The Salvation Army Child Learn Ctr

1525 Appleton Rd, Menasha, WI 54952 · Winnebago County

23cited violations

0marked serious

8inspection visits

4enforcement actions

Program

Type: Group center
Licensed capacity: 125
Ages: 6 weeks – 12 years, 11 months
Hours: 06:30 AM-05:30 PM (Jan-Dec)
Licensee: Rochelle Mcclintock
Contact: Thies, Shannon
Phone: 920-886-3648
YoungStar: 4 Stars
Regulated since: 04/19/2005
DCF IDs: Facility 1008832 · Provider 0000558560/003
Official record: DCF Child Care Finder

Violations by category

Cleanliness & sanitation 2
Supervision & ratios 6
Discipline & child guidance 1
Safety & premises 1
Staff background & training 11
Records & paperwork 2

Year by year

Year	Violations	Serious	Main categories
2025	23	0	Cleanliness & sanitation (2), Supervision & ratios (6), Discipline & child guidance (1), Safety & premises (1), Staff background & training (11), Records & paperwork (2)

Enforcement actions

Oct 27, 2025 — Orders Letter
251.055(1)(a) (Supervision Of Children ) on 10/1/2025 : The program self reported that on September 16, 2025, a child care worker failed to be within sight and sound of a 3 ½ -year-old child, who is new to the center, when the child opened the exterior Tigers classroom door and entered the classroom. The child goes between the Tiger Classroom and the hallway, then returns to the Tiger Classroom loft. A parent finds the child within the Tigers Classroom and returns the child to the Seahorse classroom next door. The seahorse teacher then returns the child outside to their teacher. The child was unsupervised for approximately four minutes.
Oct 27, 2025 — Forfeiture: $250 ($250)
251.055(1)(a) (Supervision Of Children ) on 10/1/2025 : The program self reported that on September 16, 2025, a child care worker failed to be within sight and sound of a 3 ½ -year-old child, who is new to the center, when the child opened the exterior Tigers classroom door and entered the classroom. The child goes between the Tiger Classroom and the hallway, then returns to the Tiger Classroom loft. A parent finds the child within the Tigers Classroom and returns the child to the Seahorse classroom next door. The seahorse teacher then returns the child outside to their teacher. The child was unsupervised for approximately four minutes. $250
Mar 17, 2025 — Warning Letter
251.07(2)(e)1. (Prohibited Actions - Corporal Punishment ) on 2/4/2025 : The center director self reported that on January 31, 2025, a child care worker used prohibited actions when the worker slapped a one-year-old child's leg during a diaper change.
Jan 22, 2025 — Orders Letter
251.055(1)(a) (Supervision Of Children ) on 1/2/2025 : The program self reported that on November 25, 2024, a child care worker failed to be within sight and sound of two 23-month-old children that left the classroom unsupervised and ran down the hallway to the front vestibule of The Salvation Army. Staff retrieved the two children and returned them to the classroom. The two children were unsupervised for two minutes. 251.055(1)(f) (Child Tracking Procedure ) on 1/2/2025 : On November 25, 2024, the program failed to implement their tracking method of all staff knowing the whereabouts of all children in their care at all times on two occasions. The first was when two 23-month-old children left the classroom unsupervised and ran down the hallway to the vestibule without the staff knowing. The second was when another 23-month-old child walked through the adjoining bathroom to the classroom next door. The child was unaccounted for approximately 30 seconds.

A warning letter is not an enforcement action under Wisconsin law and carries no appeal rights. Orders and forfeitures are enforcement actions and can be appealed.

Inspection visits

Dec 17, 2025 Licensing visit
- Records & paperwork
  Based on record review on12/17/25 according to the Child Record Checklist Child 1 failed to have an alternate arrival release agreement on file. The child goes on the bus for 4k.
  
  DCF 251.04(6)(a)5. — Child Record - Alternate Arrival / Release Agreement
- Staff background & training
  Based on record review on 12/17/25 according to the Staff Record Checklist Staff Member A failed to have a staff record form on file.
  
  DCF 251.05(2)(a)1. — Staff Record - Personal Information
- Staff background & training
  Based on record review on 12/17/25 according to the Staff Record Checklist Staff Member C failed to have a health report on file.
  
  DCF 251.05(2)(a)3.a. — Staff Record - Physical Examination
- Staff background & training
  Based on record review on 12/17/25 according to the Staff Record Checklist Staff Member C and Staff Member D failed to have 15 hours of continuing education for 2024. Staff Member C had 9 hours and Staff Member D had 14.5 hours of continuing education in 2024.
  
  DCF 251.05(2)(a)7. — Staff Record - Continuing Education
- Staff background & training
  Based on record review on 12/17/25 according to the Staff Record Checklist Staff Member A failed to have orientation on file.
  
