Primrose School At The Galleria
5015 WESTHEIMER ST STE A423, Houston, TX 77056 · Harris County
Program
- Type
- Licensed center
- Licensed capacity
- 204
- Ages
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 06:30 AM-06:30 PM
- Director / administrator
- Annette Long
- Phone
- (713) 559-8668
- Regulated since
- Jul 11, 2013
- HHSC IDs
- Operation 1104026 · number 1508681
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2026 | 6 | 2 | Staff background & training (4), Records & paperwork (2) |
| 2023 | 4 | 0 | Illness & medication (2), Food & allergies (2) |
| 2022 | 20 | 8 | Illness & medication (6), Supervision & ratios (2), Safety & premises (4), Staff background & training (6), Other (2) |
| 2021 | 2 | 2 | Supervision & ratios (2) |
Enforcement actions
- Seen Oct 1, 2026 — Conditions on permit (HHSC operation record)
HHSC publishes these as current flags on the operation, not as dated actions. The date shown is when this site first saw the flag. The HHSC Child Care Search has the details.
Inspections, investigations & assessments
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Jul 16, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
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Jul 16, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jul 14, 2026 Report · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jul 14, 2026 Report · No deficiencies cited
No violations cited on this visit.
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Feb 10, 2026 Inspection · Deficiencies cited
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Staff background & training Serious
One caregiver was observed to be present and in care of children without a background check on file. NOTE: Corrected at inspection, the background check was submitted during the inspection
HHSC 745.641 — AP Background check results - Must receive notification prior to allowing subject to be present at your operation
HHSC risk weight: High. Corrected at inspection. Corrected 2026-02-10.
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Staff background & training
Records for 10 staff was reviewed, 5 careigvers including the director obtained CPR online with no hands-on training,
HHSC 746.1315(b)(1) — CPR Training and Recertification Adhere to Guidelines-skill based
HHSC risk weight: Medium High. Corrected 2026-03-03. Correction verified 2026-02-18.
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Records & paperwork
Records for 10 staff was reviewed, 7 caregivers hired after 2023 did not have a preemployment affidavit on file.
HHSC 746.901(5) — Required Personnel Records - Required Affidavit (Form 2912)
HHSC risk weight: Medium Low. Corrected 2026-02-13. Correction verified 2026-02-27.
HHSC inspection history · no longer published by HHSC; kept here
-
Staff background & training Serious
-
Feb 10, 2026 Inspection · Deficiencies cited
-
Staff background & training Serious
One caregiver was observed to be present and in care of children without a background check on file. NOTE: Corrected at inspection, the background check was submitted during the inspection
HHSC 745.641 — AP Background check results - Must receive notification prior to allowing subject to be present at your operation
HHSC risk weight: High. Corrected at inspection. Corrected 2026-02-10.
-
Staff background & training
Records for 10 staff was reviewed, 5 careigvers including the director obtained CPR online with no hands-on training,
HHSC 746.1315(b)(1) — CPR Training and Recertification Adhere to Guidelines-skill based
HHSC risk weight: Medium High. Corrected 2026-03-03. Correction verified 2026-02-18.
-
Records & paperwork
Records for 10 staff was reviewed, 7 caregivers hired after 2023 did not have a preemployment affidavit on file.
HHSC 746.901(5) — Required Personnel Records - Required Affidavit (Form 2912)
HHSC risk weight: Medium Low. Corrected 2026-02-13. Correction verified 2026-02-27.
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Staff background & training Serious
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Feb 13, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Feb 13, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 22, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Oct 22, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Oct 15, 2024 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Oct 15, 2024 Report · No deficiencies cited (self-report)
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Feb 13, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
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Feb 13, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Mar 28, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Mar 28, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Mar 22, 2023 Report · Deficiencies cited
-
Illness & medication
Based upon the information obtained, multiple incident reports were not signed by the director or person in charge during the incidents that occurred.
HHSC 746.705 — Incident/Illness Report Form Signed
HHSC risk weight: Low. Corrected 2023-05-26. Correction verified 2023-05-30.
HHSC inspection history · no longer published by HHSC; kept here
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Illness & medication
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Mar 22, 2023 Report · Deficiencies cited
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Illness & medication
Based upon the information obtained, multiple incident reports were not signed by the director or person in charge during the incidents that occurred.
HHSC 746.705 — Incident/Illness Report Form Signed
HHSC risk weight: Low. Corrected 2023-05-26. Correction verified 2023-05-30.
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Illness & medication
-
Feb 14, 2023 Inspection · Deficiencies cited
-
Food & allergies
2 infants not yet on table food did not have updated feeding instructions. One was last completed 10/28/22 and another was last completed 12/27/22
HHSC 746.2421(b) — Written Feeding Instructions - Review and Update Every 30 Days
HHSC risk weight: Medium. Corrected 2023-02-17. Correction verified 2023-02-17.
