Norma Gallegos

620 QUAIL HOLLOW DR, Mesquite, TX 75150 · Dallas County

18cited violations

6serious

16inspections & investigations

0enforcement actions

Program

Type: Licensed child-care home
Licensed capacity: 12
Ages: Infant, Toddler, Pre-Kindergarten, School
Hours: 07:30 AM-05:30 PM
Director / administrator: Norma Gallegos
Phone: (214) 462-8349
Regulated since: Mar 23, 2020
HHSC IDs: Operation 1338873 · number 1696942
Official record: HHSC Child Care Search

Violations by category

Supervision & ratios 6
Safety & premises 4
Staff background & training 4
Records & paperwork 4

Year by year

Year	Violations	Serious	Main categories
2024	2	2	Supervision & ratios (2)
2023	4	2	Safety & premises (2), Records & paperwork (2)
2022	12	2	Supervision & ratios (4), Safety & premises (2), Staff background & training (4), Records & paperwork (2)

Inspections, investigations & assessments

Aug 6, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Aug 6, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Oct 7, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Oct 7, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Nov 20, 2024 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Nov 20, 2024 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Nov 18, 2024 Report · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Nov 18, 2024 Report · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Nov 18, 2024 Report · Deficiencies cited
- Supervision & ratios Serious
  This rule was evaluated with regard to an investigation and a deficiency was found. Based on the information gathered and the observations made at the operation, it was determined that the injuries occurred to the two children from using a trampoline that was over the size that is allowed by the Minimum Standard Rules.
  
  HHSC 747.4403(3) — Prohibited Equipment - Trampolines
  
  HHSC risk weight: High. Corrected at inspection. Corrected 2024-11-20.
HHSC inspection history
Nov 18, 2024 Report · Deficiencies cited
- Supervision & ratios Serious
  This rule was evaluated with regard to an investigation and a deficiency was found. Based on the information gathered and the observations made at the operation, it was determined that the injuries occurred to the two children from using a trampoline that was over the size that is allowed by the Minimum Standard Rules.
  
  HHSC 747.4403(3) — Prohibited Equipment - Trampolines
  
  HHSC risk weight: High. Corrected at inspection. Corrected 2024-11-20.
HHSC inspection history · no longer published by HHSC; kept here
Dec 6, 2023 Inspection · Deficiencies cited
- Records & paperwork
  Two children did not have the required Health Statement.
  
  HHSC 747.603(a)(3) — Children's Records - Health Statement
  
  HHSC risk weight: Medium. Corrected 2024-01-12. Correction verified 2024-01-12.
- Safety & premises Serious
  Three children did not have the required emergency consent for treatment.
  
  HHSC 747.605(12) — Required Admission Information - Emergency Medical Authorization
  
  HHSC risk weight: High. Corrected 2023-12-08. Correction verified 2023-12-20.
HHSC inspection history · no longer published by HHSC; kept here
Dec 6, 2023 Inspection · Deficiencies cited
- Records & paperwork
  Two children did not have the required Health Statement.
  
  HHSC 747.603(a)(3) — Children's Records - Health Statement
  
  HHSC risk weight: Medium. Corrected 2024-01-12. Correction verified 2024-01-12.
- Safety & premises Serious
  Three children did not have the required emergency consent for treatment.
  
  HHSC 747.605(12) — Required Admission Information - Emergency Medical Authorization
  
  HHSC risk weight: High. Corrected 2023-12-08. Correction verified 2023-12-20.
HHSC inspection history
Dec 22, 2022 Inspection · Deficiencies cited
- Supervision & ratios Serious
  Operational policies are needed for maintenance, administration, and disposal of unassigned epinephrine auto-injectors that comply with the unassigned epinephrine auto-injector requirements. One child had a unassigned epinephrine auto injector during the inspection. .
  
  HHSC 747.501(15) — Written Operational Policies - Unassigned Epinephrine Auto-Injectors
  
  HHSC risk weight: High. Corrected 2023-01-10. Correction verified 2023-01-06.
- Safety & premises
  One child did not have the required food allergy plan.
  
  HHSC 747.605(16) — Required Admission Information-Completed Food Allergy Emergency Plan
  
  HHSC risk weight: Medium High. Corrected 2023-01-20. Correction verified 2023-01-23.
HHSC inspection history · no longer published by HHSC; kept here
Dec 22, 2022 Inspection · Deficiencies cited
- Supervision & ratios Serious
  Operational policies are needed for maintenance, administration, and disposal of unassigned epinephrine auto-injectors that comply with the unassigned epinephrine auto-injector requirements. One child had a unassigned epinephrine auto injector during the inspection. .
  
