Norma Leticia Santana

8814 BROOKWULF DR, Houston, TX 77099 · Harris County

18cited violations

10serious

11inspections & investigations

0enforcement actions

Program

Type: Registered child-care home
Licensed capacity: 12
Ages: Infant, Toddler, Pre-Kindergarten, School
Hours: 06:00 AM-08:45 PM
Phone: (832) 273-3297
Regulated since: Jun 1, 2007
HHSC IDs: Operation 315663 · number 872717
Official record: HHSC Child Care Search

Violations by category

Supervision & ratios 2
Safety & premises 9
Staff background & training 5
Other 2

Year by year

Year	Violations	Serious	Main categories
2024	1	1	Staff background & training (1)
2022	10	6	Supervision & ratios (2), Safety & premises (4), Staff background & training (2), Other (2)
2021	7	3	Safety & premises (5), Staff background & training (2)

Inspections, investigations & assessments

Sep 22, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Sep 22, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Oct 21, 2024 Inspection · Deficiencies cited
- Staff background & training Serious
  One caregiver needed skills based pediatric CPR training.
  
  HHSC 747.1313(b) — Pediatric First-Aid and Pediatric CPR Training -skill based and hands on
  
  HHSC risk weight: Medium High. Corrected 2024-10-30. Correction verified 2024-10-28.
HHSC inspection history
Nov 2, 2023 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Jan 20, 2023 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Jan 18, 2023 Report · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Nov 3, 2022 Inspection · Deficiencies cited
- Staff background & training
  The permit holder needed three hours of management training.
  
  HHSC 747.1309(e)(2) — Primary Caregiver Annual Training - More Than 5 Years Experience
  
  HHSC risk weight: Low. Corrected 2022-11-14. Correction verified 2022-11-09.
- Other Serious
  The permit holder did not have documentation of pet vaccinations.
  
  HHSC 747.3703(a) — Animals at Center - Documentation of Vaccinations
  
  HHSC risk weight: Medium High. Corrected 2022-11-14. Correction verified 2022-11-07.
- Safety & premises Serious
  The permit holder did not have documentation showing the fire extinguishers were checked monthly. Note: This was corrected during inspection.
  
  HHSC 747.5107(a) — Inspect Fire Extinguishers Monthly
  
  HHSC risk weight: Medium High. Corrected at inspection. Corrected 2022-11-03.
- Safety & premises Serious
  The permit holder did not have documentation showing the smoke detection system was tested monthly. Note: The smoke detection system was tested and documented during inspection.
  
  HHSC 747.5115 — Smoke Detectors Testing
  
  HHSC risk weight: High. Corrected at inspection. Corrected 2022-11-03.
- Supervision & ratios Serious
  The operation was not equipped with a working carbon detection system.
  
  HHSC 747.5331 — Registered or Licensed Child-Care Home Must be Equipped with a Working Carbon Monoxide (CO) Detection System, unless located in a School Facility
  
  HHSC risk weight: High. Corrected 2022-11-07. Correction verified 2022-11-03.
- Other Serious
  The permit holder did not have documentation showing the carbon detection system was checked monthly.
  
  HHSC 747.5337(a)(3) — Electric or Battery Operated CO System-Document Test Date, Battery Installation Date and Staff Name conducting Testing and Installation
  
  HHSC risk weight: Medium High. Corrected 2022-11-07. Correction verified 2022-11-03.
- Safety & premises
  Records were evaluated for five children enrolled and the following was determined: -Three needed an emergency contact. -One needed emergency care information such as physician name, address, and phone number. -One needed a date of birth.
  
  HHSC 747.603(a)(2) — Children's Records - Admission Information
  
  HHSC risk weight: Medium. Corrected 2022-11-14. Correction verified 2022-11-22.
- Supervision & ratios Serious
  The operation did not have a record of sign in and out logs available for review during this inspection. Note: This was corrected during inspection.
  
  HHSC 747.635(a) — Sign-in and Sign-out Logs Maintained
  
  HHSC risk weight: Medium High. Corrected at inspection. Corrected 2022-11-03.
HHSC inspection history
Nov 1, 2022 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Jan 3, 2022 Assessment · Deficiencies cited
- Safety & premises
  Children's records were reviewed and the following was determined: Two children needed emergency contact information. Three children needed a special needs statement.
  
