Packet

August 31, 2026 Transportation Coordinating Committee Agenda AUGUST 31, 2026 TCC AGENDA.PDF August 31, 2026 Transportation Coordinating Committee Packet AUGUST 31, 2026 TCC PACKET.PDF 1. Documents: 2. Documents: County Board Transportation Coordinating Committee MEETING NOTICE Monday, August 31, 2026 1:30 PM County Board Room 114 Walworth County Government Center 100 W. Walworth St., Elkhorn, Wisconsin Al Stanek, Chair Andrew Kerwin, Vice-Chair HHS Board Chair Ken Monroe County Board Supervisor Bud Wojcik HHS Representative Lisa Kadlec Citizen Member Shawn Davenport Citizen Member Stacie Sheppard (Posted in compliance with Sec. 19.84 Wis. Stats.) It is possible that a quorum of the county board or any of its other committees could be in attendance at this meeting. Agenda enclosures are available upon request from the County Administrator’s Office or on the County’s web page (www.co.walworth.wi.us). A G E N D A Note: all agenda items are subject to action. 1. Call to order 2. Roll call of committee members 3. Agenda withdrawals, if any 4. Agenda approval 5. Approval of Minutes a) July 6, 2026, Transportation Coordinating Committee Meeting (encl. pp. 1-4) 6. Public Comment Period 7. Unfinished Business a) Status 2027 Preliminary Budget (encl. p. 5) NOTICE: THIS MEETING IS PLANNED TO PROVIDE FOR REMOTE OR OFF -SITE ATTENDANCE BY COMMITTEE MEMBERS. THE PUBLIC CAN WATCH THE MEETING STREAMING LIVE: https://bit.ly/2026AugTCC Individuals wanting to provide a Public Comment can do so remotely by telephone but must contact the County Administrator’s Office at 262-741-4357 on the day of the meeting and at least 15 minutes prior to the start of the meeting to obtain instructions. AGENDA – Walworth County Transportation Coordinating Committee Monday, August 31, 2026, at 1:30 PM Page 2 of 2 8. New Business a) Memo – Limited Fare-Free Rides at Outreach Events - Updated (encl. p. 6) 9. Reports a) Transportation Financial Summary (encl. p. 7) b) Report Summary of the Following Reports (encl. pp. 8-9) 1) Monthly Ridership (encl. pp. 10-14) 2) Shared Ride Percent and Trip Ratio (encl. pp. 15-18) 3) Trip Purpose (encl. pp. 19-20) 4) Municipality Transport Report (encl. p. 21) 5) Turndown/Denial Report (encl. pp. 22-26) 6) No-Show Report (encl. p. 27) c) Program Manager – Mobility Report 1) Status of Vehicle Purchases using CY2025 5311 Capital Award Grants 2) Walworth County Connect Article in Health and Human Services Employee Newsletter (encl. pp. 28-29) 3) Walworth County Salutes America 250 celebration - Walworth County Fairgrounds – September 3rd 4) WI Public Transportation Association (WIPTA) conference - September 22nd and 23rd in Green Bay 5) Walworth County Aging and Abilities Resource Fair – September 24th (encl. p. 30) 6) Status Rural Autonomous Vehicle (RAV) Project 7) 2026 Southeast Wisconsin Transportation Symposium – Hosted by UW-MKE on October 16th (encl. pp. 31) 8) 2026 Work Plan (encl. pp. 32-34) d) VIP Services Report 1) Staffing & Recruitment of Drivers 2) Report on tracking of new riders in June and July 3) Update on Shared-Ride Taxi Operations Plan, notably new Software Program (encl. pp. 35-38) 10. Future Agenda Items 11. Reports/announcements by Chairperson 12. Set/confirm next meeting date and time – Monday, October 5, 2026, at 1:30 p.m. 13. Adjournment Submitted by: Gene Bobier, Program Manager – Mobility Posted: August 26, 2026 Walworth County Board of Supervisors Transportation Coordinating Committee Meeting Minutes Monday, July 6, 2026 Walworth County Government Center, County Board Room 114 100 West Walworth St., Elkhorn, Wisconsin Vi ce-Chair Andrew Kerwin called the meeting to order at 1:30 p.m. R oll call was conducted and the following members were present: Vice-Chair Andrew Kerwin; Health and Human Services (HHS) Board Chair Ken Monroe; HHS Representative Lisa Kadlec; Supervisor Bud Wojcik; and Citizen Members Shawn Davenport, Stacie Sheppard, and Al Stanek. A quorum was declared. O thers in Attendance County Staff: Walworth County Administrator Mark W. Luberda; Program Manager-Mobility Gene Bobier; Senior Accountant Raul Rivera; and, Aging and Disability Resource Manager Randy Kohl. Others in Attendance: VIP Services Chief Executive Officer Craig Poshepny O n motion by Kadlec, second by Stanek, the agenda was approved with no withdrawals. Spe cial Order of Business 5a. Election of Committee Chair Luberda announced that nominations for the Transportation Coordinating Committee Chairperson were open. On motion by Monroe, second by Wojcik, Al Stanek was nominated as Transportation Coordinating Committee Chair. Luberda asked if there were any other nominations. Hearing none, on motion by Sheppard, second by Monroe, nominations were closed, and Al Stanek was nominated as Transportation Coordinating Committee Chair by unanimous consent. 5 b. Election of Committee Vice-Chair Luberda announced that nominations for the Transportation Coordinating Committee Vice-Chairperson were open. On motion by Monroe, second by Kadlec, Andrew Kerwin was nominated as Transportation Coordinating Committee Vice-Chair. Luberda asked if there were any other nominations. Hearing none, on motion by Wojcik, second by Stanek, nominations were closed, and Andrew Kerwin was nominated as Transportation Coordinating Committee Vice-Chair by unanimous consent. C hair Stanek presided over the remainder of the meeting. O n motion by Vice-Chair Kerwin, second by Monroe, the June 1, 2026, Transportation Coordinating Committee meeting minutes were approved. Publ ic Comment – There were none. U nfinished Business 8a. 2027 Budget Ideas or Considerations County Administrator Mark W. Luberda stated this item is to allow input from committee members on things they might want Luberda to consider when developing the 2027 budget. Luberda and the committee discussed in the length the projection charts that were distributed. The chart trendlines would help determine how much funding would need to be requested in the 2027 budget in order to sustain the increasing trip ratio and service hours. The committee leaned toward the idea of building in some protection against the state’s access to needing more hours. This would be accomplished by appropriating additional funds from reserves, in case the numbers go higher, the County can still argue (should “argue” be “request”?) for the state to release their half of funding. N ew Business 9a. Shared-Ride Taxi Rider Fare Evaluation DRAFT 1 of 38 Walworth County Board of Supervisors July 6, 2026, Transportation Coordinating Committee Meeting Minutes Page 2 of 4 Luberda referred to pages 5 -7 of the packet. Luberda pointed out in the third column the fare box is a percent of the expenditures. From a geographical standpoint of similarity, Ozaukee and Washington Counties were used to compare against Walworth County. The two counties are pulling in 17 to 18%. The next page lists some other county programs that fit in the same tier category as Walworth County. The total tier C was at 17.3% with Walworth County at 6.1% which suggested to Luberda that a fare increase, once all users know the service is available, is consistent with statewide expectations for the program policy. He is anticipating a fare increase in the budget. The committee discussed how fares compared to other counties. Chair Stanek requested that for the next meeting, Ozaukee, Washington, Walworth, Door, and Oneida counties be a part of the analysis. Sheppard questioned if both Ozaukee and Washington counties have the same medium incomes. Luberda responded that those counties have larger populations and higher use per capita than Walworth County. The committee discussed how fare changes might impact ridership and the timing of the changes relative to the new contract starting. Bobier reminded the committee that the $53.56 that the County pays VIP Services for every service hour will be going up another 3.5-5% based off the CPI-U for January 1, 2027. The committee agreed on the need to figure out the trend impacts of the marketing efforts for about a year before reacting to a fare increase. 9b. Status of Vehicle Purchases using CY2025 5311 Capital Award Grants Bobier stated that on June 9 th WisDOT sent a notification that they decided not to renew the final year of the contract for rear-load minivans due to ongoing mechanical issues with control arms. The 2025 capital award grant agreements cover 80% of the base vehicle cost and have a period of performance through December 31, 2026. The County inquired if the period of performance could be extended to late 2027 so two rear-load minivans could possibly be bought when the new Human Service Vehicle (HSV) cooperative contract takes effect on August 1, 2027. WisDOT indicated they were not going to extend the period of performance. Therefore, the plan is to purchase two rear-loading Ford Transits with an upgraded lift that is 37” wide with a capacity of 1,000 pounds. The state will amend the current grant agreements for the current amount of $82,861. The additional total cost to the County for the two Ford Transits is $6,726, which would come out of operating funds under transportation services. On motion by Davenport, second by Kadlec, to support the plan presented to the Public Works Committee on July 20th. Motion carried. Reports 10a. Transportation Financial Summary Senior Accountant Raul Rivera reported the All Transportation Summary (page 8). He noted the combined budget utilization goal is 41.7%. Overall combined for both programs is at 33.9%. Budget utilization for Shared-Ride Taxi is at 34.4%. The budget utilization for Specialized is at 30.5%. Rivera pointed out there was a reimbursement of $1,060 for Bobier’s WAMM Conference. The quarter one funding for the 85.20 program was received in the amount of $65,456. Luberda was excused at 3:08 p.m. 10b. Report Summary of the Following Reports Bobier discussed highlights from the summary provided on pages 9-10 of the packet as mentioned below. New Rider Report will be presented at the August or October meeting depending on what info he can get out of RouteGenie. 1) Monthly Ridership Bobier provided a brief summary of the graphs found on pages 11-15 of the packet. May 2026 set a record high at 4,441, which exceeded the previous high in May 2024 by 295 rides or 7.1%. January through May 2026 had 22,860 rides compared to 17,224 rides for January to May 2025, an increase of 5,636 rides or 32.7% 2) Shared Ride Percent and Trip Ratio 2 of 38 Walworth County Board of Supervisors July 6, 2026, Transportation Coordinating Committee Meeting Minutes Page 3 of 4 Bobier referred to pages 16-19 of the packet; stating, the Shared Ride breakdown was 24.9% in May 2026. January through May 2026 averaged 25.7%. September 2025 through May 2026 averaged 26.2%. There has been continuation of 2026 monthly billing evaluation. For May 2026, a trip time adjustment was made for 12.85 hours or $1,807.65. A total of 102.59 hours or $12,856.03 has been adjusted year-to-date for 2026. 3) T rip Purpose Included on pages 20-21 of the packet. 4) Municipality Transport Report Included on page 22 of the packet. 5) Turndown/Denial Report Included on pages 23-27 of the packet. 