The Parent Helper Daycare & Learning Center
3939 S POLK ST STE 110, Dallas, TX 75224 · Dallas County
Program
- Type
- Licensed center
- Licensed capacity
- 50
- Ages
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 06:00 AM-06:30 PM
- Director / administrator
- Jamell Vincent
- Phone
- (214) 272-3822
- Regulated since
- Jun 30, 2020
- HHSC IDs
- Operation 1345368 · number 1701395
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2026 | 5 | 1 | Supervision & ratios (1), Safety & premises (1), Staff background & training (1), Records & paperwork (1), Other (1) |
| 2025 | 5 | 1 | Supervision & ratios (1), Safety & premises (2), Staff background & training (1), Other (1) |
| 2024 | 15 | 2 | Cleanliness & sanitation (3), Supervision & ratios (4), Safety & premises (4), Records & paperwork (1), Other (3) |
| 2023 | 8 | 1 | Illness & medication (1), Supervision & ratios (3), Safety & premises (2), Staff background & training (2) |
| 2022 | 16 | 2 | Supervision & ratios (5), Safety & premises (1), Food & allergies (1), Staff background & training (1), Records & paperwork (3), Other (5) |
Inspections, investigations & assessments
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Sep 15, 2026 Assessment
No violations cited on this visit.
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Jul 10, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 25, 2026 Inspection · Deficiencies cited
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Supervision & ratios Serious
A child was observed asleep in a room alone.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2026-06-25. Correction verified 2026-07-10.
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Staff background & training
An individual who did not have current transportation training transported children in care of the operation to a field trip destination.
HHSC 746.1316(a) — Transportation Safety Training -Director and Employee Complete 2 Hours Annually
HHSC risk weight: Medium High. Corrected 2026-06-25. Correction verified 2026-07-10.
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Other
A child was observed asleep in a highchair.
HHSC 746.2905(2) — Children Not Required to Sleep - May Not Confine in a Restrictive Device
HHSC risk weight: Medium High. Corrected 2026-06-25. Correction verified 2026-07-10.
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Safety & premises
A child under the age of 12 years old was seated in the front seat of the vehicle used to transport children to a field trip destination.
HHSC 746.5607(d) — Child Passenger Safety Seat System - Child 12 Years and Younger Must Not Ride in Front Seat
HHSC risk weight: Medium High. Corrected 2026-06-25. Correction verified 2026-07-10.
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Supervision & ratios Serious
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Jan 17, 2026 Assessment · Deficiencies cited
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Records & paperwork
Annual report has not been completed and submitted by required due date.
HHSC 746.303(b) — Report Number of Employees
HHSC risk weight: Medium Low. Corrected 2026-01-21. Correction verified 2026-01-23.
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Records & paperwork
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Nov 24, 2025 Inspection · Deficiencies cited
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Supervision & ratios
Caregiver in the infant room was observed supervising seven infant children.
HHSC 746.1601 — Child/ Caregiver Ratio - 13 or More Children
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2025-11-24.
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Other Serious
An infant was observed wandering off outside to the infant room during the inspection.
HHSC 746.2401(7) — Basic Requirements for Infants - Never Unsupervised
HHSC risk weight: High. Corrected at inspection. Corrected 2025-11-24.
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Supervision & ratios
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Nov 21, 2025 Report · No deficiencies cited
No violations cited on this visit.
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Aug 18, 2025 Inspection · Deficiencies cited
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Staff background & training
Two staff files do not have current pediatric CPR training.
HHSC 746.1315(b) — Each Caregiver and the Director Must Have Current Training in pediatric CPR
HHSC risk weight: Medium High. Corrected 2025-09-03. Correction verified 2025-08-26.
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Safety & premises
Shelving and furniture in the infant classroom appears stained and soiled.
HHSC 746.3407 — Maintenance of Building, Grounds and Equipment
HHSC risk weight: Medium High. Corrected 2025-08-25. Correction verified 2025-08-26.
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Safety & premises
Fire drills were not documented for the months of June and July.
HHSC 746.5205(4) — Documentation of Drills
HHSC risk weight: Medium. Corrected 2025-08-21. Correction verified 2025-09-05.
