Charter House

Penalties

• Feb 12, 2024 — Fine ($8,824)

Inspection findings

1. Jun 4, 2026 MDH complaint investigation · 1 finding
   • Severity not stated

     H52827021C Substantiated complaint (MDH Office of Health Facility Complaints)

     MDH substantiated this complaint. The finding and its severity are in MDH's investigation report (linked).

     Statement of deficiencies (PDF)

2. May 19, 2026 Health · 1 finding
   • Not serious Scope/severity E Complaint

     F0755 Pharmacy Service Deficiencies

     Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

     Corrected Jun 29, 2026 · CMS health inspection

3. Dec 31, 2025 Fire Safety · 3 findings
   • Not serious Scope/severity F

     K0353 Smoke Deficiencies

     Inspect, test, and maintain automatic sprinkler systems.

     Corrected Jan 31, 2026 · CMS fire safety

   • Not serious Scope/severity C

     K0761 Miscellaneous Deficiencies

     To conduct inspection, testing and maintenance of fire doors by qualified individuals.

     Corrected Mar 31, 2026 · CMS fire safety

   • Not serious Scope/severity C

     K0914 Gas, Vacuum, and Electrical Systems Deficiencies

     Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

     Corrected Mar 31, 2026 · CMS fire safety

4. Oct 16, 2024 Health · 8 findings
   • Not serious Scope/severity D

     F0880 Infection Control Deficiencies

     Provide and implement an infection prevention and control program.

     Corrected Nov 22, 2024 · CMS health inspection

   • Not serious Scope/severity D

     F0883 Infection Control Deficiencies

     Develop and implement policies and procedures for flu and pneumonia vaccinations.

     Corrected Nov 22, 2024 · CMS health inspection

   • Not serious Scope/severity C

     K0345 Smoke Deficiencies

     Have approved installation, maintenance and testing program for fire alarm systems.

     Corrected Nov 29, 2024 · CMS fire safety

   • Not serious Scope/severity C

     K0353 Smoke Deficiencies

     Inspect, test, and maintain automatic sprinkler systems.

     Corrected Nov 29, 2024 · CMS fire safety

   • Not serious Scope/severity C

     K0355 Smoke Deficiencies

     Properly select, install, inspect, or maintain portable fire extinguishes.

     Corrected Nov 29, 2024 · CMS fire safety

   • Not serious Scope/severity C

     K0761 Miscellaneous Deficiencies

     To conduct inspection, testing and maintenance of fire doors by qualified individuals.

     Corrected Nov 29, 2024 · CMS fire safety

   • Not serious Scope/severity C

     K0914 Gas, Vacuum, and Electrical Systems Deficiencies

     Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

     Corrected Nov 29, 2024 · CMS fire safety

   • Not serious Scope/severity C

     K0918 Gas, Vacuum, and Electrical Systems Deficiencies

     Have generator or other power source capable of supplying service within 10 seconds.

     Corrected Nov 29, 2024 · CMS fire safety

5. Aug 29, 2024 Health · 3 findings
   • Not serious Scope/severity C Complaint

     F0607 Freedom from Abuse, Neglect, and Exploitation Deficiencies

     Develop and implement policies and procedures to prevent abuse, neglect, and theft.

     Corrected Sep 30, 2024 · CMS health inspection

   • Not serious Scope/severity D Complaint

     F0609 Freedom from Abuse, Neglect, and Exploitation Deficiencies

     Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

     Corrected Sep 30, 2024 · CMS health inspection

   • Not serious Scope/severity D Complaint

     F0610 Freedom from Abuse, Neglect, and Exploitation Deficiencies

     Respond appropriately to all alleged violations.

     Corrected Sep 30, 2024 · CMS health inspection

6. Feb 12, 2024 Health · 2 findings
   • Serious Scope/severity G Complaint

     F0689 Quality of Life and Care Deficiencies

     Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

     Corrected Feb 9, 2024 · CMS health inspection

   • Severity not stated

     H52829573C Substantiated complaint (MDH Office of Health Facility Complaints)

     MDH substantiated this complaint. The finding and its severity are in MDH's investigation report (linked).