6) No-Sho w Report Bobier referred to the report on page 28 of the packet. For January through May 2025, there were a total of 653 no-shows. For January through May 2026, there were a total of 828 no-shows with 5,636 more rides. Shared-Ride Taxi for May 2026 had 223 no-shows, which was much higher than normal. This high num ber may in part be attributed to the transition to the new transit software system. 10c . Program Manager – Mobility Report 1) Report on 2nd quarter 2026 Contractor Quarterly Compliance Review at VIP Services Bobier referred to the report on pages 29-36 of the packet, stating cleanliness has been maintained. 2) Walworth County Aging and Abilities Resource Fair Bobier referred to the flyer on page 37 of the packet. He announced he put extra copies on the ledge of the partition. He also gave smaller versions to VIP Services Chief Executive Officer Craig Poshepny to give t o dr ivers to hand out to riders. 3) St atus Rural Autonomous Vehicle (RA V) Project Bobier stated there was nothing new to report. The route is still being looked at and reevaluating it with consideration to traffic conditions, pedestrian activity, roadway characteristics, and planned construction dur ing the route. The next meeting is tomorrow at 11 a.m. 4) 2026 Work Plan The 2026 Work Plan was included on pages 38-39 of the packet. Bobier stated there were updates to items 6b, 7, and 8. 10d. VIP Services Report 1) Staffing & Recruitment of Drivers VIP Services has 56 total drivers. The goal is still 60. 2) R eport on tracking of new riders in May There were 39 new riders in May and 35 in June. 3) U pdate on Shared-Ride Taxi Operations Plan, notably new Software Program An operations plan was included on pages 40-43 of the packet. Poshepny stated drivers and passengers are starting to understand the new software. VIP had to suspend some same day accommodations in May but is back on track now. VIP Services own 30 vehicles and the County owns 24, but there can never be enough quality vehicles. VIP has three to four vehicles in the shop at all times. The cost to maintain 3 of 38 Walworth County Board of Supervisors July 6, 2026, Transportation Coordinating Committee Meeting Minutes Page 4 of 4 vehicles has gone up. For example, the cost for gas in April was $8,000 more. 11. Fut ure Agenda Items R eports/announcements by Chairperson Confirmation of next meeting date and time: Monday, August 31, 2026, at 1:30 p.m, which takes the place of the September 7th meeting (Labor Day). A djournment O n motion by Monroe and second by Kadlec, Chair Stanek adjourned the meeting at 3:39 p.m. _____________________________________________________________________________________ Submitted by Emily Krabbenhoft, Administrative Assistant. Meeting minutes are not considered final until approved by the Transportation Coordinating Committee at the next regularly scheduled meeting. 4 of 38 0.700.710.720.730.740.750.760.770.780.790.800.810.820.830.840.850.860.870.880.890.900.910.920.930.940.950.960.970.980.991.001.011.021.031.041.051.061.071.081.091.101.111.121.131.141.151.161.171.181.191.201.211.221.231.241.251.261.271.281.291.301.311.321.331.341.351.361.371.381.391.40 1,200 1,300 1,400 1,500 1,600 1,700 1,800 1,900 2,000 2,100 2,200 2,300 2,400 2,500 2,600 2,700 2,800 2,900 3,000 3,100 3,200 3,300 3,400 3,500 3,600 3,700 3,800 3,900 4,000 4,100 4,200 4,300 4,400 4,500 4,600 4,700 4,800 4,900 5,000 5,100 Jan-22 Feb-22 Mar-22 Apr-22 May-22 Jun-22 Jul-22 Aug-22 Sep-22 Oct-22 Nov-22 Dec-22 Jan-23 Feb-23 Mar-23 Apr-23 May-23 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 Apr-25 May-25 Jun-25 Jul-25 Aug-25 Sep-25 Oct-25 Nov-25 Dec-25 Jan-26 Feb-26 Mar-26 Apr-26 May-26 Jun-26 Jul-26 Aug-26 Sep-26 Oct-26 Nov-26 Dec-26 Jan-27 Feb-27 Mar-27 Apr-27 May-27 Jun-27 Jul-27 Aug-27 Sep-27 Oct-27 Nov-27 Dec-27 TRIPS PER BILLED HOUR aka TRIP RATIO TRIPS or SERVICE HOURS Shared-Ride Taxi (SRT) Projections - 2022 thru 2027 (As of 8/25/26) Billed Service Hours - Actual 2027 Svc Hrs - At Current Contract Maximum 2027 Svc Hrs - Proposed Budget - 2% over Current Contract Maximum 1 - Trips - Actual - Jan '22 - May '26 & Projected for 2027 Trips per Billed Hour (Trip Ratio) - Actual Trips per Billed Hour (Trip Ratio) - Based on using 2% increase Trips per Billed Hour (Trip Ratio) based on Linear Trendline & 2% Increase Linear Trendline (2 - Trips - Jan '25 - Jul '26) 2022 2023 2024 2025 2027 Proposed Budget of 47,494 Service Hours (Avg. 3,958 Hours per month & Avg. Trip Ratio of 1.192 trips per hour). The 47,494 service hours is 2% over the Current Contract Maximum of 46,563 Service Hour (Avg. 3,880 hours per month) 2023 - 36,115 Actual Trips (Avg. 3,010 trips per month) 2024 - 41,729 Actual Trips (Avg. 3,477 trips per month) 2023 - 30,631 Actual Hours (Avg. 2,553 Hours per month & Trip Ratio of 1.18 trips per hour) 2024 - 36,445 Actual Hours (Avg. 3,037 Hours per month & Trip Ratio of 1.14 trips per hour) 2026 2026 - 52,149 Actual/Proj. Trips (Avg. 4,346 trips per month) 2026 - 44,492 Actual/Proj. Hours (Avg. 3,708 Hours per month & Trip Ratio of 1.172 trips per hour) 2027 - 56,615 Potential Trips (Avg. 4,718 trips per month) 2027 2022 - 31,174 Actual Trips (Avg. 2,598 trips per month) 2022 - 26,123 Actual Hours (Avg. 2,177 Hours per month & Trip Ratio of 1.20 trips per hour) 2025 - 44,377 Actual Trips (Avg. 3,698 trips per month) 2025 - 39,732 Actual Hours (Avg. 3,311 Hours per month & Trip Ratio of 1.11 trips per hour) 5 of 38 County Administration | 100 W. Walworth St. | PO Box 1001 | Elkhorn, WI 53121 www.co.walworth.wi.us | (262) 741-4357 (o) | (262) 741-4390 (f) Memorandum To: Transportation Coordinating Committee From: Mark W. Luberda, County Administrator Gene Bobier, Mobility Manager Date: August 25, 2026 RE: Limited Fare-Free Rides at Outreach Events - Updated In August 2025, we distributed a memo regarding fare-free rides that discussed the development of a policy on limited use of fare-free rides for raffle prizes at outreach events or possibl y to remedy a rider/customer service issue . We wanted to make you aware that we plan to provide two (2) raffle prizes for the Walworth County Aging Network (WCAN)/ADRC Aging and Abilities Resource Fair on September 24, 2026. The image below shows the estimated average value of one (1) raffle prize. Each prize will include numbered vouchers for four (4) Shared-Ride Taxi (SRT) rides. The vouchers will be very similar to the agency fare vouchers. Vouchers will indicate they are not applicable for use on Specialized Transit. We have confirmed the following with WisDOT and the Finance Department on how to process fare- free ride vouchers as it relates to quarterly reporting: • Trips are counted as fare-free trips instead of paid/revenue fare trips • We do not enter any contra (offsetting) expense for the fare-free trips • Mileage for fare -free trips count as revenue miles because the FTA considers vehicles operated in fare-free service to be in revenue service Unless otherwise instructed , we intend to provide two (2) raffle prizes for the Aging and Abilities Resource Fair on September 24th. The TCC previously approved to provide two (2) raffle prizes for the resource fair on October 2, 2025, however we did not attend the event because the event date for the rebranding launch date changed to October 30, 2025. Please let us know of any questions you may have or of any additional information you may need. 6 of 38 Walworth County Transportation Coordinating Committee August 31st, 2026 Data through 07/31/2026 July Budget Utilization Goal = 58.3% 2026 - All Transportation Summary: Original Revised Over/ Actual to Budget Budget Actuals (Under) Budget Revenues: Tax Levy 1,130,699 1,168,238 1,126,134 (42,104) 96.4% Grant Revenues 1,798,983 1,924,983 350,993 (1,573,990) 18.2% State Shared Taxes 100,000 100,000 - (100,000) 0.0% Rider Revenues 180,512 180,512 130,284 (50,228) 72.2% Total Revenues 3,210,194 3,373,733 1,607,411 (1,766,322) 47.6% Expenditures: All VIP Trans. services 2,814,071 2,814,071 1,526,892 (1,287,179) 54.3% Staff 134,962 135,835 76,038 (59,797) 56.0% Equipment 230,436 387,936 - (387,936) 0.0% Other 30,725 35,891 4,481 (31,410) 12.5% Total Expenditures 3,210,194 3,373,733 1,607,411 (1,766,322) 47.6% 2026 - Walworth County Connect Share Ride Transportation Summary: Revenues: Tax Levy 1,039,058 1,076,597 1,226,259 149,662 113.9% 5311/85.20 Operating Grant Funds 1,312,734 1,312,734 65,456 (1,247,278) 5.0% 85.21 Operating Grant Funds 10,074 10,074 - (10,074) 0.0% State Shared Taxes 100,000 100,000 - (100,000) 0.0% 2025 5311 Capital Grant-Accessible Minivan - 126,000 - (126,000) 0.0% 2026 5311 Capital Grant-Accessible Vehicle 122,900 122,900 - (122,900) 0.0% WCC Share Ride Co-pays 156,812 156,812 112,074 (44,738) 71.5% Total Revenues 2,741,578 2,905,117 1,403,789 (1,501,328) 48.3% Expenditures: VIP SRT Trans. Services 2,492,597 2,492,597 1,361,244 (1,131,353) 54.6% Transit Manager (half) 62,482 62,482 37,582 (24,900) 60.1% 2025 5311 Vehicle-Wheelchair Accessible - 157,500 - (157,500) 0.0% 2026 5311 Vehicle-Wheelchair Accessible 153,624 153,624 - (153,624) 0.0% Consultants 5,000 5,873 873 (5,000) 14.9% IT Equipment/Small Items 200 576 476 (100) 82.6% Membership Dues 75 75 75 - 100.0% Mileage 2,000 1,624 (31) (1,655) -1.9% Advertising & Brochures 25,600 30,766 3,570 (27,196) 11.6% Total Expenditures 2,741,578 2,905,117 1,403,789 (1,501,328) 48.3% 2026 - Walworth County Connect Care Ride Transportation Summary: Revenues: Tax Levy 91,641 91,641 (100,125) (191,766) -109.3% 85.21 Grant funds 275,463 275,463 285,537 10,074 103.7% WDVA Vet Trans Grant 1,000 1,000 - (1,000) 0.0% 85.21 Trust Fund Passenger Wheelchair Vehicle 76,812 76,812 - (76,812) 0.0% Specialized Donations (Co-Pays) 23,700 23,700 18,210 (5,490) 76.8% Total Revenues 468,616 468,616 203,622 (264,994) 43.5% Expenditures: VIP Specialized Trans. Services 321,474 321,474 165,649 (155,825) 51.5% Trans. Consultant 5,000 5,000 - (5,000) 0.0% Transit Manager (half) 62,480 62,480 37,582 (24,898) 60.2% 85.21 Trust Fund Passenger Wheelchair Vehicle 76,812 76,812 (76,812) 0.0% Other Transit Mgr. Costs 2,600 2,600 391 (2,209) 15.1% Publication of Legal Notices 250 250 - (250) 0.0% Total Expenditures 468,616 468,616 203,622 (264,994) 43.5% - - - - 7 of 38 County Administration | 100 W. Walworth St. | PO Box 1001 | Elkhorn, WI 53121 www.co.walworth.wi.us | (262) 741-4357 (o) | (262) 741-4390 (f) Memorandum To: Transportation Coordinating Committee Mark W. Luberda, County Administrator From: Gene Bobier, Mobility Manager Date: August 26, 2026 RE: Report Summary for June and July 2026 1. Monthly Ridership (9b.1) a. Ridership Count i. June 2026 had 4,228 rides compared to 3,370 rides for June 2025, an increase of 858 rides or 25.5%. July 2026 had 4,236 rides compared to 3,679 rides for July 2025, an increase of 557 rides or 15.1%. ii. June 2026 set a record high at 4,228, which exceeded the previous high in June 2024 by 751 rides or 21.6%. July 2026 set a record high at 4,236, which exceeded the previous high in July 2024 by 303 rides or 7.7%. iii. January thru July 2026 had 31,324 rides compared to 24,273 rides for January to July 2025, an increase of 7,051 rides or 29%. iv. The last 11 months have all been above 4,200 rides. b. Weekday Demand i. Shared-Ride Taxi (SRT) for June and July 2026 averaged 159 rides per weekday, which is closer to the norm al level, but was still much higher than June and July 2025, which averaged 131 rides per weekday. ii. Specialized continues to average 7-8 rides per weekday. c. Saturday Demand – June 2026 averaged 82 rides per Saturday; however, July 2026 dropped to 61. July 4th was on a Saturday this year and likely contributed to the lower demand. d. Sunday Demand – June and July 2026 averaged 5 4 rides per Sunday, which is above the average of 50 rides per Sunday for June and July 2025. 