RecordWell Data

Kindercare Learning Center

2017 Londonderry Dr, Madison, WI 53704 · Dane County

112cited violations
24marked serious
11inspection visits
11enforcement actions

Program

Type
Group center
Licensed capacity
130
Ages
6 weeks – 12 years, 11 months
Hours
06:00 AM-06:00 PM (Jan-Dec)
Licensee
April Carter
Contact
Brooks, Aaliyah
Phone
608-249-3393
YoungStar
5 Stars
Regulated since
03/01/1997
DCF IDs
Facility 120609 · Provider 0000580590/037
Official record
DCF Child Care Finder

Violations by category

Year by year

YearViolationsSeriousMain categories
2026185 Cleanliness & sanitation (2), Supervision & ratios (1), Safety & premises (3), Food & allergies (1), Staff background & training (7), Records & paperwork (1), Other (3)
2025164 Cleanliness & sanitation (4), Safety & premises (4), Staff background & training (5), Records & paperwork (2), Other (1)
20247815 Cleanliness & sanitation (11), Illness & medication (6), Supervision & ratios (5), Discipline & child guidance (1), Safety & premises (6), Staff background & training (33), Records & paperwork (6), Other (10)

Enforcement actions

A warning letter is not an enforcement action under Wisconsin law and carries no appeal rights. Orders and forfeitures are enforcement actions and can be appealed.

Inspection visits

  1. May 11, 2026 Licensing visit · 428 rules checked, 5 not met 1 serious
    • Records & paperwork

      An order letter from March 20, 2026 was not posted near the center's license as required.

      DCF 251.04(2)(L)1.b. — Department Notices Posted

    • Cleanliness & sanitation Serious

      Potentially hazardous materials were not inaccessible to children when several spray bottles of cleaning solutions were stored in an unlocked, floor level cabinet in the Preschool classroom.

      DCF 251.06(2)(d) — Access To Materials Potentially Harmful To Children

    • Safety & premises

      Emergency plans were not practiced as required when, based on the emergency drill log, no fire or tornado drills were completed during the month of April.

      DCF 251.06(3)(b)2. — Emergencies - Practice Written Plans

    • Other

      Each child was not provided with individual bedding when the children in the Preschool classroom were napping on cots without sheets on them.

      DCF 251.07(4)(d) — Naps Or Rest Periods - Individual Bedding

    • Other

      Intake information was not stored in the classrooms where children under age 2 were in attendance as required when the infant classroom did not have any intake information for the children in the classroom. Staff stated that the intake forms were stored in the children's files in the office.

      DCF 251.09(1)(b) — Infant & Toddler - Location & Sharing Intake Information

    DCF visit report · Correction plan (PDF)

  2. Feb 17, 2026 Licensing visit · 138 rules checked, 13 not met 4 serious
    • Staff background & training

      Staff records were not available for review when, during the licensing visit, the files for 2 staff members could not be located.

      DCF 251.05(2)(a) — Staff Record - Maintenance & Availability

    • Staff background & training Serious

      During the monitoring visit, Staff A and Staff D were working in classrooms without an eligible caregiver background check on file as required. In addition, Staff E was working in a classroom with a caregiver background check on file that was expired.

      DCF 251.05(2)(a)2. — Staff Record - Completed Background Check

    • Staff background & training

      Staff A, B, and C did not have documentation of the educational qualifications for their position on file as required.

      DCF 251.05(2)(a)4.d. — Staff Record - Educational Qualifications

    • Staff background & training

      Staff B was working in a classroom with children under age 5 without documentation of training on preventing abusive head trauma on file as required.

      DCF 251.05(3)(b) — Abusive Head Trauma Prevention Training

    • Staff background & training

      Staff A and C did not have documentation of training on child abuse and neglect reporting requirements on file within 1 week of starting work as required.

      DCF 251.05(3)(cm) — Child Abuse & Neglect - Biennial Training

    • Staff background & training Serious

      Staff A, B, and C were working in classrooms as lead teachers but did not have the required entry level training for the position.

      DCF 251.05(3)(f)3. — Child Care Teacher - Entry-Level Training

    • Supervision & ratios

      During the monitoring visit, Staff A, B, and C were not working under the supervision of a lead qualified teacher as required.

      DCF 251.05(3)(g)1. — Assistant Child Care Teacher - Supervision

    • Safety & premises Serious

      The plastic barrier around a climber on the playground had multiple metal bolts sticking up from it, causing a hazard.

      DCF 251.06(2)(a) — Potential Source Of Harm On Premises

    • Cleanliness & sanitation Serious

      Potentially hazardous materials were not inaccessible when several spray bottles of cleaning solutions were stored in an unlocked, floor level cabinet in the Pre-K classroom.

