Charlene Wallace

5407 W HARROW DR, Houston, TX 77084 · Harris County

22cited violations

0serious

5inspections & investigations

0enforcement actions

Program

Type: Registered child-care home
Licensed capacity: 6
Ages: Infant, Toddler, Pre-Kindergarten, School
Hours: 07:00 AM-09:00 PM
Phone: (985) 817-6656
Regulated since: Aug 17, 2021
HHSC IDs: Operation 1382277 · number 1724195
Official record: HHSC Child Care Search

Violations by category

Cleanliness & sanitation 1
Illness & medication 2
Supervision & ratios 1
Safety & premises 7
Staff background & training 3
Records & paperwork 5
Other 3

Year by year

Year	Violations	Main categories
2026	2	Safety & premises (2)
2025	6	Illness & medication (1), Supervision & ratios (1), Safety & premises (1), Staff background & training (1), Records & paperwork (1), Other (1)
2023	13	Cleanliness & sanitation (1), Illness & medication (1), Safety & premises (4), Staff background & training (1), Records & paperwork (4), Other (2)
2022	1	Staff background & training (1)

Inspections, investigations & assessments

Feb 25, 2026 Inspection · Deficiencies cited
- Safety & premises
  The floor plan for the child care home for the new address was not available for review.
  
  HHSC 747.5007(1) — Emergency Evacuation and Relocation Diagram - Floor Plan
  
  HHSC risk weight: Medium High. Corrected 2026-03-04. Correction verified 2026-03-03.
- Safety & premises
  There were no Fire Extinguisher available in the home during the inspection.
  
  HHSC 747.5103 — Must Have at Least One 3A-40BC Dry Chemical Fire Extinguisher or Fire Extinguisher Approved by Fire Marshal
  
  HHSC risk weight: Medium High. Corrected 2026-03-04. Correction verified 2026-03-02.
HHSC inspection history
Jun 26, 2025 Inspection · Deficiencies cited
- Staff background & training
  The annual training for the permit holder was not current, last training documentation was observed competed in May 2024.
  
  HHSC 747.1303(5)(A) — Training Requirements for Primary Caregiver -30 Hours Annual Training
  
  HHSC risk weight: Medium High. Corrected 2025-07-24. Correction verified 2025-07-14.
- Safety & premises
  The backyard was observed with lawn equipment, tires and grilling items that is accessible to children in care, the grass in the backyard was observed not maintained.
  
  HHSC 747.3501 — Safety - Areas Free From Hazards
  
  HHSC risk weight: Medium High. Corrected 2025-07-24. Correction verified 2025-07-14.
- Supervision & ratios
  The parents rights section was observed missing from the operational policies.
  
  HHSC 747.501(9) — Written Operational Policies - Parent Rights
  
  HHSC risk weight: Medium. Corrected 2025-07-24. Correction verified 2025-07-14.
- Records & paperwork
  One child admission information was observed missing the parent's contact information, authrorization for pick up contact information.
  
  HHSC 747.603(a)(2) — Children's Records - Admission Information
  
  HHSC risk weight: Medium. Corrected 2025-07-24. Correction verified 2025-07-14.
- Illness & medication
  One child did not have the immunization records for review during the inspection.
  
  HHSC 747.603(a)(4) — Children's Records - Immunizations
  
  HHSC risk weight: Medium. Corrected 2025-07-24. Correction verified 2025-07-15.
- Other
  Five children files were reviewed and did not have the required health statement signed by heath care physician.
  
  HHSC 747.611(a) — Required Health Statement
  
  HHSC risk weight: Low. Corrected 2025-07-24. Correction verified 2025-07-23.
HHSC inspection history
Jul 24, 2023 Inspection · Deficiencies cited
- Records & paperwork
  The admission information for one child was not available to review.
  
  HHSC 747.603(a)(2) — Children's Records - Admission Information
  
  HHSC risk weight: Medium. Corrected 2023-07-26. Correction verified 2023-07-25.
HHSC inspection history
Jun 28, 2023 Inspection · Deficiencies cited
- Staff background & training
  The CPR/FA certification for the permit holder was not available for reviewed.
  
  HHSC 747.1303(2)(A) — Training Requirements for Caregivers- Pediatric First-Aid and Pediatric CPR
  
  HHSC risk weight: Medium High. Corrected 2023-07-19. Correction verified 2023-07-24.
- Other
  There were no daily activities plans was observed available for children in care during the inspection.
  
