Well-care Kids First Child And Family Social Services
4347 S HAMPTON RD STE 120, Dallas, TX 75232 · Dallas County
Program
- Type
- Child-placing agency
- Ages
- -
- Hours
- 12:00 PM-02:00 PM
- Director / administrator
- Diann Phillips Smith
- Phone
- (904) 349-3207
- Regulated since
- Mar 27, 2024
- HHSC IDs
- Operation 1434444 · number 1764437- 15771
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2026 | 3 | 1 | Safety & premises (1), Staff background & training (1), Other (1) |
| 2025 | 1 | 1 | Staff background & training (1) |
| 2024 | 5 | 2 | Supervision & ratios (1), Staff background & training (1), Records & paperwork (1), Other (2) |
| 2023 | 20 | 4 | Supervision & ratios (4), Discipline & child guidance (2), Safety & premises (1), Staff background & training (3), Records & paperwork (5), Other (5) |
Inspections, investigations & assessments
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Aug 20, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 26, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 15, 2026 Report · No deficiencies cited
No violations cited on this visit.
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Apr 25, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 24, 2026 Report · No deficiencies cited
No violations cited on this visit.
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Jan 8, 2026 Inspection · Deficiencies cited
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Other
One of two floor plans reviewed did not indicate the indoor areas to be used by the children in care. The second floor plan reviewed was not legible to be read.
HHSC 749.3037(b) — Indoor area-foster home must identify indoor areas that children can use
HHSC risk weight: Low. Corrected 2026-01-15. Correction verified 2026-01-09.
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Safety & premises Serious
One of two home files reviewed did not have current auto insurance.
HHSC 749.3103 — Driver & passengers must follow all laws when driving, including laws on use of child passenger safety seat systems, seat belts & liability insurance
HHSC risk weight: Medium High. Corrected 2026-01-15. Correction verified 2026-01-09.
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Staff background & training
One of one staff record reviewed did not have documentation showing the person meet the qualifications for the job position they were hired for.
HHSC 749.553(2) — Personnel records-Include documentation showing that the person meets minimum age and qualifications for the position
HHSC risk weight: Medium Low. Corrected 2026-04-20. Correction verified 2026-04-14.
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Other
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Apr 7, 2025 Assessment · Deficiencies cited
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Staff background & training Serious
It was discovered during a sampling inspection that a frequent visitors to a foster home licensed with your operation, did not have required background check.
HHSC 745.621(a)(7) — AP Initial background checks submitted - At the time you become aware of anyone requiring a background check under 745.605
HHSC risk weight: High. Corrected 2025-04-07. Correction verified 2025-04-07.
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Staff background & training Serious
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Mar 13, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 29, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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May 16, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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May 7, 2024 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Mar 27, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Mar 21, 2024 Report · Deficiencies cited
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Records & paperwork
Home did not meet requirements according to standards. RCCL and CCL did not approve the assessment for dual license for the foster home.
HHSC 749.2493(5) — Day Care in a Foster Family Home-May provide day care if both the Residential Child-Care and Child Day-Care Divisions of Licensing approve
HHSC risk weight: Medium. Corrected 2024-05-24. Correction verified 2024-05-24.
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Supervision & ratios
Operation did not provide requested documents in a timely manner.
HHSC 749.537(a) — Active records-Available for immediate review and reproduction by Licensing
HHSC risk weight: Medium. Corrected 2024-05-24. Correction verified 2024-05-24.
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Staff background & training Serious
While reviewing the foster parents training log, recognizing Sexual abuse was missing from the log. Pictures can be found in document library. Information will be uploaded to CLASS for verification of compliance.
HHSC 749.881(4) — General pre-service training curriculum-Includes measures to prevent, identify, treat, report suspicion of child abuse, neglect, and exploitation
HHSC risk weight: Medium High. Corrected 2024-05-24. Correction verified 2024-05-24.
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Records & paperwork
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Mar 18, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Mar 14, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Feb 22, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 1, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 1, 2024 Inspection · Deficiencies cited
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Other
One out of four foster home file reviewed did not have a documented interview with a family member who lived outside of the home.
HHSC 749.2449(a)(7) — Interview For Foster Home Screening- Must include one interview with a family member not living in the home.
HHSC risk weight: Medium. Corrected 2024-02-15. Correction verified 2024-02-15.
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Other
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Jan 22, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 16, 2024 Report · Deficiencies cited
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Other Serious
There were several outlets that did not have covers. The foster parent placed covers in all missing outlets while Inspector was still in the home.
HHSC 749.1841(b) — Toddler requirements-A toddler's caregiver must ensure that the environment is safe
HHSC risk weight: High. Corrected at inspection. Corrected 2024-01-22.
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Other Serious
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Jan 11, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 30, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 24, 2023 Inspection · Deficiencies cited
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Other
A review of the home study indicated that an adult adopted child was not interviewed.
HHSC 749.2449(a)(6) — Interview For Foster Home Screening-Must include one interview by phone/in person or letter with child 12 yrs and older or adult children not in home
HHSC risk weight: Medium. Corrected 2023-09-01. Correction verified 2023-08-30.
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Other
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Jun 29, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 9, 2023 Inspection · Deficiencies cited
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Other
The floor plan does not meet the rule's requirement.
HHSC 749.2470(3)(A) — Verification-Includes obtaining floor plan showing dimensions and purposes of all rooms in the home and identifying indoor areas for children's use
HHSC risk weight: Medium Low. Corrected 2023-06-23. Correction verified 2023-08-29.
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Other
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Mar 22, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 7, 2023 Inspection · Deficiencies cited
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Other Serious
The application submitted indicates that the permit holder does not have a history of being a controlling person (pg. 3 of the 2960).
