Child Crisis Center Of El Paso
None, TX
Program
- Type
- General residential operation
- Licensed capacity
- 39
- Ages
- 0-15
- Hours
- -
- Director / administrator
- Andrew Cruz Castaneda
- Phone
- (915) 562-7955
- Regulated since
- Jun 21, 1991
- HHSC IDs
- Operation 110840 · number 254729
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2026 | 6 | 5 | Cleanliness & sanitation (1), Discipline & child guidance (1), Safety & premises (2), Staff background & training (1), Other (1) |
| 2025 | 8 | 5 | Supervision & ratios (1), Discipline & child guidance (1), Staff background & training (3), Other (3) |
| 2024 | 7 | 5 | Supervision & ratios (1), Staff background & training (6) |
| 2023 | 4 | 4 | Cleanliness & sanitation (1), Food & allergies (1), Staff background & training (1), Other (1) |
| 2022 | 4 | 4 | Cleanliness & sanitation (4) |
Inspections, investigations & assessments
-
Jul 23, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jun 11, 2026 Report · No deficiencies cited
No violations cited on this visit.
-
Jun 11, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jun 8, 2026 Report · Deficiencies cited (self-report)
-
Discipline & child guidance Serious
Video footage revealed that a child in care was dragged by her feet from the recreational room to her bedroom for misbehaving.
HHSC 748.2307(1) — Other Prohibited Punishments-any harsh, cruel, unusual, unnecessary, demeaning, or humiliating discipline/punishment
HHSC risk weight: High. Corrected 2026-07-10. Correction verified 2026-07-07.
-
Discipline & child guidance Serious
-
Jun 8, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
-
May 12, 2026 Inspection · Deficiencies cited
-
Other
Initial Service Plan for two children in care do not have signatures of the individuals involved.
HHSC 748.1337(b)(1)(N) — Initial Service Plan-Include signatures of service planning team members that were involved in development of service plan
HHSC risk weight: Low. Corrected 2026-05-18. Correction verified 2026-06-08.
-
Cleanliness & sanitation Serious
Transportation and outdoor equipment are not well maintained.
HHSC 748.3301(i) — Physical Site-Equipment and furniture must be safe for children and must be kept clean and in good repair
HHSC risk weight: Medium High. Corrected 2026-05-18. Correction verified 2026-06-08.
-
Safety & premises Serious
Mobile playground equipment does not have an even six feet perimeter.
HHSC 748.3525(a) — Use Zone-The use zone in front of the access and to the sides of a slide must extend a minimum of 6 feet from the perimeter of the equipment
HHSC risk weight: Medium High. Corrected 2026-05-18. Correction verified 2026-06-08.
-
Safety & premises Serious
New mobile playground equipment does not have the required safety loose fill depth.
HHSC 748.3563(d) — Protective Surfacing-Must ensure 9 inches of the loose-fill materials are maintained at all times
HHSC risk weight: Medium High. Corrected 2026-05-18. Correction verified 2026-06-08.
-
Staff background & training Serious
Staff members do not have up to date normalcy and trauma informed care training.
HHSC 748.930(a)(1) — Caregivers at operations with less than 25 children or 30% of their population receiving treatment services must have 20hrs annual training
HHSC risk weight: Medium High. Corrected 2026-05-18. Correction verified 2026-06-08.
-
Other
-
Oct 31, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Oct 30, 2025 Report · No deficiencies cited
No violations cited on this visit.
-
Oct 7, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Sep 25, 2025 Inspection · Deficiencies cited
-
Other
Children in care do not have a waiver/variance submitted to extend placement.
HHSC 748.4207(a)(1) — Placement Extension-if there is appropriate reason for continuing care, a child younger than five may continue placement for a total of 30 days
HHSC risk weight: Low. Corrected 2025-10-02. Correction verified 2025-10-01.
-
Staff background & training Serious
Staff member has not completed the first aid training.
HHSC 748.911(c)(1) — Each caregiver must be certified in first aid within 90 days of employment.
HHSC risk weight: Medium High. Corrected 2025-10-02. Correction verified 2025-10-01.
-
Other
-
Sep 23, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Sep 9, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Sep 2, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Sep 2, 2025 Report · No deficiencies cited
No violations cited on this visit.
-
Sep 1, 2025 Report · Deficiencies cited (self-report)
-
Other Serious
A child in care sustained an injury that required medical attention while playing. The staff member was preoccupied performing other duties in another room not supervising the children in care when the incident occured.
HHSC 748.685(a)(3) — Caregiver responsibility - being aware of and accountable for each child's on-going activity
HHSC risk weight: High. Corrected 2025-09-25. Correction verified 2025-09-25.
-
Other Serious
-
Aug 21, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Aug 21, 2025 Report · No deficiencies cited
No violations cited on this visit.
-
Aug 20, 2025 Report · Deficiencies cited
-
Supervision & ratios Serious
During the walk through of the operation, an infant was observed to be asleep in his crib in a swaddle blanket.
