Trusting Hands Learning Center #2
2001 PAT BOOKER RD, Universal City, TX 78148 · Bexar County
Program
- Type
- Licensed center
- Licensed capacity
- 64
- Ages
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 06:30 AM-06:00 PM
- Director / administrator
- Mary Rodriguez
- Phone
- (210) 265-5870
- Regulated since
- Jun 26, 2024
- HHSC IDs
- Operation 1466232 · number 1789362
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2026 | 15 | 2 | Supervision & ratios (2), Safety & premises (2), Staff background & training (8), Other (3) |
| 2025 | 5 | 1 | Safety & premises (2), Records & paperwork (1), Other (2) |
| 2024 | 5 | 0 | Supervision & ratios (1), Safety & premises (3), Other (1) |
Inspections, investigations & assessments
-
Jul 7, 2026 Assessment · Deficiencies cited
-
Supervision & ratios Serious
Recited: According to the Texas Comptroller website, the business entity's Franchise Tax Account Status is Inactive/Forfeited. The operation is currently providing care to children with an inactive status.
HHSC 745.247 — Franchise Tax Delinquent
HHSC risk weight: High. Corrected 2026-09-11. Correction verified 2026-09-08.
-
Supervision & ratios Serious
-
Jul 1, 2026 Inspection · Deficiencies cited
-
Staff background & training Serious
Two staff member who did not have a valid background check was present at the operation. One caregiver was the primary caregiver in a classroom. The second caregiver was the kitchen staff. An administrative penalty will be recommended as a result of this citation, per HRC ?42.078.
HHSC 745.621(a)(3) — AP Initial background checks submitted - At the time you contract with someone who requires a background check
HHSC risk weight: High. Corrected 2026-07-01. Correction verified 2026-07-02.
-
Staff background & training
Re-cited one out of three staff did not have any training completed for their annual year in Emergency Preparedness, administering medication, Communicable Diseases, Handling, storing, and disposing of hazardous material.
HHSC 746.1301(a)(5)(A) — Training Requirements for Employees, Caregivers, and Directors - 24 Annual training
HHSC risk weight: Medium High. Corrected 2026-07-03. Correction verified 2026-07-02.
-
Staff background & training
Re-cited: direcotor has not completed 4 hours in leadership/Management training. 6.3.26, 7.1.26:When reviewing the director's annual training, there were two out of six hours completed in leadership/management.
HHSC 746.1311(f)(1) — Director Annual Training - Less than 5 years experience
HHSC risk weight: Medium. Corrected 2026-07-02. Correction verified 2026-07-07.
-
Staff background & training Serious
-
Jun 18, 2026 Inspection · Deficiencies cited
-
Staff background & training
Re-cited two out of three staff did not have any training completed for their annual year in Emergency Preparedness, administering medication, Communicable Diseases, Handling, storing, and disposing of hazardous material.
HHSC 746.1301(a)(5)(A) — Training Requirements for Employees, Caregivers, and Directors - 24 Annual training
HHSC risk weight: Medium High. Corrected 2026-06-29. Correction verified 2026-07-01.
-
Staff background & training
Re-cited: direcotor has not completed 4 hours in leadership/Management training. 6.3.26:When reviewing the director's annual training, there were two out of six hours completed in leadership/management.
HHSC 746.1311(f)(1) — Director Annual Training - Less than 5 years experience
HHSC risk weight: Medium. Corrected 2026-07-02. Correction verified 2026-07-01.
-
Supervision & ratios
There were 14 children in one classroom. The ages were the youngest 7 months,12 months, 14, months, 22 months, 2, 2,2, 3, 3, 3, 5, 5, 5, and the oldest was 8 years old.
HHSC 746.1605(1) — Child/Caregiver Ratio - 18 Months Difference in Age
HHSC risk weight: Medium High. Corrected 2026-06-18. Correction verified 2026-07-01.
-
Safety & premises
Three infants were using highchairs that did not have straps in them.
HHSC 746.2407 — Infant Care Area Furnishings and Equipment -Use of Safety Straps
HHSC risk weight: Medium High. Corrected 2026-06-18. Correction verified 2026-06-19.
-
Staff background & training
-
Jun 3, 2026 Inspection · Deficiencies cited
-
Staff background & training
One out of three employees did not have a first aid certificate completed and available to review.
HHSC 746.1301(a)(3)(A) — Training Requirements for Employees, Caregivers, and Directors - Pediatric First Aid with Rescue Breathing
HHSC risk weight: Medium High. Corrected 2026-06-10. Correction verified 2026-06-09.
-
Staff background & training
When reviewing staff files, two out of three staff did not have any training completed for their annual year in Emergency Preparedness, administering medication, Communicable Diseases, Handling, storing, and disposing of hazardous material.
