Flagstone
Nursing home · 12500 CASTLEMOOR DRIVE, Eden Prairie, MN 55344 · Hennepin County
Prices
The Minnesota Department of Health publishes no prices or facility websites, so we show none. Ask the facility directly.
Facility
- Type
- Nursing home · Skilled Nursing Facility/Nursing Facilit · Nonprofit Corporation
- Capacity
- 72
- State license
- 425864
- Medicare CCN
- 245312
- Licensed entity
- CASTLE RIDGE CARE CENTER INC
- Chain
- PRESBYTERIAN HOMES & SERVICES
- Ownership
- Non profit - Corporation
- Phone
- (952) 829-6500
- Nurse staffing
- 4.29 hours per resident per day; 37.5% nursing staff turnover
- Medicare ratings
- Inspections 3★ · Staffing 5★ · Quality 4★
- Official record
- Minnesota Department of Health provider directory
- Official record
- Medicare Care Compare
Inspection findings
-
Aug 31, 2026 MDH complaint investigation · 1 finding
-
Severity not stated
H53123835C Substantiated complaint (MDH Office of Health Facility Complaints)
MDH substantiated this complaint. The finding and its severity are in MDH's investigation report (linked).
-
Severity not stated
-
Mar 20, 2026 Health · 15 findings
-
Not serious
Scope/severity D
F0552 Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected Apr 21, 2026 · CMS health inspection
-
Not serious
Scope/severity D
F0605 Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected Apr 21, 2026 · CMS health inspection
-
Not serious
Scope/severity D
F0636 Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Corrected Apr 24, 2026 · CMS health inspection
-
Not serious
Scope/severity D
F0677 Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected Apr 22, 2026 · CMS health inspection
-
Not serious
Scope/severity D
F0686 Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected Apr 21, 2026 · CMS health inspection
-
Not serious
Scope/severity D
Complaint
F0689 Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected Apr 21, 2026 · CMS health inspection
-
Not serious
Scope/severity D
F0695 Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Corrected Apr 21, 2026 · CMS health inspection
-
Not serious
Scope/severity D
F0756 Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected Apr 21, 2026 · CMS health inspection
-
Not serious
Scope/severity D
F0760 Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Corrected Apr 21, 2026 · CMS health inspection
-
Not serious
Scope/severity D
F0880 Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Corrected Apr 23, 2026 · CMS health inspection
-
Not serious
Scope/severity F
K0324 Smoke Deficiencies
Provide properly protected cooking facilities.
Corrected Apr 16, 2026 · CMS fire safety
-
Not serious
Scope/severity F
K0346 Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Corrected Apr 16, 2026 · CMS fire safety
-
Not serious
Scope/severity F
K0354 Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Corrected Apr 16, 2026 · CMS fire safety
-
Not serious
Scope/severity E
K0372 Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected Apr 16, 2026 · CMS fire safety
-
Not serious
Scope/severity F
K0918 Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Corrected Apr 16, 2026 · CMS fire safety
-
Not serious
Scope/severity D
-
Jul 17, 2025 Health · 2 findings
-
Not serious
Scope/severity E
Complaint
F0658 Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected Aug 15, 2025 · CMS health inspection
-
Not serious
Scope/severity E
Complaint
F0880 Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Corrected Aug 15, 2025 · CMS health inspection
-
Not serious
Scope/severity E
Complaint
-
Jan 29, 2025 Health · 10 findings
-
Not serious
Scope/severity D
F0554 Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected Mar 4, 2025 · CMS health inspection
-
Not serious
Scope/severity E
F0565 Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected Mar 4, 2025 · CMS health inspection
-
Not serious
Scope/severity D
F0657 Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected Mar 4, 2025 · CMS health inspection
-
Not serious
Scope/severity E
F0677 Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected Mar 4, 2025 · CMS health inspection
-
Not serious
Scope/severity D
F0679 Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Corrected Mar 4, 2025 · CMS health inspection
-
Not serious
Scope/severity D
F0689 Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected Mar 4, 2025 · CMS health inspection
-
Not serious
Scope/severity D
F0712 Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Corrected Mar 4, 2025 · CMS health inspection
-
Not serious
Scope/severity D
F0755 Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected Mar 4, 2025 · CMS health inspection
-
Not serious
Scope/severity D
F0759 Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Corrected Mar 4, 2025 · CMS health inspection
-
Not serious
Scope/severity F
K0353 Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Corrected Mar 4, 2025 · CMS fire safety
-
Not serious
Scope/severity D
-
Mar 20, 2024 Health · 11 findings
-
Not serious
Scope/severity D
F0584 Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected Apr 29, 2024 · CMS health inspection
-
Not serious
Scope/severity D
F0656 Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected Apr 29, 2024 · CMS health inspection
-
Not serious
Scope/severity D
F0677 Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected Apr 29, 2024 · CMS health inspection
-
Not serious
Scope/severity D
F0686 Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected Apr 29, 2024 · CMS health inspection
-
Not serious
Scope/severity D
F0757 Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected Apr 29, 2024 · CMS health inspection
-
Not serious
Scope/severity D
F0881 Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Corrected Apr 29, 2024 · CMS health inspection
-
Not serious
Scope/severity F
K0291 Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Corrected Apr 29, 2024 · CMS fire safety
-
Not serious
Scope/severity F
K0353 Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Corrected Apr 29, 2024 · CMS fire safety
-
Not serious
Scope/severity F
K0521 Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Corrected Apr 29, 2024 · CMS fire safety
-
Not serious
Scope/severity F
K0712 Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Corrected Apr 29, 2024 · CMS fire safety
-
Not serious
Scope/severity F
K0901 Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Corrected Apr 29, 2024 · CMS fire safety
-
Not serious
Scope/severity D
-
Jun 12, 2023 MDH complaint investigation · 1 finding
-
Severity not stated
H53122416C Substantiated complaint (MDH Office of Health Facility Complaints)
MDH substantiated this complaint. The finding and its severity are in MDH's investigation report (linked).