HHSC 748.1757(b) — AP Prohibited for infants-Crib must be bare except for tight fitting sheet & crib mattress cover per 748.1757(c) for infant less than 12 months
HHSC risk weight: High. Corrected at inspection. Corrected 2025-11-16.
-
Supervision & ratios Serious
-
Aug 17, 2025 Report · Deficiencies cited
-
Discipline & child guidance Serious
Caregiver slapped child on the head. Update after follow up: deficiency was corrected
HHSC 748.2303(a) — Corporal Punishment-May not use/threaten corporal punishment, such as hitting/spanking, forced exercise, holding physical position, unproductive work.
HHSC risk weight: High. Corrected 2025-10-16. Correction verified 2025-10-31.
-
Discipline & child guidance Serious
-
Jul 8, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jul 7, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jul 3, 2025 Report · No deficiencies cited (self-report)
No violations cited on this visit.
-
Jul 2, 2025 Report · No deficiencies cited
No violations cited on this visit.
-
Jun 27, 2025 Report · Deficiencies cited
-
Other
The service plans for children in care were not updated as required per minimum standards.
HHSC 748.1385(3) — Service Plan Review-Must document any achieved or changed objectives
HHSC risk weight: Medium Low. Corrected 2025-08-01. Correction verified 2025-08-01.
-
Staff background & training
Various staff members did not have their annual training for Trauma Informed Care and Psychotropic medication training completed on time.
HHSC 748.935(a)(2) — Annual Training Timeline-Each person must complete the required annual training during each subsequent 12-month period
HHSC risk weight: Medium. Corrected 2025-08-01. Correction verified 2025-08-01.
-
Other
-
May 2, 2025 Report · No deficiencies cited
No violations cited on this visit.
-
Apr 28, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Apr 24, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Apr 19, 2025 Report · No deficiencies cited
No violations cited on this visit.
-
Apr 16, 2025 Report · No deficiencies cited
No violations cited on this visit.
-
Mar 19, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Feb 28, 2025 Report · No deficiencies cited
No violations cited on this visit.
-
Feb 27, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Feb 16, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Feb 15, 2025 Report · Deficiencies cited (self-report)
-
Staff background & training Serious
Staff member does not have current normalcy training.
HHSC 748.930(b)(3) — Annual Training- Caregivers must have 1 hour normalcy training.
HHSC risk weight: Medium High. Corrected 2025-03-07. Correction verified 2025-03-10.
-
Staff background & training Serious
-
Dec 28, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Dec 28, 2024 Report · No deficiencies cited (self-report)
No violations cited on this visit.
-
Oct 23, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Oct 15, 2024 Inspection · Deficiencies cited
-
Supervision & ratios
Operation does not have physical address or phone number included in the report.
HHSC 748.311(1) — Serious Incident Documentation-Includes name of the operation, physical address, and telephone number
HHSC risk weight: Medium. Corrected 2024-10-22. Correction verified 2024-10-23.
-
Staff background & training
Staff does not have training documentation. No preservice training.
HHSC 748.363(13) — Personnel records-Include record of training and training hours.
HHSC risk weight: Medium. Corrected 2024-10-22. Correction verified 2024-10-23.
-
Staff background & training Serious
Personnel files are missing reference checks and employment history verifications.
HHSC 748.505(b)(6) — Minimum qualifications for employees- Must have cleared pre-employment screening assessment.
HHSC risk weight: Medium High. Corrected 2024-10-22. Correction verified 2024-10-23.
-
Staff background & training Serious
Current EBI training expired on 03/26/2024.
HHSC 748.930(b)(1)(A) — Annual Training-Caregivers in operations other than cottage homes must have 4 hrs of EBI every 6 months.
HHSC risk weight: Medium High. Corrected 2024-10-22. Correction verified 2024-10-23.
-
Staff background & training Serious
Staff last took normalcy training 08/30/23.
HHSC 748.930(b)(3) — Annual Training- Caregivers must have 1 hour normalcy training.
HHSC risk weight: Medium High. Corrected 2024-10-22. Correction verified 2024-10-23.
-
Staff background & training Serious
Staff does not have transportation training.
HHSC 748.930(b)(4) — Annual Training- Caregivers must have 2 hours transportation safety training if caring for children younger than 9 yrs old.
HHSC risk weight: Medium High. Corrected 2024-10-22. Correction verified 2024-10-23.
-
Staff background & training Serious
Staff member has expired training (05/04/2023)
HHSC 748.930(b)(5) — Annual Training- Caregivers must have psychotropic medication training if the caregiver administers psychotropic medication.
HHSC risk weight: Medium High. Corrected 2024-10-22. Correction verified 2024-10-23.
-
Supervision & ratios
-
Jun 21, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jun 11, 2024 Report · No deficiencies cited
No violations cited on this visit.
-
May 24, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
May 23, 2024 Report · No deficiencies cited (self-report)
No violations cited on this visit.