HHSC 746.1301(a)(5)(A) — Training Requirements for Employees, Caregivers, and Directors - 24 Annual training
HHSC risk weight: Medium High. Corrected 2026-06-12. Correction verified 2026-06-18.
-
Staff background & training
When reviewing the director's annual training, there were two out of six hours completed in leadership/management.
HHSC 746.1311(f)(1) — Director Annual Training - Less than 5 years experience
HHSC risk weight: Medium. Corrected 2026-06-12. Correction verified 2026-06-18.
-
Other
The infant room has been relocated, and infants are occupying the new space.
HHSC 746.301(2) — Notification of Change in Space
HHSC risk weight: Medium. Corrected 2026-06-03. Correction verified 2026-06-18.
-
Other
The health inspection was last completed on May 5, 2025.
HHSC 746.3401(a) — Annual Sanitation Inspection
HHSC risk weight: Medium High. Corrected 2026-06-10. Correction verified 2026-06-12.
-
Safety & premises
Outside on the playground, there are overgrown trees along the fence. Weeds grow throughout the entire playground.
HHSC 746.3407 — Maintenance of Building, Grounds and Equipment
HHSC risk weight: Medium High. Corrected 2026-06-12. Correction verified 2026-06-18.
-
Other
The last gas inspection was completed on December 15, 2023.
HHSC 746.5401 — Requirement of Gas Leak Inspection
HHSC risk weight: Medium High. Corrected 2026-06-12. Correction verified 2026-06-12.
-
Staff background & training
-
Jul 14, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jun 24, 2025 Inspection · Deficiencies cited
-
Other
In the school-age classroom, a wide variety of toys that meet age-appropriate expectations was observed.
HHSC 746.2707(3) — Activities for School-age - Provides Thinking Skills and Sensory Development
HHSC risk weight: Medium. Corrected 2025-07-04. Correction verified 2025-07-14.
-
Other
Loose fill at the base of the side did not reach the required depth of 6 inches.
HHSC 746.4907(d) — Installation and Maintenance of Loose-fill Surfacing - Proper Depth Maintained
HHSC risk weight: Medium High. Corrected 2025-07-03. Correction verified 2025-07-14.
-
Safety & premises Serious
Annual fire inspection was not available for review. Last fire inspection was completed on 6/12/2024.
HHSC 746.5101(a) — Annual Fire Inspection - Before Initial Permit Issued and Every 12 Months
HHSC risk weight: High. Corrected 2025-07-07. Correction verified 2025-06-26.
-
Safety & premises
Five out of the Eight children files reviewed, Have an emergency contact person's who should not be the parent.
HHSC 746.605(6) — Required Admission Information - Emergency Contact
HHSC risk weight: Medium High. Corrected 2025-06-27. Correction verified 2025-07-14.
-
Records & paperwork
Two of the five staff files reviewed were missing a notarized affidavit for review.
HHSC 746.901(4) — Required Personnel Records - Required Affidavit (Form 2985)
HHSC risk weight: Medium Low. Corrected 2025-06-27. Correction verified 2025-07-14.
-
Other
-
Dec 4, 2024 Inspection · Deficiencies cited
-
Safety & premises
Child was sitting in highchair feeding self with safety straps unfastened. Note: This was corrected at inspection when caregiver removed child from highchair.
HHSC 746.2407 — Infant Care Area Furnishings and Equipment -Use of Safety Straps
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2024-12-04.
-
Supervision & ratios
The operation moved the infant classroom to another classroom to provide additional space. The operation did not notify licensing of the move. Note: This was corrected at inspection when director notified licensing of the room changes.
HHSC 746.301(2) — Notification of Change in Space
HHSC risk weight: Medium. Corrected at inspection. Corrected 2024-12-04.
-
Safety & premises
-
Jun 3, 2024 Inspection · Deficiencies cited
-
Safety & premises
Monthly fire extinguisher checks were not completed. The last check was completed on 7/2023.
HHSC 746.5307(a) — Inspect Fire Extinguishers Monthly
HHSC risk weight: Medium High. Corrected 2024-06-06. Correction verified 2024-06-10.
-
Other
Monthly carbon monoxide detector tests were not documented when completed. The last carbon monoxide test was last documented on 1/22/2024.
HHSC 746.5537(a)(3) — Electronic or Battery-Operated Carbon Monoxide Detector-Document Test Date, Battery Installation Date, and Staff Name Testing and Installation
HHSC risk weight: Medium High. Corrected 2024-06-06. Correction verified 2024-06-10.
-
Safety & premises
-
Apr 4, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Mar 19, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Mar 5, 2024 Inspection · Deficiencies cited
-
Safety & premises
Part of the wooden fence surrounding the outdoor play area was leaning forward into the outdoor play area.
HHSC 746.3407 — Maintenance of Building, Grounds and Equipment
HHSC risk weight: Medium High. Corrected 2024-03-19. Correction verified 2024-03-19.
-
Safety & premises
-
Dec 21, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.