      DCF 251.06(2)(d) — Access To Materials Potentially Harmful To Children

    • Other

      Intake information was not stored in the classrooms where children under age 2 were in attendance as required when the toddler classroom did not have any intake information for any of the children in the classroom. Staff stated that intake forms were stored in the children's files in the office.

      DCF 251.09(1)(b) — Infant & Toddler - Location & Sharing Intake Information

    • Staff background & training

      During the monitoring visit, Staff B was working alone in the infant room but did not have documentation of training in infant and toddler care as required.

      DCF 251.09(1)(e) — Infant & Toddler - Provider Training

    • Safety & premises

      During the monitoring visit, an infant was observed crying in a crib for 17 minutes before a staff member responded to the child.

      DCF 251.09(2)(a) — Infant & Toddler - Responding To Crying Children

    • Food & allergies

      Several bottles in the infant refrigerator were not labeled with the child's name and date as required.

      DCF 251.09(3)(a)2. — Infant & Toddler - Food & Formula Brought From Home

    DCF visit report · Correction plan (PDF)

  3. Oct 3, 2025 Licensing visit · 548 rules checked, 5 not met 2 serious
    • Safety & premises Serious

      A playground climber that was over 4 feet in height did not have 9 inches of fall zone equipment underneath it and 4 feet beyond the equipment as required.

      DCF 251.06(11)(b)5. — Outdoor Play Space - Energy-Absorbing Surfaces

    • Safety & premises Serious

      The premises was not free of hazards when, on the toddler playground, there were several sharp, cut off branches from a bush that protruded from the ground, creating a hazard.

      DCF 251.06(2)(a) — Potential Source Of Harm On Premises

    • Safety & premises

      The center did not maintain a record of fire and tornado drills as required when staff members could not find any emergency drill documentation during the monitoring visit.

      DCF 251.06(3)(b)4. — Emergencies - Record Of Fire / Tornado Drills

    • Other

      Each child over age 1 was not provided with an individual sheet when none of the children in the two-year-old classroom had sheets on their cots at nap time as required.

      DCF 251.07(4)(d) — Naps Or Rest Periods - Individual Bedding

    • Safety & premises

      A 5-month-old child was observed sleeping in a crib with a blanket around him during the monitoring visit. In addition, the child was sleeping in the crib with a pacifier that had a string of soft beads attached to it.

      DCF 251.09(1)(L) — Infant & Toddler - Soft Materials In Cribs

    DCF visit report · Correction plan (PDF)

  4. Jul 25, 2025 Licensing visit · 15 rules checked, 2 not met 2 serious
    • Cleanliness & sanitation Serious

      The whereabouts of each child was not known to assigned childcare workers when, on July 16, 2025, a 2.5-year-old child was left alone in a bathroom while the rest of the group transitioned outside to the playground. The child was unsupervised for approximately 5 minutes. This incident was self-reported by the center.

      DCF 251.055(1)(a) — Supervision Of Children

    • Cleanliness & sanitation Serious

      The center's child tracking procedure failed when, according to staff interviews, on July 16, 2025, a teacher did not complete a name to face attendance check prior to transitioning a group of children to the playground. This resulted in a 2.5-year-old child being left alone in a bathroom for approximately 5 minutes while the rest of the group went outside. This incident was self-reported by the center.

      DCF 251.055(1)(f) — Child Tracking Procedure

    DCF visit report · Correction plan (PDF)

  5. May 27, 2025 Licensing visit
    • Staff background & training

      Staff A was working with children but did not have an eligible background check on file as required.

      DCF 251.05(2)(a)2. — Staff Record - Completed Background Check

    • Staff background & training

      Staff A was working in a classroom with children under age 5 but had not completed the required training on Abusive Head Trauma.

      DCF 251.05(3)(b) — Abusive Head Trauma Prevention Training

    • Cleanliness & sanitation

      Soap was not accessible to the children when the soap dispenser in a toddler classroom was empty.

      DCF 251.06(10)(f) — Bathroom Supplies

    • Cleanliness & sanitation

      The faucets on a sink in a toddler room were covered in masking tape, preventing the water from being turned on and making it so that the children's hands and face could not be washed.

      DCF 251.07(6)(i)1. — Washing Child's Hands & Face

    DCF visit report · Correction plan (PDF)

  6. Jan 15, 2025 Licensing visit · 42 rules checked, 5 not met
    • Records & paperwork

      Information provided to the department was not accurate when center staff reported that Staff B was no longer fulfilling director duties per the Imposed Plan of Correction, despite evidence to the contrary. The center staff reported that a qualified director was fulfilling the director role as an "acting director" since August 2024. Several staff were interviewed and reported that Staff B continued to fulfill the director duties, and not the "acting director."