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Staff background & training
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Jun 9, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 27, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 7, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 18, 2024 Inspection · Deficiencies cited
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Supervision & ratios
One classroom was over ratio during the inspection. There were eight infants, SAG: 12-17 months, with one caregiver. This was corrected at inspection when more caregivers arrived and all classrooms met ratio.
HHSC 746.1601 — Child/ Caregiver Ratio - 13 or More Children
HHSC risk weight: Medium High. Corrected 2024-09-18. Correction verified 2024-10-07.
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Safety & premises
One crib in the 0-11 month classroom does not have a snugly fitting mattress.
HHSC 746.2409(a)(1) — Safety Requirements for Cribs - Snug Fitting, Firm, Flat Mattress Designed for Use in Crib
HHSC risk weight: Medium High. Corrected 2024-09-30. Correction verified 2024-10-07.
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Other Serious
There are two holes measuring more than 1/4 inch in diameter for one play yard in the infant classroom.
HHSC 746.2411(2)(G) — Safety Requirements for Play Yards - Size of Mesh Openings
HHSC risk weight: High. Corrected 2024-09-30. Correction verified 2024-10-07.
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Supervision & ratios
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Jun 13, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 8, 2024 Report · Deficiencies cited (self-report)
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Supervision & ratios
This standard was tasked as part of an investigation and found deficient. The two year old classroom was over ratio by one student.
HHSC 746.1601 — Child/ Caregiver Ratio - 13 or More Children
HHSC risk weight: Medium High. Corrected 2024-06-03. Correction verified 2024-06-13.
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Supervision & ratios
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Apr 3, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Mar 11, 2024 Inspection · Deficiencies cited
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Other
A table manufactured for use with safety straps does not have safety straps on it. Children were observed at the table without being strapped in.
HHSC 746.4501(b) — Chairs - Safety Straps Used if Required by Manufacturer
HHSC risk weight: Medium. Corrected 2024-03-26. Correction verified 2024-04-03.
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Other
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Feb 28, 2024 Inspection · Deficiencies cited
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Supervision & ratios
The infant classroom was over ratio by one. This was corrected at inspection when a caregiver returned to the operation.
HHSC 746.1601 — Child/ Caregiver Ratio - 13 or More Children
HHSC risk weight: Medium High. Corrected 2024-02-28. Correction verified 2024-03-11.
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Cleanliness & sanitation
A caregiver was observed turning away from the diaper changing table while an infant was on the table.
HHSC 746.3503(c)(3) — Diaper Changing Equipment - If Above Floor Level Caregiver Must Face Child and Be Within Arm's Length of Child
HHSC risk weight: Medium High. Corrected 2024-02-28. Correction verified 2024-03-11.
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Cleanliness & sanitation
A caregiver was observed not washing their hands after diaper changing.
HHSC 746.3505(a) — Diapering Procedures - Caregiver's Hands Washed
HHSC risk weight: Medium High. Corrected 2024-02-28. Correction verified 2024-03-11.
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Cleanliness & sanitation
Infant's hands were not washed after diaper changing.
HHSC 746.3505(b) — Diapering Procedures - Wash Infant's Hands
HHSC risk weight: Medium High. Corrected 2024-02-28. Correction verified 2024-03-11.
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Other
A table manufactured for use with safety straps does not have safety straps on it. Children were observed at the table without being strapped in.
HHSC 746.4501(b) — Chairs - Safety Straps Used if Required by Manufacturer
HHSC risk weight: Medium. Corrected 2024-03-05. Correction verified 2024-03-11.
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Safety & premises Serious
A transportation vehicle designed to seat eight people is not equipped with an electronic child safety alarm.
HHSC 746.5625(a) — Electronic Child Safety Alarm - is equipped in each vehicle
HHSC risk weight: High. Corrected 2024-04-01. Correction verified 2024-04-03.
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Safety & premises
One of the five children's records reviewed did not have completed information for a physician or emergency care facility.
HHSC 746.605(11) — Required Admission Information - Physician Information
HHSC risk weight: Medium. Corrected 2024-03-05. Correction verified 2024-03-11.
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Safety & premises
Complete emergency contact information was not available for five of the five children's records reviewed.
