Primrose School Of Frisco West
333 W LEBANON, Frisco, TX 75036 · Denton County
Program
- Type
- Licensed center
- Licensed capacity
- 240
- Ages
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 07:00 AM-06:00 PM
- Director / administrator
- Rachel Mireles
- Phone
- (214) 469-1381
- Regulated since
- Aug 18, 2014
- HHSC IDs
- Operation 1132198 · number 1530811
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2026 | 2 | 2 | Supervision & ratios (2) |
| 2024 | 1 | 0 | Illness & medication (1) |
| 2023 | 2 | 1 | Supervision & ratios (1), Staff background & training (1) |
| 2022 | 3 | 2 | Cleanliness & sanitation (1), Staff background & training (2) |
Inspections, investigations & assessments
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Jul 7, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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May 27, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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May 14, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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May 14, 2026 Report · Deficiencies cited (self-report)
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Supervision & ratios Serious
According to the information collected throughout the investigation, it was determined that a child had been left unattended outdoors for roughly 6 minutes.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2026-05-19. Correction verified 2026-05-27.
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Supervision & ratios Serious
-
Feb 3, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 2, 2026 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Jan 22, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 21, 2026 Report · Deficiencies cited (self-report)
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Supervision & ratios Serious
A 3-year-old child was observed on surveillance video being left behind alone outside for approximately 6 minutes and 20 seconds before a caregiver from a different classroom entered the play area after she was noticed to be alone. She was then returned to her classroom immediately.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2026-01-23. Correction verified 2026-02-03.
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Supervision & ratios Serious
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Sep 3, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 5, 2024 Inspection · Deficiencies cited
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Illness & medication
The medication box was inspected, revealing that many medications were past their expiration date. The director corrected the situation during the inspection by removing the expired medication.
HHSC 746.3809 — Medication No Longer Used
HHSC risk weight: Medium. Corrected at inspection. Corrected 2024-11-05.
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Illness & medication
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Jan 2, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 8, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 7, 2023 Report · Deficiencies cited (self-report)
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Supervision & ratios Serious
A child was left without supervision in the playground area for around 2 minutes.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2023-12-22. Correction verified 2024-01-02.
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Supervision & ratios Serious
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Dec 6, 2023 Inspection · Deficiencies cited
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Staff background & training
A caregiver has an expired pediatric CPR/FIRST AID certification since August/2023.
HHSC 746.1315(a) — Each Caregiver and the Director Must Have Current Training in pediatric first aid with rescue breathing and choking.
HHSC risk weight: Medium High. Corrected 2023-12-15. Correction verified 2023-12-18.
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Staff background & training
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Nov 1, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 26, 2023 Report · No deficiencies cited
No violations cited on this visit.
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Aug 31, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 30, 2023 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Jan 17, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 25, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 9, 2022 Inspection · Deficiencies cited
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Staff background & training Serious
One caregiver with a provisional status was left in charge of children. The conditions of the background check were not followed.
HHSC 745.635(3) — AP Background ck determination - If provisionally eligible w/conditions or eligible w/conditions you must restrict duties per conditions/restrictions
HHSC risk weight: High. Corrected 2022-02-09. Correction verified 2022-02-25.
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Staff background & training Serious
Two individuals providing direct care during a special skills activity did not have cleared background checks.
HHSC 745.641 — AP Background check results - Must receive notification prior to allowing subject to be present at your operation
HHSC risk weight: High. Corrected 2022-02-09. Correction verified 2022-02-25.
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Cleanliness & sanitation
A Caregiver did not wash her hands after toileting children.
HHSC 746.3505(c) — Diapering Procedures - Use Disposable Gloves
HHSC risk weight: Medium High. Corrected 2022-02-09. Correction verified 2022-02-25.
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Staff background & training Serious
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.