2026 thru July is averaging 52 rides per Sunday. 2. Shared Ride Percent and Trip Ratio (9b.2) a. Shared Ride Breakdown – June and July 2026 averaged 21.9% as shared rides. January thru July 2026 averaged 2 4.7%. September 2025 thru July 2026 averaged 2 5.4%. Anticipating shared ride percentage to increase in August and September with school back in session. b. SRT Efficiency Analysis - Trip Ratio and On Board Percent i. Trip Time Adjustment – As previously reported, we are continuing to evaluate 2026 monthly billing. For June and July 2026, trip time adjustments were made for a total of 33.74 hours / $4,873.96. A total of 136.32 hours / $17,729.99 has been adjusted YTD for 2026. 8 of 38 ii. Trip Ratio – 1.11 trips on average in June and July 2026 were completed per billed hour , which is higher than June and July 2025, which averaged 1.05. YTD 2026 is averaging 1.17, compared to January thru July 2025 which averaged 1.06. iii. On Board % – An average of 37.1% in June and July of billed hours had a rider on board, which is higher than June and July 2025 , which averaged 36.5%. YTD 2026 is averaging 40.4%, compared to January thru July 2025 which averaged 35.2%. 3. Trip Purpose (9b.3) a. SRT rides for Employment again continues to show a n overall positive trend since 2024 and YTD accounts for 36.7% of a ll SRT rides. Medical and Recreation/Personal have shown a positive trend since a drop in late 2024 into early 2025. i. Specialized rides for Medical is still averaging 152 rides per month YTD compared to an average of 114 per month for January thru July 2025. 4. Municipality Transport Report (9b.4) a. Lake Geneva now exceeds Elkhorn as the #1 Pick-Up and Destination Municipality. 5. Turndown/Denial Report (9b.5) a. For January thru July 2025, there were a net total of 217 denials (after moves). For January thru July 2026, there were a net total of 83 denials (after moves) with 7,051 more rides. 6. No-Show Report (9b.6) a. For January thru July 2026, overall no-shows were 4%, which is below the benchmark of 5%. b. SRT for May 2026 had 223 no-shows, which was in part attributed to the transition to the new transit software system. There were 199 no-shows in June and 225 in July. No-shows in June and July were not being as closely monitored as they should have been, thus some riders that should have been suspended were not, which then contributed to subsequent no-shows. VIP expects the number of no-shows to decrease in August. c. Employment continues as slightly higher than Medical trips as the highest percentage of no-shows: 9 of 38 "A" "B" "C" "D" "E" "F" Total 171 422 0 0 0 0 593 1.9% 8,041 21,558 0 0 0 0 29,599 94.5% 0 0 420 320 0 0 740 2.4% 0 4 1 7 1 0 13 0.0% 5 39 4 36 6 0 90 0.3% 0 0 4 42 0 0 46 0.1% 0 0 2 91 0 0 93 0.3% 0 0 0 0 0 150 150 0.5% 8,217 22,023 431 496 7 150 31,324 100.0% 26.2% 70.3% 1.4% 1.6% 0.0% 0.5% 100.0% Category descriptions: A = Transportation within own community B = Transportation to another community (within the County) C = To Beloit, Burlington, Fort Atkinson, Harvard, Janesville, Mukwonago D = To Johnson Creek, Kenosha, Madison, Milwaukee, Monroe, Racine, Rockford, Waukesha E = To Oshkosh, Green Bay F = Lakeland Health Care resident transports % of Total HHS Specialized - HHS Specialized - Veterans Specialized - Low Inc. Vet. Specialized - LHCC Total 2026 - Ridership: Count of One-Way Trips, Year to Date - Thru July 2026 Categories % of Total Shared-Ride Taxi - Agency Shared-Ride Taxi - Public Specialized - Public Shared-Ride Taxi - Agency/593 /1.9% Shared-Ride Taxi - Public/29,599 /94.5% Specialized - Public/740 /2.4% HHS/13 /0.0% Specialized - HHS/90 /0.3% Specialized - Veterans/46 /0.1% Specialized - Low Inc. Vet./93 /0.3% Specialized - LHCC/150 /0.5% 10 of 38 2018-2026 - Ridership: Count of One-Way Trips per Month - SRT & Specialized - Thru July 2026 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total 2018 2,632 2,352 2,981 2,723 2,837 2,480 2,585 2,980 2,903 3,523 3,275 3,061 34,267 2019 2,892 3,115 3,458 3,542 3,846 3,400 3,536 3,738 3,787 4,408 4,362 4,004 44,088 2020 4,481 4,398 3,157 1,514 1,710 2,170 2,159 2,207 2,345 2,547 2,162 2,154 31,004 2021 2,422 2,446 2,860 2,657 2,765 2,775 2,744 2,517 2,650 2,671 2,665 2,480 31,652 2022 2,575 2,434 2,772 2,632 2,850 2,580 2,678 2,966 3,098 3,061 2,792 2,590 33,028 2023 2,869 2,689 3,384 2,929 3,145 3,051 2,819 3,374 3,344 3,614 3,632 3,309 38,159 2024 3,670 3,676 3,814 3,850 4,146 3,477 3,933 3,812 3,462 3,900 3,327 2,990 44,057 2025 3,246 3,247 3,491 3,623 3,617 3,370 3,679 3,743 4,458 5,030 4,382 4,263 46,149 2026 4,498 4,410 4,848 4,663 4,441 4,228 4,236 31,324 1,500 1,750 2,000 2,250 2,500 2,750 3,000 3,250 3,500 3,750 4,000 4,250 4,500 4,750 5,000 5,250 2018 2019 2020 2021 2022 2023 2024 2025 2026 1,500 1,750 2,000 2,250 2,500 2,750 3,000 3,250 3,500 3,750 4,000 4,250 4,500 4,750 5,000 5,250 Q1 2018 Q2 2018 Q3 2018 Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020 Q4 2020 Q1 2021 Q2 2021 Q3 2021 Q4 2021 Q1 2022 Q2 2022 Q3 2022 Q4 2022 Q1 2023 Q2 2023 Q3 2023 Q4 2023 Q1 2024 Q2 2024 Q3 2024 Q4 2024 Q1 2025 Q2 2025 Q3 2025 Q4 2025 Q1 2026 Q2 2026 Jul-26 2018 2019 2020 2021 2022 Recovery started Q3 2023 2024 2025 2026 11 of 38 14 16 17 15 13 15 13 13 11 7 13 8 9 8 10 8 8 7 7 6 7 7 9 9 10 9 10 7 6 6 8 8 8 8 6 100 99 104 124 125 139 141 165 160 67 83 86 101 107 100 101 104 107 115 114 121 122 127 142 150 154 147 133 130 134 148 172 181 172 158 0 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150 160 170 180 190 200 210 Q1 2018 Q2 2018 Q3 2018 Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020 Q4 2020 Q1 2021 Q2 2021 Q3 2021 Q4 2021 Q1 2022 Q2 2022 Q3 2022 Q4 2022 Q1 2023 Q2 2023 Q3 2023 Q4 2023 Q1 2024 Q2 2024 Q3 2024 Q4 2024 Q1 2025 Q2 2025 Q3 2025 Q4 2025 Q1 2026 Q2 2026 Jul-26 Average Weekday Transportation Demand Shared-Ride Taxi & Specialized Transit Specialized Shared-Ride * Average Mon-Fri Demand = Total monthly weekday rides/Total number of weekdays in month 2018 2019 2020 2021 2022 Recovery started Q3 2023 2024 2025 2026 12 of 38 44 41 49 47 51 59 71 79 67 46 54 48 56 57 53 44 45 48 52 48 53 56 53 54 59 65 65 75 78 78 73 88 82 78 61 7 2 1 4 4 2 3 5 8 6 6 2 2 1 0 1 1 0 1 0 0 1 0 1 1 0 0 1 0 0 0 0 0 0 0 0 5 10 15 20 25 30 35 40 45 50 55 60 65 70 75 80 85 90 95 100 Q1 2018 Q2 2018 Q3 2018 Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020 Q4 2020 Q1 2021 Q2 2021 Q3 2021 Q4 2021 Q1 2022 Q2 2022 Q3 2022 Q4 2022 Q1 2023 Q2 2023 Q3 2023 Q4 2023 Q1 2024 Q2 2024 Q3 2024 Q4 2024 Q1 2025 Q2 2025 Q3 2025 Q4 2025 Q1 2026 Q2 2026 Jul-26 Saturday Transportation Demand Shared-Ride Taxi & Specialized Transit Shared-Ride - Average Specialized - Average of All 2018 2019 2020 2021 2022 Recovery started Q3 2023 2024 2025 2026 13 of 38 13 31 31 40 42 46 53 52 48 55 51 51 46 52 51 54 53 51 57 0 5 10 15 20 25 30 35 40 45 50 55 60 Jan 2025 Feb 2025 Mar 2025 Apr 2025 May 2025 Jun 2025 Jul 2025 Aug 2025 Sep 2025 Oct 2025 Nov 2025 Dec 2025 Jan 2026 Feb 2026 Mar 2026 Apr 2026 May 2026 Jun 2026 Jul 2026 Sunday Transportation Demand Shared-Ride Taxi Month-to-Month Average (Service on Sundays began January 12, 2025) 2025 2026 14 of 38 Month 2026 All Occupied Minutes 2025 All Occupied Minutes Difference - 2026 to 2025 2026 Shared- Ride Minutes 2025 Shared- Ride Minutes Difference - 2026 to 2025 2026 Percent Shared Rides 2025 Percent Shared Rides Difference - 2026 to 2025 2024 Percent Shared Rides Difference - 2026 to 2024 2023 Percent Shared Rides Difference - 2026 to 2023 2022 Percent Shared Rides Difference - 2026 to 2022 Jan 92,350 60,637 31,713 23,224 13,107 10,117 25.1% 21.6% 3.5% 29.8% (4.6%) 25.7% (0.6%) 33.3% (8.1%) Feb 86,834 59,343 27,491 22,159 12,603 9,556 25.5% 21.2% 4.3% 28.5% (3.0%) 27.7% (2.1%) 30.1% (4.5%) Mar 96,898 64,647 32,251 27,280 14,061 13,219 28.2% 21.8% 6.4% 28.7% (0.6%) 27.8% 0.3% 29.7% (1.5%) Apr 97,943 69,740 28,203 24,278 15,823 8,455 24.8% 22.7% 2.1% 27.5% (2.8%) 27.8% (3.0%) 27.3% (2.5%) May 87,432 69,584 17,848 21,733 16,964 4,769 24.9% 24.4% 0.5% 33.6% (8.8%) 28.4% (3.5%) 30.1% (5.3%) Jun 81,038 62,838 18,200 17,138 10,963 6,175 21.1% 17.4% 3.7% 24.8% (3.6%) 23.8% (2.7%) 25.1% (4.0%) Jul 82,785 79,698 3,086 18,707 15,185 3,522 22.6% 19.1% 3.5% 23.5% (0.9%) 25.7% (3.1%) 20.3% 2.3% Aug Sep Oct Nov Dec Grand Total 625,279 466,487 158,792 154,519 98,706 55,813 24.7% 21.2% 3.6% 26.1% (1.4%) 27.9% (3.2%) 26.0% (1.3%) Sep 2025 to Jul 2026 average of 25.4% Month 2025 All Occupied Minutes 2024 All Occupied Minutes Difference - 2025 to 2024 2025 Shared- Ride Minutes 2024 Shared- Ride Minutes Difference - 2025 to 2024 2025 Percent Shared Rides 2024 Percent Shared Rides Difference - 2025 to 2024 2023 Percent Shared Rides Difference - 2025 to 2023 2022 Percent Shared Rides Difference - 2025 to 2022 Jan 60,637 68,279 (7,642) 13,107 20,319 (7,212) 21.6% 29.8% (8.1%) 25.7% (4.1%) 33.3% (11.7%) Feb 59,343 68,191 (8,848) 12,603 19,448 (6,845) 21.2% 28.5% (7.3%) 27.7% (6.4%) 30.1% (8.8%) Mar 64,647 71,700 (7,053) 14,061 20,612 (6,551) 21.8% 28.7% (7.0%) 27.8% (6.1%) 29.7% (7.9%) Apr 69,740 73,449 (3,709) 15,823 20,227 (4,404) 22.7% 27.5% (4.9%) 27.8% (5.1%) 27.3% (4.6%) May 69,584 80,356 (10,772) 16,964 27,033 (10,069) 24.4% 33.6% (9.3%) 28.4% (4.0%) 30.1% (5.8%) Jun 62,838 67,160 (4,322) 10,963 16,623 (5,660) 17.4% 24.8% (7.3%) 23.8% (6.4%) 25.1% (7.7%) Jul 79,698 73,583 6,115 15,185 17,290 (2,105) 19.1% 23.5% (4.4%) 25.7% (6.6%) 20.3% (1.3%) Aug 77,669 68,903 8,766 12,081 13,371 (1,290) 15.6% 19.4% (3.9%) 25.5% (9.9%) 19.5% (4.0%) Sep 101,159 68,596 32,563 28,910 16,742 12,168 28.6% 24.4% 4.2% 28.9% (0.4%) 27.7% 0.9% Oct 111,375 78,682 32,693 28,588 20,000 8,588 25.7% 25.4% 0.2% 28.8% (3.1%) 25.2% 0.4% Nov 95,586 66,852 28,734 26,265 16,534 9,731 27.5% 24.7% 2.7% 30.8% (3.3%) 22.8% 4.6% Dec 93,236 56,440 36,796 23,829 11,562 12,267 25.6% 20.5% 5.1% 33.0% (7.4%) 20.6% 5.0% Grand Total 945,511 842,191 103,320 218,379 219,761 (1,382) 23.1% 26.1% (3.0%) 27.9% (4.8%) 26.0% (2.9%) Sep to Dec 2025 average of 26.8% Month 2024 All Occupied Minutes 2023 All Occupied Minutes Difference - 2024 to 2023 2024 Shared- Ride Minutes 2023 Shared- Ride Minutes Difference - 2024 to 2023 2024 Percent Shared Rides 2023 Percent Shared Rides Difference - 2024 to 2023 2022 Percent Shared Rides Difference - 2024 to 2022 Jan 68,279 53,950 14,329 20,319 13,872 6,447 29.8% 25.7% 4.0% 33.3% (3.5%) Feb 68,191 51,861 16,330 19,448 14,345 5,103 28.5% 27.7% 0.9% 30.1% (1.5%) Mar 71,700 64,844 6,856 20,612 18,033 2,579 28.7% 27.8% 0.9% 29.7% (0.9%) Apr 73,449 57,833 15,616 20,227 16,079 4,148 27.5% 27.8% (0.3%) 27.3% 0.3% May 80,356 61,906 18,450 27,033 17,584 9,449 33.6% 28.4% 5.2% 30.1% 3.5% Jun 67,160 58,355 8,805 16,623 13,904 2,719 24.8% 23.8% 0.9% 25.1% (0.4%) Jul 73,583 54,708 18,875 17,290 14,039 3,251 23.5% 25.7% (2.2%) 20.3% 3.2% Aug 68,903 62,401 6,502 13,371 15,901 (2,530) 19.4% 25.5% (6.1%) 19.5% (0.1%) Sep 68,596 62,271 6,325 16,742 18,027 (1,285) 24.4% 28.9% (4.5%) 27.7% (3.3%) Oct 78,682 68,568 10,114 20,000 19,752 248 25.4% 28.8% (3.4%) 25.2% 0.2% Nov 66,852 66,934 (82) 16,534 20,626 (4,092) 24.7% 30.8% (6.1%) 22.8% 1.9% Dec 56,440 62,046 (5,606) 11,562 20,462 (8,900) 20.5% 33.0% (12.5%) 20.6% (0.1%) Grand Total 842,191 725,677 116,514 219,761 202,624 17,137 26.1% 27.9% (1.8%) 26.0% 0.1% Month 2023 All Occupied Minutes 2022 All Occupied Minutes Difference - 2023 to 2022 2023 Shared- Ride Minutes 2022 Shared- Ride Minutes Difference - 2023 to 2022 2023 Percent Shared Rides 2022 Percent Shared Rides Difference - 2023 to 2022 Jan 53,950 51,317 2,633 13,872 17,073 (3,201) 25.7% 33.3% (7.6%) Feb 51,861 46,928 4,933 14,345 14,106 239 27.7% 30.1% (2.4%) Mar 64,844 54,783 10,061 18,033 16,254 1,779 27.8% 29.7% (1.9%) Apr 57,833 51,816 6,017 16,079 14,120 1,959 27.8% 27.3% 0.6% May 61,906 59,538 2,368 17,584 17,949 (365) 28.4% 30.1% (1.7%) Jun 58,355 52,388 5,967 13,904 13,161 743 23.8% 25.1% (1.3%) Jul 54,708 52,123 2,585 14,039 10,605 3,434 25.7% 20.3% 5.3% Aug 62,401 57,596 4,805 15,901 11,257 4,644 25.5% 19.5% 5.9% Sep 62,271 64,728 (2,457) 18,027 17,927 100 28.9% 27.7% 1.3% Oct 68,568 61,100 7,468 19,752 15,423 4,329 28.8% 25.2% 3.6% Nov 66,934 53,481 13,453 20,626 12,217 8,409 30.8% 22.8% 8.0% Dec 62,046 48,915 13,131 20,462 10,058 10,404 33.0% 20.6% 12.4% Grand Total 725,677 654,713 70,964 202,624 170,150 32,474 27.9% 26.0% 1.9% Shared-Ride Taxi - Shared Ride Breakdown 15 of 38 2018 Trips Billed Trip Time - SRT Hours Trip Time - Total Hours SRT % of Trip Time Total Driver Hours Billed Time Rate per Hour Gross Billing SRT Copays Net Billing Trips per Billed Hour (Trips Billed divided by Billed Time) On Board % (Trip Time - SRT Hours divided by Billed Time) Jan 2,317 4,801.50 1,955.75 $29.08 $56,873.21 $6,515.50 $50,357.71 1.18 Feb 2,069 4,063.50 1,850.50 $29.08 $53,812.54 $6,185.00 $47,627.54 1.12 Mar 2,651 804.68 1,641.56 49.02% 4,454.25 2,183.50 $29.08 $63,496.18 $7,405.50 $56,090.68 1.21 36.9% Apr 2,385 733.08 1,569.17 46.72% 4,143.50 1,935.75 $29.08 $56,291.61 $7,057.50 $49,234.11 1.23 37.9% May 2,453 778.50 1,677.32 46.41% 4,187.00 1,943.25 $31.76 $61,717.62 $7,403.00 $54,314.62 1.26 40.1% June 2,140 707.88 1,521.85 46.51% 4,175.50 1,942.00 $31.76 $61,677.92 $6,307.50 $55,370.42 1.10 36.5% Jul 2,226 748.31 1,511.25 49.52% 4,012.00 1,986.75 $31.76 $63,099.18 $6,310.50 $56,788.68 1.12 37.7% Aug 2,565 805.13 1,550.72 51.92% 4,338.50 2,252.50 $31.76 $71,539.40 $7,211.50 $64,327.90 1.14 35.7% Sep 2,548 840.63 1,541.47 54.53% 4,026.75 2,195.75 $31.76 $69,737.02 $7,675.50 $62,061.52 1.16 38.3% Oct 3,157 1,014.33 1,879.00 53.98% 4,722.00 2,549.00 $31.76 $80,956.24 $9,846.00 $71,110.24 1.24 39.8% Nov 2,927 936.82 1,729.18 54.18% 4,484.25 2,429.50 $31.76 $77,160.92 $9,336.00 $67,824.92 1.20 38.6% Dec 2,784 856.95 1,561.68 54.87% 3,998.75 2,194.00 $31.76 $69,681.44 $8,839.50 $60,841.94 1.27 39.1% Totals 30,222 8,226 16,183 50.83% 51,408 25,418 $786,043 $90,093 $695,950 Average YTD 2,519 823 1,618 50.83% 4,284 2,118 $65,504 $7,508 $57,996 1.19 32.4% Jan-Jun 14,015 3,024 6,410 47.18% 25,825 11,811 $353,869 $40,874 $312,995 1.19 25.6% Jul-Dec 16,207 5,202 9,773 53.23% 25,582 13,608 $432,174 $49,219 $382,955 1.19 38.2% 2019 Trips Billed Trip Time - SRT Hours Trip Time - Total Hours SRT % of Trip Time Total Driver Hours Billed Time Rate per Hour Gross Billing SRT Copays Net Billing Trips per Billed Hour (Trips Billed divided by Billed Time) On Board % (Trip Time - SRT Hours divided by Billed Time) Jan 2,635 827.18 1,527.93 54.14% 4,232.00 2,291.25 $31.76 $72,770.10 $8,327.00 $64,443.10 1.15 36.1% Feb 2,832 933.90 1,696.97 55.03% 4,107.00 2,260.00 $31.76 $71,777.60 $9,199.00 $62,578.60 1.25 41.3% Mar 3,148 999.22 1,804.95 55.36% 4,682.50 2,592.25 $31.76 $82,329.86 $9,681.00 $72,648.86 1.21 38.5% Apr 3,273 1,017.93 1,835.78 55.45% 5,131.50 2,845.50 $31.76 $90,373.08 $10,469.00 $79,904.08 1.15 35.8% May 3,522 1,123.42 2,149.25 52.27% 5,619.00 2,937.00 $31.76 $93,279.12 $11,856.00 $81,423.12 1.20 38.3% June 3,032 930.52 1,895.88 49.08% 4,850.25 2,380.50 $31.76 $75,604.68 $8,925.50 $66,679.18 1.27 39.1% Jul 3,250 1,030.53 1,853.67 55.59% 4,990.25 2,774.00 $31.76 $88,102.24 $9,345.50 $78,756.74 1.17 37.1% Aug 3,425 1,073.27 2,003.87 53.56% 4,909.50 2,629.50 $31.76 $83,512.92 $9,707.00 $73,805.92 1.30 40.8% Sep 3,547 1,162.18 2,039.67 56.98% 4,660.75 2,655.75 $31.76 $84,346.62 $10,512.50 $73,834.12 1.34 43.8% Oct 4,107 1,277.43 2,160.57 59.12% 5,635.50 3,331.75 $31.76 $105,816.38 $12,483.50 $93,332.88 1.23 38.3% Nov 4,101 1,266.65 2,023.73 62.59% 5,034.25 3,151.00 $31.76 $100,075.76 $12,196.50 $87,879.26 1.30 40.2% Dec 3,705 1,134.10 1,828.83 62.01% 4,863.25 3,015.75 $31.76 $95,780.22 $10,988.50 $84,791.72 1.23 37.6% Totals 40,577 12,776 22,821 55.98% 58,716 32,864 $1,043,769 $123,691 $920,078 Average YTD 3,381 1,065 1,902 55.98% 4,893 2,739 $86,981 $10,308 $76,673 1.23 38.9% Jan-Jun 18,442 5,832 10,911 53.45% 28,622 15,307 $486,134 $58,458 $427,677 1.20 38.1% Jul-Dec 22,135 6,944 11,910 58.30% 30,094 17,558 $557,634 $65,234 $492,401 1.26 39.6% 2020 Trips Billed Trip Time - SRT Hours Trip Time - Total Hours SRT % of Trip Time Total Driver Hours Billed Time Rate per Hour Gross Billing SRT Copays Net Billing Trips per Billed Hour (Trips Billed divided by Billed Time) On Board % (Trip Time - SRT Hours divided by Billed Time) Jan 4,219 1,354.00 2,083.02 65.00% 5,108.00 3,320.25 $31.76 $105,451.14 $12,761.50 $92,689.64 1.27 40.8% Feb 4,110 1,226.62 1,811.95 67.70% 4,807.00 3,254.25 $31.76 $103,354.98 $12,408.50 $90,946.48 1.26 37.7% Mar 2,945 889.35 1,359.77 65.40% 3,719.50 2,432.50 $31.76 $77,256.20 $8,608.50 $68,647.70 1.21 36.6% Apr 1,389 402.63 653.98 61.57% 2,018.50 1,242.75 $31.76 $39,469.74 $4,254.00 $35,215.74 1.12 32.4% May 1,578 487.10 751.13 64.85% 2,063.25 1,338.00 $32.55 $43,551.90 $4,786.00 $38,765.90 1.18 36.4% June 1,971 630.82 1,001.88 62.96% 2,740.75 1,725.50 $32.55 $56,165.03 $5,702.00 $50,463.03 1.14 36.6% Jul 1,973 628.90 1,071.22 58.71% 2,864.25 1,681.50 $32.55 $54,732.83 $5,706.00 $49,026.83 1.17 37.4% Aug 2,021 647.73 1,018.20 63.62% 2,892.75 1,840.25 $32.55 $59,900.14 $5,854.00 $54,046.14 1.10 35.2% Sep 2,169 716.78 1,182.50 60.62% 2,972.50 1,802.00 $32.55 $58,655.10 $6,482.50 $52,172.60 1.20 39.8% Oct 2,337 765.33 1,204.28 63.55% 3,234.50 2,055.50 $32.55 $66,906.53 $7,205.00 $59,701.53 1.14 37.2% Nov 1,987 634.55 1,011.03 62.76% 2,941.00 1,845.75 $32.55 $60,079.16 $6,110.50 $53,968.66 1.08 34.4% Dec 2,028 669.43 1,026.67 65.20% 2,998.25 1,954.75 $32.55 $63,627.11 $5,924.50 $57,702.61 1.04 34.2% Totals 28,727 9,053 14,176 63.86% 38,360 24,493 $789,150 $85,803 $703,347 Average YTD 2,394 754 1,181 63.86% 3,197 2,041 $65,762 $7,150 $58,612 1.17 37.0% Jan-Jun 16,212 4,991 7,662 65.14% 20,457 13,313 $425,249 $48,521 $376,728 1.22 37.5% Jul-Dec 12,515 4,063 6,514 62.37% 17,903 11,180 $363,901 $37,283 $326,618 1.12 36.3% Shared-Ride Taxi Efficiency Analysis - Trips Per Billed Service Hour (aka Trips Ratio) and On Board Percent Calculated as Mileage - Not Hours Trip Time - SRT Hours not available 16 of 38 2021 Trips Billed Trip Time - SRT Hours Trip Time - Total Hours SRT % of Trip Time Total Driver Hours Billed Time Rate per Hour Gross Billing SRT Copays Net Billing Trips per Billed Hour (Trips Billed divided by Billed Time) On Board % (Trip Time - SRT Hours divided by Billed Time) Jan 2,263 758.18 1,117.00 67.88% 3,621.50 2,458.25 $32.55 $80,016.04 $6,872.50 $73,143.54 0.92 30.8% Feb 2,253 786.87 1,160.50 67.80% 2,994.00 2,030.00 $32.55 $66,076.50 $7,074.50 $59,002.00 1.11 38.8% Mar 2,657 890.65 1,351.95 65.88% 3,647.00 2,402.75 $32.55 $78,209.51 $8,036.00 $70,173.51 1.11 37.1% Apr 2,479 842.35 1,303.62 64.62% 3,390.75 2,191.00 $32.55 $71,317.05 $7,588.50 $63,728.55 1.13 38.4% May 2,591 873.58 1,310.50 66.66% 3,306.00 2,203.75 $35.75 $78,784.06 $7,746.00 $71,038.06 1.18 39.6% June 2,582 847.17 1,363.67 62.12% 3,370.50 2,093.75 $35.75 $74,851.56 $7,391.50 $67,460.06 1.23 40.5% Jul 2,523 833.88 1,330.05 62.70% 3,360.50 2,107.00 $35.75 $75,325.25 $7,018.50 $68,306.75 1.20 39.6% Aug 2,312 765.83 1,292.17 59.27% 3,358.00 1,990.25 $35.75 $71,151.44 $6,444.50 $64,706.94 1.16 38.5% Sep 2,417 886.80 1,356.72 65.36% 3,234.00 2,113.75 $35.75 $75,566.56 $6,691.50 $68,875.06 1.14 42.0% Oct 2,486 906.85 1,364.53 66.46% 3,244.50 2,156.25 $35.75 $77,085.94 $6,881.50 $70,204.44 1.15 42.1% Nov 2,487 885.20 1,355.12 65.32% 3,081.00 2,012.50 $35.75 $71,946.88 $7,105.50 $64,841.38 1.24 44.0% Dec 2,299 782.20 1,191.75 65.63% 2,948.75 1,935.25 $35.75 $69,185.19 $6,503.00 $62,682.19 1.19 40.4% Totals 29,349 10,060 15,498 64.91% 39,557 25,695 $889,516 $85,354 $804,162 Average YTD 2,446 838 1,291 64.91% 3,296 2,141 $74,126 $7,113 $67,014 1.14 39.2% Jan-Jun 14,825 4,999 7,607 65.71% 20,330 13,380 $449,255 $44,709 $404,546 1.11 37.4% Jul-Dec 14,524 5,061 7,890 64.14% 19,227 12,315 $440,261 $40,645 $399,617 1.18 41.1% 2022 Trips Billed Trip Time - SRT Hours Trip Time - Total Hours SRT % of Trip Time Total Driver Hours Billed Time Rate per Hour Gross Billing SRT Copays Net Billing Trips per Billed Hour (Trips Billed divided by Billed Time) On Board % (Trip Time - SRT Hours divided by Billed Time) Jan 2,400 854.23 1,243.00 68.72% 2,805.75 1,928.00 $35.75 $68,926.00 $6,878.50 $62,047.50 1.24 44.3% Feb 2,263 780.93 1,207.08 64.70% 2,764.50 1,788.75 $35.75 $63,947.81 $6,471.50 $57,476.31 1.27 43.7% Mar 2,573 911.97 1,418.77 64.28% 2,887.00 1,855.75 $35.75 $66,343.06 $7,152.50 $59,190.56 1.39 49.1% Apr 2,457 862.57 1,334.88 64.62% 3,175.25 2,051.75 $35.75 $73,350.06 $6,853.50 $66,496.56 1.20 42.0% May 2,689 991.12 1,524.15 65.03% 3,359.50 2,184.75 $38.43 $83,959.94 $7,387.50 $76,572.44 1.23 45.4% June 2,437 872.27 1,338.10 65.19% 3,258.75 2,124.50 $38.43 $81,644.54 $6,889.50 $74,755.04 1.15 41.1% Jul 2,542 867.43 1,293.12 67.08% 3,525.50 2,365.00 $38.43 $90,886.95 $6,902.00 $83,984.95 1.07 36.7% Aug 2,790 958.87 1,435.65 66.79% 3,611.25 2,412.00 $38.43 $92,693.16 $7,692.50 $85,000.66 1.16 39.8% Sep 2,955 1,077.27 1,538.53 70.02% 3,567.50 2,498.00 $38.43 $95,998.14 $8,350.00 $87,648.14 1.18 43.1% Oct 2,928 1,016.55 1,459.69 69.64% 3,397.50 2,366.00 $38.43 $90,925.38 $8,243.50 $82,681.88 1.24 43.0% Nov 2,667 889.70 1,328.68 66.96% 3,456.00 2,314.25 $38.43 $88,936.63 $7,405.00 $81,531.63 1.15 38.4% Dec 2,473 813.75 1,239.52 65.65% 3,402.50 2,233.75 $38.43 $85,843.01 $7,129.50 $78,713.51 1.11 36.4% Totals 31,174 10,897 16,361 66.60% 39,211 26,123 $983,455 $87,356 $896,099 Average YTD 2,598 908 1,363 66.60% 3,268 2,177 $81,955 $7,280 $74,675 1.19 41.7% Jan-Jun 14,819 5,273 8,066 65.37% 18,251 11,934 $438,171 $41,633 $396,538 1.24 44.2% Jul-Dec 16,355 5,624 8,295 67.79% 20,960 14,189 $545,283 $45,723 $499,561 1.15 39.6% 2023 Trips Billed Trip Time - SRT Hours Trip Time - Total Hours SRT % of Trip Time Total Driver Hours Billed Time Rate per Hour Gross Billing SRT Copays Net Billing Trips per Billed Hour (Trips Billed divided by Billed Time) On Board % (Trip Time - SRT Hours divided by Billed Time) Jan 2,718 897.40 1,404.33 63.90% 3,534.50 2,258.50 $38.43 $86,794.16 $7,821.00 $78,973.16 1.20 39.7% Feb 2,564 862.88 1,293.30 66.72% 3,291.25 2,196.00 $38.43 $84,392.28 $7,511.00 $76,881.28 1.17 39.3% Mar 3,220 1,078.88 1,570.98 68.68% 3,832.00 2,631.75 $38.43 $101,138.15 $9,387.50 $91,750.65 1.22 41.0% Apr 2,795 962.27 1,375.80 69.94% 3,428.25 2,397.75 $38.43 $92,145.53 $8,193.50 $83,952.03 1.17 40.1% May 2,983 1,030.52 1,490.10 69.16% 3,529.75 2,441.25 $50.78 $123,966.68 $8,726.50 $115,240.18 1.22 42.2% June 2,890 970.97 1,369.68 70.89% 3,558.00 2,522.25 $50.78 $128,079.86 $8,359.00 $119,720.86 1.15 38.5% Jul 2,673 