  HHSC 747.2101 — Planned Activities - Designed to meet individual needs and developmental levels of children in the group
  
  HHSC risk weight: Medium. Corrected 2023-07-19. Correction verified 2023-07-24.
- Other
  A 2 years old was observed watching television with content that is not related to the daily activities.
  
  HHSC 747.2105(c)(1) — Screen Time Activities - Related to Planned Activities
  
  HHSC risk weight: Medium. Corrected 2023-07-19. Correction verified 2023-07-24.
- Cleanliness & sanitation
  Hand washing was observe not being done before the children started eating lunch. This was corrected when the primary caregiver took the children to the restroom to wash their hands.
  
  HHSC 747.3213(1) — Children Handwashing Before Eating
  
  HHSC risk weight: Medium High. Corrected at inspection. Corrected 2023-06-28.
- Safety & premises
  Kitchen area was osberved with tools and electrical equipment, and a ceiling fan on the floor. Backyard area was observed not being maintained, dog feces was observed on the concrete floor, grass was observed not being trimmed and maintained.
  
  HHSC 747.3501 — Safety - Areas Free From Hazards
  
  HHSC risk weight: Medium High. Corrected 2023-07-19. Correction verified 2023-07-24.
- Records & paperwork
  The requried postings was observed not available for reviewed during the inspection.
  
  HHSC 747.401(a)(1) — Posting Requirements-License
  
  HHSC risk weight: Medium. Corrected 2023-07-19. Correction verified 2023-07-24.
- Safety & premises
  The floor plan showing emergency diagram was not available for reviewed.
  
  HHSC 747.5007(1) — Emergency Evacuation and Relocation Diagram - Floor Plan
  
  HHSC risk weight: Medium High. Corrected 2023-07-19. Correction verified 2023-07-24.
- Safety & premises
  The Fire Extinguisher was observed available but not mounted.
  
  HHSC 747.5105 — Mounting of Fire Extinguishers
  
  HHSC risk weight: Medium High. Corrected 2023-07-19. Correction verified 2023-07-24.
- Records & paperwork
  The admission information for two children ages 5yo and 2yo were not available for reviewed.
  
  HHSC 747.603(a)(2) — Children's Records - Admission Information
  
  HHSC risk weight: Medium. Corrected 2023-07-19. Correction verified 2023-07-24.
- Illness & medication
  Two children admission files was observed missing the immunization records for review.
  
  HHSC 747.603(a)(4) — Children's Records - Immunizations
  
  HHSC risk weight: Medium. Corrected 2023-07-19. Correction verified 2023-07-24.
- Records & paperwork
  The vaccination records for one dog observed available at the home was not available for reviewed.
  
  HHSC 747.801(6) — Records Maintained and Made Available - Pet Vaccinations
  
  HHSC risk weight: Medium. Corrected 2023-07-19. Correction verified 2023-07-24.
- Safety & premises
  The Safety Emergency drill documentation for the child care home was observed has not been updated since February 2023.
  
  HHSC 747.801(7) — Records Maintained and Made Available - Safety Drills Documentation
  
  HHSC risk weight: Medium. Corrected 2023-07-19. Correction verified 2023-07-24.
HHSC inspection history
Aug 30, 2022 Inspection · Deficiencies cited
- Staff background & training
  22 hours of annual training for the permit holder was observed available and missing 8 hours of annual trainings required.
  
  HHSC 747.1309(a) — Primary Caregiver Annual Training -30 Hours Required
  
  HHSC risk weight: Medium. Corrected 2022-09-13. Correction verified 2022-09-12.
HHSC inspection history

Get the full file

HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.

Email the request Printable letter (fax or mail)

Send to: HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions

Show the letter text

Letter text

Dear Open Records Coordinator,

Under the Texas Public Information Act, Texas Government Code Chapter 552, I request copies of the following Child Care Regulation records for Charlene Wallace, 5407 W HARROW DR, Houston, TX 77084-1735 (operation ID 1382277, operation number 1724195), for January 1, 2019 to the present:

1. Every inspection, assessment and investigation report, including the deficiencies cited and the operation's corrective actions.
2. Every complaint and self-report intake and its finding.
3. Every corrective or adverse action (evaluation, probation, suspension, revocation, denial, administrative penalty) with related correspondence.
4. Every plan of action or correction the operation submitted, and HHSC's response.

I understand that information made confidential by law (for example the identities of children, families and reporters) may be redacted; please release the remainder. Please provide the records electronically by email. If the cost will exceed $40, please send me an itemized estimate first.

Thank you,

[Your name]
[Email] · [Phone]

If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.

Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.