      DCF 251.04(2)(c) — Current, Accurate Information

    • Staff background & training

      A physical health report indicating that the person is free from illnesses detrimental to children, including tuberculosis, and that the person is physically able to work with young children was not completed within 30 days after a person was hired when Staff A's start date was 9/3/2024 and they had a physical examination completed on 11/8/2024.

      DCF 251.05(2)(a)3.a. — Staff Record - Physical Examination

    • Staff background & training

      All employees in regular contact with children did not maintain a file of a current certificate of completion for infant and child CPR and AED training within 3 months after being hired when Staff A's start date was 9/13/2025 and they have not completed the required training as of the date of the licensing visit.

      DCF 251.05(3)(c) — Cardiopulmonary Resuscitation Training

    • Staff background & training

      The center director, who had been working as the center director since January 2024, was not preliminarily qualified to be the director for a center with a capacity of 51 or more children prior to beginning work. The director did not complete the preservice training by December 31, 2024, as required by the department's Imposed Plan of Correction.

      DCF 251.05(3)(e)4.d. — Center Director / Large Center - Entry-Level Training

    • Records & paperwork

      The program did not implement the center's written policies when the director reported they were unaware of the policies for late pick-up.

      DCF 251.07(1)(h) — Program Reflects Policies

    DCF visit report · Correction plan (PDF)

  7. Nov 13, 2024 Licensing visit · 146 rules checked, 10 not met 4 serious
    • Records & paperwork Serious

      The licensee did not maintain a current or accurate written record of daily attendance when there were six toddlers in Toddler A and only five toddlers were signed in to the classroom.

      DCF 251.04(6)(b) — Current, Accurate Daily Attendance Record

    • Staff background & training

      A physical examination was not completed within 30 days after a person was hired when Staff B began working on 10/14/2024 and had not completed the physical examination indicating that they were free from illnesses detrimental to children.

      DCF 251.05(2)(a)3.a. — Staff Record - Physical Examination

    • Staff background & training

      Staff B did not have an orientation within one week of beginning work, as required, when their start date was October 14, 2024 and Staff B did not have record of having an orientation.

      DCF 251.05(2)(a)8. — Staff Record - Orientation

    • Staff background & training

      Training on child abuse and neglect reporting requirements were not completed during the required timeline of one week after their start date, when Staff B began working at the center on October 14, 2024 and completed the training October 28, 2024.

      DCF 251.05(3)(cm) — Child Abuse & Neglect - Biennial Training

    • Staff background & training Serious

      Prior to assuming to position, Staff C did not complete the required entry level training when they were working as a lead teacher and did not meet the entry level training requirements.

      DCF 251.05(3)(f)3. — Child Care Teacher - Entry-Level Training

    • Staff background & training

      An assistant child care teacher is not working under the supervision of a qualitied child care teacher as required when Staff C has not completed the required entry level training and is supervising an assistant teacher.

      DCF 251.05(3)(g)1. — Assistant Child Care Teacher - Supervision

    • Staff background & training Serious

      The center did not implement an orientation for all new employees within the first week at the center when Staff B began working at the center on 10/14/2024 and had not completed the orientation in the required timeline.

      DCF 251.05(4)(a) — Staff Orientation - Develop, Implement, Document

    • Cleanliness & sanitation

      A child's hands were not washed after the child used the bathroom.

      DCF 251.07(6)(i)1. — Washing Child's Hands & Face

    • Cleanliness & sanitation

      A teacher did not wash their hands after assisting a child with toileting. Additionally, the teacher discarded two soiled pullups and did not wash their hands.

      DCF 251.07(6)(i)2. — Adult Handwashing

    • Safety & premises Serious

      A child under the age of one was not placed on their back to sleep when the infant was laying on their stomach, awake in their crib and the teacher was patting the child's back to get them to go back to sleep.

      DCF 251.09(2)(bm) — Infant & Toddler - Sleep Position

    DCF visit report · Correction plan (PDF)

  8. Sep 27, 2024 Licensing visit · 17 rules checked, 4 not met 1 serious

    The DCF Finder's main page now lists this visit as "No Violations found". Its own visit report below still cites these rules. DCF's list drops violations after about two years.

    • Staff background & training

      Staff A Did Not Have An Orientation Within One Week Of Beginning Work, As Required, When Their Start Date Was June 6, 2024 And They Had An Orientation On September 24, 2024.

      DCF 251.05(2)(a)8. — Staff Record - Orientation

    • Staff background & training

      Each Child Care Worker Did Not Complete The Department Approved Training On Preventing Abusive Head Trauma Before Their First Day Of Beginning Work When Staff A's Start Date Was 6/25/2024 And They Completed The Training On 9/24/2024.

      DCF 251.05(3)(b) — Abusive Head Trauma Prevention Training

    • Staff background & training Serious

      Staff A Did Not Have The Education Qualifications Prior To Assuming The Position Of Child Care Teacher.