HHSC 746.605(6) — Required Admission Information - Emergency Contact
HHSC risk weight: Medium High. Corrected 2024-03-05. Correction verified 2024-03-11.
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Supervision & ratios
Four of the five children's records reviewed that have attended the operation for at least 12 months do not have a health statement.
HHSC 746.611(b) — Health Statement on File within 1 Week of Admission
HHSC risk weight: Medium. Corrected 2024-03-20. Correction verified 2024-04-03.
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Records & paperwork
Two of the five personnel files reviewed do not have a notarized affidavit on file.
HHSC 746.901(4) — Required Personnel Records - Required Affidavit
HHSC risk weight: Medium Low. Corrected 2024-03-05. Correction verified 2024-03-11.
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Supervision & ratios
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Apr 27, 2023 Inspection · Deficiencies cited
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Staff background & training
5 of 5 staff files reviewed did not include orientation training.
HHSC 746.1301(a)(1)(A) — Training Requirements for Employees, Caregivers, and Directors - Orientation
HHSC risk weight: Medium High. Corrected 2023-05-04. Correction verified 2023-05-05.
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Staff background & training
There was no transportation training on file for the individual responsible for transporting children in care.
HHSC 746.1301(a)(7)(A) — Training Requirements for Employees, Caregivers, and Directors - Transportation training
HHSC risk weight: Medium High. Corrected 2023-05-04. Correction verified 2023-05-05.
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Supervision & ratios
A child enrolled at the operation with a known food allergy did not have an emergency food allergy plan on file for review during the inpspection.
HHSC 746.3819 — Food Allergy Emergency Plan Signed by Parents and Health Care Professional
HHSC risk weight: Medium High. Corrected 2023-05-04. Correction verified 2023-05-04.
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Supervision & ratios
The operation's emergency preparedness plan did not include: How children will be evacuated or relocated to the designated safe area or alternate shelter, including specific procedures for evacuating and relocating children who are under 24 months of age, who have limited mobility, or who otherwise may need assistance in an emergency, such as children who have mental, visual, or hearing impairments
HHSC 746.5202(1) — Emergency Preparedness Plan - Evacuation, relocation, and sheltering/lock-down procedures
HHSC risk weight: Medium High. Corrected 2023-05-04. Correction verified 2023-05-05.
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Safety & premises
There was no current record of monthly fire drills.
HHSC 746.5205(4) — Documentation of Drills
HHSC risk weight: Medium. Corrected 2023-05-04. Correction verified 2023-05-04.
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Supervision & ratios Serious
There was no list of names available for children being transported by the operation.
HHSC 746.5617(a)(1) — Required Equipment in Vehicles - List of Children
HHSC risk weight: High. Corrected 2023-05-04. Correction verified 2023-05-05.
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Illness & medication
1 of 6 student files reviewed did not include current immunization records.
HHSC 746.613(b) — Immunization Records, Exceptions, and Exemptions Current
HHSC risk weight: Medium High. Corrected 2023-05-04. Correction verified 2023-05-05.
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Safety & premises
There was no current record of monthly carbon monoxide, smoke detector, or fire extinguisher inspections.
HHSC 746.801(10) — Required Records Maintained and Made Available - Safety Documentation for Emergency Drills, Fire Extinguishers, & Smoke Detectors
HHSC risk weight: Medium. Corrected 2023-05-04. Correction verified 2023-05-04.
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Staff background & training
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Jun 24, 2022 Assessment · Deficiencies cited
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Records & paperwork
The caregiver in the infant classroom was not aware of the ages of the children in care and did not have record of each child's age available.
HHSC 746.1203(3) — Responsibilities of Caregivers - Know Children's Names and Ages
HHSC risk weight: Medium High. Corrected 2022-07-01. Correction verified 2022-06-27.
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Other
The infants did not have infant feeding instructions available for review.
HHSC 746.2421(a) — Written Feeding Instructions - Signed and Dated by Parent or Health-Care Professional
HHSC risk weight: Medium. Corrected 2022-07-01. Correction verified 2022-07-12.
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Supervision & ratios
The operation did not have a current gas leak test conducted.
