Heintz Preschool

16550 HUEBNER RD, San Antonio, TX 78248 · Bexar County

33cited violations

4serious

14inspections & investigations

0enforcement actions

Program

Type: Licensed center
Licensed capacity: 93
Ages: Infant, Toddler, Pre-Kindergarten, School
Hours: 07:30 AM-05:30 PM
Director / administrator: Stacy Dori
Phone: (210) 479-0429
Regulated since: Dec 21, 2000
HHSC IDs: Operation 164820 · number 548359
Official record: HHSC Child Care Search

Violations by category

Cleanliness & sanitation 3
Illness & medication 5
Supervision & ratios 10
Safety & premises 3
Staff background & training 8
Records & paperwork 2
Other 2

Year by year

Year	Violations	Serious	Main categories
2025	11	0	Supervision & ratios (1), Safety & premises (3), Staff background & training (6), Other (1)
2024	9	2	Cleanliness & sanitation (1), Illness & medication (2), Supervision & ratios (6)
2023	1	0	Records & paperwork (1)
2022	6	1	Illness & medication (3), Staff background & training (2), Records & paperwork (1)
2021	6	1	Cleanliness & sanitation (2), Supervision & ratios (3), Other (1)

Inspections, investigations & assessments

Jan 7, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Sep 2, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Feb 4, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Jan 27, 2025 Inspection · Deficiencies cited
- Staff background & training
  Five of the nine caregiver files reviewed did not have required hours of training in listed topics.
  
  HHSC 746.1309(b) — Documented Annual Training - 6 Hours of annual training required
  
  HHSC risk weight: Medium. Corrected 2025-02-10. Correction verified 2025-02-20.
- Staff background & training
  Two caregivers did not have training in required topics.
  
  HHSC 746.1309(c) — Documented Annual Training - 1 hour in Prevention, Recognition and Reporting of child maltreatment
  
  HHSC risk weight: Medium. Corrected 2025-02-10. Correction verified 2025-02-12.
- Staff background & training
  Two of the nine caregiver files reviewed, who work with chidlren younger than 24 months, did not have training in required topics.
  
  HHSC 746.1309(d) — Documented Annual Training - Caregivers of Children Under 24 Months Required
  
  HHSC risk weight: Medium High. Corrected 2025-02-10. Correction verified 2025-02-12.
- Staff background & training
  Nine of the caregiver files reviewed did not have training in required topics.
  
  HHSC 746.1309(e) — Documented Annual Training- Required Content
  
  HHSC risk weight: Medium. Corrected 2025-02-10. Correction verified 2025-02-13.
- Staff background & training
  The director did had 19 of the required 30 hours of annual training.
  
  HHSC 746.1311(a) — Director Annual Training 30 Hours Required
  
  HHSC risk weight: Medium. Corrected 2025-02-10. Correction verified 2025-02-10.
- Staff background & training
  The director, who has been in the position less that five years, only had three hours of management training.
  
  HHSC 746.1311(f)(1) — Director Annual Training - Less than 5 years experience
  
  HHSC risk weight: Medium. Corrected 2025-02-10. Correction verified 2025-02-10.
- Other
  Two classrooms, with napping children, did not have adequate lighting in the room.
  
  HHSC 746.2911 — Adequate Lighting During Naptime
  
  HHSC risk weight: Medium High. Corrected 2025-01-27. Correction verified 2025-02-04.
- Supervision & ratios
  The operation did not notify CCR before moving the infant rooms.
  
  HHSC 746.301(2) — Notification of Change in Space
  
  HHSC risk weight: Medium. Corrected 2025-01-27. Correction verified 2025-02-04.
- Safety & premises
  Emergency Preparedness did not include required information, how children, infants/immobile children, will be evaucated.
  
  HHSC 746.5202(1) — Emergency Preparedness Plan - Evacuation, relocation, and sheltering/lock-down procedures
  
  HHSC risk weight: Medium High. Corrected 2025-02-03. Correction verified 2025-01-28.
- Safety & premises
  The emergency preparedness plan did not include information regarding continuity of care.
  
  HHSC 746.5202(4) — Emergency Preparedness Plan-Continuity of Care Until Children Released
  
  HHSC risk weight: Medium High. Corrected 2025-02-03. Correction verified 2025-01-28.
- Safety & premises
  The emergency preparedness plan did not include information regarding how children will be reunified with authorized individuals in the event of an evacuation.
  
