Primrose School Of Eldridge Parkway

2150 ELDRIDGE PKWY, Houston, TX 77077 · Harris County

14cited violations

4serious

24inspections & investigations

1enforcement actions

Program

Type: Licensed center
Licensed capacity: 198
Ages: Infant, Toddler, Pre-Kindergarten, School
Hours: 07:00 AM-06:00 PM
Director / administrator: Shelly Volk
Phone: (281) 589-1500
Regulated since: Jul 18, 2007
HHSC IDs: Operation 314172 · number 871693
Official record: HHSC Child Care Search

Violations by category

Cleanliness & sanitation 2
Supervision & ratios 4
Food & allergies 2
Other 6

Year by year

Year	Violations	Serious	Main categories
2026	6	0	Cleanliness & sanitation (2), Food & allergies (2), Other (2)
2025	6	4	Supervision & ratios (2), Other (4)
2023	2	0	Supervision & ratios (2)

Enforcement actions

Seen Oct 1, 2026 — Conditions on permit (HHSC operation record)

HHSC publishes these as current flags on the operation, not as dated actions. The date shown is when this site first saw the flag. The HHSC Child Care Search has the details.

Inspections, investigations & assessments

Jun 2, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Jun 2, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Apr 7, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Apr 7, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Mar 28, 2026 Report · Deficiencies cited
- Food & allergies
  During the course of the investigation, it was determined that the infant's daily report was reported inaccurately to a parent.
  
  HHSC 746.2431(2) — Infant Daily Report - Times and Amount of Food
  
  HHSC risk weight: Medium High. Corrected 2026-06-04. Correction verified 2026-06-02.
- Cleanliness & sanitation
  During the course of the investigation, it was determined that an infant's diaper was not changed promptly.
  
  HHSC 746.3501(1) — Diaper Changing Steps- Prompt
  
  HHSC risk weight: Medium High. Corrected 2026-06-04. Correction verified 2026-06-02.
HHSC inspection history · no longer published by HHSC; kept here
Mar 28, 2026 Report · Deficiencies cited
- Food & allergies
  During the course of the investigation, it was determined that the infant's daily report was reported inaccurately to a parent.
  
  HHSC 746.2431(2) — Infant Daily Report - Times and Amount of Food
  
  HHSC risk weight: Medium High. Corrected 2026-06-04. Correction verified 2026-06-02.
- Cleanliness & sanitation
  During the course of the investigation, it was determined that an infant's diaper was not changed promptly.
  
  HHSC 746.3501(1) — Diaper Changing Steps- Prompt
  
  HHSC risk weight: Medium High. Corrected 2026-06-04. Correction verified 2026-06-02.
HHSC inspection history
Jan 29, 2026 Inspection · Deficiencies cited
- Other
  The School-age and Preschool playgrounds did not have the proper amount of loose-fill.
  
  HHSC 746.4907(d) — Installation and Maintenance of Loose-fill Surfacing - Proper Depth Maintained
  
  HHSC risk weight: Medium High. Corrected 2026-02-12. Correction verified 2026-01-30.
HHSC inspection history · no longer published by HHSC; kept here
Jan 29, 2026 Inspection · Deficiencies cited
- Other
  The School-age and Preschool playgrounds did not have the proper amount of loose-fill.
  
  HHSC 746.4907(d) — Installation and Maintenance of Loose-fill Surfacing - Proper Depth Maintained
  
  HHSC risk weight: Medium High. Corrected 2026-02-12. Correction verified 2026-01-30.
HHSC inspection history
Dec 9, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Dec 9, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Oct 22, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Oct 22, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Oct 10, 2025 Inspection · Deficiencies cited
- Other Serious
  During the inspection walk through, the inspector observed and overheard a caregiver speaking to a child in a harsh and inappropriate manner. The caregiver repeatedly yelled, " No, we don't do that! at the child while the inspector was present in the classroom.
  
  HHSC 746.2805(5) — Prohibited Punishments - Humiliating, Rejecting, Yelling
  
  HHSC risk weight: High. Corrected 2025-10-10. Correction verified 2025-10-22.
HHSC inspection history · no longer published by HHSC; kept here
Oct 10, 2025 Inspection · Deficiencies cited
- Other Serious
  During the inspection walk through, the inspector observed and overheard a caregiver speaking to a child in a harsh and inappropriate manner. The caregiver repeatedly yelled, " No, we don't do that! at the child while the inspector was present in the classroom.
  