      DCF 251.05(3)(f)3. — Child Care Teacher - Entry-Level Training

    • Other

      Each Infant And Toddler Were Not Receiving Care By A Regularly Assigned Child Care Worker When They Were Receiving Care By 2-7 Different Child Care Teachers Each Day.

      DCF 251.09(1)(d) — Infant & Toddler - Assignment To Room & Caregiver

    DCF visit report · Correction plan (PDF)

  9. Aug 19, 2024 Licensing visit · 6 rules checked, 6 not met 1 serious

    The DCF Finder's main page now lists this visit as "No Violations found". Its own visit report below still cites these rules. DCF's list drops violations after about two years.

    • Staff background & training

      All Employees In Regular Contact With Children Did Not Maintain A Current Certificate Of Completion Of Infant And Child Cpr Training When Staff B, Staff F, And Staff J Completed A Cpr Training That Did Not Include Infant And Child Cardiopulmonary Resuscitation And Automated External Defibrillator. Additionally, Staff Aa Has Not Completed An Approved Cpr Training And Their Start Date Was October 16, 2023.

      DCF 251.05(3)(c) — Cardiopulmonary Resuscitation Training

    • Supervision & ratios

      The Designated Center Director Was Not Responsible For The Supervision Of The Planning And Implementation Of The Center's Programming When The Administrator Appointed Staff D Has The Acting Director, But Staff A Continued To Do The Director's Responsibilities.

      DCF 251.05(3)(e)2. — Center Director - Responsibilities

    • Staff background & training

      The Center Director Has Not Completed The Preservice Training Requirements Prior To Beginning Work When Staff A Has Not Completed The Required Entry Level Trainings And Has Not Provided Documentation By September 1, 2024, Indicating Enrollment In The Required Trainings.

      DCF 251.05(3)(e)4.d. — Center Director / Large Center - Entry-Level Training

    • Staff background & training Serious

      Prior To Assuming The Position, A Person Hired To Be A Child Care Teacher Did Not Complete Or Obtain Entry Level Training When Staff B Was Working As A Lead Child Care Teacher And Did Not Complete The Required Entry Level Training. Additionally, On September 6, 2024, Kindercare Learning Center Agreed To Have Qualified Staff Working In Assigned Classrooms To Keep The Classrooms Open. On September 9, 2024, It Was Reported By Kindercare Learning Center That Staff G Was Working As A Lead Child Care Teacher In The Infant Room. Staff G Has Not Completed The Entry Level Training.

      DCF 251.05(3)(f)3. — Child Care Teacher - Entry-Level Training

    • Staff background & training

      An Assistant Child Care Teacher Is Not Working Under The Supervision Of A Qualitied Child Care Teacher As Required When Staff B Has Not Completed The Required Entry Level Training And Is Supervising Staff C. Additionally, Staff E Has Not Completed The Required Entry Level Training And Is Supervising Staff F.

      DCF 251.05(3)(g)1. — Assistant Child Care Teacher - Supervision

    • Staff background & training

      A Person Working As An Assistant Child Care Teacher Has Not Completed The Entry Level Qualification As Required When Staff Aa Did Not Complete The Required Introduction To Child Care Profession Course Within 6 Months After Assuming The Position.

      DCF 251.05(3)(g)2. — Assistant Child Care Teacher - Qualifications

    DCF visit report · Correction plan (PDF)

  10. May 13, 2024 Licensing visit · 37 rules checked, 37 not met 6 serious

    The DCF Finder's main page now lists this visit as "No Violations found". Its own visit report below still cites these rules. DCF's list drops violations after about two years.

    • Illness & medication

      Notification Was Not Made Immediately And Parents Were Not Provided Sufficient Detail To Reasonably Apprise Them After Child 1 Developed A Bruise On Their Ear, Which Indicates Injury To The Head Area, And Staff Was Unable To Describe How The Child Sustained The Injury Or Whether The Bruise Was Present When The Child Arrived To The Center.

      DCF 251.04(4)(a)2.c. — Parent Notification - Injury, Consumption Of Allergen, Incorrect Medication

    • Records & paperwork

      Documentation Of A Follow Up Physical Exam For Child 1 Was Overdue By 3 Months.

      DCF 251.04(6)(a)8.a. — Child Record - Physical Exam - Under 2

    • Records & paperwork Serious

      Current, Accurate Written Record Of The Daily Attendance, Including The Actual Time Of Arrival And Departure For Each Child, Was Not Recorded When An Infant Left For The Day But Was Not Signed Out Of The Classroom. Staff Noticed The Child Left And Erased The Child's Name From A Whiteboard But Did Not Sign The Child Out On The Written Or Electronic Attendance Record.