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Food & allergies
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Feb 14, 2023 Inspection · Deficiencies cited
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Food & allergies
2 infants not yet on table food did not have updated feeding instructions. One was last completed 10/28/22 and another was last completed 12/27/22
HHSC 746.2421(b) — Written Feeding Instructions - Review and Update Every 30 Days
HHSC risk weight: Medium. Corrected 2023-02-17. Correction verified 2023-02-17.
HHSC inspection history · no longer published by HHSC; kept here
-
Food & allergies
-
Oct 4, 2022 Inspection · Deficiencies cited
-
Illness & medication
During the inspection, it was learned that the operation failed to recent case a COVID-19 within 48hrs.
HHSC 746.305(a)(4) — Report Outbreak of Communicable Illness
HHSC risk weight: Medium High. Corrected 2022-10-04. Correction verified 2022-10-04.
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Illness & medication
-
Oct 4, 2022 Inspection · Deficiencies cited
-
Illness & medication
During the inspection, it was learned that the operation failed to recent case a COVID-19 within 48hrs.
HHSC 746.305(a)(4) — Report Outbreak of Communicable Illness
HHSC risk weight: Medium High. Corrected 2022-10-04. Correction verified 2022-10-04.
HHSC inspection history · no longer published by HHSC; kept here
-
Illness & medication
-
Sep 22, 2022 Report · Deficiencies cited
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Supervision & ratios Serious
Based on the information obtained during the investigation, the operation failed to demonstrate good judgment when they deleted an incident report from a caregiver who witnessed a child have a seizure in care and then created a new report to state the child hit their head.
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2022-11-18. Correction verified 2022-12-02.
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Supervision & ratios Serious
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Sep 22, 2022 Report · Deficiencies cited
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Supervision & ratios Serious
Based on the information obtained during the investigation, the operation failed to demonstrate good judgment when they deleted an incident report from a caregiver who witnessed a child have a seizure in care and then created a new report to state the child hit their head.
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2022-11-18. Correction verified 2022-12-02.
HHSC inspection history · no longer published by HHSC; kept here
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Supervision & ratios Serious
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Mar 2, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
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Mar 2, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 16, 2022 Assessment · Deficiencies cited
-
Safety & premises
During the inspection I observed the Early Preschool II classroom on the outdoor playground. Broken zip ties, plastic, and other items accessible to the children was observed on the playground. Note: The director and inspector removed the items from the playground.
HHSC 746.3701 — Safety - Areas Free From Hazards
HHSC risk weight: Medium High. Corrected 2022-02-16. Correction verified 2022-03-02.
HHSC inspection history · no longer published by HHSC; kept here
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Safety & premises
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Feb 16, 2022 Assessment · Deficiencies cited
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Safety & premises
During the inspection I observed the Early Preschool II classroom on the outdoor playground. Broken zip ties, plastic, and other items accessible to the children was observed on the playground. Note: The director and inspector removed the items from the playground.
HHSC 746.3701 — Safety - Areas Free From Hazards
HHSC risk weight: Medium High. Corrected 2022-02-16. Correction verified 2022-03-02.
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Safety & premises
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Feb 15, 2022 Inspection · Deficiencies cited
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Other Serious
The caregiver in the Preschool Pathways classroom stated eight children were present. The number of children were counted and nine were present in the room.
HHSC 746.1203(2) — Responsibilities of Caregivers - Know Group Responsible For
HHSC risk weight: High. Corrected 2022-02-15. Correction verified 2022-03-02.
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Staff background & training
Three of ten personnel files reviewed needed skills based pediatric CPR training.
HHSC 746.1315(b)(1) — CPR Training and Recertification Adhere to Guidelines-skill based
HHSC risk weight: Medium High. Corrected 2022-02-22. Correction verified 2022-02-22.
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Staff background & training Serious
The operational policies reviewed did not include the following policies: -Suspension and expulsion of children -Instructions on how a parent may contact the local Licensing office, access the Texas Abuse and Neglect Hotline, and access the HHSC website -Provisions to provide a comfortable place with an adult sized seat in your center or within a classroom that enables a mother to breastfeed her child. -Gang free zone -Preventing and responding to abuse and neglect of children, including: -Required annual training for employees Methods for increasing employee and parent awareness of issues regarding child abuse and neglect, including warning signs that a child may be a victim of abuse or neglect and factors indicating a child is at risk for abuse or neglect -Methods for increasing employee and parent awareness of prevention techniques for child abuse and neglect -Strategies for coordination between the center and appropriate community organizations -Actions that the parent of a child who is a victim of abuse or neglect should take to obtain assistance and intervention, including procedures for reporting child abuse or neglect
HHSC 746.201(1) — Policies Comply with Rules
HHSC risk weight: High. Corrected 2022-02-22. Correction verified 2022-03-02.
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Illness & medication
Medication stored for one child was not in its original container.