     Statement of deficiencies (PDF)

7. Nov 16, 2023 Health · 3 findings
   • Not serious Scope/severity D

     F0554 Resident Rights Deficiencies

     Allow residents to self-administer drugs if determined clinically appropriate.

     Corrected Jan 2, 2024 · CMS health inspection

   • Not serious Scope/severity D

     F0604 Freedom from Abuse, Neglect, and Exploitation Deficiencies

     Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

     Corrected Jan 2, 2024 · CMS health inspection

   • Not serious Scope/severity D

     F0880 Infection Control Deficiencies

     Provide and implement an infection prevention and control program.

     Corrected Jan 2, 2024 · CMS health inspection

8. Nov 21, 2022 MDH complaint investigation · 1 finding
   • Severity not stated

     H5282012C Substantiated complaint (MDH Office of Health Facility Complaints)

     MDH substantiated this complaint. The finding and its severity are in MDH's investigation report (linked).

     Statement of deficiencies (PDF)

9. Jun 22, 2022 MDH complaint investigation · 1 finding
   • Severity not stated

     H52821180C Substantiated complaint (MDH Office of Health Facility Complaints)

     MDH substantiated this complaint. The finding and its severity are in MDH's investigation report (linked).

     Statement of deficiencies (PDF)

10. Nov 21, 2021 MDH complaint investigation · 1 finding
    • Severity not stated

      H5282014C Substantiated complaint (MDH Office of Health Facility Complaints)

      MDH substantiated this complaint. The finding and its severity are in MDH's investigation report (linked).

      Statement of deficiencies (PDF)

11. May 11, 2021 MDH complaint investigation · 1 finding
    • Severity not stated

      H5282010C Substantiated complaint (MDH Office of Health Facility Complaints)

      MDH substantiated this complaint. The finding and its severity are in MDH's investigation report (linked).

      Statement of deficiencies (PDF)

Owners and managers (as published by CMS)

