Tender Learning Care

1063 Western Ave, Cedarburg, WI 53012 · Ozaukee County

12cited violations

1marked serious

4inspection visits

1enforcement actions

Program

Type: Family child care
Licensed capacity: 8
Ages: 6 weeks – 11 years, 11 months
Hours: 07:00 AM-05:30 PM (Jan-Dec)
Licensee: Cynthia Wille
Contact: Wille, Cynthia
Phone: 414-531-6529
YoungStar: Not Rated
Regulated since: 08/24/2015
DCF IDs: Facility 2002046 · Provider 0000558810/003
Official record: DCF Child Care Finder

Violations by category

Illness & medication 1
Safety & premises 1
Food & allergies 1
Staff background & training 2
Records & paperwork 3
Other 4

Year by year

Year	Violations	Serious	Main categories
2026	4	1	Illness & medication (1), Food & allergies (1), Records & paperwork (2)
2025	7	0	Staff background & training (2), Records & paperwork (1), Other (4)
2024	1	0	Safety & premises (1)

Enforcement actions

Sep 26, 2025 — Orders Letter
250.04(2)(c) (Current, Accurate Information ) on 8/25/2025 : On August 22, 2025, the provider did not ensure that all information provided to the department was current and accurate when she submitted a falsified laboratory report indicating an annual nitrate test was completed. It was determined that the laboratory reports dated May 5, 2021, and June 25, 2023, that were previously submitted to the department, were also falsified.

A warning letter is not an enforcement action under Wisconsin law and carries no appeal rights. Orders and forfeitures are enforcement actions and can be appealed.

Inspection visits

Jun 18, 2026 Licensing visit · 429 rules checked, 4 not met 1 serious
- Illness & medication
  Based upon record review a child enrolled in care did not have a health history document within their file.
  
  DCF 250.04(6)(a)1m. — Child Record - Health History
- Records & paperwork
  Based upon record review, a child enrolled in care did not have a signed child health report on file.
  
  DCF 250.04(6)(a)4.b. — Child Record - Physical Exam - Over 2, Under 5
- Records & paperwork Serious
  Based upon observation and staff disclosure, children on premise were not signed into care. This was corrected during the visit.
  
  DCF 250.04(6)(b) — Current, Accurate Daily Attendance Record
- Food & allergies
  Based upon staff disclosure, menus were not kept and unable to be provided upon request.
  
  DCF 250.06(9)(j) — Meals & Snacks - Records
DCF visit report · Correction plan (PDF)
Aug 25, 2025 Licensing visit · 1 rules checked, 1 not met
- Records & paperwork
  On August 22, 2025, the provider did not ensure that all information provided to the department was current and accurate when she submitted a falsified laboratory report indicating an annual nitrate test was completed. It was determined that the laboratory reports dated May 5, 2021, and June 25, 2023, that were previously submitted to the department, were also falsified.
  
  DCF 250.04(2)(c) — Current, Accurate Information
DCF visit report · Correction plan (PDF)
Jun 23, 2025 Licensing visit · 221 rules checked, 6 not met
- Other
  The center's liability insurance expired on 12-06-2025.
  
  DCF 250.04(2)(g) — Liability Insurance If Dogs Or Cats Are Accessbile
- Staff background & training
  The provider did not have a current CPR certificate on file available for review.
  
  DCF 250.05(3)(e)2. — Provider Training - Current Cpr Certificate
- Staff background & training
  The provider did not have the required 15 hours of continuing education on file.
  
  DCF 250.05(4)(c)1. — Continuing Education - Requirement & Training Topics
- Other
  The well's annual bacteria test expired on 02-02-2024.
  
  DCF 250.06(6)(b)1.a. — Private Well - Annual Bacteria Test
- Other
  The center's annual Nitrate test for the well expired on 06-25-2024.
  
  DCF 250.06(6)(b)2.a. — Private Well - Annual Nitrate Test
- Other
  The center did not have a lead test for the well on file.
  
  DCF 250.06(6)(b)3.a. — Private Well - Lead Test
DCF visit report · Correction plan (PDF)
Jul 3, 2024 Licensing visit · 305 rules checked, 1 not met

The DCF Finder's main page now lists this visit as "No Violations found". Its own visit report below still cites these rules. DCF's list drops violations after about two years.
- Safety & premises
  Based On Observation, There Were Two Sections Of The Outdoor Fence That Had Gaps Greater Than 4 Inches At The Bottom Of The Fence. There Was A Hole In The Chain Link Fence Greater Than 4 Inches Round.
  
  DCF 250.06(11)(b)4. — Outdoor Play Space - Enclosure
DCF visit report · Correction plan (PDF)

Get the full file

DCF publishes about 3 years of monitoring. Older history, complaint files and self-reported incidents require a public records request. Wisconsin's public records law (Wis. Stat. §§ 19.31–19.39) gives anyone the right to ask. You don't have to say why. Electronic copies are generally free.

Email the request Printable letter (fax or mail)

Send to: DCF Records Custodian · DCFRecordsRequest@wisconsin.gov · fax (608) 422-7161 · 201 W. Washington Avenue, Madison, WI 53703
Copy: DCF Northeastern Regional Licensing Office · DCFPlicBRLNERO@wisconsin.gov · 920-785-7811

Show the letter text

Letter text

Dear Records Custodian,

Under Wisconsin's public records law, Wis. Stat. §§ 19.31–19.39, I request copies of the following records for the child care program Tender Learning Care, 1063 Western Ave, Cedarburg, WI 53012-9468 (DCF facility number 2002046; provider number 0000558810, location 003; applicant/licensee number 9100002992), for January 1, 2019 to the present:

1. Every licensing or certification monitoring, renewal and follow-up visit report, including noncompliance statements, compliance statements and rule-monitoring summaries.
2. Every complaint investigation: intake summaries, investigation reports, and the finding for each allegation.
3. Every warning letter, order, forfeiture or other enforcement action, with related correspondence.
4. Every plan of correction the program submitted, and the department's response.
5. Every incident the program reported to the department (for example under DCF 251.04(3) or 250.04(3)): injuries requiring medical care, prohibited actions, suspected abuse or neglect, communicable disease, and children whose whereabouts were unknown.

I understand that child and reporter identities, and material made confidential by Wis. Stat. § 48.981, may be redacted; please release the remainder and cite the basis for anything withheld. Please provide the records electronically (PDF by email). If the estimated cost exceeds $5.00, please send me an estimate before proceeding. Please confirm receipt of this request.

Thank you,

[Your name]
[Email] · [Phone]

If something is happening now, file a child care complaint with DCF. For suspected abuse, contact your county child protective services or law enforcement.

Source: Wisconsin Department of Children and Families, via the Child Care Finder and the licensed and certified directories. History last read Sep 30, 2026. Violation text is DCF's own wording. The categories are ours, added to help you scan.