Primrose School Of Ne Flower Mound

3939 MORRISS RD, Flower Mound, TX 75028 · Denton County

12cited violations

6serious

34inspections & investigations

0enforcement actions

Program

Type: Licensed center
Licensed capacity: 176
Ages: Infant, Toddler, Pre-Kindergarten, School
Hours: 07:00 AM-06:00 PM
Director / administrator: Robyn Shaheen
Phone: (972) 691-3815
Regulated since: Apr 19, 2018
HHSC IDs: Operation 1299504 · number 1669139
Official record: HHSC Child Care Search

Violations by category

Supervision & ratios 4
Safety & premises 4
Staff background & training 2
Other 2

Year by year

Year	Violations	Serious	Main categories
2026	2	0	Supervision & ratios (2)
2025	6	2	Safety & premises (2), Staff background & training (2), Other (2)
2023	4	4	Supervision & ratios (2), Safety & premises (2)

Inspections, investigations & assessments

Apr 29, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Apr 29, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Apr 27, 2026 Report · Deficiencies cited (self-report)
- Supervision & ratios
  A caregiver failed to ensure the continuity of care by not communicating prior behavioral concerns and supervision needs with incoming staff, which led to an incident occurring twice.
  
  HHSC 746.1203(10) — Responsibilities of Caregivers - Share Information with Incoming Caregivers
  
  HHSC risk weight: Medium High. Corrected 2026-05-20. Correction verified 2026-05-29.
HHSC inspection history
Apr 27, 2026 Report · Deficiencies cited (self-report)
- Supervision & ratios
  A caregiver failed to ensure the continuity of care by not communicating prior behavioral concerns and supervision needs with incoming staff, which led to an incident occurring twice.
  
  HHSC 746.1203(10) — Responsibilities of Caregivers - Share Information with Incoming Caregivers
  
  HHSC risk weight: Medium High. Corrected 2026-05-20. Correction verified 2026-05-29.
HHSC inspection history · no longer published by HHSC; kept here
Mar 25, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Mar 25, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Feb 17, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Feb 17, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Feb 11, 2026 Report · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Feb 11, 2026 Report · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Aug 12, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Aug 12, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Aug 8, 2025 Report · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Aug 8, 2025 Report · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Apr 29, 2025 Inspection · Deficiencies cited
- Staff background & training
  A caregiver did not have the required the required 24 hours of training.
  
  HHSC 746.1301(a)(5)(A) — Training Requirements for Employees, Caregivers, and Directors - 24 Annual training
  
  HHSC risk weight: Medium High. Corrected 2025-05-09. Correction verified 2025-05-08.
- Safety & premises
  A child was missing the emergency contact address in their admission paperwork.
  
  HHSC 746.605(6) — Required Admission Information - Emergency Contact
  
  HHSC risk weight: Medium High. Corrected 2025-05-01. Correction verified 2025-05-08.
HHSC inspection history
Apr 29, 2025 Inspection · Deficiencies cited
- Staff background & training
  A caregiver did not have the required the required 24 hours of training.
  
  HHSC 746.1301(a)(5)(A) — Training Requirements for Employees, Caregivers, and Directors - 24 Annual training
  
  HHSC risk weight: Medium High. Corrected 2025-05-09. Correction verified 2025-05-08.
- Safety & premises
  A child was missing the emergency contact address in their admission paperwork.
  
  HHSC 746.605(6) — Required Admission Information - Emergency Contact
  
  HHSC risk weight: Medium High. Corrected 2025-05-01. Correction verified 2025-05-08.
HHSC inspection history · no longer published by HHSC; kept here
Apr 21, 2025 Inspection · Deficiencies cited
- Other Serious
  A 4 month old was observed sleeping in a restrictive device.
  
  HHSC 746.2426(a)(1) — Infant May Not Sleep in a Restrictive Device
  
  HHSC risk weight: High. Corrected 2025-04-21. Correction verified 2025-04-29.
HHSC inspection history
Apr 21, 2025 Inspection · Deficiencies cited
- Other Serious
  A 4 month old was observed sleeping in a restrictive device.
  
  HHSC 746.2426(a)(1) — Infant May Not Sleep in a Restrictive Device
  
  HHSC risk weight: High. Corrected 2025-04-21. Correction verified 2025-04-29.
HHSC inspection history · no longer published by HHSC; kept here
Apr 17, 2025 Report · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Apr 17, 2025 Report · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
May 29, 2024 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
May 29, 2024 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Jun 22, 2023 Inspection · Deficiencies cited
- Safety & premises Serious
  4 childrens files reviewed did not have emergency contact address on file at the time of inspection.
  
  HHSC 746.605(12) — Required Admission Information - Emergency Medical Authorization
  
  HHSC risk weight: High. Corrected 2023-06-29. Correction verified 2023-06-28.
HHSC inspection history
Jun 22, 2023 Inspection · Deficiencies cited
- Safety & premises Serious
  4 childrens files reviewed did not have emergency contact address on file at the time of inspection.
  
  HHSC 746.605(12) — Required Admission Information - Emergency Medical Authorization
  
  HHSC risk weight: High. Corrected 2023-06-29. Correction verified 2023-06-28.
HHSC inspection history · no longer published by HHSC; kept here
Apr 19, 2023 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Apr 19, 2023 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Apr 10, 2023 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Apr 10, 2023 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Apr 6, 2023 Report · Deficiencies cited (self-report)
- Supervision & ratios Serious
  It is reported that a child was left alone on the playground.
  
  HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
  
  HHSC risk weight: High. Corrected 2023-04-10. Correction verified 2023-04-19.
HHSC inspection history · no longer published by HHSC; kept here
Apr 6, 2023 Report · Deficiencies cited (self-report)
- Supervision & ratios Serious
  It is reported that a child was left alone on the playground.
  
  HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
  
  HHSC risk weight: High. Corrected 2023-04-10. Correction verified 2023-04-19.
HHSC inspection history
Jul 25, 2022 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Jul 25, 2022 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
May 18, 2022 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
May 18, 2022 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history

Get the full file

HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.

Email the request Printable letter (fax or mail)

Send to: HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions

Show the letter text

Letter text

Dear Open Records Coordinator,

Under the Texas Public Information Act, Texas Government Code Chapter 552, I request copies of the following Child Care Regulation records for Primrose School of NE Flower Mound, 3939 MORRISS RD, Flower Mound, TX 75028-1806 (operation ID 1299504, operation number 1669139), for January 1, 2019 to the present:

1. Every inspection, assessment and investigation report, including the deficiencies cited and the operation's corrective actions.
2. Every complaint and self-report intake and its finding.
3. Every corrective or adverse action (evaluation, probation, suspension, revocation, denial, administrative penalty) with related correspondence.
4. Every plan of action or correction the operation submitted, and HHSC's response.

I understand that information made confidential by law (for example the identities of children, families and reporters) may be redacted; please release the remainder. Please provide the records electronically by email. If the cost will exceed $40, please send me an itemized estimate first.

Thank you,

[Your name]
[Email] · [Phone]

If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.

Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.