      DCF 251.04(6)(b) — Current, Accurate Daily Attendance Record

    • Discipline & child guidance Serious

      Staff Witnessed Unusual, Unexplained Bruising On Two Separate Occasions To A 1-Year-Old's Ear But Did Not Report Their Concerns To Child Protective Services Or Law Enforcement.

      DCF 251.04(8)(a) — Mandated Reporting - Child Abuse & Neglect

    • Staff background & training

      Personal Information Including The Name, Date Of Birth, Education, Position, Previous Work Experience Was Not On File For Staff E, Staff I And Staff L.

      DCF 251.05(2)(a)1. — Staff Record - Personal Information

    • Staff background & training

      Staff E, Staff F And Staff J Did Not Have A Report On A Physical Examination Indicating That They Are Free From Illnesses Detrimental To Children, Including Tuberculosis, And That They Are Physically Able To Work With Young Children.

      DCF 251.05(2)(a)3.a. — Staff Record - Physical Examination

    • Staff background & training

      Documentation Of Educational Qualifications Was Missing For Staff D, Staff E, Staff F, Staff G, Staff J, Staff L And Staff M.

      DCF 251.05(2)(a)4.d. — Staff Record - Educational Qualifications

    • Staff background & training

      Documentation Of Completion Of High School Was Missing For Staff F, Staff G, Staff H, Staff I, Staff J, Staff L And Staff M.

      DCF 251.05(2)(a)5. — Staff Record - High School Diploma

    • Staff background & training

      Documentation Of Days And Hours Worked, And In Which Classroom, When The Person Was Included In The Staff-To-Child Ratio Was Not Maintained By The Center When A Review Of Attendance For April 23 - May 3, 2024 Showed Staff Signed In But Not Signed Out Of Classrooms Over 15 Times.

      DCF 251.05(2)(a)6. — Staff Record - Days & Hours Worked

    • Staff background & training

      Documentation Of Current Cardiopulmonary Resuscitation (Cpr) Training Was Missing For Staff F, Staff J And Staff M.

      DCF 251.05(3)(c) — Cardiopulmonary Resuscitation Training

    • Staff background & training

      Training On Child Abuse And Neglect Reporting Requirements, Required To Be Completed Within One Week After Beginning Work At The Center And Again At Least Every 2 Years Thereafter, Was Incomplete For Staff D, Staff E, Staff F And Staff K.

      DCF 251.05(3)(cm) — Child Abuse & Neglect - Biennial Training

    • Staff background & training

      The Center Director Is Not Qualified To Be A Director Of This Center, Which Has A Capacity Of 51 Or More Children, As The Director Did Not Complete Preservice Entry Level Training Requirements Prior To Beginning Work As The Center Director As Required.

      DCF 251.05(3)(e)4.d. — Center Director / Large Center - Entry-Level Training

    • Staff background & training Serious

      Prior To Assuming The Position Of Lead Teacher, Staff G, Staff L And Staff M Did Not Complete Entry Level Training.

      DCF 251.05(3)(f)3. — Child Care Teacher - Entry-Level Training

    • Supervision & ratios

      Staff A, E, F, H, I And J Were Hired As Assistant Child Care Teachers But Were Required To Care For Children Without Working Under The Supervision Of A Qualified Lead Child Care Teacher, As Required.

      DCF 251.05(3)(g)1. — Assistant Child Care Teacher - Supervision

    • Staff background & training Serious

      Orientation For Staff E, Staff I And Staff L Was Not Completed And Documented Within Their First Week At The Center As Required.

      DCF 251.05(4)(a) — Staff Orientation - Develop, Implement, Document

    • Staff background & training

      Staff A, Staff E, Staff F, Staff H, Staff I And Staff J Provided Sole Supervision To Groups Of Children During Opening And Closing Hours And During Nap, Without First Completing The Required Entry Level Training.

      DCF 251.055(1)(c) — Supervision - Opening & Closing Hours

    • Supervision & ratios Serious

      The Ratio Of Child Care Workers To Children Was Less Than The Minimum Number Of Child Care Workers To Children Required When A Review Of Attendance Records Showed On April 29, 2024 The "Threes Morning" Classroom Had Only One Child Care Worker Signed In With 13 Children, Including One 5-Year-Old, Six 4-Year-Olds And Six 3-Year-Olds, When Two Child Care Workers Were Required.

      DCF 251.055(2)(b) — Staff-To-Child Ratios - Minimum

    • Supervision & ratios Serious

      The Maximum Group Size Was Exceeded For Groups That Include Infants And Toddlers When The Two B Classroom Attendance For May 2, 2024 Showed 12 Children Signed In, Including Two 1-Year-Olds, One 2-Year-Old, Six 2.5-Year-Olds And Three 3-Year-Olds, When Only 8 Children Are Allowed.

