wisconsin Transportation Symposium – October 16th 11) 2026 Work Plan (encl. pp. 46-48) d) VIP Services Report 1) Staffing & Recruitment of Drivers 2) Report on tracking of new riders in August and September 3) Update on Shared-Ride Taxi Operations Plan, notably new Software Program (encl. pp. 49-52) 10. Future Agenda Items 11. Reports/announcements by Chairperson 12. Set/confirm next meeting date and time – Monday, November 2, 2026, at 1:30 p.m. 13. Adjournment Submitted by: Al Stanek, Committee Chairperson Gene Bobier, Program Manager – Mobility Posted: September 30, 2026 Walworth County Board of Supervisors Transportation Coordinating Committee Meeting Minutes Monday, August 31, 2026 Walworth County Government Center, County Board Room 114 100 West Walworth St., Elkhorn, Wisconsin Ch air Al Stanek called the meeting to order at 1:30 p.m. R oll call was conducted and the following members were present: Chair Al Stanek; Health and Human Services (HHS) Board Chair Ken Monroe; HHS Representative Lisa Kadlec; Supervisor Bud Wojcik; and Citizen Member Shawn Davenport. Vice-Chair Andrew Kerwin and Citizen Member Stacie Sheppard were absent. A quorum was declared. O thers in Attendance County Staff: Walworth County Administrator Mark W. Luberda (remote); Program Manager-Mobility Gene Bobier; and Senior Accountant Raul Rivera Others in Attendance: VIP Services Chief Executive Officer Craig Poshepny O n motion by Kadlec, second by Davenport, the agenda was approved with no withdrawals. O n motion by Monroe, second by Kadlec, the July 6, 2026, Transportation Coordinating Committee meeting minutes were approved with the following amendments: in the last two sentences of item 8a., revise the word “access” to “response” and “argue” to “request”. Motion carries. Publ ic Comment – There were none. U nfinished Business 7a. Status 2027 Preliminary Budget Program Manager-Mobility Gene Bobier referred to page 5 of the packet. Preliminary budgets were finalized during an administrative review with Finance on August 20th and neither budget included a fare increase. Uniforms were not included but will be added to the RFP in 2027. Luberda considered adding uniforms to the budget but would prefer the cost to be part of the program cost for the vendor to manage the uniforms, not the County. At the July 6th TCC meeting, Luberda shared that for 2027 the trendline for Shared-Ride Transit (SRT) projected 56,615 trips. Bobier explained that in order to achieve the 56,615 trips within the current contract of 46,563 service hours, the trip ratio would need to average nearly 1.22 rides per hour. Year-to-date (YTD) through July, the average was 1.172 and the last 12 months (August 2025 through July 2026) averaged 1.18. The County challenged VIP to improve the trip ratio to achieve the 56,615 rides within the 46,563 service hours. For the 2027 SRT budget, 931 hours were added, which is 2% of the 46,563 hours, for a total of 47,494 hours. The extra 931 hours is a precautionary measure should the capacity be needed. The 931 hours would more so apply to the fifth and final year of the SRT contract, which runs May 1, 2027, through April 30, 2028. The County would need to request a change order with WisDOT to increase the contract maximum to the 47,494 hours. If the change order is requested and approved, the trip ratio would need to average 1.192 in order to achieve the 56,615 rides within the 47,494 service hours. The County would need to make a decision by early-November if a change order request was going to be done so there would be enough time for WisDOT and the FTA to approve or deny the request so the County knows how many service hours (46,563 or 47,494) will be requested in the 2027 SRT/PTAP operating grant application, which is due December 10 th. The decision would take into consideration the outcome of the trip data for August, September, and October, with September and October historically being the two highest months for ridership. On August 20th, Bobier sent an email to WisDOT advising them of the possible request for a change order. WisDOT advised a change order is possible with FTA approval; however, the FTA views all change orders as a separate Single Source procurement and are heavily scrutinized. Bobier explained that because the SRT contract has already been amended once with a 15% increase, which was the additional hours to add service hours on Sundays, the FTA may see a second amendment as a cardinal change to the original procurement. If the County were to request a change order for 2027, the County would share with WisDOT that the RFP solicitation for the current contract included language regarding the possibility of adding service hours on Sundays, thus the first change order should not have as much bearing or weight in considering the second change order. The committee discussed DRAFT 1 of 52 Walworth County Board of Supervisors August 31, 2026, Transportation Coordinating Committee Meeting Minutes Page 2 of 4 service hours in relation to ridership and fare box recovery. On motion by Wojcik, second by Monroe to draft a communication to the Finance Committee stating the Transportation budget as submitted is appropriate, is showing a 24% ridership increase, and opportunities to seek metric improvements are being sought. Motion carries. N ew Business 8a. Memo-Limited Fare-Free Rides at Outreach Events Bobier referred to the memo on page 6 of the packet. Last August a similar memo was distributed when Bobier thought he would be participating in what is now referred to as the Walworth County Aging Network/Aging and Abilities Resource Fair. However, that did not happen. This year he is attending and raffling two envelopes containing four free ride vouchers each as prizes. On motion by Monroe, second by Kadlec, to approve the use of two envelopes containing four free ride vouchers each as raffle prizes at the September 24, 2026, Walworth County Aging Network/Aging and Abilities Resource Fair. Motion carries. R eports 9a. Transportation Financial Summary Senior Accountant Raul Rivera reported the All Transportation Summary (page 7). He noted the combined budget utilization goal is 58.3%. Overall combined for both programs is at 47.6%. Budget utilization for Shared-Ride Taxi is at 48.3%. The budget utilization for Specialized is at 43.5%. Revenues for both programs co-pay and donations continue to exceed 20%. There were no expenses of note. Rivera gave an update that in July a request from WisDOT was received to complete the 2022 Public Transportation Assistance Year-End Statement; therefore, WisDOT is catching up on their audits. 9b . Report Summary of the Following Reports Bobier discussed highlights from the summary provided on pages 8-9 of the packet as mentioned below. The new Rider Report will be presented at the October meeting if data is available from RouteGenie. He highlighted the following items: 1a.ii, 1a.iv, 2b.i, 2b.ii, and 6b. 1) Monthly Ridership Bobier provided a brief summary of the graphs found on pages 10-14 of the packet. June 2026 set a record hi gh at 4,228, which exceeded the previous high in June 2024 by 751 rides or 21.6%. July 2026 set a record high at 4,236, which exceeded the previous high in July 2024 by 303 rides or 7.7%. The last 11 months have all been above 4,200 rides. 2) Sha red Ride Percent and Trip Ratio Bobier referred to pages 15-18 of the packet. For June and July 2026, a trip time adjustment were made for a total of 33.74 hours or $4,873.96. A total of 136.32 hours or $17,729.99 has been adjusted YTD for 2026. B obier explained that 1.11 trips on average in June and July 2026 were completed per billed hour, w hich is higher than June and July 2025, which averaged 1.05. YTD 2026 is averaging 1.17, compared to J anuary through July 2025 which averaged 1.06. 3) T rip Purpose Included on pages 19-20 of the packet. 4) Municipality Transport Report Included on page 21 of the packet. 5) Turndown/Denial Report Included on pages 22-26 of the packet . 2 of 52 Walworth County Board of Supervisors August 31, 2026, Transportation Coordinating Committee Meeting Minutes Page 3 of 4 6) No-Show Report Bobier referred to the report on page 27 of the packet. Shared-Ride Taxi for May 2026 had 223 no-shows, which was in part attributed to the transition to the new transit software system. There were 199 no-shows in June and 225 in July. No-shows in June and July were not being as closely monitored as they should have been, thus some riders that should have been suspended were not, which then contributed to subsequent no-shows. VIP expects the number of no-shows to decrease in August. 9c. Program Manager – Mobility Report 1) Status of Vehicle Purchases using CY2025 5311 Capital Award Grant Bobier stated two Ford Transit minibuses were ordered July 27 th. The vendor is waiting on Ford for the timeline on when the chassis are arriving; therefore, there is not a delivery timeframe yet, but the vehicles are expected to be delivered before the end of the year. 2) Walworth County Connect Article in Health and Human Services Employee Newspaper Bobier referred to the article on pages 28-29 of the packet. 3) Walworth County Salutes America 250 Celebration – Walworth County Fairgrounds – September 3rd Bobier stated there was an explored possibility of having a table for Walworth County Connect at the Walworth County Fair on September 3 rd next to the 250th celebration tent, but the idea was not pursued in order to focus more heavily on the 250th tent. 4) WI Public Transportation Association (WIPTA) Conference – September 22nd and 23rd in Green Bay Bobier Bobier will be attending the conference. The schedule includes FTA and WisDOT updates, training sessions, and a vendor show. 5) Walworth County Aging and Abilities Resource Fair – September 24th Bobier referred to the flyer on page 30 of the packet. Bobier is planning to attend and put flyers out for members to take. 6) Status Rural Autonomous Vehicle (RA V) Project The UW team completed the design of a user survey and service provider survey intended to be distributed for a better understanding of transportation demand and use needs for potential rural autonomous vehicle deployment. The UW team has continued reviewing autonomous vehicle regulations and policies across the United States and has continued field testing and improving the autonomous vehicle as well as evaluating the infrastructure along the demonstration route. On July 15 th, Luberda observed an autonomous vehicle demonstration in Elkhorn with Dr. Li from UW-Madison and some of his students from the UW-Team of a test run of an autonomous vehicle being contemplated for use in rural public transportation. The students are designing the software and modifying the vehicle for the program. WisDOT is allowing the project to operate on roadways provided a driver remains in the driver’s seat at all times. This was the first run, local field test to begin preparation for a visit potentially in the third week of October from the USDOT to observe progress. Bobier shared a short video clip of Luberda’s experience. 7) 2026 Southeast Wisconsin Transportation Symposium – Hosted by UW-MKE on October 16 th Bobier is going to attend the symposium. 8) 2026 Work Plan The 2026 Work Plan was included on pages 32-34 of the packet. Bobier stated there were updates to items 6c, 7, 8b, and 12a. 3 of 52 Walworth County Board of Supervisors August 31, 2026, Transportation Coordinating Committee Meeting Minutes Page 4 of 4 9d. VIP Services Report 1) Staffing & Recruitment of Drivers VIP Services has 21 total drivers dedicated to the County programs. The new goal is 32-34 drivers. 2) R eport on tracking of new riders in July There were 11 new riders in July. 3) U pdate on Shared-Ride Taxi Operations Plan, notably new Software Program An operations plan was included on pages 35-38 of the packet. VIP Services Executive Director Craig Poshepny reported it took some time to get the credit card payment situation figured out in the app. VIP is doing some beta testing on charging through the app and still working on a few software enhancements. V IP has made the change to have designated drivers for the County programs using only the County fleet. P oshepny expressed excitement about having the ability to have better metrics and to separate each program, to understand what each program is doing and how to do better promoting. A software enhancement that is being worked on involves a ride defaulting to ambulatory. Poshepny believes the app should be up and in running in the next month or two. 10. Fut ure Agenda Items R eports/announcements by Chairperson Confirmation of next meeting date and time: Monday, October 5, 2026, at 1:30 p.m. A djournment O n motion by Monroe and second by Kadlec, Chair Stanek adjourned the meeting at 2:25 p.m. _____________________________________________________________________________________ Submitted by Emily Krabbenhoft, Administrative Assistant. Meeting minutes are not considered final until approved by the Transportation Coordinating Committee at the next regularly scheduled meeting. 