Primrose School Of Clear Lake

2411 FALCON PASS, Houston, TX 77062 · Harris County

6cited violations

2serious

9inspections & investigations

0enforcement actions

Program

Type: Licensed center
Licensed capacity: 204
Ages: Infant, Toddler, Pre-Kindergarten, School
Hours: 06:30 AM-06:30 PM
Director / administrator: Mary Nguyen
Phone: (281) 218-8282
Regulated since: Dec 31, 2013
HHSC IDs: Operation 1116317 · number 1519284
Official record: HHSC Child Care Search

Violations by category

Supervision & ratios 2
Staff background & training 3
Other 1

Year by year

Year	Violations	Serious	Main categories
2025	1	0	Staff background & training (1)
2024	2	0	Supervision & ratios (1), Staff background & training (1)
2023	3	2	Supervision & ratios (1), Staff background & training (1), Other (1)

Inspections, investigations & assessments

Jan 6, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Jan 15, 2025 Inspection · Deficiencies cited
- Staff background & training
  Two caregivers are missing annual training hours for last year 2023-2024. One caregiver is missing 12 hours, and the other one is missing 8 hours.
  
  HHSC 746.1301(a)(5)(A) — Training Requirements for Employees, Caregivers, and Directors - 24 Annual training
  
  HHSC risk weight: Medium High. Corrected 2025-01-29. Correction verified 2025-01-27.
HHSC inspection history
Dec 6, 2024 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Jan 19, 2024 Inspection · Deficiencies cited
- Staff background & training
  I observe two training cups in the toddler room that were not labeled with child's name. Note: corrected during inspection.
  
  HHSC 746.2505(4)(A) — Furnishings and Equipment for Toddlers - Bottles & Training Cups Labeled for Each Toddler
  
  HHSC risk weight: Medium. Corrected at inspection. Corrected 2024-01-19.
HHSC inspection history
Jan 18, 2024 Assessment · Deficiencies cited
- Supervision & ratios
  The operation had not submitted the total number of employees who ceased working at the operation the previous calendar year by January 15, 2024.
  
  HHSC 746.303(b) — Report Number of Employees
  
  HHSC risk weight: Medium Low. Corrected 2024-01-22. Correction verified 2024-01-22.
HHSC inspection history
May 3, 2023 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Mar 1, 2023 Report · Deficiencies cited (self-report)
- Other Serious
  Based on the information obtained during the investigation, it was determined caregivers did not account for all children after going to playground.
  
  HHSC 746.1205(a)(2) — Responsibilities of Caregivers - Know number of children responsible for
  
  HHSC risk weight: High. Corrected 2023-04-27. Correction verified 2023-05-03.
- Supervision & ratios Serious
  Based on the information obtained during the investigation, it was determined a child was left unsupervised in the classroom for two minutes.
  
  HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
  
  HHSC risk weight: High. Corrected 2023-04-27. Correction verified 2023-05-03.
HHSC inspection history
Jan 25, 2023 Inspection · Deficiencies cited
- Staff background & training
  The on-line CPR recertification training obtain did not include use of a CPR manikin.
  
  HHSC 746.1315(b)(1) — CPR Training and Recertification Adhere to Guidelines-skill based
  
  HHSC risk weight: Medium High. Corrected 2023-02-08. Correction verified 2023-02-13.
HHSC inspection history
Jan 31, 2022 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history

Get the full file

HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.

Email the request Printable letter (fax or mail)

Send to: HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions

Show the letter text

Letter text

Dear Open Records Coordinator,

Under the Texas Public Information Act, Texas Government Code Chapter 552, I request copies of the following Child Care Regulation records for Primrose School of Clear Lake, 2411 FALCON PASS, Houston, TX 77062-6238 (operation ID 1116317, operation number 1519284), for January 1, 2019 to the present:

1. Every inspection, assessment and investigation report, including the deficiencies cited and the operation's corrective actions.
2. Every complaint and self-report intake and its finding.
3. Every corrective or adverse action (evaluation, probation, suspension, revocation, denial, administrative penalty) with related correspondence.
4. Every plan of action or correction the operation submitted, and HHSC's response.

I understand that information made confidential by law (for example the identities of children, families and reporters) may be redacted; please release the remainder. Please provide the records electronically by email. If the cost will exceed $40, please send me an itemized estimate first.

Thank you,

[Your name]
[Email] · [Phone]

If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.

Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.