910.07 1,256.48 72.43% 3,314.75 2,400.75 $50.78 $121,910.09 $7,624.00 $114,286.09 1.11 37.9% Aug 3,154 1,037.73 1,519.08 68.31% 3,963.25 2,707.25 $50.78 $137,474.16 $9,104.50 $128,369.66 1.17 38.3% Sep 3,142 1,035.63 1,492.13 69.41% 3,485.75 2,419.50 $50.78 $122,862.21 $8,883.50 $113,978.71 1.30 42.8% Oct 3,427 1,140.40 1,554.42 73.36% 4,086.75 2,998.00 $50.78 $152,238.44 $9,970.50 $142,267.94 1.14 38.0% Nov 3,420 1,113.22 1,477.65 75.34% 3,884.25 2,926.50 $50.78 $148,607.67 $10,055.00 $138,552.67 1.17 38.0% Dec 3,129 1,031.57 1,369.08 75.35% 3,625.25 2,731.75 $50.78 $138,718.27 $9,666.50 $129,051.77 1.15 37.8% Totals 36,115 12,072 17,173 70.29% 43,534 30,631 $1,438,327 $105,303 $1,333,025 Average YTD 3,010 1,006 1,431 70.29% 3,628 2,553 $119,861 $8,775 $111,085 1.18 39.4% Jan-Jun 17,170 5,803 8,504 68.24% 21,174 14,448 $616,517 $49,999 $566,518 1.19 40.2% Jul-Dec 18,945 6,269 8,669 72.31% 22,360 16,184 $821,811 $55,304 $766,507 1.17 38.7% 17 of 38 2024 Trips Billed Trip Time - SRT Hours Trip Time - Total Hours SRT % of Trip Time Total Driver Hours Billed Time Rate per Hour Gross Billing SRT Copays Net Billing Trips per Billed Hour (Trips Billed divided by Billed Time) On Board % (Trip Time - SRT Hours divided by Billed Time) Jan 3,441 1,135.25 1,553.47 73.08% 4,122.00 3,012.25 $50.78 $152,962.06 $12,118.00 $140,844.06 1.14 37.7% Feb 3,449 1,134.62 1,563.15 72.59% 4,069.25 2,953.75 $50.78 $149,991.43 $11,898.00 $138,093.43 1.17 38.4% Mar 3,632 1,192.70 1,591.97 74.92% 4,279.25 3,206.00 $50.78 $162,800.68 $12,414.00 $150,386.68 1.13 37.2% Apr 3,673 1,221.83 1,647.92 74.14% 4,223.00 3,131.00 $50.78 $158,992.18 $12,294.00 $146,698.18 1.17 39.0% May 3,940 1,336.87 1,829.77 73.06% 4,536.00 3,314.00 $50.78 $168,284.92 $13,801.00 $154,483.92 1.19 40.3% June 3,285 1,117.65 1,576.45 70.90% 4,019.00 2,849.50 $50.78 $144,697.61 $11,472.00 $133,225.61 1.15 39.2% Jul 3,686 1,224.23 1,746.23 70.11% 4,526.75 3,173.75 $50.78 $161,163.03 $12,486.00 $148,677.03 1.16 38.6% Aug 3,585 1,146.47 1,652.52 69.38% 4,553.00 3,158.75 $50.78 $160,401.33 $12,144.00 $148,257.33 1.13 36.3% Sep 3,289 1,141.43 1,610.87 70.86% 3,957.50 2,804.25 $50.78 $142,399.82 $11,063.00 $131,336.82 1.17 40.7% Oct 3,716 1,309.37 1,786.77 73.28% 4,620.00 3,385.50 $50.78 $171,915.69 $12,558.00 $159,357.69 1.10 38.7% Nov 3,195 1,111.85 1,484.72 74.89% 3,779.25 2,830.25 $50.78 $143,720.10 $10,840.00 $132,880.10 1.13 39.3% Dec 2,838 938.56 1,310.25 71.63% 3,665.25 2,625.50 $50.78 $133,322.89 $9,472.00 $123,850.89 1.08 35.7% Totals 41,729 14,011 19,354 72.39% 50,350 36,445 $1,850,652 $142,560 $1,708,092 Average YTD 3,477 1,168 1,613 72.39% 4,196 3,037 $154,221 $11,880 $142,341 1.15 38.4% Jan-Jun 21,420 7,139 9,763 73.12% 25,249 18,467 $937,729 $73,997 $863,732 1.16 38.7% Jul-Dec 20,309 6,872 9,591 71.65% 25,102 17,978 $912,923 $68,563 $844,360 1.13 38.2% 2025 Trips Billed Trip Time - SRT Hours Trip Time - Total Hours SRT % of Trip Time Total Driver Hours Billed Time Rate per Hour Gross Billing SRT Copays Net Billing Trips per Billed Hour (Trips Billed divided by Billed Time) On Board % (Trip Time - SRT Hours divided by Billed Time) Jan 3,070 1,008.22 1,392.23 72.42% 4,083.00 2,957.00 $50.78 $150,156.46 $10,501.00 $139,655.46 1.04 34.1% Feb 3,156 986.20 1,315.02 75.00% 3,831.00 2,874.50 $50.78 $145,967.11 $17,132.00 $128,835.11 1.10 34.3% Mar 3,380 1,075.43 1,406.70 76.45% 4,295.50 3,284.00 $50.78 $166,761.52 $10,772.00 $155,989.52 1.03 32.7% Apr 3,499 1,160.27 1,535.41 75.57% 4,252.00 3,213.25 $50.78 $163,168.84 $11,172.00 $151,996.84 1.09 36.1% May 3,489 1,158.12 1,549.06 74.76% 4,288.50 3,206.00 $52.30 $167,673.80 $12,259.00 $155,414.80 1.09 36.1% June 3,255 1,045.27 1,429.48 73.12% 4,234.25 3,096.00 $52.30 $161,920.80 $11,334.00 $150,586.80 1.05 33.8% Jul 3,524 1,325.87 1,800.52 73.64% 4,581.25 3,373.55 $52.30 $176,436.67 $14,060.00 $162,376.67 1.04 39.3% Aug 3,558 1,292.49 1,776.38 72.76% 4,525.01 3,292.38 $52.30 $172,191.47 $12,927.00 $159,264.47 1.08 39.3% Sep 4,293 1,683.50 2,153.30 78.18% 4,814.25 3,763.90 $52.30 $196,851.97 $14,230.00 $182,621.97 1.14 44.7% Oct 4,827 1,853.79 2,443.22 75.87% 5,234.50 3,971.68 $52.30 $207,718.86 $17,616.00 $190,102.86 1.22 46.7% Nov 4,227 1,591.21 2,026.47 78.52% 4,272.25 3,354.63 $52.30 $175,447.15 $14,153.00 $161,294.15 1.26 47.4% Dec 4,099 1,551.01 2,030.55 76.38% 4,380.00 3,345.50 $52.30 $174,969.65 $13,868.00 $161,101.65 1.23 46.4% Totals 44,377 15,731 20,858 75.42% 52,792 39,732 $2,059,264 $160,024 $1,899,240 Average YTD 3,698 1,311 1,738 75.42% 4,399 3,311 $171,605 $13,335 $158,270 1.12 39.6% Jan-Jun 19,849 6,434 8,628 74.57% 24,984 18,631 $955,649 $73,170 $882,479 1.07 34.5% Jul-Dec 24,528 9,298 12,230 76.02% 27,807 21,102 $1,103,616 $86,854 $1,016,762 1.16 44.1% 2026 Trips Billed Trip Time - SRT Hours Trip Time - Total Hours SRT % of Trip Time Total Driver Hours Billed Time Rate per Hour Gross Billing SRT Copays & Vouchers Net Billing Trips per Billed Hour (Trips Billed divided by Billed Time) On Board % (Trip Time - SRT Hours divided by Billed Time) Jan 4,333 1,536.85 2,016.30 76.22% 4,732.25 3,607.00 $52.30 $188,646.10 $18,754.00 $169,892.10 1.20 42.6% Feb 4,257 1,444.13 1,910.35 75.60% 4,577.75 3,460.50 $52.30 $180,984.15 $14,509.00 $166,475.15 1.23 41.7% Mar 4,669 1,612.15 2,085.62 77.30% 4,795.00 3,706.50 $52.30 $193,849.95 $17,213.00 $176,636.95 1.26 43.5% Apr 4,515 1,630.35 2,110.37 77.25% 4,951.75 3,825.25 $52.30 $200,060.58 $16,378.00 $183,682.58 1.18 42.6% May 4,280 1,453.48 1,869.85 77.73% 4,908.50 3,815.50 $53.56 $204,358.18 $14,779.00 $189,579.18 1.12 38.1% June 4,047 1,347.31 1,725.51 78.08% 4,720.75 3,686.00 $53.56 $197,422.16 $16,492.00 $180,930.16 1.10 36.6% Jul 4,091 1,375.99 1,793.28 76.73% 4,767.25 3,658.00 $53.56 $195,922.48 $13,949.00 $181,973.48 1.12 37.6% Aug Sep Oct Nov Dec Totals 30,192 10,400 13,511 76.97% 33,453 25,759 $1,361,244 $112,074 $1,249,170 Average YTD 4,313 1,486 1,930 76.97% 4,779 3,680 $194,463 $16,011 $178,453 1.17 40.4% Jan-Jun 26,101 9,024 11,718 77.01% 28,686 22,101 $1,165,321 $98,125 $1,067,196 1.18 40.8% Jul-Dec 4,091 1,376 1,793 76.73% 4,767 3,658 $195,922 $13,949 $181,973 1.12 37.6% 18 of 38 AVG Q1 2022 AVG Q2 2022 AVG Q3 2022 AVG Q4 2022 AVG Q1 2023 AVG Q2 2023 AVG Q3 2023 AVG Q4 2023 AVG Q1 2024 AVG Q2 2024 AVG Q3 2024 AVG Q4 2024 AVG Q1 2025 AVG Q2 2025 AVG Q3 2025 AVG Q4 2025 AVG Q1 2026 AVG Q2 2026 Jul 2026 EMP - Employment 946 946 991 913 1,086 1,110 1,041 1,049 1,079 1,065 1,167 1,151 1,178 1,224 1,413 1,559 1,484 1,678 1,604 MED - Medical 669 704 738 706 673 757 766 840 910 1,012 1,013 873 797 897 1,136 1,195 1,169 1,229 1,165 REC - Recreation/Personal 272 387 462 488 473 524 578 566 702 754 661 539 501 613 600 708 741 714 798 EDU - Educational 344 292 386 397 403 293 388 630 608 524 369 419 441 396 374 580 669 378 256 SHP - Shopping 128 149 159 150 154 169 176 176 160 185 192 152 185 206 201 241 242 211 190 LEG - Legal 29 17 13 20 40 34 31 30 24 35 34 27 24 34 34 35 95 38 39 COU - Counseling 21 24 11 13 3 0 9 24 20 54 78 86 70 39 22 55 14 28 39 NUT - Nutritional 1 6 2 3 2 3 0 5 3 3 6 2 6 5 9 11 5 4 0 OTH - Other 1 2 1 1 0 1 0 5 0 0 1 0 1 1 0 0 0 0 0 Grand Total 2,412 2,528 2,762 2,689 2,834 2,889 2,990 3,325 3,507 3,633 3,520 3,250 3,202 3,414 3,790 4,384 4,420 4,281 4,091 50 100 150 200 250 300 350 400 450 500 550 600 650 700 750 800 850 900 950 1,000 1,050 1,100 1,150 1,200 1,250 1,300 1,350 1,400 1,450 1,500 1,550 1,600 1,650 1,700 1,750 Trip Purpose - Top 5 - Year-Over-Year Monthly Breakdown thru July 2026 Shared-Ride Taxi Only 19 of 38 AVG Q1 2022 AVG Q2 2022 AVG Q3 2022 AVG Q4 2022 AVG Q1 2023 AVG Q2 2023 AVG Q3 2023 AVG Q4 2023 AVG Q1 2024 AVG Q2 2024 AVG Q3 2024 AVG Q4 2024 AVG Q1 2025 AVG Q2 2025 AVG Q3 2025 AVG Q4 2025 AVG Q1 2026 AVG Q2 2026 Jul 2026 MED - Medical 145 130 124 116 141 132 171 172 187 168 179 142 109 110 159 145 153 157 139 LEG - Legal 17 18 10 4 3 14 7 5 8 5 7 3 8 7 4 5 3 1 1 COU - Counseling 17 9 15 0 1 0 4 12 15 16 26 7 4 3 3 5 5 3 1 REC - Recreation/Personal 1 2 1 3 0 4 4 2 1 2 2 1 2 1 3 2 4 2 2 EDU - Educational 1 0 0 0 1 2 3 0 0 0 0 0 0 0 0 13 0 0 0 SHP - Shopping 1 1 1 0 1 0 1 1 1 1 1 3 3 2 1 3 1 1 2 EMP - Employment 0 0 0 0 0 1 0 0 0 0 0 0 1 0 0 0 1 0 0 OTH - Other 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 NUT - Nutritional 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Grand Total 182 160 152 125 147 152 189 193 213 192 216 156 126 122 170 174 166 163 145 -5 0 5 10 15 20 25 30 35 40 45 50 55 60 65 70 75 80 85 90 95 100 105 110 115 120 125 130 135 140 145 150 155 160 165 170 175 180 185 190 195 200 Trip Purpose - Top 3 - Year-Over-Year Monthly Breakdown thru July 2026 Specialized Transit Only 20 of 38 1 Elkhorn 184 Lake Geneva 8,952 Lake Geneva 9,043 2 Burlington 124 Elkhorn 8,518 Elkhorn 8,702 3 Janesville 119 Delavan 5,116 Delavan 5,197 4 Milwaukee 96 Walworth 1,788 Walworth 1,805 5 Lake Geneva 91 Genoa City 1,347 Genoa City 1,384 6 Delavan 81 Whitewater 951 Whitewater 1,007 7 Madison 74 East Troy 918 East Troy 963 8 Whitewater 56 Williams Bay 783 Williams Bay 789 9 East Troy 45 Darien 461 Burlington 539 10 Genoa City 37 Burlington 415 Darien 468 1 Elkhorn 167 Lake Geneva 8,965 Lake Geneva 9,046 2 Janesville 127 Elkhorn 8,551 Elkhorn 8,718 3 Burlington 125 Delavan 5,423 Delavan 5,493 4 Milwaukee 107 Walworth 1,713 Walworth 1,729 5 Madison 87 Genoa City 1,271 Genoa City 1,307 6 Lake Geneva 81 East Troy 1,028 East Troy 1,069 7 Delavan 70 Williams Bay 839 Williams Bay 845 8 Whitewater 55 Whitewater 767 Whitewater 822 9 East Troy 41 Burlington 459 Burlington 584 10 Mukwonago 40 Darien 358 Darien 362 1 Burlington To Elkhorn 32 Lake Geneva To Lake Geneva 3,823 Lake Geneva To Lake Geneva 3,827 2 Genoa City To Janesville 31 Elkhorn To Elkhorn 2,850 Elkhorn To Elkhorn 2,851 3 Elkhorn To Burlington 31 Elkhorn To Delavan 1,733 Elkhorn To Delavan 1,733 4 Burlington To Milwaukee 31 Elkhorn To Lake Geneva 1,722 Elkhorn To Lake Geneva 1,725 5 Janesville To Genoa City 30 Lake Geneva To Elkhorn 1,705 Lake Geneva To Elkhorn 1,709 6 Elkhorn To Milwaukee 29 Delavan To Elkhorn 1,600 Delavan To Elkhorn 1,601 7 Milwaukee To Elkhorn 28 Lake Geneva To Delavan 1,245 Lake Geneva To Delavan 1,247 8 Elkhorn To Madison 28 Delavan To Lake Geneva 1,167 Delavan To Lake Geneva 1,169 9 Milwaukee To Burlington 27 Delavan To Delavan 1,029 Delavan To Delavan 1,029 10 Sharon To Janesville 22 Genoa City To Lake Geneva 674 Genoa City To Lake Geneva 674 Specialized Shared-Ride Combined Pick-Up Municipality Municipality Transport Report - TOP 10 YTD thru July 2026 Destination Municipality Pick-Up - Destination Municipality Specialized Shared-Ride Combined Specialized Shared-Ride Combined 21 of 38 Turndown Reason Month Count Turndown Reason Month Count Turndown Reason Month Count No Availability - Future Date Jan 12 No Availability - Future Date Jan 2 No Availability - Future Date Jan 14 Feb 8 Mar 1 Feb 8 Mar 13 Apr 2 Mar 14 Apr 7 May 1 Apr 9 May 13 Jun 1 May 14 Jun 23 Jul 1 Jun 24 Jul 21 No Availability - Future Date Total 8 Jul 22 No Availability - Future Date Total 97 No Availability - Future Date Total 105 Less Than 2 Days Notice Jan 2 No Availability - Same Day May 8 Less Than 2 Days Notice Total 2 No Availability - Same Day May 8 Jun 10 Jun 11 Jul 3 Not eligible for Out of County Feb 1 Jul 3 No Availability - Same Day Total 21 Jun 1 No Availability - Same Day Total 22 Not eligible for Out of County Total 2 Outside Business Hours Jan 1 