4 of 52 Walworth County Transportation Coordinating Committee October 5th, 2026 Data through 08/31/2026 August Budget Utilization Goal = 66.7% 2026 - All Transportation Summary: Original Revised Over/ Actual to Budget Budget Actuals (Under) Bud get Revenues: Tax Levy 1,130,699 1,168,238 1,334,227 165,989 114.2% Grant Revenues 1,798,983 1,931,560 350,993 (1,580,567) 18.2% State Shared Taxes 100,000 100,000 - (100,000) 0.0% Rider Revenues 180,512 180,512 143,547 (36,965) 79.5% Total Revenues 3,210,194 3,380,310 1,828,767 (1,551,543) 54.1% Expenditures: All VIP Trans. services 2,814,071 2,802,398 1,737,778 (1,064,620) 62.0% Staff 134,962 135,835 86,410 (49,425) 63.6% Equipment 230,436 406,186 - (406,186) 0.0% Other 30,725 35,891 4,580 (31,311) 12.8% Total Expenditures 3,210,194 3,380,310 1,828,767 (1,551,543) 54.1% 2026 - Walworth County Connect Share Ride Transportation Summary: Revenues: Tax Levy 1,039,058 1,076,597 1,410,133 333,536 131.0% 5311/85.20 Operating Grant Funds 1,312,734 1,312,734 65,456 (1,247,278) 5.0% 85.21 Operating Grant Funds 10,074 10,074 - (10,074) 0.0% State Shared Taxes 100,000 100,000 - (100,000) 0.0% 2025 5311 Capital Grant-Accessible Minivan - 132,577 - (132,577) 0.0% 2026 5311 Capital Grant-Accessible Vehicle 122,900 122,900 - (122,900) 0.0% WCC Share Ride Co-pays 156,812 156,812 125,337 (31,475) 79.9% Total Revenues 2,741,578 2,911,694 1,600,926 (1,310,768) 55.0% Expenditures: VIP SRT Trans. Services 2,492,597 2,480,924 1,553,096 (927,828) 62.6% Transit Manager (half) 62,482 62,482 42,768 (19,714) 68.4% 2025 5311 Vehicle-Wheelchair Accessible - 175,750 - (175,750) 0.0% 2026 5311 Vehicle-Wheelchair Accessible 153,624 153,624 - (153,624) 0.0% Consultants 5,000 5,873 873 (5,000) 14.9% IT Equipment/Small Items 200 576 476 (100) 82.6% Membership Dues 75 75 75 - 100.0% Mileage 2,000 1,624 (31) (1,655) -1.9% Advertising & Brochures 25,600 30,766 3,669 (27,097) 11.9% Total Expenditures 2,741,578 2,911,694 1,600,926 (1,310,768) 55.0% 2026 - Walworth County Connect Care Ride Transportation Summary: Revenues: Tax Levy 91,641 91,641 (75,906) (167,547) -82.8% 85.21 Grant funds 275,463 275,463 285,537 10,074 103.7% WDVA Vet Trans Grant 1,000 1,000 - (1,000) 0.0% 85.21 Trust Fund Passenger Wheelchair Vehicle 76,812 76,812 - (76,812) 0.0% Specialized Donations (Co-Pays) 23,700 23,700 18,210 (5,490) 76.8% Total Revenues 468,616 468,616 227,841 (240,775) 48.6% Expenditures: VIP Specialized Trans. Services 321,474 321,474 184,682 (136,792) 57.4% Trans. Consultant 5,000 5,000 - (5,000) 0.0% Transit Manager (half) 62,480 62,480 42,768 (19,712) 68.5% 85.21 Trust Fund Passenger Wheelchair Vehicle 76,812 76,812 (76,812) 0.0% Other Transit Mgr. Costs 2,600 2,600 391 (2,209) 15.1% Publication of Legal Notices 250 250 - (250) 0.0% Total Expenditures 468,616 468,616 227,841 (240,775) 48.6% - - - - 5 of 52 County Administration | 100 W. Walworth St. | PO Box 1001 | Elkhorn, WI 53121 www.co.walworth.wi.us | (262) 741-4357 (o) | (262) 741-4390 (f) Memorandum To: Transportation Coordinating Committee Mark W. Luberda, County Administrator From: Gene Bobier, Mobility Manager Date: September 30, 2026 RE: Report Summary for August 2026 1. Monthly Ridership (9b.1) a. Ridership Count i. August 2026 had 4,056 rides compared to 3,743 rides for August 2025, an increase of 313 rides or 8.4%. ii. August 2026 set a record high at 4,056, which exceeded the previous high in August 2024 by 244 rides or 6.4%. iii. January thru August 2026 had 35,380 rides compared to 28,016 rides for January to August 2025, an increase of 7,364 rides or 26.3%. iv. The last 12 months have all been above 4,000 rides, averaging 4,459 rides per month. b. Weekday Demand i. Shared-Ride Taxi (SRT) for August 2026 averaged 155 rides per weekday , but was still much higher than August 2025, which averaged 140 rides per weekday. August typically has lower ridership with schools closed. ii. Specialized typically averages 7-8 rides per weekday , but August averaged 6 rides per weekday. c. Saturday Demand – August 2026 averaged 73 rides per Saturday, which is slightly higher than August 2025, which was 71. d. Sunday Demand – August 2026 averaged 61 rides per Sunday, which is the first month that has averaged above 60 rides per Sunday. January thru August 2026 is averaging 53 rides per Sunday. 2. Shared Ride Percent and Trip Ratio (9b.2) a. Shared Ride Breakdown – August 2026 averaged 20.6% as shared rides. January thru August 2026 averaged 2 4.3%. September 2025 thru August 2026 averaged 2 5.0%. Anticipating shared ride percentage to increase in September with school back in session. b. SRT Efficiency Analysis - Trip Ratio and On Board Percent i. Trip Time Adjustment – As previously reported, we are continuing to evaluate 2026 monthly billing. For August 2026, a trip time adjustment was made for 17.98 hours / $2,651.22. A total of 154.31 hours / $20,381.21 has been adjusted YTD for 2026. 6 of 52 ii. Trip Ratio – 1.10 trips on average in August 2026 were completed per billed hour, which is slightly higher than August 2025, which averaged 1.0 8. YTD 2026 is averaging 1.16, compared to January thru August 2025 which averaged 1.06. iii. On Board % – An average of 36.2% in August of billed hours had a rider on board, which is lower than August 2025, which averaged 39.3%. YTD 2026 is averaging 39.9%, compared to January thru August 2025 which averaged 35.7%. 3. Trip Purpose (9b.3) a. SRT rides for Employment increased from 36.7% to 36.9% YTD as a percent of all SRT rides. Medical and Recreation/Personal remain steady. b. Specialized rides for Medical is averaging 148 rides per month YTD compared to an average of 122 per month for January thru August 2025. 4. Municipality Transport Report (9b.4) a. No significant changes. 5. Turndown/Denial Report (9b.5) a. For January thru August 2025, there were a net total of 226 denials (after moves). For January thru August 2026, there were a net total of 102 denials (after moves) with 7,364 more rides. 6. No-Show Report (9b.6) a. For January thru August 2026, no-shows remain at 4%, which is below the benchmark of 5%. b. SRT for May thru July had higher than normal no-shows, which was in part attributed to the transition to the new transit software system and no-shows not being as closely monitored as they should have been. Riders that should have been suspended were not, which contributed to subsequent no-shows. August no-shows decreased to a more normal level of 144. c. Employment continues as the highest percentage of no -shows, which correlates with the increase in employment rides: 7 of 52 "A" "B" "C" "D" "E" "F" Total 190 454 0 0 0 0 644 1.8% 9,148 24,328 0 0 0 0 33,476 94.6% 0 0 464 349 0 0 813 2.3% 0 4 1 8 2 0 15 0.0% 5 48 4 38 6 0 101 0.3% 0 0 4 48 0 0 52 0.1% 0 0 2 99 0 0 101 0.3% 0 0 0 0 0 178 178 0.5% 9,343 24,834 475 542 8 178 35,380 100.0% 26.4% 70.2% 1.3% 1.5% 0.0% 0.5% 100.0% Category descriptions: A = Transportation within own community B = Transportation to another community (within the County) C = To Beloit, Burlington, Fort Atkinson, Harvard, Janesville, Mukwonago D = To Johnson Creek, Kenosha, Madison, Milwaukee, Monroe, Racine, Rockford, Waukesha E = To Oshkosh, Green Bay F = Lakeland Health Care resident transports % of Total HHS Specialized - HHS Specialized - Veterans Specialized - Low Inc. Vet. Specialized - LHCC Total 2026 - Ridership: Count of One-Way Trips, Year to Date - Thru August 2026 Categories % of Total Shared-Ride Taxi - Agency Shared-Ride Taxi - Public Specialized - Public Shared-Ride Taxi - Agency/644 /1.8% Shared-Ride Taxi - Public/33,476 /94.6% Specialized - Public/813 /2.3% HHS/15 /0.0% Specialized - HHS/101 /0.3% Specialized - Veterans/52 /0.1% Specialized - Low Inc. Vet./101 /0.3% Specialized - LHCC/178 /0.5% 8 of 52 2018-2026 - Ridership: Count of One-Way Trips per Month - SRT & Specialized - Thru August 2026 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total 2018 2,632 2,352 2,981 2,723 2,837 2,480 2,585 2,980 2,903 3,523 3,275 3,061 34,267 2019 2,892 3,115 3,458 3,542 3,846 3,400 3,536 3,738 3,787 4,408 4,362 4,004 44,088 2020 4,481 4,398 3,157 1,514 1,710 2,170 2,159 2,207 2,345 2,547 2,162 2,154 31,004 2021 2,422 2,446 2,860 2,657 2,765 2,775 2,744 2,517 2,650 2,671 2,665 2,480 31,652 2022 2,575 2,434 2,772 2,632 2,850 2,580 2,678 2,966 3,098 3,061 2,792 2,590 33,028 2023 2,869 2,689 3,384 2,929 3,145 3,051 2,819 3,374 3,344 3,614 3,632 3,309 38,159 2024 3,670 3,676 3,814 3,850 4,146 3,477 3,933 3,812 3,462 3,900 3,327 2,990 44,057 2025 3,246 3,247 3,491 3,623 3,617 3,370 3,679 3,743 4,458 5,030 4,382 4,263 46,149 2026 4,498 4,410 4,848 4,663 4,441 4,228 4,236 4,056 35,380 1,500 1,750 2,000 2,250 2,500 2,750 3,000 3,250 3,500 3,750 4,000 4,250 4,500 4,750 5,000 5,250 2018 2019 2020 2021 2022 2023 2024 2025 2026 1,500 1,750 2,000 2,250 2,500 2,750 3,000 3,250 3,500 3,750 4,000 4,250 4,500 4,750 5,000 5,250 Q1 2018 Q2 2018 Q3 2018 Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020 Q4 2020 Q1 2021 Q2 2021 Q3 2021 Q4 2021 Q1 2022 Q2 2022 Q3 2022 Q4 2022 Q1 2023 Q2 2023 Q3 2023 Q4 2023 Q1 2024 Q2 2024 Q3 2024 Q4 2024 Q1 2025 Q2 2025 Q3 2025 Q4 2025 Q1 2026 Q2 2026 Jul-26 Aug-26 2018 2019 2020 2021 2022 Recovery started Q3 2023 2024 2025 2026 9 of 52 14 16 17 15 13 15 13 13 11 7 13 8 9 8 10 8 8 7 7 6 7 7 9 9 10 9 10 7 6 6 8 8 8 8 6 6 100 99 104 124 125 139 141 165 160 67 83 86 101 107 100 101 104 107 115 114 121 122 127 142 150 154 147 133 130 134 148 172 181 172 158 155 0 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150 160 170 180 190 200 210 Q1 2018 Q2 2018 Q3 2018 Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020 Q4 2020 Q1 2021 Q2 2021 Q3 2021 Q4 2021 Q1 2022 Q2 2022 Q3 2022 Q4 2022 Q1 2023 Q2 2023 Q3 2023 Q4 2023 Q1 2024 Q2 2024 Q3 2024 Q4 2024 Q1 2025 Q2 2025 Q3 2025 Q4 2025 Q1 2026 Q2 2026 Jul-26 Aug-26 Average Weekday Transportation Demand Shared-Ride Taxi & Specialized Transit Specialized Shared-Ride * Average Mon-Fri Demand = Total monthly weekday rides/Total number of weekdays in month 2018 2019 2020 2021 2022 Recovery started Q3 2023 2024 2025 2026 10 of 52 44 41 49 47 51 59 71 79 67 46 54 48 56 57 53 44 45 48 52 48 53 56 53 54 59 65 65 75 78 78 73 88 82 78 61 73 7 2 1 4 4 2 3 5 8 6 6 2 2 1 0 1 1 0 1 0 0 1 0 1 1 0 0 1 0 0 0 0 0 0 0 0 0 5 10 15 20 25 30 35 40 45 50 55 60 65 70 75 80 85 90 95 100 Q1 2018 Q2 2018 Q3 2018 Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020 Q4 2020 Q1 2021 Q2 2021 Q3 2021 Q4 2021 Q1 2022 Q2 2022 Q3 2022 Q4 2022 Q1 2023 Q2 2023 Q3 2023 Q4 2023 Q1 2024 Q2 2024 Q3 2024 Q4 2024 Q1 2025 Q2 2025 Q3 2025 Q4 2025 Q1 2026 Q2 2026 Jul-26 Aug-26 Saturday Transportation Demand Shared-Ride Taxi & Specialized Transit Shared-Ride - Average Specialized - Average of All 2018 2019 2020 2021 2022 Recovery started Q3 2023 2024 2025 2026 11 of 52 13 31 31 40 42 46 53 52 48 55 51 51 46 52 51 54 53 51 57 61 0 5 10 15 20 25 30 35 40 45 50 55 60 65 Jan 2025 Feb 2025 Mar 2025 Apr 2025 May 2025 Jun 2025 Jul 2025 Aug 2025 Sep 2025 Oct 2025 Nov 2025 Dec 2025 Jan 2026 Feb 2026 Mar 2026 Apr 2026 May 2026 Jun 2026 Jul 2026 Aug 2026 Sunday Transportation Demand Shared-Ride Taxi Month-to-Month Average (Service on Sundays began January 12, 2025) 2025 2026 12 of 52 Month 2026 All Occupied Minutes 2025 All Occupied Minutes Difference - 2026 to 2025 2026 Shared- Ride Minutes 2025 Shared- Ride Minutes Difference - 2026 to 2025 2026 Percent Shared Rides 2025 Percent Shared Rides Difference - 2026 to 2025 2024 Percent Shared Rides Difference - 2026 to 2024 2023 Percent Shared Rides Difference - 2026 to 2023 2022 Percent Shared Rides Difference - 2026 to 2022 Jan 92,350 60,637 31,713 23,224 13,107 10,117 25.1% 21.6% 3.5% 29.8% (4.6%) 25.7% (0.6%) 33.3% (8.1%) Feb 86,834 59,343 27,491 22,159 12,603 9,556 25.5% 21.2% 4.3% 28.5% (3.0%) 27.7% (2.1%) 30.1% (4.5%) Mar 96,898 64,647 32,251 27,280 14,061 13,219 28.2% 21.8% 6.4% 28.7% (0.6%) 27.8% 0.3% 29.7% (1.5%) Apr 97,943 69,740 28,203 24,278 15,823 8,455 24.8% 22.7% 2.1% 27.5% (2.8%) 27.8% (3.0%) 27.3% (2.5%) May 87,432 69,584 17,848 21,733 16,964 4,769 24.9% 24.4% 0.5% 33.6% (8.8%) 28.4% (3.5%) 30.1% (5.3%) Jun 81,038 62,838 18,200 17,138 10,963 6,175 21.1% 17.4% 3.7% 24.8% (3.6%) 23.8% (2.7%) 25.1% (4.0%) Jul 82,785 79,698 3,086 18,707 15,185 3,522 22.6% 19.1% 3.5% 23.5% (0.9%) 25.7% (3.1%) 20.3% 2.3% Aug 78,005 77,669 336 16,059 12,081 3,978 20.6% 15.6% 5.0% 19.4% 1.2% 25.5% (4.9%) 19.5% 1.0% Sep Oct Nov Dec Grand Total 703,284 544,156 159,128 170,578 110,787 59,791 24.3% 20.4% 3.9% 26.1% (1.8%) 27.9% (3.7%) 26.0% (1.7%) Sep 2025 to Aug 2026 average of 25.0% Month 2025 All Occupied Minutes 2024 All Occupied Minutes Difference - 2025 to 2024 2025 Shared- Ride Minutes 2024 Shared- Ride Minutes Difference - 2025 to 2024 2025 Percent Shared Rides 2024 Percent Shared Rides Difference - 2025 to 2024 2023 Percent Shared Rides Difference - 2025 to 2023 2022 Percent Shared Rides Difference - 2025 to 2022 Jan 60,637 68,279 (7,642) 13,107 20,319 (7,212) 21.6% 29.8% (8.1%) 25.7% (4.1%) 33.3% (11.7%) Feb 59,343 68,191 (8,848) 12,603 19,448 (6,845) 21.2% 28.5% (7.3%) 27.7% (6.4%) 30.1% (8.8%) Mar 64,647 71,700 (7,053) 14,061 20,612 (6,551) 21.8% 28.7% (7.0%) 27.8% (6.1%) 29.7% (7.9%) Apr 69,740 73,449 (3,709) 15,823 20,227 (4,404) 22.7% 27.5% (4.9%) 27.8% (5.1%) 27.3% (4.6%) May 69,584 80,356 (10,772) 16,964 27,033 (10,069) 24.4% 33.6% (9.3%) 28.4% (4.0%) 30.1% (5.8%) Jun 62,838 67,160 (4,322) 10,963 16,623 (5,660) 17.4% 24.8% (7.3%) 23.8% (6.4%) 25.1% (7.7%) Jul 79,698 73,583 6,115 15,185 17,290 (2,105) 19.1% 23.5% (4.4%) 25.7% (6.6%) 20.3% (1.3%) Aug 77,669 68,903 8,766 12,081 13,371 (1,290) 15.6% 19.4% (3.9%) 25.5% (9.9%) 19.5% (4.0%) Sep 101,159 68,596 32,563 28,910 16,742 12,168 28.6% 24.4% 4.2% 28.9% (0.4%) 27.7% 0.9% Oct 111,375 78,682 32,693 28,588 20,000 8,588 25.7% 25.4% 0.2% 28.8% (3.1%) 25.2% 0.4% Nov 95,586 66,852 28,734 26,265 16,534 9,731 27.5% 24.7% 2.7% 30.8% (3.3%) 22.8% 4.6% Dec 93,236 56,440 36,796 23,829 11,562 12,267 25.6% 20.5% 5.1% 33.0% (7.4%) 20.6% 5.0% Grand Total 945,511 842,191 103,320 218,379 219,761 (1,382) 23.1% 26.1% (3.0%) 27.9% (4.8%) 26.0% (2.9%) Sep to Dec 2025 average of 26.8% Month 2024 All Occupied Minutes 2023 All Occupied Minutes Difference - 2024 to 2023 2024 Shared- Ride Minutes 2023 Shared- Ride Minutes Difference - 2024 to 2023 2024 Percent Shared Rides 2023 Percent Shared Rides Difference - 2024 to 2023 2022 Percent Shared Rides Difference - 2024 to 2022 Jan 68,279 53,950 14,329 20,319 13,872 6,447 29.8% 25.7% 4.0% 33.3% (3.5%) Feb 68,191 51,861 16,330 19,448 14,345 5,103 28.5% 27.7% 0.9% 30.1% (1.5%) Mar 71,700 64,844 6,856 20,612 18,033 2,579 28.7% 27.8% 0.9% 29.7% (0.9%) Apr 73,449 57,833 15,616 20,227 16,079 4,148 27.5% 27.8% (0.3%) 27.3% 0.3% May 80,356 61,906 18,450 27,033 17,584 9,449 33.6% 28.4% 5.2% 30.1% 3.5% Jun 67,160 58,355 8,805 16,623 13,904 2,719 24.8% 23.8% 0.9% 25.1% (0.4%) Jul 73,583 54,708 18,875 17,290 14,039 3,251 23.5% 25.7% (2.2%) 20.3% 3.2% Aug 68,903 62,401 6,502 13,371 15,901 (2,530) 19.4% 25.5% (6.1%) 19.5% (0.1%) Sep 68,596 62,271 6,325 16,742 18,027 (1,285) 24.4% 28.9% (4.5%) 27.7% (3.3%) Oct 78,682 68,568 10,114 20,000 19,752 248 25.4% 28.8% (3.4%) 25.2% 0.2% Nov 66,852 66,934 (82) 16,534 20,626 (4,092) 24.7% 30.8% (6.1%) 22.8% 1.9% Dec 56,440 62,046 (5,606) 11,562 20,462 (8,900) 20.5% 33.0% (12.5%) 20.6% (0.1%) Grand Total 842,191 725,677 116,514 219,761 202,624 17,137 26.1% 27.9% (1.8%) 26.0% 0.1% Month 2023 All Occupied Minutes 2022 All Occupied Minutes Difference - 2023 to 2022 2023 Shared- Ride Minutes 2022 Shared- Ride Minutes Difference - 2023 to 2022 2023 Percent Shared Rides 2022 Percent Shared Rides Difference - 2023 to 2022 Jan 53,950 51,317 2,633 13,872 17,073 (3,201) 25.7% 33.3% (7.6%) Feb 51,861 46,928 4,933 