      DCF 251.055(2)(d) — Mixed Age Group With Children Under Age 2 - Group Size

    • Other

      A Door Was Observed To Be Used For Ventilation In The Pre-K Classroom But Was Not Screened As Required.

      DCF 251.06(2)(o) — Windows & Doors Used For Ventilation

    • Safety & premises

      The Emergency Exit In The Pre-K Classroom Was Blocked By A Shelving Unit To Prevent Children From Leaving While Using The Door To Provide Fresh Air.

      DCF 251.06(4)(d) — Exits & Passageways - Unobstructed, Minimum Width

    • Safety & premises

      The Center Did Not Provide The Infant Classroom With A Sufficient Amount Of Indoor Play Equipment To Allow Each Child A Choice Of At Least 3 Activities Involving Equipment.

      DCF 251.07(3)(b)2. — Equipment - Quantity For Indoors

    • Other

      Children Who Had Awakened After They Were Done Napping Were Not Allowed To Get Up And Get Off Their Cots And Were Not Provided A Quiet Activity When Children Were Observed To Sit Up And Look At Staff And Were Told "It's Not Time To Get Up Yet."

      DCF 251.07(4)(b) — Naps Or Rest Periods - Awake Children

    • Cleanliness & sanitation

      Child Care Staff Reported That A Child Is Regularly Placed On The Carpet To Sleep In The Morning And Not Provided With A Sleeping Surface That Is Clean, Safe And Washable, As Required.

      DCF 251.07(4)(cm) — Naps Or Rest Periods - Sleeping Surfaces - Children 1 And Older

    • Cleanliness & sanitation

      Bedding Was Not Maintained And Stored In A Clean And Sanitary Manner When A Blanket Was Observed To Be Hanging Over A Crib, Hovering Over The Dirty Diaper Bin.

      DCF 251.07(4)(e) — Naps Or Rest Periods - Bedding Maintenance, Storage, Cleanliness

    • Illness & medication

      Staff A Reported That When Children Arrive To The Center Staff A Does Not Observe Children For Signs Or Symptoms Of Injury.

      DCF 251.07(6)(a) — Observation - Symptoms Of Illness

    • Illness & medication

      The Toddler B Classroom Medical Log Book Showed Lines Were Skipped And One Entry Was Not Signed By Staff. The Toddler A Medical Log Book Showed Two Entries That Were Not Signed By Staff.

      DCF 251.07(6)(dm)2. — Medical Log - Pages & Entries

    • Illness & medication

      A 1-Year-Old Child Had Unusual Bruising On Their Ear Twice And Staff Reported To Witness Each Instance But Neither Injury Was Recorded In The Medical Log Book.

      DCF 251.07(6)(dm)3.a. — Medical Log - Observation Or Evidence Of Injury

    • Illness & medication

      Times That Injuries Occurred Were Missing In Seven Of Nine Entries In The Toddler A Medical Log Book And In Two Of Six Entries In The Toddler B Medical Log Book.

      DCF 251.07(6)(dm)3.b. — Medical Log - Injury In Care

    • Safety & premises

      In The Infant A Classroom An Infant Was Observed Asleep In A Crib That Had Multiple Blankets And Soft Items Stacked On The Side Of The Crib.

      DCF 251.09(1)(L) — Infant & Toddler - Soft Materials In Cribs

    • Other

      Admission Information For Infants And Toddlers, Including For Infants Who Started During The Monitoring Visit, Did Not Have Intake Information Available In The Infant A Classroom.

      DCF 251.09(1)(b) — Infant & Toddler - Location & Sharing Intake Information

    • Other

      Child Care Staff Did Not Document Changes In A Child's Development And Routines Every Three Months Based On Discussion With The Parent When Child 1'S Documentation Had Not Been Updated Since November Of 2023.

      DCF 251.09(1)(c) — Infant & Toddler - Documenting Changes In Development

    • Staff background & training

      After Reviewing Files For Nine Staff Who Are Regularly Assigned To Care For Infants And Toddlers, None Had Completed The Required Training On Care Of Infants And Toddlers.

      DCF 251.09(1)(e) — Infant & Toddler - Provider Training

    • Other

      Child Care Workers Were Observed On Several Occasions To Not Respond Promptly To Crying Infants Needs.

      DCF 251.09(2)(a) — Infant & Toddler - Responding To Crying Children

    • Other

      Infants Were Not Provided With A Wide Variety Of Safe Toys And Objects When Only Soft Books And Broken Toys Were Available In The Infant A Classroom.

      DCF 251.09(2)(h) — Infant & Toddler - Safe Toys & Objects

    • Other

      An Infant Who Was Not Yet Developmentally Able To Sit Up Without Assistance Was Not Held Or Placed In An Infant Chair Or Seat During Feeding.

