CIT Committee Meeting

CIT COMMITTEE Agenda Monday, July 13, 2026 – 5:00 p.m. Government Center Room 270 VIDEO CALL LINK: CIT Meeting Dial-in option: +1 872-242-8028,,392372596# MISSION STATEMENT: “To implement information technology policies and procedures that are consistently monitored and reviewed. To review or recommend purchases of new software or hardware that either performs a new City function or performs a function currently performed by City staff. Also may review current software products and procedures with the goal of improving both areas. To maintain communication integrity, efficiency and future advancement of the City and its related agencies.” COMMITTEE MEMBERS: David Dusek, Dan Lindberg COUNCIL REPRESENTATIVES: Tylor Elm, Karly Caven CITY ADVISOR: Dan Shea 1. ROLL CALL 2. APPROVAL OF MINUTES 2.1. CIT Committee (January 15, 2026) 3. NEW BUSINESS 3.1. ConnectSuperior update 3.2. Review and Recommend to Council: WIN, LLC Master Service Agreement Amendment for Network Operations Services 3.3. Review and Recommend to Council: MOU with Duluthian Networks for Free Public Wi-Fi 4. Recurring Business 4.1. None 5. ADJOURNMENT Notice is hereby given that a majority of the members of the Common Council may be present at the meeting, and although this may constitute a quorum of the Common Council, the Council will not take any action at this meeting. ********************************************************************************************* Pursuant to the Americans with Disabilities Act of 1990, if you are in need of an accommodation to participate in the public meeting process, please call (715) 395-7200 by 4:30 p.m. on the day prior to the scheduled meeting date (OR dial 711 for Telecommunications Relay Service). The City will attempt to accommodate any request depending on the amount of notice received. ********************************************************************************************* In compliance with Wisconsin Open Meetings Law, this agenda was posted on 7/9/2026 at the following locations: Superior Government Center, Douglas County Courthouse, Superior Public Library, and online at https://www.superiorwi.gov/agendacenter. It was also emailed to the Superior Telegram. CIT COMMITTEE MINUTES January 15, 2026 Regular Meeting The meeting was called to order by Chair Elm at 5:00 pm on January 15, 2026 in Government Center Room 270. COMMITTEE MEMBERS: Tylor Elm, Ruth Ludwig, Dave Dusek, Dan Lindberg 1. ROLL CALL Members Present: Tylor Elm, Dan Lindberg, Dave Dusek Members Absent: Ruth Ludwig City Staff Present: Dan Shea, Stephanie Becken, Kyle Guthrie, Jon Fiskness Others Present: Shelly Nelson, Lili Gertz, Ricky Smith 2. APPROVAL OF MINUTES 2.1. CIT Committee (Meeting held September 9, 2025) MOTION MADE BY DAVE DUSEK, SECONDED BY DAN LINDBERG AND CARRIED TO APPROVE THE SEPTEMBER 9, 2025 CIT COMMITTEE MINUTES. 3. NEW BUSINESS 3.1 REVIEW AND RECOMMEND TO COUNCIL: CONNECTSUPERIOR 2026 BUDGET. ---Broadband Manager Becken gave an overview on budget and rate changes ---Rates have been reduced for Commercial Wholesale ---Will start offering 2 GB packages MOTION MADE BY DAVE DUSEK, SECONDED BY DAN LINDBERG AND CARRIED TO APPROVE CONNECTSUPERIOR 2026 BUDGET 3.2 REVIEW AND RECCOMMENT TO COUNCIL: AMENDMENT I TO EACH OF THE WHOLESALE BROADBAND SERVICE AGREEMENTS A. DULUTHIAN NETWORKS, LLC B. ADVANCED STREAM, INC C. NORVADO, INC ---Only changes are rates for commercial packages and new speeds ---Any Dark Fiber leases would go to CIT and/or Council for approval MOTION MADE BY DAN LINDBERG , SECONDED BY DAVE DUSEK AND CARRIED TO APPROVE AMENDMENT I TO EACH OF THE WHOLESALE BROADBAND SERVICE AGREEMENTS 3.3 REVIEW AND RECOMMEND TO COUNCIL: CONNECTSUPER FIBER PHASE 2 CONSTRUCTION PROJECT AGREEMENT WITH KRAMER SERVICE GROUP ---Mi-Tech along with City Staff put together the RFP ---Bid amounts allowed us to do Base and Alternate zones ---Goal will be to allow sign ups in Phase 2 as soon as construction begins MOTION MADE BY DAVE DUSEK, SECONDED BY DAN