Tendercare Christian Childcare Center

5229 W Capitol Dr, Milwaukee, WI 53216 · Milwaukee County

14cited violations

7marked serious

8inspection visits

5enforcement actions

Program

Type: Group center
Licensed capacity: 90
Ages: 6 weeks – 12 years, 11 months
Hours: 06:00 AM-06:00 PM (Jan-Dec)
Licensee: Michelle Caldwell-Haywood
Contact: Hill, Bianca
Phone: 414-447-8396
YoungStar: 5 Stars
Regulated since: 09/01/2023
DCF IDs: Facility 2006550 · Provider 0000591380/001
Official record: DCF Child Care Finder

Year by year

Year	Violations	Serious	Main categories
2026	6	3	Illness & medication (1), Supervision & ratios (1), Discipline & child guidance (1), Safety & premises (2), Records & paperwork (1)
2025	3	0	Cleanliness & sanitation (1), Illness & medication (1), Staff background & training (1)
2024	5	4	Illness & medication (1), Supervision & ratios (2), Discipline & child guidance (1), Other (1)

Enforcement actions

Feb 13, 2026 — Forfeiture: $250 ($250)
251.055(1)(a) (Supervision Of Children ) on 1/16/2026 : Staff failed to take any adequate measures to guide child's behavior and prevent harm. The child was clearly observed climbing equipment and jumping in an unsafe manner without proper intervention and redirection, resulting in injury to the child. $250
Feb 13, 2026 — Orders Letter · appealed
251.04(8)(a) (Mandated Reporting - Child Abuse & Neglect ) on 1/16/2026 : Center staff were informed of parent allegations regarding potential abuse of a three year old child by staff employed by the center. There was no follow-up by the center, including reporting for investigation to county social services or law enforcement. 251.055(1)(a) (Supervision Of Children ) on 1/16/2026 : Staff failed to take any adequate measures to guide child's behavior and prevent harm. The child was clearly observed climbing equipment and jumping in an unsafe manner without proper intervention and redirection, resulting in injury to the child.
Nov 20, 2024 — Orders Letter
251.055(1)(a) (Supervision Of Children ) on 11/1/2024 : On October 25, 2024, a four year old child was not supervised to prevent harm and ensure safety when the child was left outside of the playground fence for approximately 18 minutes. The center self reported this violation. 251.055(1)(f) (Child Tracking Procedure ) on 11/1/2024 : Tracking was not implemented in the fish room on October 25, 2024 when a four year old child was left on the playground for approximately 18 minutes. Staff state they did not count the children before coming inside, and did not count when returning to the classroom.
Nov 20, 2024 — Forfeiture: $300 ($300)
251.055(1)(a) (Supervision Of Children ) on 11/1/2024 : On October 25, 2024, a four year old child was not supervised to prevent harm and ensure safety when the child was left outside of the playground fence for approximately 18 minutes. The center self reported this violation. $300
Oct 9, 2024 — Forfeiture

A warning letter is not an enforcement action under Wisconsin law and carries no appeal rights. Orders and forfeitures are enforcement actions and can be appealed.

Inspection visits

Apr 1, 2026 Licensing visit · 79 rules checked, 3 not met 1 serious
- Records & paperwork
  Child file reviewed did not have a health exam report completed in the required six month period
  
  DCF 251.04(6)(a)8.a. — Child Record - Physical Exam - Under 2
- Safety & premises Serious
  Damaged railroad ties with exposed spikes observed in playground area as a tripping hazard
  
  DCF 251.06(2)(a) — Potential Source Of Harm On Premises
- Safety & premises
  Staff did not follow precautions when addressing child injuries in the outdoor play area. Child was observed bleeding
  
  DCF 251.07(6)(g)5. — Use Of Universal Precautions
DCF visit report
Jan 16, 2026 Licensing visit · 3 rules checked, 3 not met 2 serious
- Discipline & child guidance Serious
  Center staff were informed of parent allegations regarding potential abuse of a three year old child by staff employed by the center. There was no follow-up by the center, including reporting for investigation to county social services or law enforcement.
  
  DCF 251.04(8)(a) — Mandated Reporting - Child Abuse & Neglect
- Supervision & ratios Serious
  Staff failed to take any adequate measures to guide child's behavior and prevent harm. The child was clearly observed climbing equipment and jumping in an unsafe manner without proper intervention and redirection, resulting in injury to the child.
  
  DCF 251.055(1)(a) — Supervision Of Children
- Illness & medication
  Medical log entry dated 12/16/25 not signed or initialed as required by rule
  
  DCF 251.07(6)(dm)2. — Medical Log - Pages & Entries
DCF visit report · Correction plan (PDF)
Sep 11, 2025 Licensing visit · 179 rules checked, 0 not met

No violations cited on this visit.

DCF visit report · Correction plan (PDF)
Jul 22, 2025 Licensing visit · 1 rules checked, 1 not met
- Staff background & training
  The CPR certificate for staff A was incomplete when the skills session had not been completed.
  