  HHSC 747.501(15) — Written Operational Policies - Unassigned Epinephrine Auto-Injectors
  
  HHSC risk weight: High. Corrected 2023-01-10. Correction verified 2023-01-06.
- Safety & premises
  One child did not have the required food allergy plan.
  
  HHSC 747.605(16) — Required Admission Information-Completed Food Allergy Emergency Plan
  
  HHSC risk weight: Medium High. Corrected 2023-01-20. Correction verified 2023-01-23.
HHSC inspection history
Jan 21, 2022 Inspection · Deficiencies cited
- Staff background & training
  Caregivers did not have the required SIDS Training.
  
  HHSC 747.1305(c) — Caregiver Required Annual Training-Caring for children younger than 24 months
  
  HHSC risk weight: Medium High. Corrected 2022-03-18. Correction verified 2022-03-15.
- Staff background & training
  Two cargivers did not have the required CPR/1st Aid Training.
  
  HHSC 747.1313(a) — Pediatric First-Aid and Pediatric CPR Training - Primary, Assistant, and Substitute Caregivers
  
  HHSC risk weight: Medium High. Corrected 2022-03-18. Correction verified 2022-03-15.
- Supervision & ratios
  Operation has not notified parents of decision not to carry Liability Insurance.
  
  HHSC 747.213(a) — AP Parent Notification of Liability Insurance - If No Insurance Must Notify Parent in Writing at Enrollment
  
  HHSC risk weight: Medium High. Corrected 2022-01-21. Correction verified 2022-01-21.
- Records & paperwork
  Four children did not have the required Admissions Information.
  
  HHSC 747.603(a)(2) — Children's Records - Admission Information
  
  HHSC risk weight: Medium. Corrected 2022-03-18. Correction verified 2022-03-01.
HHSC inspection history
Jan 21, 2022 Inspection · Deficiencies cited
- Staff background & training
  Caregivers did not have the required SIDS Training.
  
  HHSC 747.1305(c) — Caregiver Required Annual Training-Caring for children younger than 24 months
  
  HHSC risk weight: Medium High. Corrected 2022-03-18. Correction verified 2022-03-15.
- Staff background & training
  Two cargivers did not have the required CPR/1st Aid Training.
  
  HHSC 747.1313(a) — Pediatric First-Aid and Pediatric CPR Training - Primary, Assistant, and Substitute Caregivers
  
  HHSC risk weight: Medium High. Corrected 2022-03-18. Correction verified 2022-03-15.
- Supervision & ratios
  Operation has not notified parents of decision not to carry Liability Insurance.
  
  HHSC 747.213(a) — AP Parent Notification of Liability Insurance - If No Insurance Must Notify Parent in Writing at Enrollment
  
  HHSC risk weight: Medium High. Corrected 2022-01-21. Correction verified 2022-01-21.
- Records & paperwork
  Four children did not have the required Admissions Information.
  
  HHSC 747.603(a)(2) — Children's Records - Admission Information
  
  HHSC risk weight: Medium. Corrected 2022-03-18. Correction verified 2022-03-01.
HHSC inspection history · no longer published by HHSC; kept here

Get the full file

HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.

Email the request Printable letter (fax or mail)

Send to: HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions

Show the letter text

Letter text

Dear Open Records Coordinator,

Under the Texas Public Information Act, Texas Government Code Chapter 552, I request copies of the following Child Care Regulation records for Norma Gallegos, 620 QUAIL HOLLOW DR, Mesquite, TX 75150-4960 (operation ID 1338873, operation number 1696942), for January 1, 2019 to the present:

1. Every inspection, assessment and investigation report, including the deficiencies cited and the operation's corrective actions.
2. Every complaint and self-report intake and its finding.
3. Every corrective or adverse action (evaluation, probation, suspension, revocation, denial, administrative penalty) with related correspondence.
4. Every plan of action or correction the operation submitted, and HHSC's response.

I understand that information made confidential by law (for example the identities of children, families and reporters) may be redacted; please release the remainder. Please provide the records electronically by email. If the cost will exceed $40, please send me an itemized estimate first.

Thank you,

[Your name]
[Email] · [Phone]

If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.

Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.