LINDBERG AND CARRIED TO APPROVE CONNECTSUPER FIBER PHASE 2 CONSTRUCTION PROJECT AGREEMENT WITH KRAMER SERVICE GROUP 3.4 REVIEW AND RECOMMEND TO COUNCIL: CONNECTSUPERIOR PHASE 2 CONSTRUCTION OVERSITE SERVICES IN AMENDMENT III TO THE PROFESSIONAL ENGINEERING SERVICES AGREEMENT WITH MI-TECH SERVICES, INC ---Mi-Tech works closely with City Staff on construction oversight and customer satisfaction ---CIT Members agree continuity in this area is a plus MOTION MADE BY DAN LINDBERG, SECONDED BY DAVE DUSEK AND CARRIED TO APPROVE CONNECTSUPERIOR PHASE 2 CONSTRUCTION OVERSITE SERVICES IN AMENDMENT III TO THE PROFESSIONAL ENGINEERING SERVICES AGREEMENT WITH MI-TECH SERVICES, INC 3.5 REVIEW AND RECOMMEND TO COUNCIL: CONNECTSUPERIOR WIN, LLC CONTRACT AMENDMENT ---WIN is 24x7 ConnectSuperior monitoring ---Contract shifting to more engagement on ISPs and City, less on ONT monitoring ---Will continue to monitor our core devices MOTION MADE BY DAVE DUSEK , SECONCDED BY DAN LINDBERG AND CARRIED TO APPROVE CONNECTSUPERIOR WIN, LLC CONTRACT AMENDMENT 4. RECURRING BUSINESS 4.1. None 5. ADJOURNMENT Councilor Elm announced the meeting adjourned at 5:45 pm. Respectfully submitted by Dan Shea. Date: June 30, 2026 CIT Meeting Date: July 13, 2026 M E M O R A N D U M TO: Members of the CIT Committee FROM: Stephanie Becken, Broadband Manager RE: WIN, LLC Service Amendment 3 RECOMMENDATION – It is the recommendation of IT Director Shea and ConnectSuperior Broadband Manager Becken to approve a service agreement amendment with WIN, LLC, extending the duration of the agreement and reducing services and costs. BACKGROUND- On April 2nd, 2025, the City entered into a 24-month agreement Network Management Services Service Request Agreement with WIN, LLC. This original agreement was for 24/7 network monitoring over the total expanse of the existing ConnectSuperior network. The City and WIN, LLC have worked together to tailor these services to the current needs of the ConnectSuperior network, considering the features of the ConnectSuperior system and the expanding abilities of ConnectSuperior staff. This amendment will extend the agreement from 24 months to 48 months. In this amendment, the base hour services will be reduced from 20 hours to 10 hours per month. The monthly recurring charge (MRC) will also be reduced from $2,000 to $1,000. The total savings will be $2,750 per month. This amendment reflects most accurately the needs and efforts of the network by WIN based on the system now being fully operational and the ConnectSuperior staff gained experience. BUDGET SOURCE-ConnectSuperior is partially funded through designated American Rescue Plan funds, fiber utility revenue, and the budget granted from the City Council for 2026. CONCLUSION – Please approve this amendment that reduces cost extends duration. Amendment to Service Agreement P a g e | 1 of 2 AMENDMENT 3 TO NETWORK MANAGEMENT SERVICES SERVICE REQUEST BETWEEN WIN, LLC AND CITY OF SUPERIOR THIS AMENDMENT is entered into effective as of the last date of signature below, by and between WIN, LLC (“WIN”), and City of Superior (“Customer”). WIN and Customer are also each individually referred to as a “Party” and collectively as “Parties.” WHEREAS, the Parties entered into a Network Management Services Service Request (“Prior Services Agreement”) on April 2, 2025, which was subsequently amended on August 8, 2025 and January 26, 2026; and WHEREAS, Customer desires to decrease Base Hours from twenty (20) to ten (10) hours, reduce the Dedicated Resource Retainer monthly recurring charge from $2,000.00 to $1,000.00 per month, and amend the Initial Service Term from twenty-four (24) months to forty-eight (48) months. NOW, THEREFORE, in exchange for good and valuable consideration, the receipt and sufficiency of which is acknowledged, the Parties agree as follows: 1. As of the Effective Date of Amendment 3, the Base Hours of the Prior Services Agreement shall decrease from twenty (20) to ten (10) Base Hours at the rate of $175.00 per hour. The NOC Service monthly recurring charge shall decrease from $3,500.00 to $1,750.00. Accordingly, Section 3.2.1 of the Prior Services Agreement shall be amended and replaced as follows: 1. Call Center Service a. Each month, WIN will provide up to ten (10) hours (“Base Hours”) of NOC Call Center Services at the rate of $175.00 per hour. Any hours provided in addition to the Base Hours will be billed to Customer at WIN’s Additional Support rate (“Excess Hours”) set forth in Section 5 (Variable Services Rates). 