  HHSC 746.5202(5) — Emergency Preparedness Plan-Reunification Plan
  
  HHSC risk weight: Medium High. Corrected 2025-02-03. Correction verified 2025-01-28.
HHSC inspection history
Apr 10, 2024 Assessment · Deficiencies cited
- Illness & medication
  Recite: Three of the ten children's files reviewed did not have current immunization records.
  
  HHSC 746.613(b) — Immunization Records, Exceptions, and Exemptions Current
  
  HHSC risk weight: Medium High. Corrected 2024-04-29. Correction verified 2024-04-19.
HHSC inspection history
Mar 12, 2024 Inspection · Deficiencies cited
- Cleanliness & sanitation Serious
  In a toddler classroom, there were lysol wipes and spray that was in an unlocked cabinet, making the cleaning supplies easily accessible to children.
  
  HHSC 746.3407(12) — Mark Cleaning Supplies, Toxic Materials; Keep Separate from Food and Inaccessible to Children
  
  HHSC risk weight: High. Corrected at inspection. Corrected 2024-03-12.
- Supervision & ratios
  The operational policies did not incude information for hearing and vision screening requirements,
  
  HHSC 746.501(a)(12) — Written Operational Policies - Vision and Hearing Screening
  
  HHSC risk weight: Medium. Corrected 2024-03-26. Correction verified 2024-03-26.
- Supervision & ratios
  The operational polcies did not include procedures for providing and applying items such as bug spray, sunscreen, etc.
  
  HHSC 746.501(a)(19) — Written Operational Policies - Providing & Applying Insect Repellant and Sunscreen
  
  HHSC risk weight: Medium. Corrected 2024-03-26. Correction verified 2024-03-27.
- Supervision & ratios
  The operational policies did not include information for provisions for breast feeding mothers.
  
  HHSC 746.501(a)(25) — Written Operational Policies - Breastfeeding Provisions
  
  HHSC risk weight: Low. Corrected 2024-03-26. Correction verified 2024-03-26.
- Supervision & ratios Serious
  The operational polices did not include information on safe sleep for children 0-12 months.
  
  HHSC 746.501(a)(9) — Written Operational Policies - Safe Sleep for Infants 12 Months and Younger
  
  HHSC risk weight: High. Corrected 2024-03-26. Correction verified 2024-03-26.
- Supervision & ratios
  The operational polices did not include information for parents being able to visit the child care operation during all hours of operation without prior consent.
  
  HHSC 746.501(b)(1) — Operational Policies - Inform Parents That They May Visit Center Anytime During Operating Hours
  
  HHSC risk weight: Medium Low. Corrected 2024-03-26. Correction verified 2024-03-26.
- Illness & medication
  Three of the ten children's files reviewed did not have current immunization records.
  
  HHSC 746.613(b) — Immunization Records, Exceptions, and Exemptions Current
  
  HHSC risk weight: Medium High. Corrected 2024-03-26. Correction verified 2024-04-10.
HHSC inspection history
Feb 6, 2024 Assessment · Deficiencies cited
- Supervision & ratios
  The operation did not report the resignation of their listed designee.
  
  HHSC 746.303(a)(1) — Report Change in Designee
  
  HHSC risk weight: Medium Low. Corrected 2024-02-06. Correction verified 2024-02-06.
HHSC inspection history
Jun 20, 2023 Inspection · Deficiencies cited
- Records & paperwork
  Four of the children's files did not include necessary vision and hearing screening results.
  
  HHSC 746.603(a)(6) — Children's Records - Vision and Hearing Screening
  
  HHSC risk weight: Low. Corrected 2023-07-05. Correction verified 2023-06-30.
HHSC inspection history
Nov 2, 2022 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Oct 19, 2022 Inspection · Deficiencies cited
- Staff background & training Serious
  Two staff member with access to children was present at the operation without background check status of Eligible, Eligible with Conditions, or Provisionally Eligible with Conditions. Note: Both individuals left the operation until cleared.
  
  HHSC 745.641 — AP Background check results - Must receive notification prior to allowing subject to be present at your operation
  
  HHSC risk weight: High. Corrected 2022-10-19. Correction verified 2022-11-02.
- Illness & medication
  One out of 10 children's files reviewed did not have a current immunization record for review.
  
  HHSC 746.603(a)(4) — Children's Records - Immunizations
  
  HHSC risk weight: Medium. Corrected 2022-11-02. Correction verified 2022-11-02.
- Records & paperwork
  1 out of 10 caregivers' records reviewed did not have an employment affidavit.
  