14,345 14,106 239 27.7% 30.1% (2.4%) Mar 64,844 54,783 10,061 18,033 16,254 1,779 27.8% 29.7% (1.9%) Apr 57,833 51,816 6,017 16,079 14,120 1,959 27.8% 27.3% 0.6% May 61,906 59,538 2,368 17,584 17,949 (365) 28.4% 30.1% (1.7%) Jun 58,355 52,388 5,967 13,904 13,161 743 23.8% 25.1% (1.3%) Jul 54,708 52,123 2,585 14,039 10,605 3,434 25.7% 20.3% 5.3% Aug 62,401 57,596 4,805 15,901 11,257 4,644 25.5% 19.5% 5.9% Sep 62,271 64,728 (2,457) 18,027 17,927 100 28.9% 27.7% 1.3% Oct 68,568 61,100 7,468 19,752 15,423 4,329 28.8% 25.2% 3.6% Nov 66,934 53,481 13,453 20,626 12,217 8,409 30.8% 22.8% 8.0% Dec 62,046 48,915 13,131 20,462 10,058 10,404 33.0% 20.6% 12.4% Grand Total 725,677 654,713 70,964 202,624 170,150 32,474 27.9% 26.0% 1.9% Shared-Ride Taxi - Shared Ride Breakdown 13 of 52 2018 Trips Billed Trip Time - SRT Hours Trip Time - Total Hours SRT % of Trip Time Total Driver Hours Billed Time Rate per Hour Gross Billing SRT Copays Net Billing Trips per Billed Hour (Trips Billed divided by Billed Time) On Board % (Trip Time - SRT Hours divided by Billed Time) Jan 2,317 4,801.50 1,955.75 $29.08 $56,873.21 $6,515.50 $50,357.71 1.18 Feb 2,069 4,063.50 1,850.50 $29.08 $53,812.54 $6,185.00 $47,627.54 1.12 Mar 2,651 804.68 1,641.56 49.02% 4,454.25 2,183.50 $29.08 $63,496.18 $7,405.50 $56,090.68 1.21 36.9% Apr 2,385 733.08 1,569.17 46.72% 4,143.50 1,935.75 $29.08 $56,291.61 $7,057.50 $49,234.11 1.23 37.9% May 2,453 778.50 1,677.32 46.41% 4,187.00 1,943.25 $31.76 $61,717.62 $7,403.00 $54,314.62 1.26 40.1% June 2,140 707.88 1,521.85 46.51% 4,175.50 1,942.00 $31.76 $61,677.92 $6,307.50 $55,370.42 1.10 36.5% Jul 2,226 748.31 1,511.25 49.52% 4,012.00 1,986.75 $31.76 $63,099.18 $6,310.50 $56,788.68 1.12 37.7% Aug 2,565 805.13 1,550.72 51.92% 4,338.50 2,252.50 $31.76 $71,539.40 $7,211.50 $64,327.90 1.14 35.7% Sep 2,548 840.63 1,541.47 54.53% 4,026.75 2,195.75 $31.76 $69,737.02 $7,675.50 $62,061.52 1.16 38.3% Oct 3,157 1,014.33 1,879.00 53.98% 4,722.00 2,549.00 $31.76 $80,956.24 $9,846.00 $71,110.24 1.24 39.8% Nov 2,927 936.82 1,729.18 54.18% 4,484.25 2,429.50 $31.76 $77,160.92 $9,336.00 $67,824.92 1.20 38.6% Dec 2,784 856.95 1,561.68 54.87% 3,998.75 2,194.00 $31.76 $69,681.44 $8,839.50 $60,841.94 1.27 39.1% Totals 30,222 8,226 16,183 50.83% 51,408 25,418 $786,043 $90,093 $695,950 Average YTD 2,519 823 1,618 50.83% 4,284 2,118 $65,504 $7,508 $57,996 1.19 32.4% Jan-Jun 14,015 3,024 6,410 47.18% 25,825 11,811 $353,869 $40,874 $312,995 1.19 25.6% Jul-Dec 16,207 5,202 9,773 53.23% 25,582 13,608 $432,174 $49,219 $382,955 1.19 38.2% 2019 Trips Billed Trip Time - SRT Hours Trip Time - Total Hours SRT % of Trip Time Total Driver Hours Billed Time Rate per Hour Gross Billing SRT Copays Net Billing Trips per Billed Hour (Trips Billed divided by Billed Time) On Board % (Trip Time - SRT Hours divided by Billed Time) Jan 2,635 827.18 1,527.93 54.14% 4,232.00 2,291.25 $31.76 $72,770.10 $8,327.00 $64,443.10 1.15 36.1% Feb 2,832 933.90 1,696.97 55.03% 4,107.00 2,260.00 $31.76 $71,777.60 $9,199.00 $62,578.60 1.25 41.3% Mar 3,148 999.22 1,804.95 55.36% 4,682.50 2,592.25 $31.76 $82,329.86 $9,681.00 $72,648.86 1.21 38.5% Apr 3,273 1,017.93 1,835.78 55.45% 5,131.50 2,845.50 $31.76 $90,373.08 $10,469.00 $79,904.08 1.15 35.8% May 3,522 1,123.42 2,149.25 52.27% 5,619.00 2,937.00 $31.76 $93,279.12 $11,856.00 $81,423.12 1.20 38.3% June 3,032 930.52 1,895.88 49.08% 4,850.25 2,380.50 $31.76 $75,604.68 $8,925.50 $66,679.18 1.27 39.1% Jul 3,250 1,030.53 1,853.67 55.59% 4,990.25 2,774.00 $31.76 $88,102.24 $9,345.50 $78,756.74 1.17 37.1% Aug 3,425 1,073.27 2,003.87 53.56% 4,909.50 2,629.50 $31.76 $83,512.92 $9,707.00 $73,805.92 1.30 40.8% Sep 3,547 1,162.18 2,039.67 56.98% 4,660.75 2,655.75 $31.76 $84,346.62 $10,512.50 $73,834.12 1.34 43.8% Oct 4,107 1,277.43 2,160.57 59.12% 5,635.50 3,331.75 $31.76 $105,816.38 $12,483.50 $93,332.88 1.23 38.3% Nov 4,101 1,266.65 2,023.73 62.59% 5,034.25 3,151.00 $31.76 $100,075.76 $12,196.50 $87,879.26 1.30 40.2% Dec 3,705 1,134.10 1,828.83 62.01% 4,863.25 3,015.75 $31.76 $95,780.22 $10,988.50 $84,791.72 1.23 37.6% Totals 40,577 12,776 22,821 55.98% 58,716 32,864 $1,043,769 $123,691 $920,078 Average YTD 3,381 1,065 1,902 55.98% 4,893 2,739 $86,981 $10,308 $76,673 1.23 38.9% Jan-Jun 18,442 5,832 10,911 53.45% 28,622 15,307 $486,134 $58,458 $427,677 1.20 38.1% Jul-Dec 22,135 6,944 11,910 58.30% 30,094 17,558 $557,634 $65,234 $492,401 1.26 39.6% 2020 Trips Billed Trip Time - SRT Hours Trip Time - Total Hours SRT % of Trip Time Total Driver Hours Billed Time Rate per Hour Gross Billing SRT Copays Net Billing Trips per Billed Hour (Trips Billed divided by Billed Time) On Board % (Trip Time - SRT Hours divided by Billed Time) Jan 4,219 1,354.00 2,083.02 65.00% 5,108.00 3,320.25 $31.76 $105,451.14 $12,761.50 $92,689.64 1.27 40.8% Feb 4,110 1,226.62 1,811.95 67.70% 4,807.00 3,254.25 $31.76 $103,354.98 $12,408.50 $90,946.48 1.26 37.7% Mar 2,945 889.35 1,359.77 65.40% 3,719.50 2,432.50 $31.76 $77,256.20 $8,608.50 $68,647.70 1.21 36.6% Apr 1,389 402.63 653.98 61.57% 2,018.50 1,242.75 $31.76 $39,469.74 $4,254.00 $35,215.74 1.12 32.4% May 1,578 487.10 751.13 64.85% 2,063.25 1,338.00 $32.55 $43,551.90 $4,786.00 $38,765.90 1.18 36.4% June 1,971 630.82 1,001.88 62.96% 2,740.75 1,725.50 $32.55 $56,165.03 $5,702.00 $50,463.03 1.14 36.6% Jul 1,973 628.90 1,071.22 58.71% 2,864.25 1,681.50 $32.55 $54,732.83 $5,706.00 $49,026.83 1.17 37.4% Aug 2,021 647.73 1,018.20 63.62% 2,892.75 1,840.25 $32.55 $59,900.14 $5,854.00 $54,046.14 1.10 35.2% Sep 2,169 716.78 1,182.50 60.62% 2,972.50 1,802.00 $32.55 $58,655.10 $6,482.50 $52,172.60 1.20 39.8% Oct 2,337 765.33 1,204.28 63.55% 3,234.50 2,055.50 $32.55 $66,906.53 $7,205.00 $59,701.53 1.14 37.2% Nov 1,987 634.55 1,011.03 62.76% 2,941.00 1,845.75 $32.55 $60,079.16 $6,110.50 $53,968.66 1.08 34.4% Dec 2,028 669.43 1,026.67 65.20% 2,998.25 1,954.75 $32.55 $63,627.11 $5,924.50 $57,702.61 1.04 34.2% Totals 28,727 9,053 14,176 63.86% 38,360 24,493 $789,150 $85,803 $703,347 Average YTD 2,394 754 1,181 63.86% 3,197 2,041 $65,762 $7,150 $58,612 1.17 37.0% Jan-Jun 16,212 4,991 7,662 65.14% 20,457 13,313 $425,249 $48,521 $376,728 1.22 37.5% Jul-Dec 12,515 4,063 6,514 62.37% 17,903 11,180 $363,901 $37,283 $326,618 1.12 36.3% Shared-Ride Taxi Efficiency Analysis - Trips Per Billed Service Hour (aka Trips Ratio) and On Board Percent Calculated as Mileage - Not Hours Trip Time - SRT Hours not available 14 of 52 2021 Trips Billed Trip Time - SRT Hours Trip Time - Total Hours SRT % of Trip Time Total Driver Hours Billed Time Rate per Hour Gross Billing SRT Copays Net Billing Trips per Billed Hour (Trips Billed divided by Billed Time) On Board % (Trip Time - SRT Hours divided by Billed Time) Jan 2,263 758.18 1,117.00 67.88% 3,621.50 2,458.25 $32.55 $80,016.04 $6,872.50 $73,143.54 0.92 30.8% Feb 2,253 786.87 1,160.50 67.80% 2,994.00 2,030.00 $32.55 $66,076.50 $7,074.50 $59,002.00 1.11 38.8% Mar 2,657 890.65 1,351.95 65.88% 3,647.00 2,402.75 $32.55 $78,209.51 $8,036.00 $70,173.51 1.11 37.1% Apr 2,479 842.35 1,303.62 64.62% 3,390.75 2,191.00 $32.55 $71,317.05 $7,588.50 $63,728.55 1.13 38.4% May 2,591 873.58 1,310.50 66.66% 3,306.00 2,203.75 $35.75 $78,784.06 $7,746.00 $71,038.06 1.18 39.6% June 2,582 847.17 1,363.67 62.12% 3,370.50 2,093.75 $35.75 $74,851.56 $7,391.50 $67,460.06 1.23 40.5% Jul 2,523 833.88 1,330.05 62.70% 3,360.50 2,107.00 $35.75 $75,325.25 $7,018.50 $68,306.75 1.20 39.6% Aug 2,312 765.83 1,292.17 59.27% 3,358.00 1,990.25 $35.75 $71,151.44 $6,444.50 $64,706.94 1.16 38.5% Sep 2,417 886.80 1,356.72 65.36% 3,234.00 2,113.75 $35.75 $75,566.56 $6,691.50 $68,875.06 1.14 42.0% Oct 2,486 906.85 1,364.53 66.46% 3,244.50 2,156.25 $35.75 $77,085.94 $6,881.50 $70,204.44 1.15 42.1% Nov 2,487 885.20 1,355.12 65.32% 3,081.00 2,012.50 $35.75 $71,946.88 $7,105.50 $64,841.38 1.24 44.0% Dec 2,299 782.20 1,191.75 65.63% 2,948.75 1,935.25 $35.75 $69,185.19 $6,503.00 $62,682.19 1.19 40.4% Totals 29,349 10,060 15,498 64.91% 39,557 25,695 $889,516 $85,354 $804,162 Average YTD 2,446 838 1,291 64.91% 3,296 2,141 $74,126 $7,113 $67,014 1.14 39.2% Jan-Jun 14,825 4,999 7,607 65.71% 20,330 13,380 $449,255 $44,709 $404,546 1.11 37.4% Jul-Dec 14,524 5,061 7,890 64.14% 19,227 12,315 $440,261 $40,645 $399,617 1.18 41.1% 2022 Trips Billed Trip Time - SRT Hours Trip Time - Total Hours SRT % of Trip Time Total Driver Hours Billed Time Rate per Hour Gross Billing SRT Copays Net Billing Trips per Billed Hour (Trips Billed divided by Billed Time) On Board % (Trip Time - SRT Hours divided by Billed Time) Jan 2,400 854.23 1,243.00 68.72% 2,805.75 1,928.00 $35.75 $68,926.00 $6,878.50 $62,047.50 1.24 44.3% Feb 2,263 780.93 1,207.08 64.70% 2,764.50 1,788.75 $35.75 $63,947.81 $6,471.50 $57,476.31 1.27 43.7% Mar 2,573 911.97 1,418.77 64.28% 2,887.00 1,855.75 $35.75 $66,343.06 $7,152.50 $59,190.56 1.39 49.1% Apr 2,457 862.57 1,334.88 64.62% 3,175.25 2,051.75 $35.75 $73,350.06 $6,853.50 $66,496.56 1.20 42.0% May 2,689 991.12 1,524.15 65.03% 3,359.50 2,184.75 $38.43 $83,959.94 $7,387.50 $76,572.44 1.23 45.4% June 2,437 872.27 1,338.10 65.19% 3,258.75 2,124.50 $38.43 $81,644.54 $6,889.50 $74,755.04 1.15 41.1% Jul 2,542 867.43 1,293.12 67.08% 3,525.50 2,365.00 $38.43 $90,886.95 $6,902.00 $83,984.95 1.07 36.7% Aug 2,790 958.87 1,435.65 66.79% 3,611.25 2,412.00 $38.43 $92,693.16 $7,692.50 $85,000.66 1.16 39.8% Sep 2,955 1,077.27 1,538.53 70.02% 3,567.50 2,498.00 $38.43 $95,998.14 $8,350.00 $87,648.14 1.18 43.1% Oct 2,928 1,016.55 1,459.69 69.64% 3,397.50 2,366.00 $38.43 $90,925.38 $8,243.50 $82,681.88 1.24 43.0% Nov 2,667 889.70 1,328.68 66.96% 3,456.00 2,314.25 $38.43 $88,936.63 $7,405.00 $81,531.63 1.15 38.4% Dec 2,473 813.75 1,239.52 65.65% 3,402.50 2,233.75 $38.43 $85,843.01 $7,129.50 $78,713.51 1.11 36.4% Totals 31,174 10,897 16,361 66.60% 39,211 26,123 $983,455 $87,356 $896,099 Average YTD 2,598 908 1,363 66.60% 3,268 2,177 $81,955 $7,280 $74,675 1.19 41.7% Jan-Jun 14,819 5,273 8,066 65.37% 18,251 11,934 $438,171 $41,633 $396,538 1.24 44.2% Jul-Dec 16,355 5,624 8,295 67.79% 20,960 14,189 $545,283 $45,723 $499,561 1.15 39.6% 2023 Trips Billed Trip Time - SRT Hours Trip Time - Total Hours SRT % of Trip Time Total Driver Hours Billed Time Rate per Hour Gross Billing SRT Copays Net Billing Trips per Billed Hour (Trips Billed divided by Billed Time) On Board % (Trip Time - SRT Hours divided by Billed Time) Jan 2,718 897.40 1,404.33 63.90% 3,534.50 2,258.50 $38.43 $86,794.16 $7,821.00 $78,973.16 1.20 39.7% Feb 2,564 862.88 1,293.30 66.72% 3,291.25 2,196.00 $38.43 $84,392.28 $7,511.00 $76,881.28 1.17 39.3% Mar 3,220 1,078.88 1,570.98 68.68% 3,832.00 2,631.75 $38.43 $101,138.15 $9,387.50 $91,750.65 1.22 41.0% Apr 2,795 962.27 1,375.80 69.94% 3,428.25 2,397.75 $38.43 $92,145.53 $8,193.50 $83,952.03 1.17 40.1% May 2,983 1,030.52 1,490.10 69.16% 3,529.75 2,441.25 $50.78 $123,966.68 $8,726.50 $115,240.18 1.22 42.2% June 2,890 970.97 1,369.68 70.89% 3,558.00 2,522.25 $50.78 $128,079.86 $8,359.00 $119,720.86 1.15 38.5% Jul 2,673 910.07 1,256.48 72.43% 3,314.75 2,400.75 $50.78 $121,910.09 $7,624.00 $114,286.09 1.11 37.9% Aug 3,154 1,037.73 1,519.08 68.31% 3,963.25 2,707.25 $50.78 $137,474.16 $9,104.50 $128,369.66 1.17 38.3% Sep 3,142 1,035.63 1,492.13 69.41% 3,485.75 2,419.50 $50.78 $122,862.21 $8,883.50 $113,978.71 1.30 42.8% Oct 3,427 1,140.40 1,554.42 73.36% 4,086.75 2,998.00 $50.78 $152,238.44 $9,970.50 $142,267.94 1.14 38.0% Nov 3,420 1,113.22 1,477.65 75.34% 3,884.25 2,926.50 $50.78 $148,607.67 $10,055.00 $138,552.67 1.17 38.0% Dec 3,129 1,031.57 1,369.08 75.35% 3,625.25 2,731.75 $50.78 $138,718.27 $9,666.50 $129,051.77 1.15 37.8% Totals 36,115 12,072 17,173 70.29% 43,534 30,631 $1,438,327 $105,303 $1,333,025 Average YTD 3,010 1,006 1,431 70.29% 3,628 2,553 $119,861 $8,775 $111,085 1.18 39.4% Jan-Jun 17,170 5,803 8,504 68.24% 21,174 14,448 $616,517 $49,999 $566,518 1.19 40.2% Jul-Dec 18,945 6,269 8,669 72.31% 22,360 16,184 $821,811 $55,304 $766,507 1.17 38.7% 15 of 52 2024 Trips Billed Trip Time - SRT Hours Trip Time - Total Hours SRT % of Trip Time Total Driver Hours Billed Time Rate per Hour Gross Billing SRT Copays Net Billing Trips per Billed Hour (Trips Billed divided by Billed Time) On Board % (Trip Time - SRT Hours divided by Billed Time) Jan 3,441 1,135.25 1,553.47 73.08% 4,122.00 3,012.25 $50.78 $152,962.06 $12,118.00 $140,844.06 1.14 37.7% Feb 3,449 1,134.62 1,563.15 72.59% 4,069.25 2,953.75 $50.78 $149,991.43 $11,898.00 $138,093.43 1.17 38.4% Mar 3,632 1,192.70 1,591.97 74.92% 4,279.25 3,206.00 $50.78 $162,800.68 $12,414.00 $150,386.68 1.13 37.2% Apr 3,673 1,221.83 1,647.92 74.14% 4,223.00 3,131.00 $50.78 $158,992.18 $12,294.00 $146,698.18 1.17 39.0% May 3,940 1,336.87 1,829.77 73.06% 4,536.00 3,314.00 $50.78 $168,284.92 $13,801.00 $154,483.92 1.19 40.3% June 3,285 1,117.65 1,576.45 70.90% 4,019.00 2,849.50 $50.78 $144,697.61 $11,472.00 $133,225.61 1.15 39.2% Jul 3,686 1,224.23 1,746.23 70.11% 4,526.75 3,173.75 $50.78 $161,163.03 $12,486.00 $148,677.03 1.16 38.6% Aug 3,585 1,146.47 1,652.52 69.38% 4,553.00 3,158.75 $50.78 $160,401.33 $12,144.00 $148,257.33 1.13 36.3% Sep 3,289 1,141.43 1,610.87 70.86% 3,957.50 2,804.25 $50.78 $142,399.82 $11,063.00 $131,336.82 1.17 40.7% Oct 3,716 1,309.37 1,786.77 73.28% 4,620.00 3,385.50 $50.78 $171,915.69 $12,558.00 $159,357.69 1.10 38.7% Nov 3,195 1,111.85 1,484.72 74.89% 3,779.25 2,830.25 $50.78 $143,720.10 $10,840.00 $132,880.10 1.13 39.3% Dec 2,838 938.56 1,310.25 71.63% 3,665.25 2,625.50 $50.78 $133,322.89 $9,472.00 $123,850.89 1.08 35.7% Totals 41,729 14,011 19,354 72.39% 50,350 36,445 $1,850,652 $142,560 $1,708,092 Average YTD 3,477 1,168 1,613 72.39% 4,196 3,037 $154,221 $11,880 $142,341 1.15 38.4% Jan-Jun 21,420 7,139 9,763 73.12% 25,249 18,467 $937,729 $73,997 $863,732 1.16 38.7% Jul-Dec 20,309 6,872 9,591 71.65% 25,102 17,978 $912,923 $68,563 $844,360 1.13 38.2% 2025 Trips Billed Trip Time - SRT Hours Trip Time - Total Hours SRT % of Trip Time Total Driver Hours Billed Time Rate per Hour Gross Billing SRT Copays Net Billing Trips per Billed Hour (Trips Billed divided by Billed Time) On Board % (Trip Time - SRT Hours divided by Billed Time) Jan 3,070 1,008.22 1,392.23 72.42% 4,083.00 2,957.00 $50.78 $150,156.46 $10,501.00 $139,655.46 1.04 34.1% Feb 3,156 986.20 1,315.02 75.00% 3,831.00 2,874.50 $50.78 $145,967.11 $17,132.00 $128,835.11 1.10 34.3% Mar 3,380 1,075.43 1,406.70 76.45% 4,295.50 3,284.00 $50.78 $166,761.52 $10,772.00 $155,989.52 1.03 32.7% Apr 3,499 1,160.27 1,535.41 75.57% 4,252.00 3,213.25 $50.78 $163,168.84 $11,172.00 $151,996.84 1.09 36.1% May 3,489 1,158.12 1,549.06 74.76% 4,288.50 3,206.00 $52.30 $167,673.80 $12,259.00 $155,414.80 1.09 36.1% June 3,255 1,045.27 1,429.48 73.12% 4,234.25 3,096.00 $52.30 $161,920.80 $11,334.00 $150,586.80 1.05 33.8% Jul 3,524 1,325.87 1,800.52 73.64% 4,581.25 3,373.55 $52.30 $176,436.67 $14,060.00 $162,376.67 1.04 39.3% Aug 3,558 1,292.49 1,776.38 72.76% 4,525.01 3,292.38 $52.30 $172,191.47 $12,927.00 $159,264.47 1.08 39.3% Sep 4,293 1,683.50 2,153.30 78.18% 4,814.25 3,763.90 $52.30 $196,851.97 $14,230.00 $182,621.97 1.14 44.7% Oct 4,827 1,853.79 2,443.22 75.87% 5,234.50 3,971.68 $52.30 $207,718.86 $17,616.00 $190,102.86 1.22 46.7% Nov 4,227 1,591.21 2,026.47 78.52% 4,272.25 3,354.63 $52.30 $175,447.15 $14,153.00 $161,294.15 1.26 47.4% Dec 4,099 1,551.01 2,030.55 76.38% 4,380.00 3,345.50 $52.30 $174,969.65 $13,868.00 $161,101.65 1.23 46.4% Totals 44,377 15,731 20,858 75.42% 52,792 39,732 $2,059,264 $160,024 $1,899,240 Average YTD 3,698 1,311 1,738 75.42% 4,399 3,311 $171,605 $13,335 $158,270 1.12 39.6% Jan-Jun 19,849 6,434 8,628 74.57% 24,984 18,631 $955,649 $73,170 $882,479 1.07 34.5% Jul-Dec 24,528 9,298 12,230 76.02% 27,807 21,102 $1,103,616 $86,854 $1,016,762 1.16 44.1% 2026 Trips Billed Trip Time - SRT Hours Trip Time - Total Hours SRT % of Trip Time Total Driver Hours Billed Time Rate per Hour Gross Billing SRT Copays & Vouchers Net Billing Trips per Billed Hour (Trips Billed divided by Billed Time) On Board % (Trip Time - SRT Hours divided by Billed Time) Jan 4,333 1,536.85 2,016.30 76.22% 4,732.25 3,607.00 $52.30 $188,646.10 $18,754.00 $169,892.10 1.20 42.6% Feb 4,257 1,444.13 1,910.35 75.60% 4,577.75 3,460.50 $52.30 $180,984.15 $14,509.00 $166,475.15 1.23 41.7% Mar 4,669 1,612.15 2,085.62 77.30% 4,795.00 3,706.50 $52.30 $193,849.95 $17,213.00 $176,636.95 1.26 43.5% Apr 4,515 1,630.35 2,110.37 77.25% 4,951.75 3,825.25 $52.30 $200,060.58 $16,378.00 $183,682.58 1.18 42.6% May 4,280 1,453.48 1,869.85 77.73% 4,908.50 3,815.50 $53.56 $204,358.18 $14,779.00 $189,579.18 1.12 38.1% June 4,047 1,347.31 1,725.51 78.08% 4,720.75 3,686.00 $53.56 $197,422.16 $16,492.00 $180,930.16 1.10 36.6% Jul 4,091 1,375.99 1,793.28 76.73% 4,767.25 3,658.00 $53.56 $195,922.48 $13,949.00 $181,973.48 1.12 37.6% Aug 3,928 1,297.68 1,625.46 79.83% 4,486.75 3,582.00 $53.56 $191,851.92 $13,263.00 $178,588.92 1.10 36.2% Sep Oct Nov Dec Totals 34,120 11,698 15,137 77.28% 37,940 29,341 $1,553,096 $125,337 $1,427,759 Average YTD 4,265 1,462 1,892 77.28% 4,743 3,668 $194,137 $15,667 $178,470 1.16 39.9% Jan-Jun 26,101 9,024 11,718 77.01% 28,686 22,101 $1,165,321 $98,125 $1,067,196 1.18 40.8% Jul-Dec 8,019 2,674 3,419 78.21% 9,254 7,240 $387,774 $27,212 $360,562 1.11 36.9% 16 of 52 AVG Q1 2022 AVG Q2 2022 AVG Q3 2022 AVG Q4 2022 AVG Q1 2023 AVG Q2 2023 AVG Q3 2023 AVG Q4 2023 AVG Q1 2024 AVG Q2 2024 AVG Q3 2024 AVG Q4 2024 AVG Q1 2025 AVG Q2 2025 AVG Q3 2025 AVG Q4 2025 AVG Q1 2026 AVG Q2 2026 Jul 2026 Aug 2026 EMP - Employment 946 946 991 913 1,086 1,110 1,041 1,049 1,079 1,065 1,167 1,151 1,178 1,224 1,413 1,559 1,484 1,678 1,604 1,514 MED - Medical 669 704 738 706 673 757 766 840 910 1,012 1,013 873 797 897 1,136 1,195 1,169 1,229 1,165 1,188 REC - Recreation/Personal 272 387 462 488 473 524 578 566 702 754 661 539 501 613 600 708 741 714 798 794 EDU - Educational 344 292 386 397 403 293 388 630 608 524 369 419 441 396 374 580 669 378 256 194 SHP - Shopping 128 149 159 150 154 169 176 176 160 185 192 152 185 206 201 241 242 211 190 180 LEG - Legal 29 17 13 20 40 34 31 30 24 35 34 27 24 34 34 35 95 38 39 30 COU - Counseling 21 24 11 13 3 0 9 24 20 54 78 86 70 39 22 55 14 28 39 22 NUT - Nutritional 1 6 2 3 2 3 0 5 3 3 6 2 6 5 9 11 5 4 0 6 OTH - Other 1 2 1 1 0 1 0 5 0 0 1 0 1 1 0 0 0 0 0 0 Grand Total 2,412 2,528 2,762 2,689 2,834 2,889 2,990 3,325 3,507 3,633 3,520 3,250 3,202 3,414 3,790 4,384 4,420 4,281 4,091 3,928 50 100 150 200 250 300 350 400 450 500 550 600 650 700 750 800 850 900 950 1,000 1,050 1,100 1,150 1,200 1,250 1,300 1,350 1,400 1,450 1,500 1,550 1,600 1,650 1,700 1,750 Trip Purpose - Top 5 - Year-Over-Year Monthly Breakdown thru August 2026 Shared-Ride Taxi Only 17 of 52 AVG Q1 2022 AVG Q2 2022 AVG Q3 2022 AVG Q4 2022 AVG Q1 2023 AVG Q2 2023 AVG Q3 2023 AVG Q4 2023 AVG Q1 2024 AVG Q2 2024 AVG Q3 2024 AVG Q4 2024 AVG Q1 2025 AVG Q2 2025 AVG Q3 2025 AVG Q4 2025 AVG Q1 2026 AVG Q2 2026 Jul 2026 Aug 2026 MED - Medical 145 130 124 116 141 132 171 172 187 168 179 142 109 110 159 145 153 157 139 117 LEG - Legal 17 18 10 4 3 14 7 5 8 5 7 3 8 7 4 5 3 1 1 4 COU - Counseling 17 9 15 0 1 0 4 12 15 16 26 7 4 3 3 5 5 3 1 5 REC - Recreation/Personal 1 2 1 3 0 4 4 2 1 2 2 1 2 1 3 2 4 2 2 2 EDU - Educational 1 0 0 0 1 2 3 0 0 0 0 0 0 0 0 13 0 0 0 0 SHP - Shopping 1 1 1 0 1 0 1 1 1 1 1 3 3 2 1 3 1 1 2 0 EMP - Employment 0 0 0 0 0 1 0 0 0 0 0 0 1 0 0 0 1 0 0 0 OTH - Other 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 NUT - Nutritional 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Grand Total 182 160 152 125 147 152 189 193 213 192 216 156 126 122 170 174 166 163 145 128 -5 0 5 10 15 20 25 30 35 40 45 50 55 60 65 70 75 80 85 90 95 100 105 110 115 120 125 130 135 140 145 150 155 160 165 170 175 180 185 190 195 200 Trip Purpose - Top 3 - Year-Over-Year Monthly Breakdown thru August 2026 Specialized Transit Only 18 of 52 1 Elkhorn 208 Lake Geneva 10,144 Lake Geneva 10,245 2 Burlington 142 Elkhorn 9,565 Elkhorn 9,773 3 Janesville 127 Delavan 5,728 Delavan 5,816 4 Milwaukee 106 Walworth 2,058 Walworth 2,078 5 Lake Geneva 101 Genoa City 1,538 Genoa City 1,582 6 Delavan 88 Whitewater 1,075 Whitewater 1,137 7 Madison 77 East Troy 1,069 East Troy 1,118 8 Whitewater 62 Williams Bay 880 Williams Bay 890 9 East Troy 49 Darien 528 Burlington 611 10 Genoa City 44 Burlington 469 Darien 538 1 Elkhorn 187 Lake Geneva 10,132 Lake Geneva 10,221 2 Burlington 147 Elkhorn 9,599 Elkhorn 9,786 3 Janesville 135 Delavan 6,100 Delavan 6,177 4 Milwaukee 118 Walworth 1,975 Walworth 1,993 5 Madison 91 Genoa City 1,466 Genoa City 1,509 6 Lake Geneva 89 East Troy 1,187 East Troy 1,232 7 Delavan 77 Williams Bay 944 Williams Bay 952 8 Whitewater 62 Whitewater 861 Whitewater 923 9 East Troy 45 Burlington 520 Burlington 667 10 Genoa City 43 Darien 403 Darien 409 1 Burlington To Elkhorn 38 Lake Geneva To Lake Geneva 4,324 Lake Geneva To Lake Geneva 4,328 2 Elkhorn To Burlington 37 Elkhorn To Elkhorn 3,253 Elkhorn To Elkhorn 3,254 3 Burlington To Milwaukee 34 Elkhorn To Lake Geneva 1,942 Elkhorn To Lake Geneva 1,945 4 Genoa City To Janesville 33 Lake Geneva To Elkhorn 1,934 Lake Geneva To Elkhorn 1,938 5 Janesville To Genoa City 32 Elkhorn To Delavan 1,917 Elkhorn To Delavan 1,918 6 Elkhorn To Milwaukee 31 Delavan To Elkhorn 1,769 Delavan To Elkhorn 1,771 7 Milwaukee To Burlington 30 Lake Geneva To Delavan 1,401 Lake Geneva To Delavan 1,403 8 Elkhorn To Madison 30 Delavan To Lake Geneva 1,305 Delavan To Lake Geneva 1,307 9 Milwaukee To Elkhorn 30 Delavan To Delavan 1,176 Delavan To Delavan 1,176 10 Lake Geneva To Burlington 25 Genoa City To Lake Geneva 767 Genoa City To Lake Geneva 767 Specialized Shared-Ride Combined Pick-Up Municipality Municipality Transport Report - TOP 10 YTD thru August 2026 Destination Municipality Pick-Up - Destination Municipality Specialized Shared-Ride Combined Specialized Shared-Ride Combined 19 of 52 Turndown Reason Month Count Turndown Reason Month Count Turndown Reason Month Count No Availability - Future Date Jan 12 No Availability - Future Date Jan 2 No Availability - Future Date Jan 14 Feb 8 Mar 1 Feb 8 Mar 13 Apr 2 Mar 14 Apr 7 May 1 Apr 9 May 13 Jun 1 May 14 Jun 23 Jul 1 Jun 24 Jul 21 Aug 1 Jul 22 Aug 20 No Availability - Future Date Total 9 Aug 21 No Availability - Future Date Total 117 No Availability - Future Date Total 126 Less Than 2 Days Notice Jan 2 No Availability - Same Day May 8 Less Than 2 Days Notice Total 2 No Availability - Same Day May 8 Jun 10 Jun 11 Jul 3 Not eligible for Out of County Feb 1 Jul 3 Aug 6 Jun 1 Aug 6 No Availability - Same Day Total 27 Not eligible for Out of County Total 2 No Availability - Same Day Total 28 Outside Business Hours Jan 1 Outside Business Hours Feb 1 Outside Business Hours Jan 1 Feb 1 Outside Business Hours Total 1 Feb 2 May 1 May 1 Jun 2 No Availability - Same Day Jun 1 Jun 2 Outside Business Hours Total 5 No Availability - Same Day Total 1 Outside Business Hours Total 6 Grand Total 149 Grand Total 15 Not eligible for Out of County Feb 1 Jun 1 Not eligible for Out of County Total 2 Less Than 2 Days Notice Jan 2 Less Than 2 Days Notice Total 2 Grand Total 164 Shared-Ride Taxi Specialized All Turndowns by Reason - YTD thru August 2026 20 of 52 'No Availability - Future Date' Turndowns by Program and Trip Type Medical Recreation/ Personal Work Shopping Educational Legal Total Specialized 1 0 0 0 0 0 1 SRT 6 6 7 1 0 0 20 Total 7 6 7 1 0 0 21 % of Total 33.3% 28.6% 33.3% 4.8% 0.0% 0.0% 100% 0 5 10 15 20 25 30 35 40 45 50 August 2026 Medical Recreation/ Personal Work Shopping Educational Legal Total Specialized 9 0 0 0 0 0 9 SRT 38 42 28 9 0 0 117 Total 47 42 28 9 0 0 126 % of Total 37.3% 33.3% 22.2% 7.1% 0.0% 0.0% 100% 0 5 10 15 20 25 30 35 40 45 50 Year-to-Date thru August 2026 21 of 52 AVG Q1 2022 AVG Q2 2022 AVG Q3 2022 AVG Q4 2022 AVG Q1 2023 AVG Q2 2023 AVG Q3 2023 AVG Q4 2023 AVG Q1 2024 AVG Q2 2024 AVG Q3 2024 AVG Q4 2024 AVG Q1 2025 AVG Q2 2025 AVG Q3 2025 AVG Q4 2025 AVG Q1 2026 AVG Q2 2026 Jul '26 Aug '26 Medical 33 14 22 26 27 31 19 10 11 9 8 15 38 26 4 5 4 6 10 7 Recreation /Personal 9 6 11 10 13 11 9 5 1 3 1 4 6 7 3 3 4 7 5 6 Work 7 7 4 5 9 7 4 2 3 2 2 1 4 3 4 2 3 2 6 7 Educational 4 0 4 1 1 1 1 1 0 2 1 0 1 0 0 0 0 0 0 0 Shopping 2 1 2 1 3 1 3 3 1 0 0 1 1 1 0 2 1 1 1 1 Legal 0 0 0 0 1 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 Grand Total 56 28 43 43 55 51 37 20 17 16 12 21 49 36 11 13 12 16 22 21 0 5 10 15 20 25 30 35 40 45 50 55 60 65 70 75 Year-Over-Year Monthly Breakdown 'No Availability - Future Date' Turndowns by Trip Type thru August 2026 22 of 52 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total Avg/Mth Rides 2026 4,498 4,410 4,848 4,663 4,441 4,228 4,236 4,056 35,380 4,423 Rides 2025 3,246 3,247 3,491 3,623 3,617 3,370 3,679 3,743 4,458 5,030 4,382 4,263 46,149 3,846 Rides 2024 3,670 3,676 3,814 3,850 4,146 3,477 3,933 3,812 3,462 3,900 3,327 2,990 44,057 3,671 Rides 2023 2,869 2,689 3,384 2,929 3,145 3,051 2,819 3,374 3,344 3,614 3,632 3,309 38,159 3,180 Rides 2022 2,575 2,434 2,772 2,632 2,850 2,580 2,678 2,966 3,098 3,061 2,792 2,590 33,028 2,752 Rides 2021 2,422 2,446 2,860 2,657 2,765 2,775 2,744 2,517 2,650 2,671 2,665 2,480 31,652 2,638 Denials 2026 14 8 14 9 14 24 22 21 126 16 Denial % 2026 0.3% 0.2% 0.3% 0.2% 0.3% 0.6% 0.5% 0.5% 0.0% 0.0% 0.0% 0.0% 0.4% 0.4% Denials 2025 46 53 48 54 47 8 10 10 13 13 14 12 328 27 Denial % 2025 1.4% 1.6% 1.4% 1.5% 1.3% 0.2% 0.3% 0.3% 0.3% 0.3% 0.3% 0.3% 0.7% 0.7% Denials 2024 25 7 19 16 23 10 6 7 22 15 17 32 199 17 Denial % 2024 0.7% 0.2% 0.5% 0.4% 0.6% 0.3% 0.2% 0.2% 0.6% 0.4% 0.5% 1.1% 0.5% 0.5% Denials 2023 65 55 44 44 64 46 41 31 40 20 31 8 489 41 Denial % 2023 2.3% 2.0% 1.3% 1.5% 2.0% 1.5% 1.5% 0.9% 1.2% 0.6% 0.9% 0.2% 1.3% 1.3% Denials 2022 78 43 46 40 33 12 13 25 90 62 46 25 513 43 Denial % 2022 3.0% 1.8% 1.7% 1.5% 1.2% 0.5% 0.5% 0.8% 2.9% 2.0% 1.6% 1.0% 1.6% 1.6% Denials 2021 64 58 32 39 38 48 51 44 61 47 43 52 577 48 Denial % 2021 2.6% 2.4% 1.1% 1.5% 1.4% 1.7% 1.9% 1.7% 2.3% 1.8% 1.6% 2.1% 1.8% 1.8% Move Trip 2026 4 2 1 2 5 4 4 2 24 3.0 Move Trip 2025 11 10 5 5 15 3 0 1 3 9 6 5 73 6.1 Move Trip 2024 3 0 3 0 0 0 0 0 1 3 3 3 16 1.3 Move Trip 2023 2 2 4 3 2 2 5 4 5 1 1 3 34 2.8 Move Trip 2022 5 0 2 1 1 0 1 0 2 2 4 1 19 1.6 Move Trip 2021 6 9 1 2 4 4 0 5 0 0 1 2 34 2.8 Total 2026 10 6 13 7 9 20 18 19 0 0 0 0 102 8.5 Total 2025 35 43 43 49 32 5 10 9 10 4 8 7 255 21.3 Total 2024 22 7 16 16 23 10 6 7 21 12 14 29 183 15.3 Total 2023 63 53 40 41 62 44 36 27 35 19 30 5 455 37.9 Total 2022 73 43 44 39 32 12 12 25 88 60 42 24 494 41.2 Total 2021 58 49 31 37 34 44 51 39 61 47 42 50 543 45.3 0 5 10 15 20 25 30 35 40 45 50 55 60 65 70 75 80 85 90 95 100 Turndown Move Day/Time Report - Year-Over-Year Breakdown Turndown Reason 'No Availability - Future Date' only 23 of 52 AVG Q1 2022 AVG Q2 2022 AVG Q3 2022 AVG Q4 2022 AVG Q1 2023 AVG Q2 2023 AVG Q3 2023 AVG Q4 2023 AVG Q1 2024 AVG Q2 2024 AVG Q3 2024 AVG Q4 2024 AVG Q1 2025 AVG Q2 2025 AVG Q3 2025 AVG Q4 2025 AVG Q1 2026 AVG Q2 2026 Jul '26 Aug '26 Rides 2,594 2,687 2,914 2,814 2,981 3,042 3,179 3,518 3,720 3,824 3,736 3,406 3,328 3,537 3,960 4,558 4,585 4,444 4,236 4,056 Shared-Ride Taxi Denials 47 24 38 41 50 46 30 18 13 12 9 18 40 28 9 12 11 14 21 20 SRT Move Trip 1 0 1 2 3 2 4 2 2 0 0 3 8 6 1 7 2 3 4 2 SRT Total 46 24 37 38 48 44 26 16 11 12 9 15 32 22 8 6 9 11 17 18 SRT Denial % 1.8% 0.9% 1.2% 1.3% 1.7% 1.5% 1.0% 0.5% 0.3% 0.3% 0.2% 0.5% 1.0% 0.6% 0.2% 0.1% 0.2% 0.3% 0.4% 0.4% Specialized Denials 9 4 4 4 4 6 7 2 4 4 2 4 9 9 2 1 1 1 1 1 Spec. Move Trip 1 0 0 0 0 0 1 0 0 0 0 0 1 2 0 0 0 0 0 0 Spec. Total 8 4 4 4 4 5 6 2 4 4 2 4 8 7 2 1 1 1 1 1 Spec. Denial % 0.3% 0.1% 0.1% 0.1% 0.1% 0.2% 0.2% 0.1% 0.1% 0.1% 0.1% 0.1% 0.3% 0.