Cassandra Cole

308 CRYSTAL LAKE DR, Desoto, TX 75115 · Dallas County

14cited violations

4serious

6inspections & investigations

0enforcement actions

Program

Type: Registered child-care home
Licensed capacity: 6
Ages: Infant, Toddler, Pre-Kindergarten, School
Hours: 06:00 AM-06:00 PM
Phone: (945) 246-4527
Regulated since: Oct 16, 2023
HHSC IDs: Operation 1450657 · number 1777576
Official record: HHSC Child Care Search

Violations by category

Cleanliness & sanitation 1
Supervision & ratios 4
Safety & premises 2
Staff background & training 7

Year by year

Year	Violations	Serious	Main categories
2026	3	3	Staff background & training (3)
2024	5	1	Supervision & ratios (1), Staff background & training (4)
2023	6	0	Cleanliness & sanitation (1), Supervision & ratios (3), Safety & premises (2)

Inspections, investigations & assessments

Jun 25, 2026 Inspection · Deficiencies cited
- Staff background & training Serious
  Operation has overdue background check fee. Operation was notified of the fee, prior to monitoring assessment. Background check fee is still past due.
  
  HHSC 745.509 — Licensed Operations Required Fees
  
  HHSC risk weight: High. Corrected 2026-07-13.
HHSC inspection history
Jun 25, 2026 Assessment · Deficiencies cited
- Staff background & training Serious
  Operation has overdue background check fee. Operation was notified of the fee, prior to monitoring assessment. Background check fee is still past due.
  
  HHSC 745.509 — Licensed Operations Required Fees
  
  HHSC risk weight: High. Corrected 2026-07-24. Correction verified 2026-07-17.
HHSC inspection history
May 29, 2026 Assessment · Deficiencies cited
- Staff background & training Serious
  Operation has overdue background check fee. Operation was notified of the fee, prior to monitoring assessment. Background check fee is still past due.
  
  HHSC 745.509 — Licensed Operations Required Fees
  
  HHSC risk weight: High. Corrected 2026-06-04. Correction verified 2026-06-25.
HHSC inspection history
Nov 14, 2024 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Oct 28, 2024 Inspection · Deficiencies cited
- Staff background & training Serious
  The operation had 1 caregiver present around children without receiving cleared background check results.
  
  HHSC 745.641 — AP Background check results - Must receive notification prior to allowing subject to be present at your operation
  
  HHSC risk weight: High. Corrected 2024-10-28. Correction verified 2024-11-14.
- Staff background & training
  One caregiver did not have the required annual training.
  
  HHSC 747.1303(3)(A) — Training Requirements for Caregivers - 15 hours Annual Training
  
  HHSC risk weight: Medium High. Corrected 2024-11-15. Correction verified 2024-12-19.
- Staff background & training
  The primary caregiver did not have the required annual training.
  
  HHSC 747.1303(5)(A) — Training Requirements for Primary Caregiver -30 Hours Annual Training
  
  HHSC risk weight: Medium High. Corrected 2024-11-15. Correction verified 2024-12-19.
- Supervision & ratios
  The operational policies were not available for review.
  
  HHSC 747.207(1) — Policies Comply with Rules
  
  HHSC risk weight: Medium High. Corrected 2024-11-15. Correction verified 2024-12-19.
- Staff background & training
  The operation did not have personnel files available for review.
  
  HHSC 747.801(3) — Records Maintained and Made Available - Personnel and Training
  
  HHSC risk weight: Medium. Corrected 2024-11-15. Correction verified 2024-12-19.
HHSC inspection history
Aug 24, 2023 Inspection · Deficiencies cited
- Cleanliness & sanitation
  The operation has piles of debris on the inside accessible to the children. The cabinet in the bathroom does not have a locking mechanism and is accessible to children.
  
  HHSC 747.3501 — Safety - Areas Free From Hazards
  
  HHSC risk weight: Medium High. Corrected 2023-09-08. Correction verified 2023-10-06.
- Safety & premises
  The emergency preparedness plan did not include information on how children under the age of 24 months will be evacuated.
  
  HHSC 747.5003(1) — Emergency Preparedness Plan - Evacuation, Relocation and Sheltering Procedures
  
  HHSC risk weight: Medium High. Corrected 2023-09-01. Correction verified 2023-09-15.
- Safety & premises
  The emergency preparedness plan did not include information on how children and parents will be reunited.
  
  HHSC 747.5003(5) — Emergency Preparedness- Reunification Plan
  
  HHSC risk weight: Medium High. Corrected 2023-09-01. Correction verified 2023-09-15.
- Supervision & ratios
  The operational policies did not include information on infant safe sleep.
  
  HHSC 747.501(6) — Written Operational Policies - Safe Sleep for Infants
  
  HHSC risk weight: Medium High. Corrected 2023-09-01. Correction verified 2023-09-15.
- Supervision & ratios
  The operational policies did not include information on promoting physical outdoor activity.
  
  HHSC 747.501(8) — Written Operational Policies - Promotion of Physical Activity
  
  HHSC risk weight: Medium. Corrected 2023-09-01. Correction verified 2023-09-15.
- Supervision & ratios
  The operation did not have the proper fire extinguisher.
  
  HHSC 747.5103 — Must Have at Least One 3A-40BC Dry Chemical Fire Extinguisher or Fire Extinguisher Approved by Fire Marshal
  
  HHSC risk weight: Medium High. Corrected 2023-09-01. Correction verified 2023-10-06.
HHSC inspection history

Get the full file

HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.

Email the request Printable letter (fax or mail)

Send to: HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions

Show the letter text

Letter text

Dear Open Records Coordinator,

Under the Texas Public Information Act, Texas Government Code Chapter 552, I request copies of the following Child Care Regulation records for Cassandra Cole, 308 CRYSTAL LAKE DR, Desoto, TX 75115-3797 (operation ID 1450657, operation number 1777576), for January 1, 2019 to the present:

1. Every inspection, assessment and investigation report, including the deficiencies cited and the operation's corrective actions.
2. Every complaint and self-report intake and its finding.
3. Every corrective or adverse action (evaluation, probation, suspension, revocation, denial, administrative penalty) with related correspondence.
4. Every plan of action or correction the operation submitted, and HHSC's response.

I understand that information made confidential by law (for example the identities of children, families and reporters) may be redacted; please release the remainder. Please provide the records electronically by email. If the cost will exceed $40, please send me an itemized estimate first.

Thank you,

[Your name]
[Email] · [Phone]

If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.

Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.