Outside Business Hours Jan 1 Feb 1 Outside Business Hours Feb 1 Feb 2 May 1 Outside Business Hours Total 1 May 1 Jun 2 Jun 2 Outside Business Hours Total 5 No Availability - Same Day Jun 1 Outside Business Hours Total 6 No Availability - Same Day Total 1 Grand Total 123 Not eligible for Out of County Feb 1 Grand Total 14 Jun 1 Not eligible for Out of County Total 2 Less Than 2 Days Notice Jan 2 Less Than 2 Days Notice Total 2 Grand Total 137 Shared-Ride Taxi Specialized All Turndowns by Reason - YTD thru July 2026 22 of 38 'No Availability - Future Date' Turndowns by Program and Trip Type Medical Recreation/ Personal Work Shopping Educational Legal Total Specialized 1 0 0 0 0 0 1 SRT 9 5 6 1 0 0 21 Total 10 5 6 1 0 0 22 % of Total 45.5% 22.7% 27.3% 4.5% 0.0% 0.0% 100% 0 5 10 15 20 25 30 35 40 45 50 July 2026 Medical Recreation/ Personal Work Shopping Educational Legal Total Specialized 8 0 0 0 0 0 8 SRT 32 36 21 8 0 0 97 Total 40 36 21 8 0 0 105 % of Total 38.1% 34.3% 20.0% 7.6% 0.0% 0.0% 100% 0 5 10 15 20 25 30 35 40 45 50 Year-to-Date thru July 2026 23 of 38 AVG Q1 2022 AVG Q2 2022 AVG Q3 2022 AVG Q4 2022 AVG Q1 2023 AVG Q2 2023 AVG Q3 2023 AVG Q4 2023 AVG Q1 2024 AVG Q2 2024 AVG Q3 2024 AVG Q4 2024 AVG Q1 2025 AVG Q2 2025 AVG Q3 2025 AVG Q4 2025 AVG Q1 2026 AVG Q2 2026 Jul '26 Medical 33 14 22 26 27 31 19 10 11 9 8 15 38 26 4 5 4 6 10 Recreation /Personal 9 6 11 10 13 11 9 5 1 3 1 4 6 7 3 3 4 7 5 Work 7 7 4 5 9 7 4 2 3 2 2 1 4 3 4 2 3 2 6 Educational 4 0 4 1 1 1 1 1 0 2 1 0 1 0 0 0 0 0 0 Shopping 2 1 2 1 3 1 3 3 1 0 0 1 1 1 0 2 1 1 1 Legal 0 0 0 0 1 0 1 0 0 0 0 0 0 0 0 0 0 0 0 Grand Total 56 28 43 43 55 51 37 20 17 16 12 21 49 36 11 13 12 16 22 0 5 10 15 20 25 30 35 40 45 50 55 60 65 70 75 Year-Over-Year Monthly Breakdown 'No Availability - Future Date' Turndowns by Trip Type thru July 2026 24 of 38 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total Avg/Mth Rides 2026 4,498 4,410 4,848 4,663 4,441 4,228 4,236 31,324 4,475 Rides 2025 3,246 3,247 3,491 3,623 3,617 3,370 3,679 3,743 4,458 5,030 4,382 4,263 46,149 3,846 Rides 2024 3,670 3,676 3,814 3,850 4,146 3,477 3,933 3,812 3,462 3,900 3,327 2,990 44,057 3,671 Rides 2023 2,869 2,689 3,384 2,929 3,145 3,051 2,819 3,374 3,344 3,614 3,632 3,309 38,159 3,180 Rides 2022 2,575 2,434 2,772 2,632 2,850 2,580 2,678 2,966 3,098 3,061 2,792 2,590 33,028 2,752 Rides 2021 2,422 2,446 2,860 2,657 2,765 2,775 2,744 2,517 2,650 2,671 2,665 2,480 31,652 2,638 Denials 2026 14 8 14 9 14 24 22 105 15 Denial % 2026 0.3% 0.2% 0.3% 0.2% 0.3% 0.6% 0.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.3% 0.3% Denials 2025 46 53 48 54 47 8 10 10 13 13 14 12 328 27 Denial % 2025 1.4% 1.6% 1.4% 1.5% 1.3% 0.2% 0.3% 0.3% 0.3% 0.3% 0.3% 0.3% 0.7% 0.7% Denials 2024 25 7 19 16 23 10 6 7 22 15 17 32 199 17 Denial % 2024 0.7% 0.2% 0.5% 0.4% 0.6% 0.3% 0.2% 0.2% 0.6% 0.4% 0.5% 1.1% 0.5% 0.5% Denials 2023 65 55 44 44 64 46 41 31 40 20 31 8 489 41 Denial % 2023 2.3% 2.0% 1.3% 1.5% 2.0% 1.5% 1.5% 0.9% 1.2% 0.6% 0.9% 0.2% 1.3% 1.3% Denials 2022 78 43 46 40 33 12 13 25 90 62 46 25 513 43 Denial % 2022 3.0% 1.8% 1.7% 1.5% 1.2% 0.5% 0.5% 0.8% 2.9% 2.0% 1.6% 1.0% 1.6% 1.6% Denials 2021 64 58 32 39 38 48 51 44 61 47 43 52 577 48 Denial % 2021 2.6% 2.4% 1.1% 1.5% 1.4% 1.7% 1.9% 1.7% 2.3% 1.8% 1.6% 2.1% 1.8% 1.8% Move Trip 2026 4 2 1 2 5 4 4 22 3.1 Move Trip 2025 11 10 5 5 15 3 0 1 3 9 6 5 73 6.1 Move Trip 2024 3 0 3 0 0 0 0 0 1 3 3 3 16 1.3 Move Trip 2023 2 2 4 3 2 2 5 4 5 1 1 3 34 2.8 Move Trip 2022 5 0 2 1 1 0 1 0 2 2 4 1 19 1.6 Move Trip 2021 6 9 1 2 4 4 0 5 0 0 1 2 34 2.8 Total 2026 10 6 13 7 9 20 18 0 0 0 0 0 83 6.9 Total 2025 35 43 43 49 32 5 10 9 10 4 8 7 255 21.3 Total 2024 22 7 16 16 23 10 6 7 21 12 14 29 183 15.3 Total 2023 63 53 40 41 62 44 36 27 35 19 30 5 455 37.9 Total 2022 73 43 44 39 32 12 12 25 88 60 42 24 494 41.2 Total 2021 58 49 31 37 34 44 51 39 61 47 42 50 543 45.3 0 5 10 15 20 25 30 35 40 45 50 55 60 65 70 75 80 85 90 95 100 Turndown Move Day/Time Report - Year-Over-Year Breakdown Turndown Reason 'No Availability - Future Date' only 25 of 38 AVG Q1 2022 AVG Q2 2022 AVG Q3 2022 AVG Q4 2022 AVG Q1 2023 AVG Q2 2023 AVG Q3 2023 AVG Q4 2023 AVG Q1 2024 AVG Q2 2024 AVG Q3 2024 AVG Q4 2024 AVG Q1 2025 AVG Q2 2025 AVG Q3 2025 AVG Q4 2025 AVG Q1 2026 AVG Q2 2026 Jul '26 Rides 2,594 2,687 2,914 2,814 2,981 3,042 3,179 3,518 3,720 3,824 3,736 3,406 3,328 3,537 3,960 4,558 4,585 4,444 4,236 Shared-Ride Taxi Denials 47 24 38 41 50 46 30 18 13 12 9 18 40 28 9 12 11 14 21 SRT Move Trip 1 0 1 2 3 2 4 2 2 0 0 3 8 6 1 7 2 3 4 SRT Total 46 24 37 38 48 44 26 16 11 12 9 15 32 22 8 6 9 11 17 SRT Denial % 1.8% 0.9% 1.2% 1.3% 1.7% 1.5% 1.0% 0.5% 0.3% 0.3% 0.2% 0.5% 1.0% 0.6% 0.2% 0.1% 0.2% 0.3% 0.4% Specialized Denials 9 4 4 4 4 6 7 2 4 4 2 4 9 9 2 1 1 1 1 Spec. Move Trip 1 0 0 0 0 0 1 0 0 0 0 0 1 2 0 0 0 0 0 Spec. Total 8 4 4 4 4 5 6 2 4 4 2 4 8 7 2 1 1 1 1 Spec. Denial % 0.3% 0.1% 0.1% 0.1% 0.1% 0.2% 0.2% 0.1% 0.1% 0.1% 0.1% 0.1% 0.3% 0.2% 0.0% 0.0% 0.0% 0.0% 0.0% Total 53 28 42 42 52 49 33 18 15 16 11 18 40 29 10 6 10 12 18 Total % 2.1% 1.0% 1.4% 1.5% 1.8% 1.6% 1.0% 0.5% 0.4% 0.4% 0.3% 0.6% 1.2% 0.8% 0.2% 0.1% 0.2% 0.3% 0.4% 0 5 10 15 20 25 30 35 40 45 50 55 60 65 70 75 Turndown Move Day/Time Report - 2022 thru July 2026 YTD by Program Turndown Reason 'No Availability - Future Date' only 26 of 38 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total Avg/Month All Rides No-Show % SRT 2026 139 152 169 122 223 199 225 1,229 175.6 30,192 4.1% SRT 2025 144 146 121 120 92 122 146 120 149 147 113 159 1,579 131.6 44,372 3.6% SRT 2024 164 114 138 139 144 101 129 115 110 120 126 126 1,526 127.2 41,729 3.7% SRT 2023 106 88 111 97 76 97 104 137 133 144 141 152 1,386 115.5 36,115 3.8% Specialized 2026 4 6 3 3 7 8 6 37 5.3 1,132 3.3% Specialized 2025 16 7 2 3 2 7 8 7 4 9 11 8 84 7.0 1,777 4.7% Specialized 2024 7 14 6 6 11 7 9 6 8 12 7 10 103 8.6 2,328 4.4% Specialized 2023 3 3 2 10 7 15 11 14 8 5 15 8 101 8.4 2,044 4.9% Total 2026 143 158 172 125 230 207 231 0 0 0 0 0 1,266 180.9 31,324 4.0% Total 2025 160 153 123 123 94 129 154 127 153 156 124 167 1,663 138.6 46,149 3.6% Total 2024 171 128 144 145 155 108 138 121 118 132 133 136 1,629 135.8 44,057 3.7% Total 2023 109 91 113 107 83 112 115 151 141 149 156 160 1,487 123.9 38,159 3.9% Total 2022 76 81 72 72 79 64 81 69 94 104 102 91 985 82.1 33,028 3.0% Total 2021 98 80 99 99 82 82 108 76 92 88 84 100 1,088 90.7 31,652 3.4% Total 2020 202 271 203 46 48 94 99 94 80 99 90 84 1,410 117.5 31,004 4.5% Total 2019 127 123 211 181 228 170 153 168 228 216 264 253 2,322 193.5 44,088 5.3% 0 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150 160 170 180 190 200 210 220 230 No-Show Rides - Year-Over-Year Breakdown 27 of 38 Q MEET & GREET WITH GENE BOBIER Transportation plays a vital role in health equity by connecting people to jobs, healthcare, food, and community resources. To highlight this impact, the Health Equity Workgroup is excited to introduce Walworth County Connect. We sat down with Gene Bobier, Program Manager-Mobility, for a Q&A on how this service supports a healthier, more connected community. [Our] Mission statement: To provide affordable and dependable transportation options for all Walworth County residents, including Walworth County’s growing number of elderly and disabled individuals, employees, employers, students, shoppers, those seeking medical care, those seeking recreational opportunities, and those unable to afford a vehicle of their own. Can you give a quick overview of what the Walworth County Connect program is and who it serves? HEALTH EQUITY WORKGROUP Walworth County Program Manager-Mobility The Shared-Ride Taxi (SRT) service (formerly Wal-to-Wal DIAL-a-RIDE) is known as ”Walworth County Connect SHARE RIDE” . The County has two transportation programs which were rebranded as Walworth County Connect that officially launched on October 30, 2025. Began in January 2017 Shared ride service, available to all County residents for any trip purpose. Curb-to-curb service with door-to-door upon request. Entire county is fully served by Share Ride, except rides starting and ending in the City of Whitewater, excluded due to funding rules. Funding sources include State & Federal operating grants, County tax levy, and rider fare revenue. The Specialized Transit service is known as “Walworth County Connect CARE RIDE” . Prior to 2014, Specialized Transit was provided directly by the County through HHS. Service outsourced starting in 2014 Provides roundtrip rides to destinations outside the county for non-emergency medical appointments for residents that are aged 60+, people with disabilities, & qualifying veterans. Provided primarily within a 70-mile radius of Elkhorn and other areas within Wisconsin (including but not limited to, Madison, Milwaukee, Oshkosh etc) & contiguous Illinois counties. Door-to-door service Funding sources include State operating grant, Veterans Affairs grant, County tax levy, and rider fare revenue. 28 of 38 Q When transportation is accessible and affordable, it reduces social isolation, promotes equity, improves mental health, lowers stress and anxiety, and fosters community connections. HEALTH EQUITY WORKGROUP The County currently contracts with VIP Services, Inc., a 501(c)(3) non-profit organization located in Elkhorn, to provide transportation services for both programs. Drivers are drug tested, licensed, caregiver- background checked and CPR trained. All vehicles are equipped with cameras and ramps or lifts. Oversight inspections are performed quarterly to ensure the SRT program is meeting Federal compliance guidelines. The County currently owns 24 handicap-accessible vehicles and as part of the services contract they are leased to VIP Services. Why is this program important for the overall health and wellbeing of our community? Transportation affects social wellness by enhancing people's ability to connect with others, access essential services, and participate in community life. When transportation is accessible and affordable, it reduces social isolation, promotes equity, improves mental health, lowers stress and anxiety, and fosters community connections. Q What is one success story or meaningful outcome that really illustrates the impact of Walworth County Connect? Hearing from riders of how much they appreciate and rely on the programs to get to medical appointments, work, school, church, shopping, run errands, and visit family and friends. Many have expressed that they don’t know what they would do for transportation if the programs weren’t available. Riders have also expressed how the programs allow them to maintain their independence by not having to rely on family or friends for rides. Q How can staff refer individuals or collaborate with Walworth County Connect effectively? Visit WalworthConnect.com to learn about the County’s transportation programs and to download a copy of the rider guide (available in English and Spanish). (Rider guides are also available in the resource area in the HHS lobby!) Q Are there any common misconceptions about the program that you’d like to clarify? There are two common misconceptions: 1.Riders have to be elderly or disabled to use Walworth County Connect. a.Share Ride is available to anyone for any trip purpose. b.The Care Ride service provides rides scheduled in advance outside the county for non- emergency medical appointments for residents who are aged 60+, people with disabilities, and qualifying veterans. 