-
Severity not stated
-
Sep 8, 2022 MDH complaint investigation · 1 finding
-
Severity not stated
H53124419C Substantiated complaint (MDH Office of Health Facility Complaints)
MDH substantiated this complaint. The finding and its severity are in MDH's investigation report (linked).
-
Severity not stated
-
Jul 17, 2022 MDH complaint investigation · 1 finding
-
Severity not stated
H53123129C Substantiated complaint (MDH Office of Health Facility Complaints)
MDH substantiated this complaint. The finding and its severity are in MDH's investigation report (linked).
-
Severity not stated
-
Jun 8, 2022 MDH complaint investigation · 1 finding
-
Severity not stated
H53121040C Substantiated complaint (MDH Office of Health Facility Complaints)
MDH substantiated this complaint. The finding and its severity are in MDH's investigation report (linked).
-
Severity not stated
-
Mar 29, 2022 MDH complaint investigation · 1 finding
-
Severity not stated
H5312059C Substantiated complaint (MDH Office of Health Facility Complaints)
MDH substantiated this complaint. The finding and its severity are in MDH's investigation report (linked).
-
Severity not stated
-
Jan 3, 2022 MDH complaint investigation · 1 finding
-
Severity not stated
H5312057C Substantiated complaint (MDH Office of Health Facility Complaints)
MDH substantiated this complaint. The finding and its severity are in MDH's investigation report (linked).
-
Severity not stated
-
Oct 14, 2020 MDH complaint investigation · 1 finding
-
Severity not stated
H5312039C Substantiated complaint (MDH Office of Health Facility Complaints)
MDH substantiated this complaint. The finding and its severity are in MDH's investigation report (linked).
-
Severity not stated
Owners and managers (as published by CMS)
- FLETCHER, JONATHAN — adp of the snf, NOT APPLICABLE, since 02/01/2025
- FLETCHER, JONATHAN — corporate officer, NOT APPLICABLE, since 02/01/2025
- FLETCHER, JONATHAN — operational/managerial control, NOT APPLICABLE, since 02/01/2025
- FLETCHER, JONATHAN — corporate director, NOT APPLICABLE, since 02/01/2025
- MEYER, MARK — operational/managerial control, NOT APPLICABLE, since 03/11/2011
- MEYER, MARK — adp of the snf, NOT APPLICABLE, since 03/11/2011
- MIELKE, JOHN — operational/managerial control, NOT APPLICABLE, since 01/01/2023
- MIELKE, JOHN — adp of the snf, NOT APPLICABLE, since 01/01/2023
- PEDERSON, MARK — corporate director, NOT APPLICABLE, since 12/01/2025
- PETERSON, HEIDI — corporate officer, NOT APPLICABLE, since 12/01/2025
- PETERSON, HEIDI — corporate director, NOT APPLICABLE, since 01/01/2023
- PETERSON, HEIDI — adp of the snf, NOT APPLICABLE, since 01/01/2023
- PETERSON, HEIDI — operational/managerial control, NOT APPLICABLE, since 01/01/2023
- STINER, JENNIFER — operational/managerial control, NOT APPLICABLE, since 06/10/2024
- STINER, JENNIFER — adp of the snf, NOT APPLICABLE, since 06/10/2024
- PHS MANAGEMENT, LLC — operational/managerial control, NOT APPLICABLE, since 03/11/2011
- PHS MANAGEMENT, LLC — adp of the snf, NOT APPLICABLE, since 12/19/2025
- PRESBYTERIAN HOMES AND SERVICES — 5% or greater direct ownership interest, 100%, since 09/01/2021
- UMB BANK NATIONAL ASSOCIATION — 5% or greater security interest, NOT APPLICABLE, since 10/24/2019
- UMB BANK NATIONAL ASSOCIATION — 5% or greater mortgage interest, NOT APPLICABLE, since 10/24/2019
Sources: the MDH Health Care Provider Directory, MDH's evaluation and complaint findings, and CMS's list of certified Minnesota nursing homes and CMS Care Compare (nursing homes). “Harm or jeopardy level” is CMS scope/severity G–L. About this data.