-
May 15, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
May 1, 2024 Report · No deficiencies cited
No violations cited on this visit.
-
Feb 25, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jan 5, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Dec 19, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
Dec 11, 2023 Report · No deficiencies cited (self-report)
No violations cited on this visit.
-
Dec 6, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
Dec 2, 2023 Report · Deficiencies cited
-
Staff background & training Serious
Employee's previous training expired on 06/17/22 and it was renewed on 12/14/2023.
HHSC 748.930(b)(2) — Annual Training- Caregivers must have 2 hrs trauma informed care.
HHSC risk weight: Medium High. Corrected 2024-01-04. Correction verified 2024-01-05.
-
Staff background & training Serious
-
Nov 3, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
Oct 31, 2023 Inspection · Deficiencies cited
-
Cleanliness & sanitation Serious
A boxing stand with a boxing bag were placed in the recreation area of the shelter. This equipment is without support and not attached to the ground.
HHSC 748.3301(i) — Physical Site-Equipment and furniture must be safe for children and must be kept clean and in good repair
HHSC risk weight: Medium High. Corrected 2023-11-02. Correction verified 2023-11-03.
-
Cleanliness & sanitation Serious
-
Oct 27, 2023 Assessment · No deficiencies cited
No violations cited on this visit.
-
Sep 19, 2023 Report · No deficiencies cited
No violations cited on this visit.
-
Jul 25, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jun 30, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jun 29, 2023 Report · No deficiencies cited (self-report)
No violations cited on this visit.
-
Jun 16, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jun 9, 2023 Report · Deficiencies cited (self-report)
-
Other Serious
Staffed gave an inappropriate letter to one of the children in care. Staff also took pictures of himself with children, who were making obscene hand gestures.
HHSC 748.507(1) — Employee general responsibilities-Demonstrate competency, prudent judgment, self-control in presence of children and when performing assigned tasks
HHSC risk weight: Medium High. Corrected 2023-07-20. Correction verified 2023-07-25.
-
Other Serious
-
Jun 8, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
May 17, 2023 Inspection · Deficiencies cited
-
Food & allergies Serious
Children's files do not have allergy information visible.
HHSC 748.393(b)(2) — Active child record-Includes known allergies and chronic conditions or
HHSC risk weight: Medium High. Corrected 2023-05-25. Correction verified 2023-06-08.
-
Food & allergies Serious
-
Mar 8, 2023 Report · No deficiencies cited
No violations cited on this visit.
-
Feb 22, 2023 Report · No deficiencies cited
No violations cited on this visit.
-
Dec 22, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
-
Nov 18, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
-
Nov 3, 2022 Inspection · Deficiencies cited
-
Cleanliness & sanitation Serious
Inspectors found several expired products, products with no received or expired date. Products were donated.
HHSC 748.3441(a) — Food Preparation-Food & drinks must be of safe quality, stored, prepared, distributed, & served under sanitary & safe conditions
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2022-11-03.
-
Cleanliness & sanitation Serious
-
May 3, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
-
Apr 29, 2022 Report · No deficiencies cited
No violations cited on this visit.
-
Mar 14, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
-
Mar 11, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
-
Mar 7, 2022 Report · No deficiencies cited (self-report)
No violations cited on this visit.
-
Mar 1, 2022 Inspection · Deficiencies cited
-
Cleanliness & sanitation Serious
Several bicycles, damaged and without air in their tires. The backboard of the basketball hoop is broken. The storage in the playground outside, does not have any windows. One of the nursery rooms has broken shades and the sealing is uncovered leaving wires and vents exposed.
HHSC 748.3301(i) — Physical Site-Equipment and furniture must be safe for children and must be kept clean and in good repair
HHSC risk weight: Medium High. Corrected 2022-03-11. Correction verified 2022-03-14.
-
Cleanliness & sanitation Serious
During the inspection the boy's shower was covered with limes scale deposits and mold. One of the toilets had feces in the rim. There were spotted areas of dirt/mold along the surface of the shower angels.
HHSC 748.3391(a) — Bathrooms-Must be maintained in good repair & kept clean
HHSC risk weight: Medium High. Corrected 2022-03-11. Correction verified 2022-03-14.
-
Cleanliness & sanitation Serious
An extensive amount of expired items, were found in the freezer and refrigerator, during the inspection.
HHSC 748.3445(a) — Food Preparation-Food and drinks must be of safe quality, stored, prepared, and served under sanitary & safe conditions
HHSC risk weight: Medium High. Corrected 2022-03-11. Correction verified 2022-03-14.
-
Cleanliness & sanitation Serious
-
Feb 11, 2022 Report · No deficiencies cited
No violations cited on this visit.
-
Nov 24, 2021 Inspection · No deficiencies cited
No violations cited on this visit.
-
Oct 18, 2021 Inspection · No deficiencies cited
No violations cited on this visit.
-
Oct 10, 2021 Report · No deficiencies cited
No violations cited on this visit.
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, via Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.