House Of Neighborly Service
407 N CALAVERAS, San Antonio, TX 78207 · Bexar County
Program
- Type
- Licensed center
- Licensed capacity
- 49
- Ages
- Toddler, Pre-Kindergarten, School
- Hours
- 07:30 AM-05:30 PM
- Director / administrator
- Vivian Stoeckert
- Phone
- (210) 434-2301
- Regulated since
- Nov 18, 2002
- HHSC IDs
- Operation 204637 · number 816535
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2026 | 2 | 2 | Cleanliness & sanitation (1), Illness & medication (1) |
| 2025 | 2 | 2 | Cleanliness & sanitation (1), Supervision & ratios (1) |
| 2024 | 8 | 4 | Cleanliness & sanitation (2), Illness & medication (1), Safety & premises (1), Staff background & training (3), Other (1) |
| 2023 | 4 | 4 | Illness & medication (1), Safety & premises (2), Staff background & training (1) |
| 2022 | 12 | 8 | Cleanliness & sanitation (1), Safety & premises (6), Food & allergies (1), Staff background & training (1), Records & paperwork (2), Other (1) |
Inspections, investigations & assessments
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Jun 11, 2026 Inspection · Deficiencies cited
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Cleanliness & sanitation Serious
Cleaning supplies and a fog solution were stored unsecured in cabinets in the PreK classroom, accessible to children. Note: This was corrected at inspection when the caregiver placed a child lock on the cabinet containing the cleaning supplies and removed the fog solution from the classroom.
HHSC 746.3407(12) — Mark Cleaning Supplies, Toxic Materials; Keep Separate from Food and Inaccessible to Children
HHSC risk weight: High. Corrected at inspection. Corrected 2026-06-11.
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Illness & medication Serious
One of six children's records reviewed did not have a current immunization record in their file.
HHSC 746.613(b) — Immunization Records, Exceptions, and Exemptions Current
HHSC risk weight: Medium High. Corrected 2026-06-18. Correction verified 2026-06-17.
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Cleanliness & sanitation Serious
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Apr 22, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 23, 2025 Inspection · Deficiencies cited
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Cleanliness & sanitation Serious
A caregiver in the toddler classroom didn't wash hands after sanitizing the changing table. NOTE: This was corrected at inspection when hand washing was done.
HHSC 746.3415(12) — Employee Handwashing After Using Cleaners or Toxic Chemicals
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2025-10-23.
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Cleanliness & sanitation Serious
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Aug 25, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 8, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 5, 2025 Report · Deficiencies cited (self-report)
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Supervision & ratios Serious
Based on the interviews conducted with the teachers, parent and administration inadequate supervision was determined to have occurred when a child was found in the preschool classroom unsupervised.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2025-08-18. Correction verified 2025-08-25.
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Supervision & ratios Serious
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Jun 23, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 20, 2025 Report · No deficiencies cited
No violations cited on this visit.
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Mar 10, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 10, 2024 Inspection · Deficiencies cited
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Cleanliness & sanitation Serious
In the toddler classroom a snack was provided on the bare table. This was corrected when napkins were provided for the children.
HHSC 746.3317(6) — Food Service and Preparation Requirement - Use Sanitary Holders
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2024-09-10.
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Cleanliness & sanitation Serious
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Aug 30, 2024 Inspection · Deficiencies cited
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Other Serious
In the PreK classroom the caregiver stated there were 13 children in care when we verified there were 11.
HHSC 746.1205(a)(2) — Responsibilities of Caregivers - Know number of children responsible for
HHSC risk weight: High. Corrected 2024-08-30. Correction verified 2024-09-10.
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Staff background & training
One of the five staff files was missing medication training.
HHSC 746.1309(f) — Documented Annual Training - Remaining training hour topics
HHSC risk weight: Medium. Corrected 2024-09-06. Correction verified 2024-09-17.
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Cleanliness & sanitation Serious
Lysol spray and cleaning wipes were observed in the PreK classroom accessible to children. NOTE: This was corrected at inspection when they were removed.
HHSC 746.3407(12) — Mark Cleaning Supplies, Toxic Materials; Keep Separate from Food and Inaccessible to Children
HHSC risk weight: High. Corrected 2024-08-30. Correction verified 2024-09-10.
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Illness & medication
One of the six children files were missing immunization records at the time of the inspection.
HHSC 746.603(a)(4) — Children's Records - Immunizations
HHSC risk weight: Medium. Corrected 2024-09-30. Correction verified 2024-09-04.
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Other Serious
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Jan 22, 2024 Inspection · Deficiencies cited
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Staff background & training
One of the six staff members is missing 14 hours of annual training for 2022-2023
HHSC 746.1309(a) — Documented Annual Training Area - 24 Hours Required
HHSC risk weight: Medium. Corrected 2024-02-22. Correction verified 2024-02-22.
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Staff background & training
The director is missing 21 hours of required annual training for 2022-2023 which includes management training.
HHSC 746.1311(a) — Director Annual Training 30 Hours Required
HHSC risk weight: Medium. Corrected 2024-02-22. Correction verified 2024-02-21.
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Safety & premises Serious
Three of the six children files were missing the emergency addresses. One of the six children files was missing the healthcare/physician information.
HHSC 746.605(6) — Required Admission Information - Emergency Contact
HHSC risk weight: Medium High. Corrected 2024-01-29. Correction verified 2024-01-29.