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Total 53 28 42 42 52 49 33 18 15 16 11 18 40 29 10 6 10 12 18 19 Total % 2.1% 1.0% 1.4% 1.5% 1.8% 1.6% 1.0% 0.5% 0.4% 0.4% 0.3% 0.6% 1.2% 0.8% 0.2% 0.1% 0.2% 0.3% 0.4% 0.5% 0 5 10 15 20 25 30 35 40 45 50 55 60 65 70 75 Turndown Move Day/Time Report - 2022 thru August 2026 YTD by Program Turndown Reason 'No Availability - Future Date' only 24 of 52 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total Avg/Month All Rides No-Show % SRT 2026 139 152 169 122 223 199 225 144 1,373 171.6 34,120 4.0% SRT 2025 144 146 121 120 92 122 146 120 149 147 113 159 1,579 131.6 44,372 3.6% SRT 2024 164 114 138 139 144 101 129 115 110 120 126 126 1,526 127.2 41,729 3.7% SRT 2023 106 88 111 97 76 97 104 137 133 144 141 152 1,386 115.5 36,115 3.8% Specialized 2026 4 6 3 3 7 8 6 7 44 5.5 1,260 3.5% Specialized 2025 16 7 2 3 2 7 8 7 4 9 11 8 84 7.0 1,777 4.7% Specialized 2024 7 14 6 6 11 7 9 6 8 12 7 10 103 8.6 2,328 4.4% Specialized 2023 3 3 2 10 7 15 11 14 8 5 15 8 101 8.4 2,044 4.9% Total 2026 143 158 172 125 230 207 231 151 0 0 0 0 1,417 177.1 35,380 4.0% Total 2025 160 153 123 123 94 129 154 127 153 156 124 167 1,663 138.6 46,149 3.6% Total 2024 171 128 144 145 155 108 138 121 118 132 133 136 1,629 135.8 44,057 3.7% Total 2023 109 91 113 107 83 112 115 151 141 149 156 160 1,487 123.9 38,159 3.9% Total 2022 76 81 72 72 79 64 81 69 94 104 102 91 985 82.1 33,028 3.0% Total 2021 98 80 99 99 82 82 108 76 92 88 84 100 1,088 90.7 31,652 3.4% Total 2020 202 271 203 46 48 94 99 94 80 99 90 84 1,410 117.5 31,004 4.5% Total 2019 127 123 211 181 228 170 153 168 228 216 264 253 2,322 193.5 44,088 5.3% 0 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150 160 170 180 190 200 210 220 230 No-Show Rides - Year-Over-Year Breakdown 25 of 52 County Administration | 100 W. Walworth St. | PO Box 1001 | Elkhorn, WI 53121 www.co.walworth.wi.us | (262) 741-4357 (o) | (262) 741-4390 (f) Memorandum To: Finance Committee From: Al Stanek, Transportation Coordinating Committee Chair CC: Mark W. Luberda, County Administrator Gene Bobier, Mobility Manager Date: September 8, 2026 RE: TCC Motion to Support the Proposed 2027 Shared-Ride Taxi Budget During the Transportation Coordinating Committee (TCC) meeting on August 31, 2026, the status of the 2027 preliminary budget with focus on the Shared -Ride Taxi (SRT) program was reviewed and briefly discussed. The committee passed a motion to express their support for the preliminary budget to the Finance Committee. Therefore, I am providing this report to the Finance Committee on behalf of the TCC for the Finance Committee’s deliberations on the County’s 2027 preliminary budget. Mr. Luberda released his preliminary budget recommendation on Transit to the TCC in advance of his actual budget presentation on September 8 th because the August 31 st meeting was the only real opportunity for the TCC to provide input to the Finance Committee. The TCC will not have their next meeting until after the Finance Committee has made their recommendations on making preliminary changes prior to the budget going to the public for consideration at the public hearing where Jessica Conley presents the county budget. Since June 2022, ridership has been trending upwards, and in 2024 we exceeded pre -pandemic levels. There has been an increase of 30% in ridership and 34% in service hours from 2022 through 2025. January through July 2026 had 30,192 rides compared to 23,373 rides for January through July 2025, an increase of 6,819 rides or 29.2%. Comparing 2025 to our projections for 2026, we anticipate ridership to increase approximately 17.5% and service hours to increase approximately 12%. At the July 6th TCC meeting, Mr. Luberda shared that for 2027 the trips trendline for the SRT program projected 56,615 trips. In order to achieve the 56,615 trips within the current contract of 46,563 service hours, the trip ratio (number of rides per service hour) would need to average nearly 1.22 rides per hour. YTD through July the average is 1.17 and the last 12 months (Aug ust 2025 through July 2026) averaged 1.18. We have challenged VIP Services to improve the trip ratio to achieve the 56,615 rides within the 46,563 service hours. There is an opportunity for VIP Services to improve overall trip efficiency metrics based on the new transit operating system that they implemented on May 1, 2026. 26 of 52 The trips trendline projections for 2027 confirmed, based on the rebranding awareness project as well as natural, organic growth, that service hours could exceed the contracted amount of 46,563 hours per year, particularly if the desired efficiency metrics are not fully achieved. For the 2027 SRT budget, we added 931 hours, which is 2% of the 46,563 hours, for a total of 47,494 hours. The extra 931 hours is a precautionary measure should the capacity be needed and would more so apply to the 5 th and final year of the SRT contract, which runs May 1, 2027, through April 30, 2028. This capacity plan is two-fold in that the extra capacity may be needed if improved metrics are not consistently achieved as well as if ridership demand exceeds the projected 56,615 rides. We would need to request a change order with WisDOT to increase the contract maximum to the 47,494 hours. We need to make a decision by early-November if we are going to request the change order so that there is enough time for WisDOT and the Federal Transit Administration (FTA) to approve or deny the request so that we know how many service hours (46,563 or 47,494) we are requesting in our 2027 SRT/PTAP 85.20/5311 operating grant application, which is due December 10th. The decision would take into consideration the outcome of the trip data for Aug ust, September, and October, with September and October historically being the two highest months for ridership. On August 20th, we sent an email to WisDOT advising them of our possible request for a change order. WisDOT advised a change order is possible with FTA approval; however, the FTA views all change orders as a separate Single Source procurement and are heavily scrutinized. Because the SRT contract has already been amended once with a 15% increase, which was the additional hours to add service hours on Sundays, the FTA may see a second amendment as a cardinal change to the original procurement. If we were to request a change order for 2027, we would share with WisDOT that the RFP solicitation for the current contract included language regarding the possibility of adding service hours on Sundays, thus the first change orde r should not have as much bearing or weight in considering the second change order. Please let us know if you require any further information or have any questions. 27 of 52 County Administration | 100 W. Walworth St. | PO Box 1001 | Elkhorn, WI 53121 www.co.walworth.wi.us | (262) 741-4357 (o) | (262) 741-4390 (f) Memorandum To: Executive Committee From: Mark W. Luberda, County Administrator Gene Bobier, Mobility Manager CC: Transportation Coordinating Committee Date: September 8, 2026 RE: Authorization for UW-Milwaukee to Conduct Rural Autonomous Vehicle (RAV) Surveys In 2017, the Code of Ordinances was amended to require the Executive Committee “approve all survey questions that are developed by County officers, employees , or committees prior to said questions being posed to the public.” An upcoming activity potentially falls within the scope of this directive. As such, we are seeking authorization to conduct the following data collection initiative or survey. The County has been engaged in a Rural Autonomous Vehicle Research Program project since early 2024 when initial discussions began. The project was awarded to UW-Madison (lead), UW-Milwaukee, and four other universities from around the country in January 2025 and officially began in December 2025. The first and second years are planned for research. As part of the re search, UW-Milwaukee plans to conduct separate surveys with end users and service providers using various data collection tactics that residents of the participating counties would be able to participate in. A draft of the survey questions developed by the UW-Milwaukee team follows this memo. “Attachment E” is the end user survey and “Attachment F” is the service provider survey. The County will have the ability to influence the wording of some questions, and room may exist for the County to add one or two questions of its own. We are seeking approval to allow the UW -Milwaukee team to conduct the end user and service provider surveys in the manner discussed above. We respectfully recommend the following motion: “Move to authorize the County Administrator to review and approve the Rural Autonomous Vehicle end user and service provider surveys developed in conjunction with UW-Milwaukee and to allow the surveys to be conducted via various data collection tactics or as otherwise determined by the UW- Milwaukee team.” Please let us know of any questions you may have or of any additional information you may need. 28 of 52 Attachment E: Preliminary Survey Instrument for Rural Residents / Potential End Users / Caregivers. Section 1. Screening and respondent role 1. Which best describes you? ● I live in a rural area or small town ● I live in a tribal community ● I provide care or transportation support for someone else ● I work for an organization serving rural transportation users ● Other: ___ 2. Are you answering mainly for yourself or on behalf of someone else? ● Myself ● A family member ● A client/customer ● Both myself and someone else 3. Do you currently drive? ● Yes, regularly ● Yes, but only sometimes ● No, I do not drive ● I used to drive but no longer do ● I expect I may need to reduce or stop driving in the next few years Section 2. Current travel behavior and unmet needs 4. How often do you currently have difficulty getting where you need to go? ● Never / Rarely / Sometimes / Often / Very often 5. What types of trips are most difficult for you? Select all that apply. ● Medical appointments ● Grocery/pharmacy ● Work ● School/education ● Social/religious/community activities ● Government/social services ● Tribal/community services ● Connecting to bus/transit ● Other: ___ 6. What are the main reasons these trips are difficult? Select all that apply. ● No public transportation nearby ● Service does not run when needed 29 of 52 ● Trip is too far ● Cost ● Need to schedule too far in advance ● Need physical assistance ● Weather/snow/ice ● Lack of sidewalks/safe pickup area ● No smartphone/internet access ● Need a caregiver to help arrange the trip ● Other: ___ 7. In the past 30 days, about how many trips did you skip, delay, or cancel because transportation was not available? ● 0 / 1–2 / 3–5 / 6–10 / More than 10 8. What transportation options do you currently use? Select all that apply. ● Drive myself ● Ride from family/friends ● Volunteer driver program ● Public transit/fixed -route bus ● Demand-response/paratransit ● Medicaid/non-emergency medical transportation ● Taxi/rideshare ● Walking/biking ● Other: ___ Section 3. Access and assistance needs 9. Do you need any of the following when traveling? Select all that apply. ● Wheelchair access ● Walker/cane storage ● Assistance getting in/out ● Assistance from vehicle to building entrance ● Service animal accommodation ● Space for medical equipment ● Car seat/child seat ● Help with bags/groceries ● Audio instructions ● Large-print/visual instructions ● Language assistance ● Memory/cognitive support ● None of the above 30 of 52 10. How important is it that an AV service offers the following? Scale: Not important / Slightly / Moderately / Very / Essential ● Phone-based booking ● Smartphone app booking ● Caregiver booking ● Same-day rides ● Pre-scheduled rides ● Door-to-door service ● Common pickup points ● Human support during the ride ● Emergency help button ● Clear arrival and destination announcements ● Wheelchair-accessible vehicles Section 4. Willingness to use AV services 11. How willing would you be to try a AV service for each trip type? Scale: Very unwilling to Very willing ● Medical appointment ● Grocery/pharmacy ● Social/community trip ● Work/school ● Connection to transit ● Short local trip ● Longer trip to another town/county 12. How willing would you be to use an AV under each condition? Scale: Very unwilling to Very willing ● With a trained operator in the vehicle ● With no driver, but live remote support ● With no driver, but emergency call button ● With no driver or live support ● As a shared ride with other passengers ● As a private ride 13. What would make you more comfortable using a AV? Select up to five. ● Human operator onboard ● Remote operator available immediately ● Clear explanation of safety testing ● Free trial ride ● Training/orientation before first ride 31 of 52 ● Ability to call by phone ● Caregiver tracking/notifications ● Low cost ● Wheelchair/mobility device support ● Reliable pickup time ● Local organization endorses it ● Other: ___ Section 5. Service design preferences 14. Which service model would be most useful to you? ● Door-to-door, scheduled in advance ● Door-to-door, on demand ● Shuttle connecting common destinations ● Service connecting rural areas to regional medical centers ● First/last -mile connection to existing transit ● Not sure 15. What is the longest acceptable wait time for a scheduled AV ride? ● Less than 10 minutes / 10 –20 / 21–30 / 31–60 / More than 60 16. What is the most you would be willing to pay for a one-way local AV trip? ● Free only / $1–$3 / $4–$6 / $7–$10 / More than $10 / Depends on trip 17. Would you use AV more if payment could be handled through: ● Cash ● Credit/debit card ● App payment ● Prepaid card/pass ● Agency/benefit program ● Family/caregiver account Section 6. Trust, safety, privacy, and emergencies 18. How concerned are you about the following? Scale: Not concerned to Very concerned ● Vehicle safety ● Winter weather operation ● Getting stranded ● Not knowing how to get help ● Privacy/cameras ● Data sharing ● Cybersecurity/hacking 32 of 52 ● Riding without a driver ● Sharing ride with strangers ● Vehicle not finding correct pickup/drop -off 19. In an emergency, which features would you expect? Select all that applies. ● Physical emergency button ● Voice command for help ● Live remote operator ● Automatic 911 notification ● Caregiver notification ● Clear instructions to rider ● Backup vehicle sent ● Other: ___ 20. Would you be willing to share the following information to support safe and reliable service? Scale: No / Maybe / Yes ● Pickup/drop-off location ● Disability or assistance needs ● Emergency contact ● Trip purpose ● Real-time vehicle location ● In-vehicle camera during ride ● Medical equipment information Section 7. Open-ended questions 21. What would be your biggest concern about using a AV service? 22. What would be the most useful trip or service for a RAV to provide in your community? 23. What should researchers and transportation agencies understand before testing RAVs in rural or tribal communities? 