Primrose School Of Plano At Chase Oaks
6525 CHASE OAKS BLVD, Plano, TX 75023 · Collin County
Program
- Type
- Licensed center
- Licensed capacity
- 221
- Ages
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 07:00 AM-06:00 PM
- Director / administrator
- Tammy Paul
- Phone
- (972) 517-1173
- Regulated since
- Mar 11, 2013
- HHSC IDs
- Operation 1091885 · number 1498191
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2025 | 4 | 4 | Supervision & ratios (2), Records & paperwork (1), Other (1) |
| 2024 | 1 | 0 | Supervision & ratios (1) |
| 2022 | 5 | 3 | Supervision & ratios (2), Records & paperwork (1), Other (2) |
Inspections, investigations & assessments
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Feb 12, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 2, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 31, 2025 Report · Deficiencies cited (self-report)
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Supervision & ratios Serious
It was determined in an investigation that a child was able to exit out the front door and was in the parking lot for approximately one minute.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2026-01-29. Correction verified 2026-02-12.
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Supervision & ratios Serious
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Dec 16, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 17, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 4, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 21, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 19, 2025 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Jun 24, 2025 Report · Deficiencies cited
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Other Serious
The caregiver did not use good judgment but not relaying information to management about an injured or ill child so that the parent could be called. The caregiver only notified the parent in the app and did not give all symptoms to the child's discomfort.
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2025-09-04. Correction verified 2025-09-17.
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Supervision & ratios Serious
A child in care sustained a serious injury and the caregiver was not aware of how the injury occurred. The child was not participating in class and could not bear weight on the leg.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2025-09-04. Correction verified 2025-09-17.
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Records & paperwork Serious
A child sustained a broken femur. The caregiver was unaware of the injury. Medical stated this type of injury is immediately noticeable and the child would cry. The child did cry and the staff saw similar signs of the child's constipation. However, the child could not bear weight which not a symptom of his constipation. The parent was not informed of this other symptom. The child was crying from the end of nap to pick up at 5:55pm.
HHSC 746.307(b)(1) — AP Parental Communication - Injury Requires Treatment by Health Care Professional or Hospitalization
HHSC risk weight: Medium High. Corrected 2025-09-04. Correction verified 2025-09-17.
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Other Serious
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Jun 19, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 2, 2025 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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May 21, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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May 20, 2025 Report · No deficiencies cited
No violations cited on this visit.
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Jan 15, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 19, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 6, 2024 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Feb 22, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 12, 2024 Report · Deficiencies cited
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Supervision & ratios
The operation did not notify the parent of an injury at pickup.
HHSC 746.307(c) — Parental Notification of Less Serious Injuries
HHSC risk weight: Medium. Corrected 2024-04-10. Correction verified 2024-04-12.
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Supervision & ratios
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Dec 21, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 14, 2023 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Oct 2, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 18, 2023 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Apr 11, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 11, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 6, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 2, 2022 Report · Deficiencies cited
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Supervision & ratios Serious
A child was left unsupervised in a classroom.
HHSC 746.1203(4) — Responsibilities of Caregivers - Supervision of Children
HHSC risk weight: High. Corrected 2022-12-28. Correction verified 2023-01-11.
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Records & paperwork Serious
Licensing was not notified of an incident where a child was left unsupervised.
HHSC 746.305(a)(6) — Report Situation Placing Children at Risk
HHSC risk weight: High. Corrected 2022-12-28. Correction verified 2023-01-11.
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Other Serious
Parents were not notified that a child was left unsupervised.
HHSC 746.307(b)(4) — Parental Communication - Situation that Placed a Child at Risk
HHSC risk weight: Medium High. Corrected 2022-12-28. Correction verified 2023-01-11.
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Supervision & ratios Serious
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May 23, 2022 Inspection · Deficiencies cited
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Supervision & ratios
First Aid Kit located in the kitchen of the operation missing scissors and thermometer.
HHSC 746.4003(a) — First Aid Kit - Incomplete Kit
HHSC risk weight: Medium. Corrected 2022-05-27. Correction verified 2022-05-24.
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Other
Annual CPSC form last dated as 8-25-2020.
HHSC 746.4135(b) — Children's Products- Annual Certification
HHSC risk weight: Medium. Corrected 2022-05-27. Correction verified 2022-05-24.
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Supervision & ratios
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, via Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.