  DCF 251.05(2)(a)8. — Staff Record - Orientation
DCF visit report · Correction plan (PDF)
Dec 1, 2025 Licensing visit
- Safety & premises
  Based on record review on 12/1/25 the program failed to conduct Emergency Plan and Drills Monthly. The program failed to conduct a Tornado Drill in the month of October 2025.
  
  DCF 251.06(3)(b)2. — Emergencies - Practice Written Plans
DCF visit report · Correction plan (PDF)
Oct 1, 2025 Licensing visit
- Staff background & training
  Based on record review on 9/16/25 staff members failed to sign in and out of the Tigers Classroom. The program failed to keep track of which staff were within staff to child ratios within the Tigers Classroom on 9/16/25.
  
  DCF 251.05(2)(a)6. — Staff Record - Days & Hours Worked
- Supervision & ratios
  The program self reported that on September 16, 2025, a child care worker failed to be within sight and sound of a 3 ½ -year-old child, who is new to the center, when the child opened the exterior Tigers classroom door and entered the classroom. The child goes between the Tiger Classroom and the hallway, then returns to the Tiger Classroom loft. A parent finds the child within the Tigers Classroom and returns the child to the Seahorse classroom next door. The seahorse teacher then returns the child outside to their teacher. The child was unsupervised for approximately four minutes.
  
  DCF 251.055(1)(a) — Supervision Of Children
DCF visit report · Correction plan (PDF)
Jul 7, 2025 Licensing visit
- Staff background & training
  Based on record review on 7/7/25 according to the Staff Record Checklist Staff Member A and D failed to have a health report on file.
  
  DCF 251.05(2)(a)3.a. — Staff Record - Physical Examination
- Staff background & training
  Based on record review on 7/7/25 according to the Staff Record Checklist Staff Member A and C failed to meet the continuing education requirements for 2024. The staff members had between 7.5/11 hours versus the required 15 hours of continuing education annually.
  
  DCF 251.05(2)(a)7. — Staff Record - Continuing Education
- Supervision & ratios
  The program self reported that on June 17, 2025, a child care worker failed to be within sight and sound of a 10-month-old child that crawled out of the classroom into the hallway. Another staff member found the child within the hallway and returned them to their classroom. The child was unsupervised for approximately four minutes.
  
  DCF 251.055(1)(a) — Supervision Of Children
DCF visit report · Correction plan (PDF)
Feb 4, 2025 Licensing visit
- Staff background & training
  Based on record review on 2/4/25 according to the Staff Record Checklist Staff Member B failed to have a health report on file.
  
  DCF 251.05(2)(a)3.a. — Staff Record - Physical Examination
- Discipline & child guidance
  The center director self reported that on January 31, 2025, a child care worker used prohibited actions when the worker slapped a one-year-old child's leg during a diaper change.
  
  DCF 251.07(2)(e)1. — Prohibited Actions - Corporal Punishment
- Cleanliness & sanitation
  During a complaint investigation it was determined the program is utilizing one time use receiving blankets for changing each child within the bathroom. The receiving blanket was laid on the floor prior to changing the child. Then washed after use. The program failed to have a easily cleanable surface that is cleaned with soap and water and a disinfectant solution after each use.
  
  DCF 251.09(4)(a)3. — Infant & Toddler - Diaper Changing Surface Disinfection
DCF visit report · Correction plan (PDF)
Jan 6, 2025 Licensing visit
- Staff background & training
  Based on complaint investigation three staff members failed to sign into staff to child ratios on the morning of November 18, 2024 within the following classrooms Flowers, Bugs Life, and Tigers classroom.
  
  DCF 251.05(2)(a)6. — Staff Record - Days & Hours Worked
- Records & paperwork
  Based on a complaint investigation a two year old child was signed into the sea horse classroom when they were actually present within the flowers classroom from 7:03am-7:25am on November 18, 2024. This resulted in the attendance/tracking record for November 18, 2024 not being current and accurate for the flowers classroom. Licensing Specialist knew this as a result of viewing the video footage for November 18, 2024.
  
  DCF 251.055(1)(f) — Child Tracking Procedure
- Supervision & ratios
  Based on a complaint investigation the flowers classroom was over maximum group size on November 18, 2024 with 9 children ages 5 months-1 year old from 7:43am-7:53am for a total of 8 minutes.
  