HHSC 746.5401 — Requirement of Gas Leak Inspection
HHSC risk weight: Medium High. Corrected 2022-07-01. Correction verified 2022-06-27.
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Records & paperwork
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Jun 13, 2022 Inspection · Deficiencies cited
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Records & paperwork
The caregiver in the infant classroom was not aware of the ages of the children in care and did not have record of each child's age available.
HHSC 746.1203(3) — Responsibilities of Caregivers - Know Children's Names and Ages
HHSC risk weight: Medium High. Corrected 2022-06-17. Correction verified 2022-06-24.
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Safety & premises
Infants were observed to be seated in bouncers and highchairs without the use of safety straps. The deficiency was corrected during the inspection as the children were strapped into the seat or removed to meet compliance.
HHSC 746.2407 — Infant Care Area Furnishings and Equipment -Use of Safety Straps
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2022-06-13.
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Other
The infants did not have infant feeding instructions available for review.
HHSC 746.2421(a) — Written Feeding Instructions - Signed and Dated by Parent or Health-Care Professional
HHSC risk weight: Medium. Corrected 2022-06-17. Correction verified 2022-06-24.
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Supervision & ratios
The operation did not have a current gas leak test conducted.
HHSC 746.5401 — Requirement of Gas Leak Inspection
HHSC risk weight: Medium High. Corrected 2022-06-17. Correction verified 2022-06-24.
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Records & paperwork
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Jun 10, 2022 Inspection · Deficiencies cited
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Records & paperwork
The caregiver in the infant classroom was not aware of the ages of the children in care and did not have record of each child's age available.
HHSC 746.1203(3) — Responsibilities of Caregivers - Know Children's Names and Ages
HHSC risk weight: Medium High. Corrected 2022-06-10. Correction verified 2022-06-13.
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Supervision & ratios
There were six infants (SAG: 0-11 months) in the infant classroom with one caregiver.
HHSC 746.1601 — Child/ Caregiver Ratio - 13 or More Children
HHSC risk weight: Medium High. Corrected 2022-06-10. Correction verified 2022-06-13.
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Other
Several children in the school-aged classroom confirmed that they'd been watching movies for at least over an hour.
HHSC 746.2207(c)(3) — Screen Time Activities - Not Exceed One Hour Daily
HHSC risk weight: Medium. Corrected 2022-06-10. Correction verified 2022-06-13.
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Food & allergies Serious
Two infants who are unable to hold their own bottle to feedd themselves, were confirmed to have heavy blankets used to prop up their bottles for feeding.
HHSC 746.2419(3) — Requirements for Feeding Infants - Never Prop Bottles
HHSC risk weight: High. Corrected 2022-06-10. Correction verified 2022-06-13.
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Other Serious
A infant was observed being allowed to sleep in a bouncer.
HHSC 746.2426 — Infant May Not Sleep in a Restrictive Device
HHSC risk weight: High. Corrected 2022-06-10. Correction verified 2022-06-13.
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Staff background & training
A toddler was observed sleeping in a play yard with a training cup.
HHSC 746.2505(4)(C) — Furnishings and Equipment for Toddlers - Never Allow Toddlers to Sleep or Walk With Bottles and Training Cups
HHSC risk weight: Medium. Corrected 2022-06-10. Correction verified 2022-06-13.
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Records & paperwork
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May 18, 2022 Inspection · Deficiencies cited
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Other
The infants did not have infant feeding instructions available for review.
HHSC 746.2421(a) — Written Feeding Instructions - Signed and Dated by Parent or Health-Care Professional
HHSC risk weight: Medium. Corrected 2022-05-31. Correction verified 2022-06-13.
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Supervision & ratios
The operation does not have a current fire inspection. The last documented inspection was in March 2021.
HHSC 746.5101(b) — Annual Fire Inspection - Conducted by Fire Marshal
HHSC risk weight: Medium High. Corrected 2022-06-18. Correction verified 2022-06-24.
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Supervision & ratios
The operation did not have a current gas leak test conducted.
HHSC 746.5401 — Requirement of Gas Leak Inspection
HHSC risk weight: Medium High. Corrected 2022-06-08. Correction verified 2022-06-13.
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Other
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
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If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.