      DCF 251.09(3)(a)11. — Infant & Toddler - Care During Feeding

    • Cleanliness & sanitation

      Specific Written Directions From Parents Or A Physician On The Use Of Diapering Salves Was Not Posted In The Diaper Changing Area And Staff G And Staff I Reported Being Uncertain About Whether To Use A Salve On An Infant Who Was Experiencing A Bad Rash.

      DCF 251.09(4)(a)10. — Infant & Toddler - Diapering Lotions, Powders, Salves

    • Cleanliness & sanitation

      The Sink In The Infant A Classroom That Is Meant For Food Preparation Was Used To Wash Hands After Diapering While Toys Were Soaking In The Sink Meant For Washing Hands After Diapering.

      DCF 251.09(4)(b) — Infant & Toddler - Sinks In Self-Contained Area

    DCF visit report · Correction plan (PDF)

  11. May 6, 2024 Licensing visit · 251 rules checked, 21 not met 3 serious

    The DCF Finder's main page now lists this visit as "No Violations found". Its own visit report below still cites these rules. DCF's list drops violations after about two years.

    • Records & paperwork Serious

      The Center Did Not Maintain A Current, Accurate Written Record Of The Daily Attendance Of Each Child And The Actual Arrival Time Of Each Child When There Were Five Toddlers In The Toddler Room And Only Four Toddlers Were Signed In. Additionally, There Were 13, 3-And 4-Year-Old Children In One Classroom, And Only Eight Children Were Signed In On The Daily Attendance Record.

      DCF 251.04(6)(b) — Current, Accurate Daily Attendance Record

    • Staff background & training

      The Licensee Did Not Maintain A File On Each Employee When Staff C Did Not Have Any Records On File And According To The Assistant Director, It Was The Employee's First Day Of Hire.

      DCF 251.05(2)(a) — Staff Record - Maintenance & Availability

    • Staff background & training

      A Staff Record With The Employee's Address, Date Of Birth, Education, Pervious Work Experience In Childcare, And Emergency Contact Information Were Not Recorded When Staff A Did Not Have A Record Of Personal Information.

      DCF 251.05(2)(a)1. — Staff Record - Personal Information

    • Staff background & training

      Each Childcare Worker Did Not Have Training On Preventing Abusive Head Trauma When Staff A Did Not Have A Document Of Completion Of A Department Approved Training On Appropriate Way To Manage Crying, Fussing, And Distraught Children.

      DCF 251.05(3)(b) — Abusive Head Trauma Prevention Training

    • Staff background & training

      All Employees In Regular Contact With Children Did Not Maintain A Current Certification Of Completion For Infant And Child Cardiopulmonary Resuscitation And Automated External Defibrillator Use When Staff B's Cpr Certificate Expired In July 2023.

      DCF 251.05(3)(c) — Cardiopulmonary Resuscitation Training

    • Staff background & training

      Each Employee Did Not Have The Biennial Training On Child Abuse And Neglect Reporting Within One Week After Beginning Work And At Least Every 2 Years When Staff B's Start Date Was November 15, 2023 And Staff B Did Not Have Documentation Of Completing The Required Training.

      DCF 251.05(3)(cm) — Child Abuse & Neglect - Biennial Training

    • Staff background & training Serious

      A Child Care Teacher Did Not Have The Required Entry-Level Training Prior To Assuming The Position When Staff A Did Not Complete Fundamentals Of Infant And Toddler Care, Skills And Strategies For The Child Care Teacher, Or Introduction To The Child Care Professions And They Were Working As A Teacher In The Infant Room.

      DCF 251.05(3)(f)3. — Child Care Teacher - Entry-Level Training

    • Supervision & ratios Serious

      The Ratio Of Childcare Workers To Children Was Less Than The Minimum Number Of Childcare Workers To Children When The Toddler Room Had Five Toddlers And One Teacher, And The Approved Ratio Is 1:4.

      DCF 251.055(2)(b) — Staff-To-Child Ratios - Minimum

    • Cleanliness & sanitation

      Toilet Rooms And Fixtures Were Not In Sanitary Condition When Three Toilets Had Dirty, Dark Water In Them. Additionally, There Was Toilet Paper Pieces On The Bathroom Floors Next To The Toilet. The Floors Were Dirty And Unsanitary.

      DCF 251.06(10)(dm)1. — Washrooms - Sanitary Conditions

    • Cleanliness & sanitation

      Bathroom Supplies Were Not Accessible To Children Using The Facilities When There Wasn't Any Paper Towel In The School Age Bathroom.

      DCF 251.06(10)(f) — Bathroom Supplies

    • Cleanliness & sanitation

      The Premises Was Not Clean And In Good Repair When There Were Food Crumbs And Pieces Of Gravel On The Toddler Room And 3-Year-Old Room Floors. Additionally, There Was Broken Tile On The Wall In The School Age Bathroom.