2. As of the Effective Date of Amendment 3, the monthly recurring charge (“MRC”) for the Dedicated Resource Retainer shall be reduced from $2,000.00 to $1,000.00. Accordingly, Section 3.2.2 of the Prior Services Agreement shall be amended and replaced as follows: 2. Dedicated Resource Retainer a. Each month, WIN will provide access to a dedicated resource and priority escalation support during major incidents, outages, or Customer-impacting events. The Dedicated Resource Retainer, billed at $1,000.00 per month, will include non-labor-based services such as management oversight, reporting infrastructure, customer-specific procedures, and an established escalation framework. Amendment to Service Agreement P a g e | 2 of 2 3. As of the Effective Date of this Amendment 3, the Initial Service Term shall be amended from twenty-four (24) to forty-eight (48) months. Accordingly, Section 2 of the Prior Services Agreement shall be amended and replaced as follows: 2. Service Term and Implementation Timeline This Service Request is effective as of the Effective Date set forth above. The Service Term and billing of the monthly recurring charges will commence as of the Service Activation Date and shall continue in effect for forty-eight (48) months (“Initial Service Term”). Non-recurring charges will be invoiced upon execution of this Service Request. Following expiration of the Initial Service Term, Services shall automatically renew for successive one (1) month periods (each a “Renewal Service Term” and, together with the Initial Service Term, the “Service Term”) at WIN’s then-current rates unless terminated by either Party upon thirty (30) days’ written notice. Planned implementation of Services shall proceed as coordinated by WIN and Customer. Other Services requested during the Service Term will be implemented on a schedule mutually agreed to by the Parties. 4. Except as expressly amended herein, all of the terms and conditions of and exhibits and addenda to the Prior Services Agreement are unaffected by this Amendment and shall remain in full force and effect. IN WITNESS WHEREOF: City of Superior WIN, LLC BY: BY: NAME: NAME: Scott A. Hoffmann TITLE: TITLE: CEO DATE: DATE: Date: June 30, 2026 CIT Meeting Date: July 13, 2026 M E M O R A N D U M TO: Members of the CIT Committee FROM: Stephanie Becken, Broadband Manager RE: Duluthian Networks, LLC MOU RECOMMENDATION – It is the recommendation of IT Director Shea and ConnectSuperior Broadband Manager Becken to approve a memorandum of understanding (MOU) between the City of Superior and Duluthian Networks LLC for the purpose of establishing the responsibilities of both parties in offering public wireless internet service on City-owned properties. BACKGROUND- The City of Superior, through the fiber utility, ConnectSuperior would like to offer free public-Wi-Fi in public areas within the established ConnectSuperior utility service area. Internet Service Providers currently on the network were asked for interest in participation. Duluthian Networks, LLC expressed interest in providing the equipment and service for free public wireless internet service. Per the terms of the MOU, Duluthian Networks will work with City staff to offer free Wi-Fi at agreed upon locations within the city. The City will install the necessary fiber drops at various locations. Duluthian will supply, install, and provide the Wi-FI equipment and service at no cost to the City. The City will install signage where the free public Wi-Fi is available. BUDGET