HHSC 746.3805(b)(1) — Administering Medication - Original Container with Child's Name, Date
HHSC risk weight: Medium High. Corrected 2022-02-21. Correction verified 2022-02-22.
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Safety & premises
Four of ten children's records reviewed needed emergency contact information.
HHSC 746.605(6) — Required Admission Information - Emergency Contact
HHSC risk weight: Medium High. Corrected 2022-02-22. Correction verified 2022-03-08.
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Illness & medication Serious
Three of ten children's records reviewed needed updated immunization records.
HHSC 746.613(a) — Required Immunizations
HHSC risk weight: High. Corrected 2022-02-22. Correction verified 2022-03-02.
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Staff background & training
Two of ten personnel records reviewed needed documentation showing how the caregivers meet education qualifications.
HHSC 746.901(2) — Required Personnel Records- Meets Requirements
HHSC risk weight: Medium. Corrected 2022-02-22. Correction verified 2022-03-02.
HHSC inspection history · no longer published by HHSC; kept here
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Other Serious
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Feb 15, 2022 Inspection · Deficiencies cited
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Other Serious
The caregiver in the Preschool Pathways classroom stated eight children were present. The number of children were counted and nine were present in the room.
HHSC 746.1203(2) — Responsibilities of Caregivers - Know Group Responsible For
HHSC risk weight: High. Corrected 2022-02-15. Correction verified 2022-03-02.
-
Staff background & training
Three of ten personnel files reviewed needed skills based pediatric CPR training.
HHSC 746.1315(b)(1) — CPR Training and Recertification Adhere to Guidelines-skill based
HHSC risk weight: Medium High. Corrected 2022-02-22. Correction verified 2022-02-22.
-
Staff background & training Serious
The operational policies reviewed did not include the following policies: -Suspension and expulsion of children -Instructions on how a parent may contact the local Licensing office, access the Texas Abuse and Neglect Hotline, and access the HHSC website -Provisions to provide a comfortable place with an adult sized seat in your center or within a classroom that enables a mother to breastfeed her child. -Gang free zone -Preventing and responding to abuse and neglect of children, including: -Required annual training for employees Methods for increasing employee and parent awareness of issues regarding child abuse and neglect, including warning signs that a child may be a victim of abuse or neglect and factors indicating a child is at risk for abuse or neglect -Methods for increasing employee and parent awareness of prevention techniques for child abuse and neglect -Strategies for coordination between the center and appropriate community organizations -Actions that the parent of a child who is a victim of abuse or neglect should take to obtain assistance and intervention, including procedures for reporting child abuse or neglect
HHSC 746.201(1) — Policies Comply with Rules
HHSC risk weight: High. Corrected 2022-02-22. Correction verified 2022-03-02.
-
Illness & medication
Medication stored for one child was not in its original container.
HHSC 746.3805(b)(1) — Administering Medication - Original Container with Child's Name, Date
HHSC risk weight: Medium High. Corrected 2022-02-21. Correction verified 2022-02-22.
-
Safety & premises
Four of ten children's records reviewed needed emergency contact information.
HHSC 746.605(6) — Required Admission Information - Emergency Contact
HHSC risk weight: Medium High. Corrected 2022-02-22. Correction verified 2022-03-08.
-
Illness & medication Serious
Three of ten children's records reviewed needed updated immunization records.
HHSC 746.613(a) — Required Immunizations
HHSC risk weight: High. Corrected 2022-02-22. Correction verified 2022-03-02.
-
Staff background & training
Two of ten personnel records reviewed needed documentation showing how the caregivers meet education qualifications.
HHSC 746.901(2) — Required Personnel Records- Meets Requirements
HHSC risk weight: Medium. Corrected 2022-02-22. Correction verified 2022-03-02.
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Other Serious
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Dec 3, 2021 Report · Deficiencies cited (self-report)
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Supervision & ratios Serious
During the investigation it was determined that supervision was not maintained even though the caregiver was in the room they were not able to intervene to prevent a child from being injured.
HHSC 746.1203(4) — Responsibilities of Caregivers- Supervision of Children
HHSC risk weight: High. Corrected 2022-01-31. Correction verified 2022-02-15.
HHSC inspection history · no longer published by HHSC; kept here
-
Supervision & ratios Serious
-
Dec 3, 2021 Report · Deficiencies cited (self-report)
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Supervision & ratios Serious
During the investigation it was determined that supervision was not maintained even though the caregiver was in the room they were not able to intervene to prevent a child from being injured.
HHSC 746.1203(4) — Responsibilities of Caregivers- Supervision of Children
HHSC risk weight: High. Corrected 2022-01-31. Correction verified 2022-02-15.
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Supervision & ratios Serious
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Oct 20, 2021 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
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Oct 20, 2021 Inspection · No deficiencies cited
No violations cited on this visit.
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.