      DCF 251.06(2)(gm) — Premises - Well Drained, Clean, In Good Repair

    • Safety & premises

      The Fire Evacuation Route, And Shelter Area Were Not Posted When The 3-Year-Old Room Did Not Have The Evacuation Route And Shelter Area Posted.

      DCF 251.06(3)(b)1. — Emergencies - Routes And Shelter Areas Posted

    • Safety & premises

      Exits And Exit Passageways Did Not Have A Minimum Clearance Of Three Feet When The Exit In The Infant Room Was Obstructed By A Rocking Chair And Small Toy Box Which Were Directly In Front Of The Exit.

      DCF 251.06(4)(d) — Exits & Passageways - Unobstructed, Minimum Width

    • Cleanliness & sanitation

      Routines Such As Toileting And Eating And Intervals Between Activities Were Not Planned To Avoid Keeping Children In Assembled In Large Groups When Children Were Observed Running Around A Classroom, Screaming And Yelling, And Climbing On Top Of The Classroom Play Structure. Additionally, According To The Daily Schedule, Breakfast Is Scheduled To Be Served Between 8:30-9:00Am. At 9:00Am Breakfast Was Still Not Served To The Children In The School Age Room.

      DCF 251.07(1)(d) — Daily Routines

    • Cleanliness & sanitation

      A Toddler Was Not Provided With A Clean, Safe, And Washable Sleep Surface When He Was Sleeping On The Classroom Cushion, With A Canopy.

      DCF 251.07(4)(cm) — Naps Or Rest Periods - Sleeping Surfaces - Children 1 And Older

    • Other

      The Current Menu Was Not Accessible To Parents When The Menu Posted Was From March 18, 2024.

      DCF 251.07(5)(a)5.a. — Menus - Post

    • Illness & medication

      Medication Was Being Kept At The Center Without A Current Medication Administration Authorization When There Was Unlabeled, Individual Gummy Medication In The School Age Room, In The Medicine Box And The Teacher Reported Not Knowing Who They Belonged To And Reported That He Did Not Know If There Was A Medication Administration Authorization From The Parents.

      DCF 251.07(6)(f)6. — Current Authorizations For Medications On Premises

    • Other

      Bodily Secretions Were Not Wiped Up With A Disposable Tissue When An Infant Had Mucus Under His Nose And By His Mouth And It Was Not Wiped. Additionally, A Toddler Had Mucus Under His Nose And On His Cheeks And It Was Not Wiped.

      DCF 251.07(6)(g)1. — Wiping Bodily Secretions

    • Records & paperwork

      The Childcare Worker Did Not Know Where The Admission Information For An Infant Was Located In The Classroom When The Worker Was Unable To Locate The Infant's Intake Form And She Reported That The Other Teachers Verbally Report To Her What Each Infant Needs.

      DCF 251.09(1)(b) — Infant & Toddler - Location & Sharing Intake Information

    • Records & paperwork

      Each Infant Was Not Cared By A Regularly Assigned Childcare Worker When Two Separate Teachers Were Recorded On The Daily Attendance Record As Being In The Infant Room In The Early Morning And Three Additional Teachers Were Observed Providing Care For Infants Between 8:00Am And 9:15Am.

      DCF 251.09(1)(d) — Infant & Toddler - Assignment To Room & Caregiver

    • Staff background & training

      The Department Had Restricted Access To The Staff Records And Attendance Records When The Department Sent An Email To The Director On May 8, 2024, Requesting Records For Four Staff And The Attendance Records For April 23, 2024-May 7. 2024. The Director Was Given A Deadline Of May 9, 2024 At 12:00Pm And Did Not Submit The Requested Documents. Additionally, Continuing Education Records Were Requested During The Monitoring Visit And The Person Responsible Was Unable To Provide Them To The Department.

      DCF 251.12(2)(a) — Department Access To Center

    DCF visit report · Correction plan (PDF)

Get the full file

DCF publishes about 3 years of monitoring. Older history, complaint files and self-reported incidents require a public records request. Wisconsin's public records law (Wis. Stat. §§ 19.31–19.39) gives anyone the right to ask. You don't have to say why. Electronic copies are generally free.

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Send to
DCF Records Custodian · DCFRecordsRequest@wisconsin.gov · fax (608) 422-7161 · 201 W. Washington Avenue, Madison, WI 53703
Copy
DCF Southern Regional Licensing Office · DCFPlicBRLSRO@wisconsin.gov · 608-422-6765
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If something is happening now, file a child care complaint with DCF. For suspected abuse, contact your county child protective services or law enforcement.

Source: Wisconsin Department of Children and Families, via the Child Care Finder and the licensed and certified directories. History last read Oct 1, 2026. Violation text is DCF's own wording. The categories are ours, added to help you scan.