  HHSC 746.2805(5) — Prohibited Punishments - Humiliating, Rejecting, Yelling
  
  HHSC risk weight: High. Corrected 2025-10-10. Correction verified 2025-10-22.
HHSC inspection history
Oct 9, 2025 Report · Deficiencies cited
- Supervision & ratios Serious
  During the course of the investigation, it was determined that the operation was aware of a situation that put a child at risk. The operation did not report the situation to licensing within the required 48 hours.
  
  HHSC 746.305(a)(6) — Report Situation Placing Children at Risk
  
  HHSC risk weight: High. Corrected 2025-11-06. Correction verified 2025-11-06.
HHSC inspection history · no longer published by HHSC; kept here
Oct 9, 2025 Report · Deficiencies cited
- Supervision & ratios Serious
  During the course of the investigation, it was determined that the operation was aware of a situation that put a child at risk. The operation did not report the situation to licensing within the required 48 hours.
  
  HHSC 746.305(a)(6) — Report Situation Placing Children at Risk
  
  HHSC risk weight: High. Corrected 2025-11-06. Correction verified 2025-11-06.
HHSC inspection history
Feb 3, 2025 Inspection · Deficiencies cited
- Other
  Two out of the four playgrounds observed did not have the proper depth for loose-fill.
  
  HHSC 746.4907(d) — Installation and Maintenance of Loose-fill Surfacing - Proper Depth Maintained
  
  HHSC risk weight: Medium High. Corrected 2025-02-17. Correction verified 2025-02-06.
HHSC inspection history
Feb 3, 2025 Inspection · Deficiencies cited
- Other
  Two out of the four playgrounds observed did not have the proper depth for loose-fill.
  
  HHSC 746.4907(d) — Installation and Maintenance of Loose-fill Surfacing - Proper Depth Maintained
  
  HHSC risk weight: Medium High. Corrected 2025-02-17. Correction verified 2025-02-06.
HHSC inspection history · no longer published by HHSC; kept here
Feb 8, 2024 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Feb 8, 2024 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Feb 22, 2023 Inspection · Deficiencies cited
- Supervision & ratios
  The operation does not have documentation of bus purchase to determine if a child safety alarm is required. The bus is being used to transport children to and from school. VIN ending in 1825.
  
  HHSC 746.5627 — Required Vehicle Documentation - date of lease or purchase for each vehicle
  
  HHSC risk weight: Medium. Corrected 2023-03-13. Correction verified 2023-03-03.
HHSC inspection history
Feb 22, 2023 Inspection · Deficiencies cited
- Supervision & ratios
  The operation does not have documentation of bus purchase to determine if a child safety alarm is required. The bus is being used to transport children to and from school. VIN ending in 1825.
  
  HHSC 746.5627 — Required Vehicle Documentation - date of lease or purchase for each vehicle
  
  HHSC risk weight: Medium. Corrected 2023-03-13. Correction verified 2023-03-03.
HHSC inspection history · no longer published by HHSC; kept here
Feb 24, 2022 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Feb 24, 2022 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here

Get the full file

HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.

Email the request Printable letter (fax or mail)

Send to: HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions

Show the letter text

Letter text

Dear Open Records Coordinator,

Under the Texas Public Information Act, Texas Government Code Chapter 552, I request copies of the following Child Care Regulation records for Primrose School of Eldridge Parkway, 2150 ELDRIDGE PKWY, Houston, TX 77077-1757 (operation ID 314172, operation number 871693), for January 1, 2019 to the present:

1. Every inspection, assessment and investigation report, including the deficiencies cited and the operation's corrective actions.
2. Every complaint and self-report intake and its finding.
3. Every corrective or adverse action (evaluation, probation, suspension, revocation, denial, administrative penalty) with related correspondence.
4. Every plan of action or correction the operation submitted, and HHSC's response.

I understand that information made confidential by law (for example the identities of children, families and reporters) may be redacted; please release the remainder. Please provide the records electronically by email. If the cost will exceed $40, please send me an itemized estimate first.

Thank you,

[Your name]
[Email] · [Phone]

If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.

Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.