HHSC 745.243 — Complete Application
HHSC risk weight: High. Corrected 2023-02-21. Correction verified 2023-02-21.
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Records & paperwork Serious
This rule was not found in the policies and procedures submitted (749.101 (4)(A) and (B)
HHSC 749.101(4)(A) — Plans to submit - that ensures you will investigate reports of minimum standard violations, upon request by Licensing
HHSC risk weight: Medium High. Corrected 2023-02-21. Correction verified 2023-03-22.
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Records & paperwork
The policies and procedures do not indicate how staff files will be stored. It does not speak to how HHSC regulatory will gain access to files.
HHSC 749.103(b)(1) — Policies and procedures to submit - Related to record keeping, including where records will be located
HHSC risk weight: Medium. Corrected 2023-02-21. Correction verified 2023-02-21.
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Supervision & ratios
The volunteer policies do not define the volunteer's role, expected contact with children, and how Well-Care will provide the volunteer's with supervision.
HHSC 749.103(b)(16) — Policies and procedures to submit - Volunteers
HHSC risk weight: Medium Low. Corrected 2023-02-21. Correction verified 2023-02-21.
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Records & paperwork
The policies submitted state that "WCKF?s foster parents may take photos and record videotapes of foster children for the family?s personal use and for purposes of identification," It then goes on to state that these images can be released with written approval by CPS. The release of photos includes emails and text messages for private/personal use. The procedure conflicts with a child's right to confidential care and recording restrictions.
HHSC 749.103(b)(2) — Policies and procedures to submit - Personnel
HHSC risk weight: Medium. Corrected 2023-02-21. Correction verified 2023-03-22.
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Staff background & training
The organization chart lists names of employees. The case files do not support that a person would meet the criteria of a CPMS. The case manager and child placement specialist case files do not support that either person completed child placement activities.
HHSC 749.105(3)(A) — Personnel Policies - Develop professional staffing plan that demonstrates number/qualifications/responsibilities of professional positions appropriate
HHSC risk weight: Medium. Corrected 2023-02-21. Correction verified 2023-03-22.
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Staff background & training
The training plan does not specify how each position and/or caregiver will meet the minimum standard requirement.
HHSC 749.105(4) — Personnel Policies - Develop written policies on the training requirements for employees and caregivers
HHSC risk weight: Medium. Corrected 2023-02-21. Correction verified 2023-02-21.
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Safety & premises
Well-Care's policies indicate that emergency care services will be provided.
HHSC 749.109(1) — Admission policies - Include program's goals and services provided, including whether emergency admissions accepted
HHSC risk weight: Medium. Corrected 2023-02-21. Correction verified 2023-02-21.
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Other Serious
The EBI policies do not address all restrictions.
HHSC 749.115 — EBI policy - Develop EBI policies if my foster homes are permitted to use EBI
HHSC risk weight: Medium High. Corrected 2023-02-21. Correction verified 2023-03-22.
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Discipline & child guidance Serious
Well-Care?s abuse and neglect policies and procedures do not define how this rule will be met.
HHSC 749.135(4) — Abuse and neglect policy - Strategies for coordination between the agency and appropriate community organizations
HHSC risk weight: Medium High. Corrected 2023-02-21. Correction verified 2023-02-21.
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Other
The information submitted does not support how this standard was met.
HHSC 749.139(b)(3) — Agency plans, policies, and procedures formalized when governing body takes written action to adopt
HHSC risk weight: Medium Low. Corrected 2023-02-21. Correction verified 2023-03-22.
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Supervision & ratios
The budget submitted does not fully support that functions of a child placing agency. See title: FISCAL PLANS
HHSC 749.151(8) — Operational responsibilities - Prepare annual budget and control expenditures to ensure as required
HHSC risk weight: Medium. Corrected 2023-02-21. Correction verified 2023-03-22.
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Supervision & ratios
The insurance submitted does not support that children in care will be covered.
HHSC 749.155(1) — Operational Responsibilities- Maintain liability insurance coverage in the amount of $300,000 for each occurrence of negligence.
HHSC risk weight: Medium. Corrected 2023-02-21. Correction verified 2023-03-21.
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Records & paperwork
1 out of 2 employee files did not contain a date of hire.
HHSC 749.553(1) — Personnel records-Include date of employment
HHSC risk weight: Medium Low. Corrected 2023-02-21. Correction verified 2023-03-22.
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Records & paperwork
1 out of 2 employee files do not contain a job description.
HHSC 749.553(3) — Personnel records-Include current job description
HHSC risk weight: Medium Low. Corrected 2023-02-21. Correction verified 2023-03-22.
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Supervision & ratios
1 out of 2 employee records does not support that policies and procedures would be followed.
HHSC 749.553(7) — Personnel records-Include statement signed and dated by the employee that he has read a copy of the operational policies
HHSC risk weight: Medium Low. Corrected 2023-02-21. Correction verified 2023-03-22.
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Discipline & child guidance
1 out of 2 employee files reviewed does not show an agreement to comply with the rule.
HHSC 749.553(8) — Personnel records- Include signed/dated statement by the employee that they must immediately report suspected child abuse, neglect, or exploitation
HHSC risk weight: Medium. Corrected 2023-02-21. Correction verified 2023-03-22.
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Staff background & training
Well Care's EBI training certificate does not provide information regarding the type of training provided (such as SAMA), the trainer's name, and the trainer's credentials.
HHSC 749.949(b)(4) — Annual Training Documentation-Includes the trainer's name and qualifications, or the source of the training for self-instructional training
HHSC risk weight: Medium Low. Corrected 2023-02-21. Correction verified 2023-03-22.
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Other Serious
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, via Child Care Regulation datasets on data.texas.gov. Last read Oct 2, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.