Eoac New Road Head Start/early Head Start
1407 N NEW RD, Waco, TX 76710 · Mclennan County
Program
- Type
- Licensed center
- Licensed capacity
- 112
- Ages
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 07:00 AM-04:00 PM
- Director / administrator
- Ruchelle Krebbs
- Phone
- (254) 244-2446
- Regulated since
- Apr 12, 2023
- HHSC IDs
- Operation 1426290 · number 1757615
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2026 | 6 | 1 | Cleanliness & sanitation (1), Safety & premises (2), Staff background & training (1), Other (2) |
| 2025 | 7 | 6 | Supervision & ratios (2), Safety & premises (3), Other (2) |
| 2024 | 2 | 1 | Supervision & ratios (1), Records & paperwork (1) |
| 2023 | 12 | 5 | Cleanliness & sanitation (2), Supervision & ratios (3), Staff background & training (3), Other (4) |
Inspections, investigations & assessments
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Jun 10, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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May 26, 2026 Inspection · Deficiencies cited
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Cleanliness & sanitation
During the inspection, a caregiver stated that they only change gloves between diaper changes rather than washing hands.
HHSC 746.3415(13) — Employee Handwashing After Removing Gloves
HHSC risk weight: Medium High. Corrected 2026-05-26. Correction verified 2026-06-10.
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Cleanliness & sanitation
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May 14, 2026 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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May 12, 2026 Report · No deficiencies cited
No violations cited on this visit.
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May 7, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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May 6, 2026 Report · Deficiencies cited (self-report)
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Other Serious
During the investigation, it was found that a caregiver grabbed a child by the arm, lifted and carried the child by the arm, grabbed another child by the arm, and pushed the second child to the ground.
HHSC 746.2805(3) — Prohibited Punishments - Grabbing and Pulling
HHSC risk weight: High. Corrected 2026-06-03. Correction verified 2026-06-10.
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Other Serious
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Mar 3, 2026 Inspection · Deficiencies cited
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Safety & premises
One class did not have a second outdoor opportunity on their lesson plan, and one class only had 55 minutes of outside time scheduled on their lesson plan.
HHSC 746.2206(1) — Written Activity Plan - Outdoor Play Opportunities
HHSC risk weight: Medium. Corrected 2026-03-10. Correction verified 2026-03-03.
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Other
Two of the classrooms had an uncovered outlet. This was corrected during the inspection when outlet covers were placed in the outlets.
HHSC 746.3701(1) — Safety - Electrical Outlets Covered
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2026-03-03.
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Safety & premises
Out of eight children's files reviewed, one was missing an updated shot record, two were missing health statements, and one was missing parental consent to emergency medical treatment.
HHSC 746.603(a) — Children's Records Maintained
HHSC risk weight: Medium. Corrected 2026-04-30. Correction verified 2026-06-01.
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Staff background & training
One staff member was missing an employment affidavit and copy of photo ID, and another caregiver was missing statements that they received the center and personnel policies and attended orientation with an overview on abuse and neglect.
HHSC 746.901 — Required Personnel Records
HHSC risk weight: Medium. Corrected 2026-03-18. Correction verified 2026-03-16.
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Safety & premises
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Nov 24, 2025 Assessment · Deficiencies cited
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Safety & premises Serious
An infant was observed sleeping on an elevating medical pillow with straps due to having reflux. The infant caregivers stated that two infants use these pillows and that they also use them in their cribs. The infants had doctor's notes but no Infant Sleep Exception forms on file.
HHSC 746.2427(a) — AP Must Place Infants in Face up Sleeping Position or Must Have Completed and Signed Sleep Exception Form for the Infant
HHSC risk weight: High. Corrected 2025-12-05. Correction verified 2025-12-01.