  HHSC 747.603(a)(2) — Children's Records - Admission Information
  
  HHSC risk weight: Medium. Corrected 2022-01-06. Correction verified 2022-01-10.
- Staff background & training
  Personnel records were needed for two staff members.
  
  HHSC 747.801(3) — Records Maintained and Made Available - Personnel and Training
  
  HHSC risk weight: Medium. Corrected 2022-01-10. Correction verified 2022-01-10.
HHSC inspection history
Dec 3, 2021 Assessment · Deficiencies cited
- Safety & premises Serious
  The plan to handle transportation emergencies was not available for review during this inspection.
  
  HHSC 747.5419 — Plan to Handle Transportation Emergencies
  
  HHSC risk weight: High. Corrected 2021-12-27. Correction verified 2021-12-20.
- Safety & premises
  Children's records were reviewed and the following was determined: One child needed a food allergy statement. Two children needed emergency contact information. One child needed the enrollment date. Two children needed a special needs statement.
  
  HHSC 747.603(a)(2) — Children's Records - Admission Information
  
  HHSC risk weight: Medium. Corrected 2021-12-20. Correction verified 2022-01-03.
- Staff background & training
  The permit holder was unable to meet the original due date of 12/07/2021. The compliance date has been extended until 12/27/2021.
  
  HHSC 747.801(3) — Records Maintained and Made Available - Personnel and Training
  
  HHSC risk weight: Medium. Corrected 2021-12-27. Correction verified 2022-01-03.
HHSC inspection history
Nov 8, 2021 Inspection · Deficiencies cited
- Safety & premises Serious
  The following was not available for review in the transportation vehicle during this inspection: -Transportation log -Emergency medical transport and treatment authorization forms for each child being transported -Parent's names and telephone numbers and emergency telephone numbers for each child being transported
  
  HHSC 747.5417(a)(1) — Required Equipment in Vehicles - List of Children
  
  HHSC risk weight: High. Corrected 2021-11-08. Correction verified 2021-11-19.
- Safety & premises Serious
  The plan to handle transportation emergencies was not available for review during this inspection.
  
  HHSC 747.5419 — Plan to Handle Transportation Emergencies
  
  HHSC risk weight: High. Corrected 2021-11-15. Correction verified 2021-12-03.
- Safety & premises
  Four children's records were reviewed and the following was determined: One child needed the admission date One child needed an emergency contact One child needed a special needs statement One child's admission file was not available for review.
  
  HHSC 747.603(a)(2) — Children's Records - Admission Information
  
  HHSC risk weight: Medium. Corrected 2021-11-15. Correction verified 2021-12-03.
- Staff background & training
  Personnel records were not available for review during this inspection.
  
  HHSC 747.801(3) — Records Maintained and Made Available - Personnel and Training
  
  HHSC risk weight: Medium. Corrected 2021-11-15. Correction verified 2021-12-03.
HHSC inspection history

Get the full file

HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.

Email the request Printable letter (fax or mail)

Send to: HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions

Show the letter text

Letter text

Dear Open Records Coordinator,

Under the Texas Public Information Act, Texas Government Code Chapter 552, I request copies of the following Child Care Regulation records for Norma Leticia Santana, 8814 BROOKWULF DR, Houston, TX 77099-1238 (operation ID 315663, operation number 872717), for January 1, 2019 to the present:

1. Every inspection, assessment and investigation report, including the deficiencies cited and the operation's corrective actions.
2. Every complaint and self-report intake and its finding.
3. Every corrective or adverse action (evaluation, probation, suspension, revocation, denial, administrative penalty) with related correspondence.
4. Every plan of action or correction the operation submitted, and HHSC's response.

I understand that information made confidential by law (for example the identities of children, families and reporters) may be redacted; please release the remainder. Please provide the records electronically by email. If the cost will exceed $40, please send me an itemized estimate first.

Thank you,

[Your name]
[Email] · [Phone]

If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.

Source: Texas Health and Human Services Commission, via Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.