  DCF 251.055(2)(a) — Group Size - Maximum
- Supervision & ratios
  Based on a complaint investigation and during a document review of attendance records and video footage for November 18, 2024 within the Flowers classroom one staff member was alone with 7 children (5m-1yr) from 7:32 -7:34am. Then again with 8 children (6m-1yr) from 7:55-8:08am. The Lambs/Barnyard friends classroom one staff member was alone with six children (5m-1yr) from 7:50-8:01am The Bugs Life/Butterflies classroom one staff member was alone with 5 children (1yr) from 7:50- 8:30am The Bears/North Woods classroom one staff member was alone with 6 children (1yr) 7:59-8:23am
  
  DCF 251.055(2)(b) — Staff-To-Child Ratios - Minimum
- Supervision & ratios
  Based on a complaint investigation and during a document review of attendance records and video footage for November 18, 2024 within the Tigers Classroom one staff member was alone with 12 children (3-5years) with a mixed ratio of 1.39 from 7:53-7:56am Within the seahorse classroom one staff member was alone with 6 children (2-3 years) with a mixed ratio total of 1.36 from 7:45-8am. On both occasions a second teacher was needed to maintain staff to child ratios.
  
  DCF 251.055(2)(c) — Mixed-Age Group - Staff-To-Child Ratio
DCF visit report · Correction plan (PDF)
Jan 2, 2025 Licensing visit
- Staff background & training
  Based on record review on 1/2/25 according to the Staff Record Checklist Staff Member A failed to have a health report on file.
  
  DCF 251.05(2)(a)3.a. — Staff Record - Physical Examination
- Staff background & training
  Based on record review on 1/2/25 according to the Staff Record Checklist Staff Member A failed to meet continuing education requirements for 2024.
  
  DCF 251.05(4)(c)9. — Continuing Education - Documentation Of 12 Month Period
- Supervision & ratios
  The program self reported that on November 25, 2024, a child care worker failed to be within sight and sound of two 23-month-old children that left the classroom unsupervised and ran down the hallway to the front vestibule of The Salvation Army. Staff retrieved the two children and returned them to the classroom. The two children were unsupervised for two minutes.
  
  DCF 251.055(1)(a) — Supervision Of Children
- Cleanliness & sanitation
  On November 25, 2024, the program failed to implement their tracking method of all staff knowing the whereabouts of all children in their care at all times on two occasions. The first was when two 23-month-old children left the classroom unsupervised and ran down the hallway to the vestibule without the staff knowing. The second was when another 23-month-old child walked through the adjoining bathroom to the classroom next door. The child was unaccounted for approximately 30 seconds.
  
  DCF 251.055(1)(f) — Child Tracking Procedure
DCF visit report · Correction plan (PDF)
Jun 14, 2024 Licensing visit

No violations cited on this visit.

DCF visit report · Correction plan (PDF)

Get the full file

DCF publishes about 3 years of monitoring. Older history, complaint files and self-reported incidents require a public records request. Wisconsin's public records law (Wis. Stat. §§ 19.31–19.39) gives anyone the right to ask. You don't have to say why. Electronic copies are generally free.

Email the request Printable letter (fax or mail)

Send to: DCF Records Custodian · DCFRecordsRequest@wisconsin.gov · fax (608) 422-7161 · 201 W. Washington Avenue, Madison, WI 53703
Copy: DCF Northeastern Regional Licensing Office · DCFPlicBRLNERO@wisconsin.gov · 920-785-7811

Show the letter text

Letter text

Dear Records Custodian,

Under Wisconsin's public records law, Wis. Stat. §§ 19.31–19.39, I request copies of the following records for the child care program The Salvation Army Child Learn Ctr, 1525 Appleton Rd, Menasha, WI 54952 (DCF facility number 1008832; provider number 0000558560, location 003; applicant/licensee number 6100002761), for January 1, 2019 to the present:

1. Every licensing or certification monitoring, renewal and follow-up visit report, including noncompliance statements, compliance statements and rule-monitoring summaries.
2. Every complaint investigation: intake summaries, investigation reports, and the finding for each allegation.
3. Every warning letter, order, forfeiture or other enforcement action, with related correspondence.
4. Every plan of correction the program submitted, and the department's response.
5. Every incident the program reported to the department (for example under DCF 251.04(3) or 250.04(3)): injuries requiring medical care, prohibited actions, suspected abuse or neglect, communicable disease, and children whose whereabouts were unknown.

I understand that child and reporter identities, and material made confidential by Wis. Stat. § 48.981, may be redacted; please release the remainder and cite the basis for anything withheld. Please provide the records electronically (PDF by email). If the estimated cost exceeds $5.00, please send me an estimate before proceeding. Please confirm receipt of this request.

Thank you,

[Your name]
[Email] · [Phone]

If something is happening now, file a child care complaint with DCF. For suspected abuse, contact your county child protective services or law enforcement.

Source: Wisconsin Department of Children and Families, via the Child Care Finder and the licensed and certified directories. History last read Sep 30, 2026. Violation text is DCF's own wording. The categories are ours, added to help you scan.