2.The programs are provided by VIP Services. a.The Share and Care ride programs are provided by Walworth County. Walworth County Connect contracts/partners with VIP Services for ride scheduling and transportation services. Ride reservations and general inquiries should be directed to VIP Services at 262-732-4402. 29 of 38 30 of 38 2026 Southeast Wisconsin Transportation Symposium UW-Milwaukee – October 16, 2026 31 of 38 Page 1 of 3 TCC Work Plan 2026 – As of August 25, 2026 1. Operations Manual / Standards and Practices a. Develop content for: i. Organizational Structure ii. TCC bylaws iii. Coordinated Transportation Planning iv. Financial Background v. Specialized Transit Policies b. Update SRT program policies & procedures i. Evaluate alignment with current practices ii. Add content related to new transit software iii. Revise, add or delete content based on outcome of rebranding project 2. Evaluate results from 2025 rebranding media campaign to determine if there is a need for a 2026 media campaign. a. If there is a need, work with AFFIRM, WisDOT, and the TCC to develop the campaign b. Includes reviewing results from AFFIRM’s final report on the 2025 campaign as well as new rider data from VIP Services. • Update 3/31/26: With VIP in the process of implementing RouteGenie, planning to hold off on the next media campaign so we can possibly include RouteGenie’s app & portal in the campaign. Will likely wait until the app & portal are up and running to allow time for system tweaks. • Update 5/26/26: VIP began using RouteGenie on May 1st. 3. Complete assessment of new transit software being implemented by VIP Services a. Includes refining data collection and reporting and reviewing new data available to develop warranted new reports. b. Includes assessing the potential impact of the software on the operation; namely impact to service volume related to percent of shared rides and quantity of turndowns/denials. • Update 3/31/26: VIP began implementing RouteGenie in early March. • Update 5/26/26: Extensive reporting is available from RouteGenie. Need at least a couple of months of rider data to begin assessing data. 4. Refine reporting for TCC meetings a. Includes monthly, quarterly, and yearly reporting. Explore use of Power Query (cleanup/re-shape data), Power Pivot (pivot tables with DAX/measures), and Power BI (Analysis/Visual/BI Service) • Update 3/31/26: Researched related training available through the County’s IT Department. Applicable training available is very limited and the majority of courses are short in length, therefore will not meet need. Looking into possible online courses and training available through Microsoft Learn and YouTube videos. 5. Hours of Operation Expansion a. Evaluate possibility of expanding the hours of operation for weekdays and Saturdays 6. Complete Fare/Copayment Rate Review a. Update 5/26/26: Evaluation of fares and recommendations will be included in the budget development for 2027. b. Update 6/30/26: Data analysis in progress. Preliminary scenarios for SRT increase included in agenda packet for July 6th TCC meeting. Additional information is to be presented at the August 31st TCC meeting. 32 of 38 Page 2 of 3 c. Update 8/25/26: At the July 6th TCC meeting, the committee agreed on the need to figure out the trend impacts of the marketing efforts for about a year before reacting to a fare increase. Therefore, there will currently be no fare increase related to the 2027 Transit operating budget. 7. Vehicle purchases – a. Complete purchase of two (2) vehicles using 2025 5311 Capital Award Grants. Planning to purchase vehicles in June-July 2026 (current vehicle pricing valid until August 1, 2026). • Update 3/31/26: Submitted ‘Form 6-220-A - One Time Coop Purchase ≥ $100,000’ to the Public Works Committee (PWC), which will be included on the agenda for their next meeting on April 27th. • Update 5/26/26: Form 6-220-A was approved by the PWC at the April 27th meeting. • Update 6/30/26: On June 9th WisDOT sent a notification that they decided not to renew the final year of the contract for rear-load minivans due to ongoing mechanical issues with control arms (part of the suspension system). We are now planning to purchase two (2) rear-load Ford Transit minibuses instead. Need to re-submit the one-time coop purchase form to present to the PWC on July 20th. Purchase orders need to be submitted by July 31st to receive current WisDOT HSV pricing. • Update 8/25/26: Two (2) minibuses were ordered July 27th (before the July 31st deadline). We do not have a delivery timeframe yet, but they are expected to be delivered before the end of the year. 8. Summer/Fall 2026 – Engage in creation of 2027 Transportation budgets a. Update 6/30/26: Began working on preliminary budgets in early June, with main focus on determining projected service hours, trips, and trips per hour (aka trip ratio) for SRT. b. Update 8/25/26: Preliminary budgets were completed and reviewed at administrative review meetings on August 13th and 20th. The budgets will be presented by Mark to the County Board on September 8th. 9. Shared-Ride Taxi crossing county line - Evaluate possibility of the service crossing the county line by up to 5-miles to specific destinations i.e. medical facilities or linkage to other transit systems 10. Fall/Winter 2026 - Complete SRT and Specialized Transit grant applications 11. Consideration to identify strategies to support growth of transportation programs and needed resources 12. Rural Autonomous Vehicle Research Program – Engage in project as warranted. Project was awarded to UW-Madison and UW-MKE in January 2025 and officially began in December 2025. The first and second years are planned for research. • Update 2/26/26: Coordination planning meeting with UW-MKE team scheduled for March 5, 2026 • Update 3/31/26: a. Scheduled monthly meetings for the first Tuesday of each month b. Reviewing draft Memorandum of Understanding (MOU) developed by UW-MKE c. Identified possible routes for a demonstration that will initially focus on technology feasibility d. Provided historical data sharing for data analysis. Rider names and addresses were removed. • Update 5/26/26: a. The planned route is from VIP Services to Budget Blinds, which includes city and county roads. b. The route demonstration is planned for some time in mid-August to early-September. The UW Team is working to coordinate a date that works for the USDOT to attend the demonstration. The UW Team is aware of the county fair dates from September 2nd to the 7th. c. The UW Team is completing a route inspection, continuing technical development, and will conduct manned test rides prior to the demonstration. • Update 8/25/26: a. On July 15th, Mark observed an autonomous vehicle demonstration in Elkhorn with Dr. Li from UW- Madison and some of his students from the UW-Team (Gene was on vacation and did not participate) of a test run of an autonomous vehicle being contemplated for use in rural public 33 of 38 Page 3 of 3 transportation. The students are designing the software and modifying the vehicle for the program. The Wisconsin DOT is allowing the project to operate on roadways provided a driver remains in the driver’s seat at all times. This run was a first, local field test to begin preparation for a visit potentially in the third week of October from the USDOT to observe progress. b. The coordination planning meeting for August 4th was cancelled due to some of the UW-Team traveling internationally. Next meeting is scheduled for September 1st. 34 of 38 Objectives Actions/Strategies Measures/Targets Accountability/Timeline New Software Implementation Research and Demo 3-5 new software options. Priorities include adding rides quick and easy, deleting/cancelling, scheduling rides, tracking no- shows, and late-cancellations with auto-flagging or repeat offenders, send automated trip reminders, GPS tracking, Riders have ability to make electronic payment both online and with drivers at pick-up, Tracking of turndowns/denials, Date and time stamps of all bookings and cancellations. Potential report same-day bookings accommodated. Transfer of current data. Proper training included. Customizable fields. Cloud based and mobile app. As of 2/7/25 - VIP reached out to QRyde with their frustrations with the lack of communication and their understanding of what VIP needed and VIP threatened to cancel the agreement. They immediately responded and have been more compliant and now have assigned a new project manager to work on VIP's needs and demands. QRyde is building reports that are expected to be completed by March 21, 2025. 11/24/25 - The QRyde Software has not and is not meeting the agreed upon terms of our agreement and continue to lack response to our needs, questions, and concerns. We have determined that a new software vendor is necessary to meet the needs of the contract with the County and are researching a new provider and will hire a consultant/business analyst the help improve the selection and implementation timeline. 5/24/26 Consultant provided research and live current customer demonstrations and we determined RouteGenie (Buffalo NY) met all the expectations. Aggressive launch date was set. Meets desired needs and requirements for increased efficiencies and reporting. Clean up current database before transferring data. Software vendor, QRyde, was selected in 12/2023. Training started January 2024. Implementation expected in April 1, 2024. As of 6/28/24 - Software expected to finally launch in July, 2024. As of 11/26/24 - The software upgrade has not gone well. Frustrating process that VIP has struggled to understand all the delays. They are too invested with man-hours and money to make a change at this point. All the data has been loaded into the new system and will be running two systems in parallel in the month of December. 11/24/25 - QRyde has not provided the dashboard we were promised in our contract or the necessary reports that were agreed upon in March of 2025. The QRyde app does not work properly and will not meet our expectations. 5/24/26 Software was launched 5/4/26 with live support from RouteGenie and hired consultant. VIP Team and Gene will decide best option based on desired features and pricing. Look to complete demos by 9/30/23 and make final decision by 10/15/23. Implement new software starting January 1, 2024 Demos were completed in November 2023 7/1/2025 Software is completely implemented and being utilized by entire team. The phone app and consumer portal are available. 11/24/25 - VIP plans to have a new vendor chosen and implementation to be started by the end of 2nd quarter of 2026. 5/24/26 The Mobile App (White Label) will be launched June 11, 2026 after some brief pilot testing. Portal access for County Departments (HHS, Veterans, and LHCC) will be released after the coordination of training is set. The Riders are receiving a phone call, text or email to confirm ride for following day. Also get message when driver in is transit. This in efforts to decrease cancellations and no shows. Vehicle Availability Follow the Weekly Service Level Chart to meet the anticipated hourly demand. Do not exceed total weekly hours or annual driver hours of 42,000. As of 2/25/25 - Sunday Service was added to the program on January 12th. We are seeing steady ridership since late January. 