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Staff background & training
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Feb 8, 2023 Inspection · Deficiencies cited
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Staff background & training Serious
Two of the six staff files did not have 2021-2022 annual training for the following; Recognizing and preventing shaken baby syndrome and abusive head trauma. Understanding and using safe sleep practices and preventing sudden infant death syndrome (SIDS) and Understanding early childhood brain development.
HHSC 746.1309(d) — Documented Annual Training - Caregivers of Children Under 24 Months Required
HHSC risk weight: Medium High. Corrected 2023-03-01. Correction verified 2023-03-01.
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Safety & premises Serious
No documentation of the smoke detector, fire extinguisher or carbon monoxide was provided at the time of inspection. NOTE: This was corrected the inspection.
HHSC 746.5537(a)(3) — Electronic or Battery-Operated Carbon Monoxide Detector-Document Test Date, Battery Installation Date, and Staff Name Testing and Installation
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2023-02-08.
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Illness & medication Serious
Two of the six children files didn't have a current immunization record on file.
HHSC 746.613(b) — Immunization Records, Exceptions, and Exemptions Current
HHSC risk weight: Medium High. Corrected 2023-03-08. Correction verified 2023-02-27.
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Staff background & training Serious
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Jan 4, 2023 Inspection · Deficiencies cited
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Safety & premises Serious
Toddler playground boarders was observed not to be secured as the screw was missing and protruding sticking up out of the black plastic boarders posing a tripping hazard. In addition to the bike ramp that was observed lifted posing a tripping hazard.
HHSC 746.4601(5) — Safety Requirements for Active Play Equipment - Securely Anchored
HHSC risk weight: High. Corrected 2023-01-09. Correction verified 2023-01-11.
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Safety & premises Serious
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Jul 18, 2022 Inspection · Deficiencies cited
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Staff background & training
The following trainings were not available in the files for the six staff files: Emergency Preparedness Communicable diseases Food allergies Understanding building and premises and Handling, storing, and disposing of hazard material Four of the six staff did not have Abuse and Neglect training available.
HHSC 746.1309(f) — Documented Annual Training - Remaining training hour topics
HHSC risk weight: Medium. Corrected 2022-08-18. Correction verified 2022-08-22.
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Safety & premises Serious
One of the six children files is missing Authorization information. Two of the six children files were missing admission dates. (Corrected at inspection) Five of the six children did not have special care information. One child with no food allergy information. Three of the children files did not have either the address or phone number for emergency contacts.
HHSC 746.605(12) — Required Admission Information - Emergency Medical Authorization
HHSC risk weight: High. Corrected 2022-08-01. Correction verified 2022-07-29.
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Staff background & training
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Jul 8, 2022 Inspection · Deficiencies cited
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Food & allergies
The PreK classroom was observed eating a snack while watching a movie. NOTE: This was corrected when the television was turned off.
HHSC 746.2207(c)(4) — Screen Time Activities - Not Used During Eating or Rest Times
HHSC risk weight: Medium. Corrected at inspection. Corrected 2022-07-08.
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Cleanliness & sanitation Serious
The PreK classroom was observed eating on the floor while watching a movie. NOTE: This was corrected when the children were moved to the table to finish eating.
HHSC 746.3317(6) — Food Service and Preparation Requirement - Use Sanitary Holders
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2022-07-08.
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Safety & premises Serious
In the PreK classroom cabinet under the sink a bottle of Bleach was found to be accessible to the children. No childproof locks was observed. NOTE: This was corrected as the bottle was removed to a cabinet with a lock and key.
HHSC 746.3701 — Safety - Areas Free From Hazards
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2022-07-08.
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Records & paperwork
The certified product safety Form 2885 was not available for review. NOTE: This was corrected when the website was reviewed recall notices.
HHSC 746.4135(b) — Children's Products- Annual Certification
HHSC risk weight: Medium. Corrected at inspection. Corrected 2022-07-08.
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Other Serious
Documentation of the building grounds checklist was available for review. NOTE: Corrected at inspection when the building grounds checklist was conducted.
HHSC 746.4751(a) — Maintenance Procedures for Active Play - Inspect Daily
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2022-07-15.
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Safety & premises Serious
A current fire inspection was not available for review.
HHSC 746.5101(a) — Annual Fire Inspection - Before Initial Permit Issued and Every 12 Months
HHSC risk weight: High. Corrected 2022-08-26. Correction verified 2022-08-23.
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Safety & premises Serious
The emergency preparedness plan did not specify procedures for; Communicating with authorities, Relocation diagram, Essential documents Continue care, and Reunification.
HHSC 746.5202(3) — Emergency Preparedness Plan - Essential Documentation
HHSC risk weight: Medium High. Corrected 2022-08-08. Correction verified 2022-07-26.
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Safety & premises Serious
Both fire extinguishers in the building were last served on February 2019.
HHSC 746.5307(b) — Fire Extinguishers Serviced
HHSC risk weight: Medium High. Corrected 2022-07-22. Correction verified 2022-07-18.
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Safety & premises Serious
Documentation of inspecting smoke detector, carbon monoxide, and fire extinguisher were not available for review.
HHSC 746.5319 — Smoke Detectors Testing
HHSC risk weight: High. Corrected 2022-07-15. Correction verified 2022-07-18.
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Records & paperwork
Children files were not available for review.
HHSC 746.601(c) — Provide Access to Children's Records - Licensing
HHSC risk weight: Medium. Corrected 2022-07-08. Correction verified 2022-07-18.
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Food & allergies
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, via Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.