Djenaba Raloso

2083 CHELSEA GRV, New Braunfels, TX 78130 · Guadalupe County

16cited violations

3serious

4inspections & investigations

0enforcement actions

Program

Type: Registered child-care home
Licensed capacity: 11
Ages: Infant, Toddler, Pre-Kindergarten, School
Hours: 07:00 AM-07:00 PM
Phone: (337) 517-0306
Regulated since: Feb 20, 2025
HHSC IDs: Operation 1495023 · number 1808663
Official record: HHSC Child Care Search

Violations by category

Supervision & ratios 2
Safety & premises 4
Staff background & training 4
Records & paperwork 1
Other 5

Year by year

Year	Violations	Serious	Main categories
2026	12	3	Safety & premises (4), Staff background & training (4), Records & paperwork (1), Other (3)
2025	4	0	Supervision & ratios (2), Other (2)

Inspections, investigations & assessments

Jul 21, 2026 Inspection · Deficiencies cited
- Staff background & training
  The substitute caregiver was missing a total of 14 hours of the required training.
  
  HHSC 747.1303(3)(A) — Training Requirements for Caregivers - 15 hours Annual Training
  
  HHSC risk weight: Medium High. Corrected 2026-08-04. Correction verified 2026-08-03.
- Records & paperwork Serious
  One out of six children's records was missing a name and phone number of a person the child may be released to.
  
  HHSC 747.605(7) — Required Admission Information - Release Information
  
  HHSC risk weight: High. Corrected 2026-07-21. Correction verified 2026-07-27.
HHSC inspection history
Feb 5, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Jan 27, 2026 Inspection · Deficiencies cited
- Staff background & training
  The CPR/First-aid was not available for review for the substitute.
  
  HHSC 747.1209(2) — Minimum Qualifications for Substitute Caregiver -pediatric first-aid and pediatric CPR
  
  HHSC risk weight: Medium High. Corrected 2026-02-06. Correction verified 2026-02-05.
- Staff background & training
  The primary caregiver did not have a current SIDS training available for review.
  
  HHSC 747.1309(c) — Primary Caregiver Annual Training - Special topics for children under 24 months
  
  HHSC risk weight: Medium High. Corrected 2026-01-27. Correction verified 2026-02-05.
- Staff background & training
  The primary caregiver and the substitute did not have a current transportation training.
  
  HHSC 747.1314 — Transportation Safety Training-Primary Caregiver and Employee Transporting
  
  HHSC risk weight: Medium High. Corrected 2026-01-27. Correction verified 2026-02-05.
- Other
  There was no infant feeding instructions available for review.
  
  HHSC 747.2321(a) — Written Feeding Instructions - Signed and Dated by Parent or Health-Care Professional
  
  HHSC risk weight: Medium. Corrected 2026-01-27. Correction verified 2026-02-05.
- Safety & premises
  There was no fire drill documentation available for review.
  
  HHSC 747.5005(1) — Fire Drill Monthly - Exit in 3 Minutes
  
  HHSC risk weight: Medium High. Corrected 2026-01-27. Correction verified 2026-02-05.
- Other
  There was no documentation for the severe weather drills available for review.
  
  HHSC 747.5005(2) — Sheltering drill for Severe Weather- 4 times in a calendar year
  
  HHSC risk weight: Medium High. Corrected 2026-01-27. Correction verified 2026-02-05.
- Other
  There was no documentation available for review for lock-down drills.
  
  HHSC 747.5005(3) — Lock-down drill 4 times in a calendar year
  
  HHSC risk weight: Medium High. Corrected 2026-01-27. Correction verified 2026-02-05.
- Safety & premises Serious
  There was no medical or authorization information available for review on the school-age children being transported from school.
  
  HHSC 747.5417(a)(2) — Required Equipment in Vehicles - Emergency Medical Information
  
  HHSC risk weight: High. Corrected 2026-01-27. Correction verified 2026-02-05.
- Safety & premises Serious
  There was no parent information or emergency contact information available for review on the school-age children that are being pick-up from school.
  
  HHSC 747.5417(a)(3) — Required Equipment in Vehicles - Emergency Telephone Numbers
  
  HHSC risk weight: High. Corrected 2026-01-27. Correction verified 2026-02-05.
- Safety & premises
  Three out of eleven children's enrollment form listed the parent as the emergency contact without documentation.
  
  HHSC 747.605(6) — Required Admission Information - Emergency Contact
  
  HHSC risk weight: Medium High. Corrected 2026-01-27. Correction verified 2026-02-05.
HHSC inspection history
Jan 22, 2025 Inspection · Deficiencies cited
- Supervision & ratios
  The home was missing a complete #8 and #11 of the operational policies.
  
  HHSC 747.207(1) — Policies Comply with Rules
  
  HHSC risk weight: Medium High. Corrected 2025-01-22. Correction verified 2025-01-29.
- Other
  The Children's Product Certification form was not available for review. This was corrected when the provider went to the website and downloaded the form and signed up to receive emails.
  
  HHSC 747.3935(b) — Children's Products- Annual Certification
  
  HHSC risk weight: Medium. Corrected at inspection. Corrected 2025-01-22.
- Other
  Storage for individuals was not available for observation. The storage bins have been ordered.
  
  HHSC 747.4305 — Storage for Individual Belongings
  
  HHSC risk weight: Medium. Corrected 2025-01-22. Correction verified 2025-01-29.
- Supervision & ratios
  The procedures for parents to visit the childcare home was not available for review.
  
  HHSC 747.501(9) — Written Operational Policies - Parent Rights
  
  HHSC risk weight: Medium. Corrected 2025-01-22. Correction verified 2025-01-29.
HHSC inspection history

Get the full file

HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.

Email the request Printable letter (fax or mail)

Send to: HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions

Show the letter text

Letter text

Dear Open Records Coordinator,

Under the Texas Public Information Act, Texas Government Code Chapter 552, I request copies of the following Child Care Regulation records for Djenaba Raloso, 2083 CHELSEA GRV, New Braunfels, TX 78130-0476 (operation ID 1495023, operation number 1808663), for January 1, 2019 to the present:

1. Every inspection, assessment and investigation report, including the deficiencies cited and the operation's corrective actions.
2. Every complaint and self-report intake and its finding.
3. Every corrective or adverse action (evaluation, probation, suspension, revocation, denial, administrative penalty) with related correspondence.
4. Every plan of action or correction the operation submitted, and HHSC's response.

I understand that information made confidential by law (for example the identities of children, families and reporters) may be redacted; please release the remainder. Please provide the records electronically by email. If the cost will exceed $40, please send me an itemized estimate first.

Thank you,

[Your name]
[Email] · [Phone]

If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.

Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.