SOURCE-ConnectSuperior is partially funded through designated American Rescue Plan funds, fiber utility revenue, and the budget granted from the City Council for 2026. CONCLUSION – Please approve this memorandum of understanding. MEMORANDUM OF UNDERSTANDING BETWEEN THE CITY OF SUPERIOR AND DULUTHIAN NETWORKS LLC This Memorandum of Understanding (MOU) is entered into by and between the City of Superior, Wisconsin, a municipal corporation (City), and Duluthian Networks, LLC, a limited liability company, located at 4411 Venture Avenue, Duluth, Minnesota (Duluthian) (collectively or individually referred to as ‘Parties” or ‘Party’), for the purpose of establishing the respective responsibilities of the City and Duluthian for the installation, operation, maintenance, and provision of public wireless internet service (Wi-Fi Service) at various City-owned properties, effective ____________, 2026 (Effective Date). The Wi-Fi Service is a wireless networking technology that will allow devices such as computers, mobile devices, and other equipment to interface with the Internet. TERM This MOU shall commence on the Effective Date and remain in effect until terminated in writing in accordance with the terms of this MOU. DULUTHIAN RESPONSIBILITIES Duluthian shall install, secure, operate, monitor, maintain, repair, and replace all Duluthian- owned equipment necessary to provide the Wi-Fi Service, comply with applicable laws, maintain cybersecurity safeguards, and provide public Wi-Fi Service at designated City-owned properties. All Duluthian installed equipment remains the property of Duluthian, unless otherwise agreed in writing. Wi-Fi Service is provided as a free public convenience without guarantee of availability, speed, reliability, or security. In the event of an outage, Duluthian shall investigate and take corrective action within 24 hours of the notification. Duluthian equipment shall be installed in City approved locations and using City approved methods. CITY RESPONSIBILITIES The City shall provide, maintain, and repair the fiber drop necessary for the Wi-Fi Service. The fiber drop is the physical fiber connection bridging the main network to the service location and device required to allow provisioning of the Wi-Fi Service. The City shall provide a non- exclusive revocable license to access City-owned designated properties and coordinate access to approved structures and locations. The City shall provide signage to signify that there is free public access to Wi-Fi Service and it is provided by the City and Duluthian. Signage will include contact information for technical difficulties. The City will provide the appropriate electrical outlets and pay for all electrical costs associated with the Wi-Fi Services covered under this MOU. FEES There is no fee that will be charged to the other Party for any equipment or service relating to this MOU. TERMINATION This MOU may be terminated by either Party upon written notice to the other. Upon termination, Duluthian shall promptly remove all Duluthian-owned equipment. RISKS, LIABILITY , INDEMNIFICATION Each Party agrees to indemnify, defend and hold harmless the other and their employees, officers, and agents from any claims, liabilities, damages, losses arising out of the indemnifying Party’s negligence or willful misconduct in connection with this MOU. Each Party shall maintain commercial general liability insurance with a minimum coverage of $1 million per occurrence. GENERAL PROVISIONS This MOU is a non-binding expression of mutual intent. No agency, partnership, or employment relationship is created. Nothing in this MOU shall override City ordinances, policies, or procedures. SIGNATURES Duluthian Networks, LLC ___________________________ Patrick Malley, President City of Superior _________________________________ ___________________________ Jim Paine, Mayor Heidi Blunt, City Clerk _________________________________ ___________________________ Nicholas Rhinehart, Finance Director Frog Prell, City Attorney