33 of 52 Attachment F: Preliminary Survey Instrument for Service Providers / Program Managers. Section 1. Organization profile 1. What type of organization do you represent? ● Public transit agency ● County aging/disability service ● Volunteer driver program ● Tribal transportation program ● Human service agency ● Healthcare/medical transportation ● Workforce transportation ● Nonprofit/community organization ● Other: ___ 2. What area do you serve? ● One city/village ● One county ● Multi-county region ● Tribal community ● Cross-state or cross -jurisdictional service area 3. What populations do you primarily serve? Select all that applies. ● Older adults ● People with disabilities ● Non-drivers ● Low-income households ● Veterans ● Tribal members ● Youth/students ● Workers without transportation ● Medical patients ● General public Section 2. Current service challenges 4. What are your biggest service delivery challenges? Select up to five. ● Driver recruitment ● Driver retention ● Volunteer availability ● Rising operating cost ● Long rural trip distances 34 of 52 ● Low-density demand ● Scheduling complexity ● Same-day trip requests ● Wheelchair-accessible vehicle availability ● Cross-county coordination ● Funding uncertainty ● Winter weather ● Insurance/liability ● Other: ___ 5. How often do you turn down, delay, or refer to trips because of limited capacity? ● Never / Rarely / Sometimes / Often / Very often 6. Which trip types create the greatest operational burden? ● Medical ● Dialysis/recurring treatment ● Grocery/pharmacy ● Employment ● School/youth ● Social services ● Long-distance regional trips ● After-hours/weekend trips Section 3. Potential AV use cases 7. Where could AVs most realistically support your service? ● Short local trips ● First/last -mile connections ● Fixed shuttle route ● Medical campus/community connector ● Low-demand off-peak service ● Backup capacity when drivers are unavailable ● Non-passenger repositioning of vehicles ● Not currently useful ● Other: ___ 8. Which model would be most feasible in your area? ● AV with onboard attendant/operator ● AV with remote monitoring ● AV shuttle on fixed route ● AV demand-response service ● AV integrated into existing volunteer/transit dispatch 35 of 52 ● Not sure 9. What would be required before your organization would consider using or partnering on an AV pilot? Select all that applies. ● Proven safety record ● Clear liability framework ● Funding support ● Accessible vehicle design ● Integration with existing scheduling software ● Human support for riders ● Emergency protocols ● Maintenance plan ● Community education ● Staff training ● Data-sharing agreement ● Other: ___ Section 4. Efficiency and service quality 10. How much could AVs help with the following? Scale: Not at all / Slightly / Moderately / Very much / Not sure ● Driver shortage ● Expanding service hours ● Reducing wait times ● Serving low-density areas ● Improving reliability ● Reducing operating cost ● Improving accessibility ● Supporting longer regional trips ● Reducing cancelled/unserved trips 11. What concerns would your organization have? ● Safety ● Liability ● Insurance ● Public trust ● Technology failure ● Winter operations ● Staff/driver job impacts ● Cost ● Cybersecurity ● Rider assistance needs 36 of 52 ● Political/community acceptance ● Other: ___ 12. Would AVs need to supplement, replace, or integrate with existing services? ● Supplement only ● Integrate with current services ● Replace limited parts of current service ● Not appropriate for our service ● Not sure Section 5. Data and partnership 13. What data could your organization potentially share for planning, if privacy requirements are met? ● Trip origins/destinations ● Trip purposes ● Denied/unserved trip requests ● Wait times ● No-show/cancellation data ● Fleet/driver availability ● Cost per trip ● Rider assistance needs ● None ● Not sure 14. Would your organization be interested in participating in any of the following? ● Survey distribution ● Interview/focus group ● Pilot planning workshop ● Providing aggregated service data ● Hosting community education session ● Demonstration site discussion ● Not interested at this time 15. What would make an AV pilot successful from your organization’s perspective? 16. What would make an AV pilot unsuccessful or inappropriate in your service area? 37 of 52 Page 1 of 8 VIP Services, Inc. Contractor Quarterly Compliance Review Checklist 1. Sign-off monthly invoices acknowledging compliance: Quarter (circle) - 1st / 2nd / 3rd / 4th Month Date Month Date Month Date Jun 7/20/2026 Jul 8/18/2026 Aug 9/21/2026 2. Prepare and review performance reports and graphs for monthly Transportation Coordinating Committee (TCC ) meetings. Information reviewed at the following TCC meetings: Quarter (circle) - 1st / 2nd / 3rd / 4th Month Date Month Date Month Date Jul 7/6/2026 Aug No mtg held Sep 8/31/2026 3. Review service complaint documentation, investigation and response/resolution since the last quarterly review: No complaints to report 4. Review any accidents reported since the last quarterly review: One accident to report. On July 20th, vehicle #778 was rear-ended at an intersection in Lake Geneva. Driver that hit our vehicle was cited for following too closely. VIP driver reported head, neck, and back pain and was transported to Mercyhealth for a medical evaluation. Rider in our vehicle was not injured, nor was the driver and passenger of the vehicle that hit our vehicle. VIP driver has not returned to work yet. Vehicle has been repaired and is back in use. 38 of 52 Page 2 of 8 5. Review Vehicle Maintenance Records/Preventative Maintenance Program for work performed on vehicles leased to VIP since the last quarterly review: Again, future reports to include full date range of vehicle maintenance history, not just the most recent quarter. Also, need report to show full description of maintenance performed, not abbreviated or cutoff. Expected to start seeing full detail with implementation of RouteGenie transit software. 6. Verify the following insurance coverage: a. General liability insurance - Expiration date: 1/1/2027 b. Automobile liability insurance - Expiration date: 1/1/2027 c. Worker’s Compensation insurance - Expiration date: 1/1/2027 7. Civil Rights Title VI Policy – Update every 3-years – Last updated: Policy was updated in March 2022 and approved by WisDOT. Gene is in the process of updating the policy. Planning to present to the TCC for their review and approval at an upcoming TCC meeting. 8. Equal Employment Opportunity/Affirmative Action Program – Is the EEO statement posted in a conspicuous and accessible place in the workplace? ✓ Yes  No i. If Yes, where is it posted? Staff breakroom 9. Disadvantaged Business Enterprise (DBE) – Any opportunity to purchase from or use a DBE firm?  Yes ✓ No No opportunity to purchase from a DBE. Use local vendors/services as much as possible. 10. ADA compliance – Any complaints or lawsuits alleging discrimination on the basis of a disability since the last quarterly review?  Yes ✓ No 11. Review contractor log on Safety and Training Program. Make a photocopy of the log to include with this checklist: Reviewed safety and training logs for Ricky C. (employed 3 mos.), Greg B. (employed 1 year, 8 mos.) and Bob H. (employed 4 years, 2 mos.) Copies of logs are available for review. Future reports to show all training completed, not just for the current year. 12. Review contractor log of Limited English Proficiency (LEP) encounters: No encounters. 13. Cash handling policy in place and enforced? ✓ Yes  No Cash drops are counted daily. 14. Vehicle Leases Current? ✓ Yes  No Lease was signed on April 14, 2026 and is valid for 5/1/26 thru 4/30/27. The lease agreement runs concurrently, and renews, with the Shared-Ride Taxi Service contract. 15. Drug-free workplace: Drug and alcohol testing policy was updated April 12, 2022. Craig (VIP Executive Director) updated the policy with assistance from WisDOT. 39 of 52 Page 3 of 8 Does contractor’s drug and alcohol policy contain the following? A. Identity of contact person ✓ Yes  No B. Employee categories subject to testing ✓ Yes  No C. Prohibited behavior ✓Yes  No D. Testing circumstances ✓ Yes  No E. Testing procedures (consistent with 49CFR Part 40) ✓Yes  No F. Requirement that covered employees submit to testing ✓ Yes  No G. Behavior that constitutes a refusal to submit to a test ✓ Yes  No H. Consequences for an employee who has a verified positive test result ✓ Yes  No I. Consequences for an employee found to have an alcohol concentration of 0.02 or greater, but less than 0.04 ✓ Yes  No J. Policy regarding secondary testing ✓ Yes  No K. Collection sites and MRD’s 49 CFR 40 ✓ Yes  No 16. Perform random fleet inspection using Vehicle Visual Inspection form. Inspected four (4) vehicles - #759, #765, #778, and #780. See inspection forms attached to this report. 17. Conduct ride-along including pre-trip and post-trip inspections Conducted a ride-along with Brenda (driver) and Isabella (rider). Isabella is a 12-year-old student. She said the service is easy to use, the drivers are nice, and that her parents schedule her rides. Her favorite subject in school in English. Note: Noticed the condition of Brenda’s vehicle was in good overall condition. Date: 9/21/2026 Review Location: VIP Services Participants: Lyssia Lundgren and Gene Bobier. Spoke with Craig Poshepny after inspecting vehicles and while meeting with Lyssia. Any Corrective Actions Required: 1. Repeat from prior reports - Storage placement of strap cutter, first aid kit, and blood borne pathogen kits are inconsistent vehicle-to-vehicle. Some are in the glove box, in the console between front seats, and in door compartments. Suggest determining consistent location so as different drivers use a vehicle that they will readily know where to find these items in case of an emergency. Follow-up from 9/21/26 inspection and prior inspections: Storage placement is still inconsistent 2. Repeat from prior reports - Appears general cleanliness is not maintained on a daily basis i.e. dashboard, arm rests, floor area, and other flat surfaces throughout vehicles. Floor mats in vehicles need cleaning. Suggest removing mats and washing them down. Dirty appearance of the mats distracts from the clean appearance and new condition of the rest of the vehicle. 40 of 52 Page 4 of 8 Follow-up from 6/26/25 inspection: VIP purchased cleaning kits that include a vacuum. Also have mops for the wheelchair area. Randomly spot-checked other vehicles (other than 3 with formal inspection). Vehicle cleanliness has improved. Now needs to be maintained. Follow-up from 9/17/25 inspection: Of the four vehicles inspected, vehicles #741 and #751, which are the two oldest vehicles in the County’s fleet, need a thorough deep cleaning. Vehicles #765 and #769 do not appear that they are being cleaned on a daily basis. Recommend vehicles to be inspected by management weekly. Follow-up from 1/7/26 inspection: Of the two vehicles inspected, vehicles #767 and #770, had winter debris and need vacuuming. Vehicle #782 does not appear it is being cleaned on a daily basis. Again, recommend vehicles to be inspected by management weekly. Follow-up from 3/26/26 inspection: Overall cleanliness has improved. Need to maintain. With being Spring season, suggest deep cleaning of vehicles. Follow-up from 6/25/26 inspection: Overall cleanliness is acceptable, though still suggest deep cleaning of vehicles. Follow-up from 9/21/26 inspection: Overall cleanliness is improving and there appears to be a concerted effort to keep the vehicles clean. Opportunity for deep cleaning, namely in the console area and in crevices. Lyssia shared they are considering having someone from their day services program assist with detail cleaning. 3. Lyssia had issues with running an accurate vehicle maintenance records report and had to email the report to Gene nine (9) days after the audit. In the future, the records should be readily available and provided during the compliance audit. 4. Safety and Training Program Log - Future reports to show all training completed, not just for the current year The contractor below acknowledges receipt of a copy of this review and agrees to take corrective actions: VIP Services Representative (print name): ________________________________ Signature: ______________________________________ Date: ____/____/____ Title: _____________________________________________ 41 of 52 Page 5 of 8 Vehicle Visual Inspection Form Vehicle Review #: 759 Reviewed by: Gene Bobier Date: 9/21/2026 Vehicle Make/Model: Chrysler Voyager Year: 2022 License Plate #: C22238 Mileage: 118,204 VIN: 2C4RC1CGXNR204055 1. Is the vehicle branded and/or properly marked with the subrecipient name? ☒ Yes ☐ No Name: Walworth County Connect 2. Does the vehicle show signs of excessive wear or lack of care? ☐ Yes ☒ No 3. Is the exterior clean and free of damage and rust, including wheels, bumpers and vehicle body? ☒ Yes ☐ No 4. Are doors, mirror, lights, wipers and horn working in good condition? ☒ Yes ☐ No 5. Does the emergency door and safety interlock system work? ☒ Yes ☐ No 6. Does the interlock system prevent vehicle movement when the lift is deployed? ☒ Yes ☐ No 7. Is the ground free of excessive fluid leakage where vehicles are parked? ☒ Yes ☐ No 8. Is the interior clean, and is upholstery, floor covering, securement areas and railings in good condition? ☒ Yes ☐ No Ok condition – console area and inside of doors need cleaning 9. Are tires unevenly worn, or show Lincoln’s head on a penny? ☐ Yes ☒ No 10. Does the vehicle start easily and run smoothly, without excessive exhaust? ☒ Yes ☐ No 11. Does the` vehicle have Title VI public notices displayed for riders to view? ☒ Yes ☐ No Sign on dashboard near glovebox and hanging from headrest facing rear seating area. 12. Is the vehicle equipped with: a. Fire extinguisher ☒ Yes ☐ No i. If Yes, check fire extinguisher inspection tag – Last inspection date: Nov/2025 – Valid 1-year b. 3 reflective triangles or 3 liquid-burning flares ☒ Yes ☐ No c. First aid kit ☒ Yes ☐ No In pouch behind driver seat d. Bloodborne pathogen kit ☒ Yes ☐ No In center console e. Strap cutter ☒ Yes ☐ No In driver door f. Wheelchair ☐ Yes ☒ No i. If yes, wheelchair operable and restraints available ☐ Yes ☐ No Restraints are available Comments: Vehicle was not locked. Removed old Dial-a-Ride rider guides found in glovebox. New WCC rider guides and business cards are kept in driver’s cash bag. Photos taken: ☒ Yes ☐ No 42 of 52 Page 6 of 8 Vehicle Visual Inspection Form Vehicle Review #: 765 Reviewed by: Gene Bobier Date: 9/21/2026 Vehicle Make/Model: Crysler Voyager Year: 2022 License Plate #: C23970 Mileage: 90,436 VIN: 2C4RC1CG3NR203880 1. Is the vehicle branded and/or properly marked with the subrecipient name? ☒ Yes ☐ No Name: Walworth County Connect 2. Does the vehicle show signs of excessive wear or lack of care? ☐ Yes ☒ No 3. Is the exterior clean and free of damage and rust, including wheels, bumpers and vehicle body? ☒ Yes ☐ No 4. Are