Presbyterian Children's Homes & Services

5920 W. WILLIAM CANNON DRIVE BLDG.3 STE.100, Austin, TX 78749 · Travis County

2cited violations

0serious

20inspections & investigations

1enforcement actions

Program

Type: Child-placing agency
Ages: -
Hours: 09:00 AM-03:00 PM
Director / administrator: Shannon Scott Waller
Phone: (512) 476-1234
Regulated since: Sep 9, 1999
HHSC IDs: Operation 155690 · number 536598- 503
Official record: HHSC Child Care Search

Violations by category

Supervision & ratios 2

Year by year

Year	Violations	Serious	Main categories
2024	2	0	Supervision & ratios (2)

Enforcement actions

Seen Oct 1, 2026 — Conditions on permit (HHSC operation record)

HHSC publishes these as current flags on the operation, not as dated actions. The date shown is when this site first saw the flag. The HHSC Child Care Search has the details.

Inspections, investigations & assessments

Jul 21, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Jul 21, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Aug 25, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Aug 25, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Sep 20, 2024 Report · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Sep 20, 2024 Report · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Sep 17, 2024 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Sep 17, 2024 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Aug 8, 2024 Assessment · Deficiencies cited
- Supervision & ratios
  As of 08-08-2024 the data which was due by 07/15/2024 for restraints between April and June 2024 has not yet been reported to Licensing.
  
  HHSC 749.2383(b) — Operation's quarterly data on emergency behavior interventions must be reported to Licensing no later than 15 days after the end of each quarter.
  
  HHSC risk weight: Medium. Corrected 2024-08-22. Correction verified 2024-09-23.
HHSC inspection history
Aug 8, 2024 Assessment · Deficiencies cited
- Supervision & ratios
  As of 08-08-2024 the data which was due by 07/15/2024 for restraints between April and June 2024 has not yet been reported to Licensing.
  
  HHSC 749.2383(b) — Operation's quarterly data on emergency behavior interventions must be reported to Licensing no later than 15 days after the end of each quarter.
  
  HHSC risk weight: Medium. Corrected 2024-08-22. Correction verified 2024-09-23.
HHSC inspection history · no longer published by HHSC; kept here
Oct 2, 2023 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Oct 2, 2023 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Jul 3, 2023 Report · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Jul 3, 2023 Report · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Oct 4, 2022 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Oct 4, 2022 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Jun 14, 2022 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Jun 14, 2022 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Oct 15, 2021 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Oct 15, 2021 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history

Get the full file

HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.

Email the request Printable letter (fax or mail)

Send to: HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions

Show the letter text

Letter text

Dear Open Records Coordinator,

Under the Texas Public Information Act, Texas Government Code Chapter 552, I request copies of the following Child Care Regulation records for Presbyterian Children's Homes & Services, 5920 W. WILLIAM CANNON DRIVE BLDG.3 STE.100, Austin, TX 78749 (operation ID 155690, operation number 536598- 503), for January 1, 2019 to the present:

1. Every inspection, assessment and investigation report, including the deficiencies cited and the operation's corrective actions.
2. Every complaint and self-report intake and its finding.
3. Every corrective or adverse action (evaluation, probation, suspension, revocation, denial, administrative penalty) with related correspondence.
4. Every plan of action or correction the operation submitted, and HHSC's response.

I understand that information made confidential by law (for example the identities of children, families and reporters) may be redacted; please release the remainder. Please provide the records electronically by email. If the cost will exceed $40, please send me an itemized estimate first.

Thank you,

[Your name]
[Email] · [Phone]

If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.

Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.