  DCF 251.05(3)(c) — Cardiopulmonary Resuscitation Training
DCF visit report · Correction plan (PDF)
Mar 4, 2025 Licensing visit · 559 rules checked, 2 not met
- Cleanliness & sanitation
  The premises was not maintained in good repair when a broken cupboard door was observed in the mobile infant room.
  
  DCF 251.06(2)(gm) — Premises - Well Drained, Clean, In Good Repair
- Illness & medication
  An over the counter saline spray in the little toddlers room had an expired authorization.
  
  DCF 251.07(6)(f)6. — Current Authorizations For Medications On Premises
DCF visit report · Correction plan (PDF)
Nov 1, 2024 Licensing visit · 2 rules checked, 2 not met 2 serious
- Supervision & ratios Serious
  On October 25, 2024, a four year old child was not supervised to prevent harm and ensure safety when the child was left outside of the playground fence for approximately 18 minutes. The center self reported this violation.
  
  DCF 251.055(1)(a) — Supervision Of Children
- Other Serious
  Tracking was not implemented in the fish room on October 25, 2024 when a four year old child was left on the playground for approximately 18 minutes. Staff state they did not count the children before coming inside, and did not count when returning to the classroom.
  
  DCF 251.055(1)(f) — Child Tracking Procedure
DCF visit report · Correction plan (PDF)
Sep 6, 2024 Licensing visit · 350 rules checked, 2 not met 2 serious

The DCF Finder's main page now lists this visit as "No Violations found". Its own visit report below still cites these rules. DCF's list drops violations after about two years.
- Supervision & ratios Serious
  On 9/4/24, Children In The Fish Room Were Not Supervised To Prevent Harm And Ensure Safety When The Sole Staff Person Supervising Children Made A Personal Telephone Call Lasting More Than Five Minutes.
  
  DCF 251.055(1)(a) — Supervision Of Children
- Discipline & child guidance Serious
  On 9/4/24, A Staff Person In The Fish Room Used Verbally Abusive Language Toward Children In Care When She Was Heard In A Recorded Call Yelling At Children, Saying "Go Pick That Up", "Get On That Cot And Lay Down", And "Get On That Cot".
  
  DCF 251.07(2)(e)2. — Prohibited Actions - Verbal
DCF visit report · Correction plan (PDF)
Jan 25, 2024 Licensing visit · 450 rules checked, 1 not met

The DCF Finder's main page now lists this visit as "No Violations found". Its own visit report below still cites these rules. DCF's list drops violations after about two years.
- Illness & medication
  Child 5'S Health History Information Did Not Include Information On What To Do If The Child Has An Allergic Reaction.
  
  DCF 251.04(6)(a)6. — Child Record - Health History
DCF visit report · Correction plan (PDF)

Get the full file

DCF publishes about 3 years of monitoring. Older history, complaint files and self-reported incidents require a public records request. Wisconsin's public records law (Wis. Stat. §§ 19.31–19.39) gives anyone the right to ask. You don't have to say why. Electronic copies are generally free.

Email the request Printable letter (fax or mail)

Send to: DCF Records Custodian · DCFRecordsRequest@wisconsin.gov · fax (608) 422-7161 · 201 W. Washington Avenue, Madison, WI 53703
Copy: DCF Southeastern Regional Licensing Office · DCFPlicBRLSERO@wisconsin.gov · 262-446-7800

Show the letter text

Letter text

Dear Records Custodian,

Under Wisconsin's public records law, Wis. Stat. §§ 19.31–19.39, I request copies of the following records for the child care program Tendercare Christian Childcare Center, 5229 W Capitol Dr, Milwaukee, WI 53216-2353 (DCF facility number 2006550; provider number 0000591380, location 001; applicant/licensee number 2100385227), for January 1, 2019 to the present:

1. Every licensing or certification monitoring, renewal and follow-up visit report, including noncompliance statements, compliance statements and rule-monitoring summaries.
2. Every complaint investigation: intake summaries, investigation reports, and the finding for each allegation.
3. Every warning letter, order, forfeiture or other enforcement action, with related correspondence.
4. Every plan of correction the program submitted, and the department's response.
5. Every incident the program reported to the department (for example under DCF 251.04(3) or 250.04(3)): injuries requiring medical care, prohibited actions, suspected abuse or neglect, communicable disease, and children whose whereabouts were unknown.

I understand that child and reporter identities, and material made confidential by Wis. Stat. § 48.981, may be redacted; please release the remainder and cite the basis for anything withheld. Please provide the records electronically (PDF by email). If the estimated cost exceeds $5.00, please send me an estimate before proceeding. Please confirm receipt of this request.

Thank you,

[Your name]
[Email] · [Phone]

If something is happening now, file a child care complaint with DCF. For suspected abuse, contact your county child protective services or law enforcement.

Source: Wisconsin Department of Children and Families, via the Child Care Finder and the licensed and certified directories. History last read Oct 1, 2026. Violation text is DCF's own wording. The categories are ours, added to help you scan.

Program

Violations by category

Year by year

Enforcement actions

Inspection visits

Get the full file