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Safety & premises Serious
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Nov 18, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 7, 2025 Inspection · Deficiencies cited
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Supervision & ratios
Three classes were combined outside with the youngest child being fourteen months old and the oldest being thirty-five months. This was corrected during the inspection when the infant class was brought inside until the other two classes were done on the playground.
HHSC 746.1605(1) — Child/Caregiver Ratio - 18 Months Difference in Age
HHSC risk weight: Medium High. Corrected 2025-11-07. Correction verified 2025-11-18.
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Supervision & ratios
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Nov 3, 2025 Inspection · Deficiencies cited
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Safety & premises Serious
Three infants were observed sleeping on boppy pillows and elevating pillows on the floor. This was corrected during the inspection when the infants were moved to their cribs.
HHSC 746.2424 — Infants sleep in Designated Crib, Cot, Bed, or Mat
HHSC risk weight: High. Corrected 2025-11-03. Correction verified 2025-11-07.
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Safety & premises Serious
An infant was observed sleeping on an elevating medical pillow with straps due to having reflux. The infant caregivers stated that two infants use these pillows and that they also use them in their cribs. The infants had doctor's notes but no Infant Sleep Exception forms on file.
HHSC 746.2427(a) — AP Must Place Infants in Face up Sleeping Position or Must Have Completed and Signed Sleep Exception Form for the Infant
HHSC risk weight: High. Corrected 2025-11-10. Correction verified 2025-11-24.
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Safety & premises Serious
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Oct 31, 2025 Report · Deficiencies cited
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Other Serious
During the investigation, there was sufficient evidence found to determine that caregivers were aware that children were climbing on shelves but did not intervene, which resulted in a child getting injured.
HHSC 746.1205(a)(5) — Responsibilities of Caregivers - Intervene to ensure each child's safety
HHSC risk weight: High. Corrected 2025-11-14. Correction verified 2025-11-18.
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Other Serious
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May 29, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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May 1, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 30, 2025 Report · Deficiencies cited (self-report)
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Supervision & ratios Serious
During the investigation, there was sufficient evidence found to determine that a child was left alone in their classroom for approximately two minutes during a fire drill.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2025-05-28. Correction verified 2025-05-29.
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Other Serious
During the investigation, there was sufficient evidence found to determine that the parent was not notified as soon as possible after a child was left alone in their classroom.
HHSC 746.307(b)(4) — Parental Communication - Situation that Placed a Child at Risk
HHSC risk weight: High. Corrected 2025-05-28. Correction verified 2025-05-29.
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Supervision & ratios Serious
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Dec 2, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 15, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 27, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 11, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 7, 2024 Report · Deficiencies cited (self-report)
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Supervision & ratios Serious
During the investigation, sufficient evidence was found to determine that a child was left alone in a classroom for approximately fifteen seconds.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2024-06-24. Correction verified 2024-06-27.
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Supervision & ratios Serious
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Apr 17, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 11, 2024 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Apr 5, 2024 Inspection · Deficiencies cited
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Records & paperwork
The infants' mood and summary of daily activities were not being recorded every day in the Learning Genius app. This was corrected during inspection when the caregivers were informed that those sections needed to be recorded daily and the caregivers started adding them.
HHSC 746.2431(4) — Infant Daily Report - Infant's Mood
HHSC risk weight: Medium. Corrected at inspection. Corrected 2024-04-05.
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Records & paperwork
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Dec 5, 2023 Inspection · Deficiencies cited
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Staff background & training
Out of the ten staff files reviewed, two were missing required training in the following topics: building and physical premises safety, handling hazardous materials, and emergency preparedness. This was corrected at inspection as the evaluation period had already ended, and the caregivers had obtained this training for the next evaluation period.
HHSC 746.1309(e) — Documented Annual Training- Required Content
HHSC risk weight: Medium. Corrected at inspection. Corrected 2023-12-05.
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Staff background & training
Out of ten staff files reviewed, one's first aid and CPR certification had expired and one did not have first aid and CPR certification.
