Joy Of Learning Center Child Development Center

12300 AMHERST DR, Austin, TX 78727 · Travis County

16cited violations

2serious

12inspections & investigations

0enforcement actions

Program

Type: Licensed center
Licensed capacity: 39
Ages: Infant, Toddler, Pre-Kindergarten, School
Hours: 06:30 AM-05:30 PM
Director / administrator: Jacquelyn Holmes Bell
Phone: (512) 832-8882
Regulated since: Dec 10, 1999
HHSC IDs: Operation 161875 · number 544457
Official record: HHSC Child Care Search

Violations by category

Supervision & ratios 4
Safety & premises 4
Records & paperwork 4
Other 4

Year by year

Year	Violations	Serious	Main categories
2024	12	2	Supervision & ratios (4), Safety & premises (2), Records & paperwork (4), Other (2)
2023	2	0	Other (2)
2022	2	0	Safety & premises (2)

Inspections, investigations & assessments

Nov 20, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Nov 20, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Jan 30, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Jan 30, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Dec 11, 2024 Inspection · Deficiencies cited
- Records & paperwork Serious
  Caregivers were not aware of how many children they had in care. Three caregivers had to count the children in order to report how many they were responsible for.
  
  HHSC 746.1205(a)(1) — Responsibilities of Caregivers - Know children responsible for
  
  HHSC risk weight: High. Corrected at inspection. Corrected 2024-12-11.
- Supervision & ratios
  A policy to determine extreme weather was not available for review
  
  HHSC 746.501(a)(18)(F) — Written Operational Policies - Criteria for Extreme Weather
  
  HHSC risk weight: Medium. Corrected 2024-12-25. Correction verified 2024-12-23.
- Supervision & ratios
  A policy for procedures for inclusive services was not available for review.
  
  HHSC 746.501(a)(30) — Written Operational Policies - Support inclusive services
  
  HHSC risk weight: Medium. Corrected 2024-12-25. Correction verified 2024-12-23.
- Safety & premises
  An emergency preparedness plan was not available for review.
  
  HHSC 746.5204 — Coordination of Implementation of Emergency Preparedness Plan
  
  HHSC risk weight: Medium. Corrected 2024-12-25. Correction verified 2024-12-23.
- Records & paperwork
  Not all required information was included in the children's admission information
  
  HHSC 746.603(a)(2) — Children's Records - Admission Information
  
  HHSC risk weight: Medium. Corrected 2024-12-25. Correction verified 2024-12-23.
HHSC inspection history · no longer published by HHSC; kept here
Dec 11, 2024 Inspection · Deficiencies cited
- Records & paperwork Serious
  Caregivers were not aware of how many children they had in care. Three caregivers had to count the children in order to report how many they were responsible for.
  
  HHSC 746.1205(a)(1) — Responsibilities of Caregivers - Know children responsible for
  
  HHSC risk weight: High. Corrected at inspection. Corrected 2024-12-11.
- Supervision & ratios
  A policy to determine extreme weather was not available for review
  
  HHSC 746.501(a)(18)(F) — Written Operational Policies - Criteria for Extreme Weather
  
  HHSC risk weight: Medium. Corrected 2024-12-25. Correction verified 2024-12-23.
- Supervision & ratios
  A policy for procedures for inclusive services was not available for review.
  
  HHSC 746.501(a)(30) — Written Operational Policies - Support inclusive services
  
  HHSC risk weight: Medium. Corrected 2024-12-25. Correction verified 2024-12-23.
- Safety & premises
  An emergency preparedness plan was not available for review.
  
  HHSC 746.5204 — Coordination of Implementation of Emergency Preparedness Plan
  
  HHSC risk weight: Medium. Corrected 2024-12-25. Correction verified 2024-12-23.
- Records & paperwork
  Not all required information was included in the children's admission information
  
  HHSC 746.603(a)(2) — Children's Records - Admission Information
  
  HHSC risk weight: Medium. Corrected 2024-12-25. Correction verified 2024-12-23.
HHSC inspection history
Feb 8, 2024 Inspection · Deficiencies cited
- Other
  An annual Sanitation Inspection was not available for review.
  
  HHSC 746.3401(b) — Annual Sanitation Inspection - Conducted Local Sanitation Official
  
  HHSC risk weight: Medium High. Corrected 2024-03-15. Correction verified 2024-02-12.
HHSC inspection history · no longer published by HHSC; kept here
Feb 8, 2024 Inspection · Deficiencies cited
- Other
  An annual Sanitation Inspection was not available for review.
  
  HHSC 746.3401(b) — Annual Sanitation Inspection - Conducted Local Sanitation Official
  
  HHSC risk weight: Medium High. Corrected 2024-03-15. Correction verified 2024-02-12.
HHSC inspection history
Apr 25, 2023 Inspection · Deficiencies cited
- Other
  Observed a TV in the preschool classroom that was not anchored to the cart.
  
  HHSC 746.3701(10) — Safety - Televisions Anchored to Prevent Tip Over
  
  HHSC risk weight: Medium High. Corrected 2023-04-28. Correction verified 2023-04-27.
HHSC inspection history · no longer published by HHSC; kept here
Apr 25, 2023 Inspection · Deficiencies cited
- Other
  Observed a TV in the preschool classroom that was not anchored to the cart.
  
  HHSC 746.3701(10) — Safety - Televisions Anchored to Prevent Tip Over
  
  HHSC risk weight: Medium High. Corrected 2023-04-28. Correction verified 2023-04-27.
HHSC inspection history
May 17, 2022 Inspection · Deficiencies cited
- Safety & premises
  3 infants were observed sitting in highchairs without the safety straps fastened. This was corrected when the infants were taken out of the high chairs.
  
  HHSC 746.2407 — Infant Care Area Furnishings and Equipment -Use of Safety Straps
  
  HHSC risk weight: Medium High. Corrected at inspection. Corrected 2022-05-17.
HHSC inspection history
May 17, 2022 Inspection · Deficiencies cited
- Safety & premises
  3 infants were observed sitting in highchairs without the safety straps fastened. This was corrected when the infants were taken out of the high chairs.
  
  HHSC 746.2407 — Infant Care Area Furnishings and Equipment -Use of Safety Straps
  
  HHSC risk weight: Medium High. Corrected at inspection. Corrected 2022-05-17.
HHSC inspection history · no longer published by HHSC; kept here

Get the full file

HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.

Email the request Printable letter (fax or mail)

Send to: HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions

Show the letter text

Letter text

Dear Open Records Coordinator,

Under the Texas Public Information Act, Texas Government Code Chapter 552, I request copies of the following Child Care Regulation records for Joy of Learning Center Child Development Center, 12300 AMHERST DR, Austin, TX 78727-5358 (operation ID 161875, operation number 544457), for January 1, 2019 to the present:

1. Every inspection, assessment and investigation report, including the deficiencies cited and the operation's corrective actions.
2. Every complaint and self-report intake and its finding.
3. Every corrective or adverse action (evaluation, probation, suspension, revocation, denial, administrative penalty) with related correspondence.
4. Every plan of action or correction the operation submitted, and HHSC's response.

I understand that information made confidential by law (for example the identities of children, families and reporters) may be redacted; please release the remainder. Please provide the records electronically by email. If the cost will exceed $40, please send me an itemized estimate first.

Thank you,

[Your name]
[Email] · [Phone]

If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.

Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.