• ALIX, JAY — managing control - governing body, NOT APPLICABLE, since 01/01/2003
• AVIKAINEN, BRIDGET — corporate director, NOT APPLICABLE, since 03/08/2023
• AVIKAINEN, BRIDGET — corporate officer, NOT APPLICABLE, since 03/08/2023
• BAICKER, KATHERINE — managing control - governing body, NOT APPLICABLE, since 01/01/2003
• BAKER, DOUGLAS — managing control - governing body, NOT APPLICABLE, since 01/01/2003
• BAUER, BRENT — corporate director, NOT APPLICABLE, since 01/01/2021
• BILICIC, GEORGE — managing control - governing body, NOT APPLICABLE, since 01/01/2003
• BROWN, SALLY — managing control - governing body, NOT APPLICABLE, since 01/01/2003
• BUECHLER, TAMARA — corporate director, NOT APPLICABLE, since 03/09/2022
• BURNS, URSULA — managing control - governing body, NOT APPLICABLE, since 01/01/2003
• CAINE, NATALIE — managing control - governing body, NOT APPLICABLE, since 01/01/2003
• CALLSTROM, MATTHEW — managing control - governing body, NOT APPLICABLE, since 01/01/2003
• COMFERE, NNEKA — managing control - governing body, NOT APPLICABLE, since 01/01/2003
• DAHLEN, DENNIS — managing control - governing body, NOT APPLICABLE, since 01/01/2003
• DAVIS, JED — managing control - governing body, NOT APPLICABLE, since 01/01/2003
• DAVIS, RICHARD — managing control - governing body, NOT APPLICABLE, since 01/01/2003
• DIDEHBAN, ROSHANAK — managing control - governing body, NOT APPLICABLE, since 01/01/2003
• DUNN, AJANI — managing control - governing body, NOT APPLICABLE, since 01/01/2003
• FAMUYIDE, ABIMBOLA — managing control - governing body, NOT APPLICABLE, since 01/01/2003
• FARRUGIA, GIANRICO — managing control - governing body, NOT APPLICABLE, since 01/01/2003
• FONSECA, RAFAEL — managing control - governing body, NOT APPLICABLE, since 01/01/2003
• FRANCIS, JAMES — managing control - governing body, NOT APPLICABLE, since 01/01/2003
• GERBERDING, JULIE — managing control - governing body, NOT APPLICABLE, since 01/01/2003
• GORMAN, PAUL — managing control - governing body, NOT APPLICABLE, since 01/01/2003
• GRAY, RICHARD — managing control - governing body, NOT APPLICABLE, since 01/01/2003
• HARA, AMY — managing control - governing body, NOT APPLICABLE, since 01/01/2003
• HUBERT, SHERRY — managing control - governing body, NOT APPLICABLE, since 01/01/2003
• LEBRASSEUR, NATHAN — corporate director, NOT APPLICABLE, since 01/01/2017
• MCLAUGHLIN, SARAH — managing control - governing body, NOT APPLICABLE, since 01/01/2003
• PECK, KRISTIN — managing control - governing body, NOT APPLICABLE, since 01/01/2003
• PERETSMAN, NANCY — managing control - governing body, NOT APPLICABLE, since 01/01/2003
• PIGNOLO, ROBERT — corporate director, NOT APPLICABLE, since 01/01/2020
• POE, JOHNATHAN — corporate director, NOT APPLICABLE, since 01/17/2017
• POWELL, MICHAEL — managing control - governing body, NOT APPLICABLE, since 01/01/2003
• REMY, DONALD — managing control - governing body, NOT APPLICABLE, since 01/01/2003
• RIHAL, CHARANJIT — managing control - governing body, NOT APPLICABLE, since 01/01/2003
• ROBERTS, ROBIN — managing control - governing body, NOT APPLICABLE, since 01/01/2003
• ROBO, JAMES — managing control - governing body, NOT APPLICABLE, since 01/01/2003
• ROTHBLATT, MARTINE — managing control - governing body, NOT APPLICABLE, since 01/01/2003
• RUSTAD, CHRISTOPHER — corporate director, NOT APPLICABLE, since 12/01/2020
• RUSTAD, CHRISTOPHER — adp of the snf, NOT APPLICABLE, since 04/16/2025
• RUSTAD, CHRISTOPHER — corporate officer, NOT APPLICABLE, since 12/01/2020
• SCHMIDT, ERIC — managing control - governing body, NOT APPLICABLE, since 01/01/2003
• SHANNON, MICHAEL — managing control - governing body, NOT APPLICABLE, since 01/01/2003
• SMITH, CHARLES — managing control - governing body, NOT APPLICABLE, since 01/01/2003
• SWEENEY, ANNE — managing control - governing body, NOT APPLICABLE, since 01/01/2003
• THIELEN, KENT — managing control - governing body, NOT APPLICABLE, since 01/01/2003
• VERDOORN, BRANDON — adp of the snf, NOT APPLICABLE, since 05/05/2025
• VERDOORN, BRANDON — operational/managerial control, NOT APPLICABLE, since 01/01/2024
• VOLL, BRITTNEY — operational/managerial control, NOT APPLICABLE, since 01/01/2025
• WILLIAMS, AMY — managing control - governing body, NOT APPLICABLE, since 01/01/2003
• ZORN, CHRISTINA — managing control - governing body, NOT APPLICABLE, since 01/01/2003
• LIFE CARE SERVICES LLC — operational/managerial control, NOT APPLICABLE, since 02/01/2025
• MAYO CLINIC — operational/managerial control, NOT APPLICABLE, since 07/01/1981