HHSC 746.1315(a) — Each Caregiver and the Director Must Have Current Training in pediatric first aid with rescue breathing and choking.
HHSC risk weight: Medium High. Corrected 2024-01-10. Correction verified 2024-01-10.
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Staff background & training
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Oct 3, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 28, 2023 Inspection · Deficiencies cited
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Other Serious
A caregiver was heard telling a child, "If you don't listen, you will not go outside."
HHSC 746.2805(9) — Prohibited Punishments - Withholding Active Play
HHSC risk weight: High. Corrected 2023-09-28. Correction verified 2023-10-03.
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Other Serious
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Sep 26, 2023 Report · Deficiencies cited (self-report)
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Supervision & ratios Serious
An 8 month old infant was left in their classroom for 1 minute and 14 seconds during a fire drill.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2023-09-28. Correction verified 2023-10-03.
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Supervision & ratios Serious
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Sep 19, 2023 Inspection · Deficiencies cited
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Supervision & ratios
There were 6 infants (12-14 months) observed in their classroom with one caregiver. Another caregiver was sent to the classroom to bring the ratio into compliance.
HHSC 746.1601 — Child/ Caregiver Ratio - 13 or More Children
HHSC risk weight: Medium High. Corrected 2023-09-19. Correction verified 2023-09-28.
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Other
There were 2 infants in care that did not have updated infant feeding instructions on file.
HHSC 746.2421(b) — Written Feeding Instructions - Review and Update Every 30 Days
HHSC risk weight: Medium. Corrected 2023-09-26. Correction verified 2023-09-28.
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Supervision & ratios
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Sep 8, 2023 Inspection · Deficiencies cited
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Staff background & training
During the investigation inspection it was found that the two caregivers who's files were reviewed did not have any documented training hours available for review.
HHSC 746.1301(a)(2)(A) — Training Requirements for Employees, Caregivers, and Directors - Pre-Service Training
HHSC risk weight: Medium High. Corrected 2023-09-29. Correction verified 2023-09-19.
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Other Serious
During the investigation inspection it was observed that a 3 month old infant was placed on their stomach to sleep.
HHSC 746.2427 — AP Infants Sleep on Backs or Must Have Completed and Signed Sleep Exception Form for the Infant
HHSC risk weight: High. Corrected 2023-09-08. Correction verified 2023-09-19.
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Cleanliness & sanitation
During the inspection it was observed that a pre k class came inside, after playing outside, and did not wash their hands before they sat at their tables and began playing in centers.
HHSC 746.3417(4) — Children Handwashing After Outdoor Activities
HHSC risk weight: Medium High. Corrected 2023-09-08. Correction verified 2023-09-19.
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Staff background & training
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Sep 6, 2023 Report · Deficiencies cited (self-report)
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Supervision & ratios Serious
During the investigation inspection it was found that both caregivers left the classroom after an incident between two children had occurred, leaving the classroom of children without a caregiver for a few seconds.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2023-09-08. Correction verified 2023-09-19.
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Other Serious
An incident occurred between two children in care where the two children began to fight and hit one another. One of the children was hit with a metal bell before a caregiver intervened to stop the children from fighting. One of the children required stitches due to this incident.
HHSC 746.1205(a)(5) — Responsibilities of Caregivers - Intervene to ensure each child's safety
HHSC risk weight: High. Corrected 2023-09-08. Correction verified 2023-09-19.
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Supervision & ratios Serious
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Mar 2, 2023 Inspection · Deficiencies cited
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Cleanliness & sanitation
Observed the same toy being place in mouth by different children multiple times without being set aside to sanitize. Toys were placed back in toy bin with clean toys. This was corrected by the toys being taken out and set aside to be sanitized.
HHSC 746.3407(1) — Toys and Equipment to be Sanitized Set Aside
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2023-03-02.
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Cleanliness & sanitation
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Jan 19, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 16, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 12, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 25, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.