doors, mirror, lights, wipers and horn working in good condition? ☒ Yes ☐ No 5. Does the emergency door and safety interlock system work? ☒ Yes ☐ No 6. Does the interlock system prevent vehicle movement when the lift is deployed? ☒ Yes ☐ No 7. Is the ground free of excessive fluid leakage where vehicles are parked? ☒ Yes ☐ No 8. Is the interior clean, and is upholstery, floor covering, securement areas and railings in good condition? ☐ Yes ☐ No Good overall condition 9. Are tires unevenly worn, or show Lincoln’s head on a penny? ☐ Yes ☒ No 10. Does the vehicle start easily and run smoothly, without excessive exhaust? ☒ Yes ☐ No 11. Does the` vehicle have Title VI public notices displayed for riders to view? ☐ Yes ☒ No There is a sign hanging from the headrest facing rear seating area. Sign for the dashboard near the glovebox is in the pouch behind the front passenger seat. 12. Is the vehicle equipped with: a. Fire extinguisher ☒ Yes ☐ No i. If Yes, check fire extinguisher inspection tag – Last inspection date: Nov/2025 – Valid 1-year b. 3 reflective triangles or 3 liquid-burning flares ☒ Yes ☐ No c. First aid kit ☒ Yes ☐ No Under front passenger seat d. Bloodborne pathogen kit ☒ Yes ☐ No In glovebox e. Strap cutter ☒ Yes ☐ No In center console f. Wheelchair ☐ Yes ☒ No i. If yes, wheelchair operable and restraints available ☐ Yes ☐ No Restraints are available Comments: Vehicle was locked. New WCC rider guides and business cards are kept in driver’s cash bag. Photos taken: ☒ Yes ☐ No 43 of 52 Page 7 of 8 Vehicle Visual Inspection Form Vehicle Review #: 778 Reviewed by: Gene Bobier Date: 9/21/2026 Vehicle Make/Model: Chrysler Pacifica Year: 2024 License Plate #: C29458 Mileage: 39,945 VIN: 2C4RC1FG1RR197546 1. Is the vehicle branded and/or properly marked with the subrecipient name? ☒ Yes ☐ No Name: Walworth County Connect 2. Does the vehicle show signs of excessive wear or lack of care? ☐ Yes ☒ No 3. Is the exterior clean and free of damage and rust, including wheels, bumpers and vehicle body? ☒ Yes ☐ No 4. Are doors, mirror, lights, wipers and horn working in good condition? ☒ Yes ☐ No 5. Does the emergency door and safety interlock system work? ☒ Yes ☐ No 6. Does the interlock system prevent vehicle movement when the lift is deployed? ☒ Yes ☐ No 7. Is the ground free of excessive fluid leakage where vehicles are parked? ☒ Yes ☐ No 8. Is the interior clean, and is upholstery, floor covering, securement areas and railings in good condition? ☒ Yes ☐ No Ok condition 9. Are tires unevenly worn, or show Lincoln’s head on a penny? ☐ Yes ☒ No 10. Does the vehicle start easily and run smoothly, without excessive exhaust? ☒ Yes ☐ No Exhaust is a little loud compared to other vehicles 11. Does the` vehicle have Title VI public notices displayed for riders to view? ☒ Yes ☐ No Sign on dashboard near glovebox and hanging from headrest facing rear seating area. 12. Is the vehicle equipped with: a. Fire extinguisher ☒ Yes ☐ No i. If Yes, check fire extinguisher inspection tag – Last inspection date: Nov/2025 – Valid 1-year b. 3 reflective triangles or 3 liquid-burning flares ☒ Yes ☐ No c. First aid kit ☒ Yes ☐ No Under front passenger seat d. Bloodborne pathogen kit ☒ Yes ☐ No In glovebox e. Strap cutter ☒ Yes ☐ No Attached to dashboard with Velcro f. Wheelchair ☐ Yes ☐ No i. If yes, wheelchair operable and restraints available ☐ Yes ☐ No Restraints are available Comments: Vehicle was locked. New WCC rider guides and business cards are kept in driver’s cash bag. Photos taken: ☒ Yes ☐ No 44 of 52 Page 8 of 8 Vehicle Visual Inspection Form Vehicle Review #: 780 Reviewed by: Gene Bobier Date: 9/21/2026 Vehicle Make/Model: Ford Transit Year: 2024 License Plate #: C29379 Mileage: 61,709 VIN: 1FDAX9C83RKB40739 1. Is the vehicle branded and/or properly marked with the subrecipient name? ☒ Yes ☐ No Name: Walworth County Connect 2. Does the vehicle show signs of excessive wear or lack of care? ☒ Yes ☐ No 3. Is the exterior clean and free of damage and rust, including wheels, bumpers and vehicle body? ☒ Yes ☐ No 4. Are doors, mirror, lights, wipers and horn working in good condition? ☒ Yes ☐ No 5. Does the emergency door and safety interlock system work? ☒ Yes ☐ No 6. Does the interlock system prevent vehicle movement when the lift is deployed? ☒ Yes ☐ No 7. Is the ground free of excessive fluid leakage where vehicles are parked? ☒ Yes ☐ No 8. Is the interior clean, and is upholstery, floor covering, securement areas and railings in good condition? ☐ Yes ☐ No Overall good condition 9. Are tires unevenly worn, or show Lincoln’s head on a penny? ☐ Yes ☒ No 10. Does the vehicle start easily and run smoothly, without excessive exhaust? ☒ Yes ☐ No 11. Does the` vehicle have Title VI public notices displayed for riders to view? ☒ Yes ☐ No Sign on dashboard near glovebox and hanging from headrest facing rear seating area. 12. Is the vehicle equipped with: a. Fire extinguisher ☒ Yes ☐ No i. If Yes, check fire extinguisher inspection tag – Last inspection date: Nov/2025 – Valid 1-year b. 3 reflective triangles or 3 liquid-burning flares ☒ Yes ☐ No c. First aid kit ☒ Yes ☐ No In front passenger door d. Bloodborne pathogen kit ☒ Yes ☐ No In driver door e. Strap cutter ☒ Yes ☐ No On driver visor f. Wheelchair ☐ Yes ☒ No i. If yes, wheelchair operable and restraints available ☐ Yes ☐ No Restraints are available Comments: Vehicle was locked. New WCC rider guides and business cards are kept in driver’s cash bag. The top of the lift catches on the roof headliner when sliding to the left. Showed to Lyssia to address issue. Photos taken: ☒ Yes ☐ No 45 of 52 Page 1 of 3 TCC Work Plan 2026 – As of September 30, 2026 1. Operations Manual / Standards and Practices a. Develop content for: i. Organizational Structure ii. TCC bylaws iii. Coordinated Transportation Planning iv. Financial Background v. Specialized Transit Policies b. Update SRT program policies & procedures i. Evaluate alignment with current practices ii. Add content related to new transit software iii. Revise, add or delete content based on outcome of rebranding project 2. Evaluate results from 2025 rebranding media campaign to determine if there is a need for a 2026 media campaign. a. If there is a need, work with AFFIRM, WisDOT, and the TCC to develop the campaign b. Includes reviewing results from AFFIRM’s final report on the 2025 campaign as well as new rider data from VIP Services. • Update 3/31/26: With VIP in the process of implementing RouteGenie, planning to hold off on the next media campaign so we can possibly include RouteGenie’s app & portal in the campaign. Will likely wait until the app & portal are up and running to allow time for system tweaks. • Update 5/26/26: VIP began using RouteGenie on May 1st. • Update 9/30/26: Working to determine if a media campaign can be started before the end of 2026. 3. Complete assessment of new transit software being implemented by VIP Services a. Includes refining data collection and reporting and reviewing new data available to develop warranted new reports. b. Includes assessing the potential impact of the software on the operation; namely impact to service volume related to percent of shared rides and quantity of turndowns/denials. • Update 3/31/26: VIP began implementing RouteGenie in early March. • Update 5/26/26: Extensive reporting is available from RouteGenie. Need at least a couple of months of rider data to begin assessing data. 4. Refine reporting for TCC meetings a. Includes monthly, quarterly, and yearly reporting. Explore use of Power Query (cleanup/re-shape data), Power Pivot (pivot tables with DAX/measures), and Power BI (Analysis/Visual/BI Service) • Update 3/31/26: Researched related training available through the County’s IT Department. Applicable training available is very limited and the majority of courses are short in length, therefore will not meet need. Looking into possible online courses and training available through Microsoft Learn and YouTube videos. 5. Hours of Operation Expansion a. Evaluate possibility of expanding the hours of operation for weekdays and Saturdays 6. Complete Fare/Copayment Rate Review a. Update 5/26/26: Evaluation of fares and recommendations will be included in the budget development for 2027. b. Update 6/30/26: Data analysis in progress. Preliminary scenarios for SRT increase included in agenda packet for July 6th TCC meeting. Additional information is to be presented at the August 31st TCC meeting. 46 of 52 Page 2 of 3 c. Update 8/25/26: At the July 6th TCC meeting, the committee agreed on the need to figure out the trend impacts of the marketing efforts for about a year before reacting to a fare increase. Therefore, there will currently be no fare increase related to the 2027 Transit operating budget. 7. Vehicle purchases – a. Complete purchase of two (2) vehicles using 2025 5311 Capital Award Grants. Planning to purchase vehicles in June-July 2026 (current vehicle pricing valid until August 1, 2026). • Update 3/31/26: Submitted ‘Form 6-220-A - One Time Coop Purchase ≥ $100,000’ to the Public Works Committee (PWC), which will be included on the agenda for their next meeting on April 27th. • Update 5/26/26: Form 6-220-A was approved by the PWC at the April 27th meeting. • Update 6/30/26: On June 9th WisDOT sent a notification that they decided not to renew the final year of the contract for rear-load minivans due to ongoing mechanical issues with control arms (part of the suspension system). We are now planning to purchase two (2) rear-load Ford Transit minibuses instead. Need to re-submit the one-time coop purchase form to present to the PWC on July 20th. Purchase orders need to be submitted by July 31st to receive current WisDOT HSV pricing. • Update 8/25/26: Two (2) minibuses were ordered July 27th (before the July 31st deadline). We do not have a delivery timeframe yet, but they are expected to be delivered before the end of the year. 8. Summer/Fall 2026 – Engage in creation of 2027 Transportation budgets a. Update 6/30/26: Began working on preliminary budgets in early June, with main focus on determining projected service hours, trips, and trips per hour (aka trip ratio) for SRT. b. Update 8/25/26: Preliminary budgets were completed and reviewed at administrative review meetings on August 13th and 20th. The budgets will be presented by Mark to the County Board on September 8th. c. Update 9/30/26: A memo titled “TCC Motion to Support the Proposed 2027 Shared-Ride Taxi Budget” was presented to the Finance Committee on September 17th. 9. Shared-Ride Taxi crossing county line - Evaluate possibility of the service crossing the county line by up to 5-miles to specific destinations i.e. medical facilities or linkage to other transit systems 10. Fall/Winter 2026 - Complete SRT and Specialized Transit grant applications a. Update 9/30/26: The Specialized Transit application is open as of September 14th. The SRT/PTAP application is expected to be open by mid-October. The two applications need to be completed in conjunction with each other. Currently planning to present the applications to the TCC on December 7th. The SRT/PTAP application is due to WisDOT by December 10th, and the Specialized application is due December 18th. 11. Consideration to identify strategies to support growth of transportation programs and needed resources 12. Rural Autonomous Vehicle Research Program – Engage in project as warranted. Project was awarded to UW-Madison and UW-MKE in January 2025 and officially began in December 2025. The first and second years are planned for research. • Update 2/26/26: Coordination planning meeting with UW-MKE team scheduled for March 5, 2026 • Update 3/31/26: a. Scheduled monthly meetings for the first Tuesday of each month b. Reviewing draft Memorandum of Understanding (MOU) developed by UW-MKE c. Identified possible routes for a demonstration that will initially focus on technology feasibility d. Provided historical data sharing for data analysis. Rider names and addresses were removed. • Update 5/26/26: a. The planned route is from VIP Services to Budget Blinds, which includes city and county roads. 47 of 52 Page 3 of 3 b. The route demonstration is planned for some time in mid-August to early-September. The UW Team is working to coordinate a date that works for the USDOT to attend the demonstration. The UW Team is aware of the county fair dates from September 2nd to the 7th. c. The UW Team is completing a route inspection, continuing technical development, and will conduct manned test rides prior to the demonstration. • Update 8/25/26: a. On July 15th, Mark observed an autonomous vehicle demonstration in Elkhorn with Dr. Li from UW- Madison and some of his students from the UW-Team (Gene was on vacation and did not participate) of a test run of an autonomous vehicle being contemplated for use in rural public transportation. The students are designing the software and modifying the vehicle for the program. The Wisconsin DOT is allowing the project to operate on roadways provided a driver remains in the driver’s seat at all times. This run was a first, local field test to begin preparation for a visit potentially in the third week of October from the USDOT to observe progress. b. The coordination planning meeting for August 4th was cancelled due to some of the UW-Team traveling internationally. Next meeting is scheduled for September 1st. • Update 9/30/26: A memo titled “Authorization for UW-Milwaukee to Conduct Rural Autonomous Vehicle (RAV) Surveys” was presented to the Executive Committee on September 14th, which included the draft surveys. The committee approved for the surveys to be conducted. 48 of 52 Objectives Actions/Strategies Measures/Targets Accountability/Timeline New Software Implementation Research and Demo 3-5 new software options. Priorities include adding rides quick and easy, deleting/cancelling, scheduling rides, tracking no- shows, and late-cancellations with auto-flagging or repeat offenders, send automated trip reminders, GPS tracking, Riders have ability to make electronic payment both online and with drivers at pick-up, Tracking of turndowns/denials, Date and time stamps of all bookings and cancellations. Potential report same-day bookings accommodated. Transfer of current data. Proper training included. Customizable fields. Cloud based and mobile app. As of 2/7/25 - VIP reached out to QRyde with their frustrations with the lack of communication and their understanding of what VIP needed and VIP threatened to cancel the agreement. They immediately responded and have been more compliant and now have assigned a new project manager to work on VIP's needs and demands. QRyde is building reports that are expected to be completed by March 21, 2025. 