  HHSC 746.901(4) — Required Personnel Records - Required Affidavit
  
  HHSC risk weight: Medium Low. Corrected 2022-10-26. Correction verified 2022-11-02.
- Staff background & training
  3 of 10 caregivers' records reviewed did not have the required training hours for the last full year of employment.
  
  HHSC 746.901(5) — Required Personnel Records- Training Hours
  
  HHSC risk weight: Medium. Corrected 2022-11-02. Correction verified 2022-11-02.
HHSC inspection history
Jun 17, 2022 Report · Deficiencies cited (self-report)
- Illness & medication
  The operation director or person in charge on the day of the incident did not sign the reportable incident/Illness report.
  
  HHSC 746.705 — Incident/Illness Report Form Signed
  
  HHSC risk weight: Low. Corrected 2022-06-23. Correction verified 2022-06-23.
- Illness & medication
  The operation did not share the reportable incident/Illness report with the parent within 48 hours of the incident.
  
  HHSC 746.707 — Incident/Illness Report Form Shared with Parent
  
  HHSC risk weight: Medium. Corrected 2022-06-23. Correction verified 2022-06-23.
HHSC inspection history
Nov 18, 2021 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Oct 21, 2021 Inspection · Deficiencies cited
- Other
  Two infants do not have updated feeding instructions on file.
  
  HHSC 746.2421(b) — Written Feeding Instructions - Review and Update Every 30 Days
  
  HHSC risk weight: Medium. Corrected 2021-10-28. Correction verified 2021-11-18.
- Cleanliness & sanitation Serious
  Cleaning solutions and other chemicals were found in an unlocked floor level cabinet in a classroom that was accessible to children. This was corrected at inspection when the caregiver removed the chemicals from the cabinet.
  
  HHSC 746.3407(12) — Mark Cleaning Supplies, Toxic Materials; Keep Separate from Food and Inaccessible to Children
  
  HHSC risk weight: High. Corrected at inspection. Corrected 2021-10-21.
- Cleanliness & sanitation
  It was observed that caregivers are not washing children's hands after diapering. A wet wipe was used to clean a child's hand. This was corrected at inspection when the caregiver agreed to wash the child's hands.
  
  HHSC 746.3419 — Handwashing Procedures
  
  HHSC risk weight: Medium High. Corrected at inspection. Corrected 2021-10-21.
- Supervision & ratios
  The operation did not have an emergency preparedness plan completed or available for review.
  
  HHSC 746.5202(1) — Emergency Preparedness Plan - Evacuation, relocation, and sheltering/lock-down procedures
  
  HHSC risk weight: Medium High. Corrected 2021-11-01. Correction verified 2021-11-18.
- Supervision & ratios
  The operation has not conducted a fire drill since August and does not have documentation of emergency drills and/or checks of emergency equipment.
  
  HHSC 746.5205(1) — Fire Drill Monthly - Exit in 3 Minutes
  
  HHSC risk weight: Medium High. Corrected 2021-11-01. Correction verified 2021-11-18.
HHSC inspection history
Sep 10, 2021 Report · Deficiencies cited (self-report)
- Supervision & ratios
  The operation did not report a child injury that required medical treatment within the two day timeframe.
  
  HHSC 746.305(a)(2) — Report Child Injury Requiring Medical Treatment by a Health-Care Professional or Hospitalization
  
  HHSC risk weight: Medium High. Corrected 2021-10-20. Correction verified 2021-10-20.
HHSC inspection history

Get the full file

HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.

Email the request Printable letter (fax or mail)

Send to: HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions

Show the letter text

Letter text

Dear Open Records Coordinator,

Under the Texas Public Information Act, Texas Government Code Chapter 552, I request copies of the following Child Care Regulation records for Heintz Preschool, 16550 HUEBNER RD, San Antonio, TX 78248-1695 (operation ID 164820, operation number 548359), for January 1, 2019 to the present:

1. Every inspection, assessment and investigation report, including the deficiencies cited and the operation's corrective actions.
2. Every complaint and self-report intake and its finding.
3. Every corrective or adverse action (evaluation, probation, suspension, revocation, denial, administrative penalty) with related correspondence.
4. Every plan of action or correction the operation submitted, and HHSC's response.

I understand that information made confidential by law (for example the identities of children, families and reporters) may be redacted; please release the remainder. Please provide the records electronically by email. If the cost will exceed $40, please send me an itemized estimate first.

Thank you,

[Your name]
[Email] · [Phone]

If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.

Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.