5/24/26 Efficiently utilize the 24 County vehicles available to meet the service demand of the Walworth County Connect Share and Care riders. 11/24/2025 - Ride volume continues to rise as we get closer to maximum weekly hours. Our scheduler needs to continue to focus on shared rides to maximize capacity to allow for additional ride growth. VIP Services Operations Plan (2023-2025) - Updated May 24, 2026 35 of 38 Objectives Actions/Strategies Measures/Targets Accountability/Timeline Driver Recruitment The Goal is to hire PT drivers to fill current and future needs. Employ a minimum of 8 FT and 32 PT individual drivers to meet the daily need for shared ride transportation services offered. Capacity to cover the 810 hours per week. FT driving staff should not make up more than 20% of the team for cost savings measures with FT benefits. Making the assumption that 8 FT staff will cover at least 240 hours per week and the PT staff will cover the other 540 hours per week of the 810 total with a maximum absentee rate of 25%. This also allows for up to 150 additional hours per week for non-driving time for pre & post vehicle inspections, training, etc. Employ drivers that are reliable, have clean background checks and understand the role of representing VIP and the County in a professional manner at all times. 7/25/25 Added in a NEW dispatcher position to team. 5/24/26 With the addition of the dispatcher position we are now able to accommodate many of the same day ride requests. Train driving staff utilizing mentors and other means to best prepare for job scenarios. Track times of year that there is an increase or decrease in trip demand as well as known driver vacations or extended time off. Participate in continuous recruitment of drivers to meet the growing demand and looking to upgrade staff and remain proactive. As of 1/30/24: 49 total drivers. 9 FT, 40 PT, Overtime avg at 2.75% As of 6/28/24: 51 total drivers. 9 FT, 42 PT, Overtime avg at 2.0% As of 11/26/24: VIP experienced the loss of 6 drivers for various reasons in October/November and are actively recruiting to replace and grow the team moving into 2025. As of 2/14/25 - VIP has hired 9 new drivers in the last 2 months to meet the loss of a few and help with Sunday hours. They averaged 2.8% of overtime hours in 2024. Their high months were towards the end of the year as we had multiple drivers out for various reasons. 7/25/25 Employ 52 Drivers for the County programs 8 FT and 44 PT. We promoted 2 PT drivers to FT status to meet pending increased demand with Marketing campaign. 11/24/25 - We currently have 54 drivers with a goal of 60 to meet growing demand. 5/24/26 We have 56 drivers and continue to move towards the goal of 60. Approximately 8 FT driving staff will work 40 hours per week and overtime hours should not exceed 2% on average annually. PT drivers may work up to 29 hours per week. Drivers are encouraged to wear either a VIP shirt or baseball cap that identifies them as a VIP employee. At a minimum drivers are to display their company name badge visible for riders to see. A basic dress code required of clean pants/jeans, shirt, jacket, sweatshirt and cap. VIP logo should be displayed whenever possible on garments. Improve efficiency of driver usage with less downtime and quicker response for peak and slow times As of 2/1/25 - All VIP Drivers wear their name badges. Purpose of dispatcher is to improve communication between base (Schedulers) and drivers and provide one (1) point of contact. Improve efficiency of driver usage with less downtime and quicker response for peak and slow times. 5/24/26 Continue to see strong interest in the driver role with new applicants consistently applying. Marketing Align Marketing efforts to best serve the population of Walworth County and utilizing proper terms, fonts and consistent messaging. Increased usage by the targeted audience 11/24/25 - We have updated and changed our company website on our transportation landing page to highlight and only include Walworth County Connect Rider information. Defining Shared Ride Rider Expectations Include: No Show, Late Cancellations, Turndown, Wait time. Specific definitions to come Gene has completed and need to be added Rewrite Job Description for CSR/Scheduling Staff Completed CSR Staff are trained in customer service techniques and expectations. Goal of 0 complaints from riders pertaining to scheduling conversations with CSR Staff 0 complaints in December 2023 and January 2024. As of 6/28/24 - 0 complaints February thru June 2024. As of 11/26/24 - One complaint June thru October 2024. As of 2/14/25 - Received one complaint in December 2024 and one new complaint in January 2025. Both have been addressed. VIP continuing to work with their CSR staff in handling tough individuals and their complaints in a timely and professional manner. 11/14/25 - Dismissed one staff because of poor customer service performance. Have hired a replacement and plan to hire one additional PT team member. Lyssia to organize and set-up training sessions. Complete by 9/1/23 Started 11/1/23 and Ongoing 11/24/25 - Evaluating phone systems and/or upgrading our current system to improve our wait time and/or unanswered calls. 5/24/26 New phone system was installed 12/25 and we are better able to track customer call volume, decrease calls going to voicemail and equalize staff call volumes. 36 of 38 Objectives Actions/Strategies Measures/Targets Accountability/Timeline Routine Rider Volume Provide balance for maximum flexibility. Manage to better understand impact. Track monthly percentages Evaluate data from previous month by 15th to determine if quantity of routine rides are negatively impacting capacity to reserve/book on-demand rides. Riders currently required to call every 30 days to confirm for next 30 days. Exception is Dialysis patients do not need to call every 30 days. Tracked by Gene. 2022 YTD Rides - Demand 35.9% & Routine 64.1% 2023 YTD Rides - Demand 57.1% & Routine 42.9% 2024 Thru Q3 Rides - Demand 66.6% & Routine 33.4% 11/24/25 - Starting in Q3 2025, unable to provide tracking due to not being able to currently get needed data out of QRyde. Back-up Planning. Call in emergency situations Each CSR is assigned a daily task with a back-up plan for each task. Manager, CSR's and Maintenance staff serve as driver back-up in emergency situation Each team member has a task and is a back-up for others. Added 3 Cross trained team members As of 11/26/24 - Replaced one CSR team member in October, who is now fully trained. All daily tasks are written down with primary and back-up listed. Complete by 9/15/23. Completed 10/31/23 Vehicle Maintenance Tracking Including pre trip and post trip Inspections, basic/routine maintenance, removing vehicles and archiving. New Software capabilities? Complete by 1/1/24 Increase Shared Ride % Utilizing software and experience to best plan for maximum ridership. As of 2/25/25 - We do not want to see the denials/turndowns increase as the shared ride numbers improve. 30%, 1.5 riders per hour, pick-up and drop-off times to be 90% completed on time. See contract. 4.4.1 Ride Share timeline goals of 28% by 10/1/23, and reaching the 30% goal by 2/1/24 after new software implementation. 1.3 riders per hour by 10/1/23 and 1.5 riders per hour goal by 2/1/24 after new software implementation. Numbers as of 6/30/23 were 26.9% and 1.19. Numbers as of 12/31/23 were 27.9% and 1.18. YTD numbers thru May 2024 were 29.7% and 1.16. YTD numbers thru Oct 2024 were 26.7% and 1.15. We are seeing slight decreases in these numbers and need to address. 2024 averaged 26.1% and 1.15 Ride Share numbers were decreasing the first quarter of 2025. 6/3/25 The transportation staff were told to increase efforts and be more creative and customer focused to improve the declining metrics. Discontinued using the VIP created Capacity Chart. 11/24/25 - Continue to focus on shared rides and increasing capacity as our priority in all ride booking. 11/24/25 - Separate reports for shared ride % and trip ratio now included in monthly reporting. 5/24/26 Over the last 6 months we have experienced rider volume increase and improved shared ride % 37 of 38 Objectives Actions/Strategies Measures/Targets Accountability/Timeline Call Volume Determine expected call volume daily and peak times. Stagger staff starting times to meet the demand. If available, attempt to obtain phone records on volume of incoming calls to #723-4402 and #723-4043 transferred to Ext 161. Date and Time stamps to evaluate data. Complete by 1/1/24 Call volume is very inconsistent day to day. Added 3 cross trained staff to assist when necessary. 11/24/25 - Added more staff time in the 4:00-7:00 pm time window as call volume has increased during this time. 5/24/26 Call volume is being better managed with new phone system. Once the App and Portal are being used we plan to see a decrease in call volume. Manage Vehicle usage and miles to County Plan Keep all vehicles in top maintenance condition and replace when required or necessary Reference to periodic reassignment to best balance vehicle mileage. Projected date(s) that vehicles will reach end typical end of lifecycle Develop quarterly report with vehicle usage and miles. Include overall and quarterly miles driven. Report in January, April, July and October each year. 4th quarter usage: Wal Co. Vehicles: 124,832 VIP Vehicles: 116,533. Future Updates - Refer to County mileage report. Selling of Pre-paid tickets or passes Provide options to specific groups of riders to promote service and ease of use and payment Determine which groups or organizations would benefit and effectively utilize this option to increase demand County is managing sales 1/31/24 - Software will determine if pre-paid ticket/pass option is feasible Determine Vehicle Technology Needs and Usage Each VIP Transportation Vehicle/Driver utilizes a tablet for safety, communication and tracking. Most efficient product/service that meets the teams ongoing need. Evaluate current vendor and costs annually. T-Mobile provided new hardware/tablets with similar coverage at reduced cost. Implementation complete by January 31, 2024 7/1/25 Changed back to US Cellular for improved network connectivity and new hardware. 8/15/25 T-Mobile purchased US Cellular and we now have access for both carriers cell towers. Maintain Vehicle Cleanliness (Added 2/25/25) Determine what the reasonable, minimum level of cleaning that should take place to meet the expectations of the passengers and the leadership team. Create a vehicle checklist. Each vehicle will be washed at least once per week either in a local carwash or at the VIP facility. Each vehicle should be vacuumed out at least a minimum of once per week depending on time of year and amount of use. Daily cleaning is still the expectation of each driver. All vehicles/drivers will participate in a random, rotating inspection system and be checked monthly at a minimum. If a vehicle/driver receives a negative and non- passing inspection report, they will be subjected to a weekly inspection for 3 weeks to eliminate the concern. 7/1/25 vehicle cleaning supplies and tools were made readily available for all drivers to check out. We are seeing cleaner vehicles and improved reports. 5/24/26 We are performing weekend spot checks and providing drivers with verbal warnings if vehicles do not meet minimum standards. 38 of 38