11/24/25 - The QRyde Software has not and is not meeting the agreed upon terms of our agreement and continue to lack response to our needs, questions, and concerns. We have determined that a new software vendor is necessary to meet the needs of the contract with the County and are researching a new provider and will hire a consultant/business analyst the help improve the selection and implementation timeline. 5/24/26 Consultant provided research and live current customer demonstrations and we determined RouteGenie (Buffalo NY) met all the expectations. Aggressive launch date was set. Meets desired needs and requirements for increased efficiencies and reporting. Clean up current database before transferring data. Software vendor, QRyde, was selected in 12/2023. Training started January 2024. Implementation expected in April 1, 2024. As of 6/28/24 - Software expected to finally launch in July, 2024. As of 11/26/24 - The software upgrade has not gone well. Frustrating process that VIP has struggled to understand all the delays. They are too invested with man-hours and money to make a change at this point. All the data has been loaded into the new system and will be running two systems in parallel in the month of December. 11/24/25 - QRyde has not provided the dashboard we were promised in our contract or the necessary reports that were agreed upon in March of 2025. The QRyde app does not work properly and will not meet our expectations. 5/24/26 Software was launched 5/4/26 with live support from RouteGenie and hired consultant. VIP Team and Gene will decide best option based on desired features and pricing. Look to complete demos by 9/30/23 and make final decision by 10/15/23. Implement new software starting January 1, 2024 Demos were completed in November 2023 7/1/2025 Software is completely implemented and being utilized by entire team. The phone app and consumer portal are available. 11/24/25 - VIP plans to have a new vendor chosen and implementation to be started by the end of 2nd quarter of 2026. 5/24/26 The Mobile App (White Label) will be launched June 11, 2026 after some brief pilot testing. Portal access for County Departments (HHS, Veterans, and LHCC) will be released after the coordination of training is set. The Riders are receiving a phone call, text or email to confirm ride for following day. Also get message when driver in is transit. This in efforts to decrease cancellations and no shows. Vehicle Availability Follow the Weekly Service Level Chart to meet the anticipated hourly demand. Do not exceed total weekly hours or annual driver hours of 42,000. As of 2/25/25 - Sunday Service was added to the program on January 12th. We are seeing steady ridership since late January. 5/24/26 Efficiently utilize the 24 County vehicles available to meet the service demand of the Walworth County Connect Share and Care riders. 11/24/2025 - Ride volume continues to rise as we get closer to maximum weekly hours. Our scheduler needs to continue to focus on shared rides to maximize capacity to allow for additional ride growth. VIP Services Operations Plan (2023-2025) - Updated May 24, 2026 49 of 52 Objectives Actions/Strategies Measures/Targets Accountability/Timeline Driver Recruitment The Goal is to hire PT drivers to fill current and future needs. Employ a minimum of 8 FT and 32 PT individual drivers to meet the daily need for shared ride transportation services offered. Capacity to cover the 810 hours per week. FT driving staff should not make up more than 20% of the team for cost savings measures with FT benefits. Making the assumption that 8 FT staff will cover at least 240 hours per week and the PT staff will cover the other 540 hours per week of the 810 total with a maximum absentee rate of 25%. This also allows for up to 150 additional hours per week for non-driving time for pre & post vehicle inspections, training, etc. Employ drivers that are reliable, have clean background checks and understand the role of representing VIP and the County in a professional manner at all times. 7/25/25 Added in a NEW dispatcher position to team. 5/24/26 With the addition of the dispatcher position we are now able to accommodate many of the same day ride requests. Train driving staff utilizing mentors and other means to best prepare for job scenarios. Track times of year that there is an increase or decrease in trip demand as well as known driver vacations or extended time off. Participate in continuous recruitment of drivers to meet the growing demand and looking to upgrade staff and remain proactive. As of 1/30/24: 49 total drivers. 9 FT, 40 PT, Overtime avg at 2.75% As of 6/28/24: 51 total drivers. 9 FT, 42 PT, Overtime avg at 2.0% As of 11/26/24: VIP experienced the loss of 6 drivers for various reasons in October/November and are actively recruiting to replace and grow the team moving into 2025. As of 2/14/25 - VIP has hired 9 new drivers in the last 2 months to meet the loss of a few and help with Sunday hours. They averaged 2.8% of overtime hours in 2024. Their high months were towards the end of the year as we had multiple drivers out for various reasons. 7/25/25 Employ 52 Drivers for the County programs 8 FT and 44 PT. We promoted 2 PT drivers to FT status to meet pending increased demand with Marketing campaign. 11/24/25 - We currently have 54 drivers with a goal of 60 to meet growing demand. 5/24/26 We have 56 drivers and continue to move towards the goal of 60. Approximately 8 FT driving staff will work 40 hours per week and overtime hours should not exceed 2% on average annually. PT drivers may work up to 29 hours per week. Drivers are encouraged to wear either a VIP shirt or baseball cap that identifies them as a VIP employee. At a minimum drivers are to display their company name badge visible for riders to see. A basic dress code required of clean pants/jeans, shirt, jacket, sweatshirt and cap. VIP logo should be displayed whenever possible on garments. Improve efficiency of driver usage with less downtime and quicker response for peak and slow times As of 2/1/25 - All VIP Drivers wear their name badges. Purpose of dispatcher is to improve communication between base (Schedulers) and drivers and provide one (1) point of contact. Improve efficiency of driver usage with less downtime and quicker response for peak and slow times. 5/24/26 Continue to see strong interest in the driver role with new applicants consistently applying. Marketing Align Marketing efforts to best serve the population of Walworth County and utilizing proper terms, fonts and consistent messaging. Increased usage by the targeted audience 11/24/25 - We have updated and changed our company website on our transportation landing page to highlight and only include Walworth County Connect Rider information. Defining Shared Ride Rider Expectations Include: No Show, Late Cancellations, Turndown, Wait time. Specific definitions to come Gene has completed and need to be added Rewrite Job Description for CSR/Scheduling Staff Completed CSR Staff are trained in customer service techniques and expectations. Goal of 0 complaints from riders pertaining to scheduling conversations with CSR Staff 0 complaints in December 2023 and January 2024. As of 6/28/24 - 0 complaints February thru June 2024. As of 11/26/24 - One complaint June thru October 2024. As of 2/14/25 - Received one complaint in December 2024 and one new complaint in January 2025. Both have been addressed. VIP continuing to work with their CSR staff in handling tough individuals and their complaints in a timely and professional manner. 11/14/25 - Dismissed one staff because of poor customer service performance. Have hired a replacement and plan to hire one additional PT team member. Lyssia to organize and set-up training sessions. Complete by 9/1/23 Started 11/1/23 and Ongoing 11/24/25 - Evaluating phone systems and/or upgrading our current system to improve our wait time and/or unanswered calls. 5/24/26 New phone system was installed 12/25 and we are better able to track customer call volume, decrease calls going to voicemail and equalize staff call volumes. 50 of 52 Objectives Actions/Strategies Measures/Targets Accountability/Timeline Routine Rider Volume Provide balance for maximum flexibility. Manage to better understand impact. Track monthly percentages Evaluate data from previous month by 15th to determine if quantity of routine rides are negatively impacting capacity to reserve/book on-demand rides. Riders currently required to call every 30 days to confirm for next 30 days. Exception is Dialysis patients do not need to call every 30 days. Tracked by Gene. 2022 YTD Rides - Demand 35.9% & Routine 64.1% 2023 YTD Rides - Demand 57.1% & Routine 42.9% 2024 Thru Q3 Rides - Demand 66.6% & Routine 33.4% 11/24/25 - Starting in Q3 2025, unable to provide tracking due to not being able to currently get needed data out of QRyde. Back-up Planning. Call in emergency situations Each CSR is assigned a daily task with a back-up plan for each task. Manager, CSR's and Maintenance staff serve as driver back-up in emergency situation Each team member has a task and is a back-up for others. Added 3 Cross trained team members As of 11/26/24 - Replaced one CSR team member in October, who is now fully trained. All daily tasks are written down with primary and back-up listed. Complete by 9/15/23. Completed 10/31/23 Vehicle Maintenance Tracking Including pre trip and post trip Inspections, basic/routine maintenance, removing vehicles and archiving. New Software capabilities? Complete by 1/1/24 Increase Shared Ride % Utilizing software and experience to best plan for maximum ridership. As of 2/25/25 - We do not want to see the denials/turndowns increase as the shared ride numbers improve. 30%, 1.5 riders per hour, pick-up and drop-off times to be 90% completed on time. See contract. 4.4.1 Ride Share timeline goals of 28% by 10/1/23, and reaching the 30% goal by 2/1/24 after new software implementation. 1.3 riders per hour by 10/1/23 and 1.5 riders per hour goal by 2/1/24 after new software implementation. Numbers as of 6/30/23 were 26.9% and 1.19. Numbers as of 12/31/23 were 27.9% and 1.18. YTD numbers thru May 2024 were 29.7% and 1.16. YTD numbers thru Oct 2024 were 26.7% and 1.15. We are seeing slight decreases in these numbers and need to address. 2024 averaged 26.1% and 1.15 Ride Share numbers were decreasing the first quarter of 2025. 6/3/25 The transportation staff were told to increase efforts and be more creative and customer focused to improve the declining metrics. Discontinued using the VIP created Capacity Chart. 11/24/25 - Continue to focus on shared rides and increasing capacity as our priority in all ride booking. 11/24/25 - Separate reports for shared ride % and trip ratio now included in monthly reporting. 5/24/26 Over the last 6 months we have experienced rider volume increase and improved shared ride % 51 of 52 Objectives Actions/Strategies Measures/Targets Accountability/Timeline Call Volume Determine expected call volume daily and peak times. Stagger staff starting times to meet the demand. If available, attempt to obtain phone records on volume of incoming calls to #723-4402 and #723-4043 transferred to Ext 161. Date and Time stamps to evaluate data. Complete by 1/1/24 Call volume is very inconsistent day to day. Added 3 cross trained staff to assist when necessary. 11/24/25 - Added more staff time in the 4:00-7:00 pm time window as call volume has increased during this time. 5/24/26 Call volume is being better managed with new phone system. Once the App and Portal are being used we plan to see a decrease in call volume. Manage Vehicle usage and miles to County Plan Keep all vehicles in top maintenance condition and replace when required or necessary Reference to periodic reassignment to best balance vehicle mileage. Projected date(s) that vehicles will reach end typical end of lifecycle Develop quarterly report with vehicle usage and miles. Include overall and quarterly miles driven. Report in January, April, July and October each year. 4th quarter usage: Wal Co. Vehicles: 124,832 VIP Vehicles: 116,533. Future Updates - Refer to County mileage report. Selling of Pre-paid tickets or passes Provide options to specific groups of riders to promote service and ease of use and payment Determine which groups or organizations would benefit and effectively utilize this option to increase demand County is managing sales 1/31/24 - Software will determine if pre-paid ticket/pass option is feasible Determine Vehicle Technology Needs and Usage Each VIP Transportation Vehicle/Driver utilizes a tablet for safety, communication and tracking. Most efficient product/service that meets the teams ongoing need. Evaluate current vendor and costs annually. T-Mobile provided new hardware/tablets with similar coverage at reduced cost. Implementation complete by January 31, 2024 7/1/25 Changed back to US Cellular for improved network connectivity and new hardware. 8/15/25 T-Mobile purchased US Cellular and we now have access for both carriers cell towers. Maintain Vehicle Cleanliness (Added 2/25/25) Determine what the reasonable, minimum level of cleaning that should take place to meet the expectations of the passengers and the leadership team. Create a vehicle checklist. Each vehicle will be washed at least once per week either in a local carwash or at the VIP facility. Each vehicle should be vacuumed out at least a minimum of once per week depending on time of year and amount of use. Daily cleaning is still the expectation of each driver. All vehicles/drivers will participate in a random, rotating inspection system and be checked monthly at a minimum. If a vehicle/driver receives a negative and non- passing inspection report, they will be subjected to a weekly inspection for 3 weeks to eliminate the concern. 7/1/25 vehicle cleaning supplies and tools were made readily available for all drivers to check out. We are seeing cleaner vehicles and improved reports. 5/24/26 We are performing weekend spot checks and providing drivers with verbal warnings if vehicles do not meet minimum standards. 52 of 52