New Horizons Learning Academy
5253 N 23RD ST, Mcallen, TX 78504 · Hidalgo County
Program
- Type
- Licensed center
- Licensed capacity
- 66
- Ages
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 07:00 AM-06:00 PM
- Director / administrator
- Raisa Barrera
- Phone
- (956) 618-5437
- Regulated since
- Jun 30, 2020
- HHSC IDs
- Operation 1330102 · number 1690382
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2026 | 3 | 1 | Supervision & ratios (1), Safety & premises (1), Records & paperwork (1) |
| 2025 | 12 | 2 | Cleanliness & sanitation (1), Supervision & ratios (1), Safety & premises (2), Food & allergies (1), Records & paperwork (3), Other (4) |
| 2024 | 5 | 2 | Supervision & ratios (2), Safety & premises (2), Other (1) |
| 2023 | 3 | 0 | Cleanliness & sanitation (1), Supervision & ratios (1), Safety & premises (1) |
| 2022 | 2 | 0 | Cleanliness & sanitation (1), Staff background & training (1) |
Inspections, investigations & assessments
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Aug 13, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 4, 2026 Inspection · Deficiencies cited
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Supervision & ratios Serious
The operation had 73 children in care at the operation, including 8 infants. The operations capacity is 66 due to limited outdoor space. *Children were picked up by parents/guardians and sent home during inspection*
HHSC 746.201(11) — AP Ensure total number of children both at & away from center within capacity
HHSC risk weight: High. Corrected 2026-08-04. Correction verified 2026-08-13.
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Supervision & ratios Serious
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Jun 4, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 3, 2026 Report · Deficiencies cited
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Records & paperwork
Based on evidence gathered during the course of the investigation, a child was released to an individual without the recording of identity.
HHSC 746.4103(b) — Policies for Release of Children - Record Identity of Person
HHSC risk weight: Medium High. Corrected 2026-07-01. Correction verified 2026-07-06.
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Records & paperwork
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Mar 30, 2026 Inspection · Deficiencies cited
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Safety & premises
Ceiling tiles throughout the facility were observed with water damage. Vents were also observed covered in dust and debris.
HHSC 746.3407 — Maintenance of Building, Grounds and Equipment
HHSC risk weight: Medium High. Corrected 2026-04-13. Correction verified 2026-04-10.
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Safety & premises
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Feb 10, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 3, 2026 Report · No deficiencies cited
No violations cited on this visit.
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Oct 3, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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May 6, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 29, 2025 Inspection · Deficiencies cited
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Other Serious
A child was observed alone down a hallway in the restroom and was asking for assistance with no caregiver around.
HHSC 746.1205(a)(1) — Responsibilities of Caregivers - Know children responsible for
HHSC risk weight: High. Corrected 2025-04-29. Correction verified 2025-05-06.
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Supervision & ratios
Infants were combined with older children. The youngest child was 5 months while the oldest was 5 years old.
HHSC 746.1605(1) — Child/Caregiver Ratio - 18 Months Difference in Age
HHSC risk weight: Medium High. Corrected 2025-04-29. Correction verified 2025-05-06.
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Safety & premises
Only one opportunity for outdoor play was observed.
HHSC 746.2206(1)(A) — Written Activity Plan - Outdoor Play - Infant Birth to 12 Months
HHSC risk weight: Medium. Corrected 2025-05-02. Correction verified 2025-05-06.
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Other
Infants ranging from 5 months to 12 months were observed watching t.v.
HHSC 746.2207(a) — Screen Time Activities - Not Used for Under Two
HHSC risk weight: Medium. Corrected 2025-04-29. Correction verified 2025-05-06.
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Other
Activity plans were not posted in 3 classrooms. Activity plans were posted in 2 classrooms with a date of October 2024.
HHSC 746.2209 — Posting of Activity Plan
HHSC risk weight: Medium. Corrected 2025-04-29. Correction verified 2025-05-06.
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Other Serious
Infants were observed in restrictive devices for over 15 minutes.
HHSC 746.2417(2)(B) — Activities for Infants - Not in Restrictive Device for more than 15 Minutes
HHSC risk weight: High. Corrected 2025-04-29. Correction verified 2025-05-06.
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Safety & premises
Two classrooms were observed with not enough play equipment.
HHSC 746.2507(2) — Activities for Toddlers - Provide Thinking Skills and Sensory Development
HHSC risk weight: Medium. Corrected 2025-04-29. Correction verified 2025-05-06.
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Food & allergies
Water was not observed available during breakfast.
HHSC 746.3301(f)(1) — Nutrition and Food Service - Drinking water available at every snack, mealtime, and during and after active play
HHSC risk weight: Medium High. Corrected 2025-04-29. Correction verified 2025-05-06.
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Records & paperwork
Menu was observed not being followed.
HHSC 746.3313(2) — Daily Menus - May Rotate if Keep Record of Dates Menus Used
HHSC risk weight: Medium. Corrected 2025-04-29. Correction verified 2025-05-06.
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Cleanliness & sanitation
Handwashing was not observed before children ate breakfast.
HHSC 746.3417(1) — Children Handwashing Before Eating
HHSC risk weight: Medium High. Corrected 2025-04-29. Correction verified 2025-05-06.
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Records & paperwork
Feeding instructions were not available for review for one infant.
HHSC 746.801(2) — Required Records Maintained and Made Available - Infant Feeding Instructions
HHSC risk weight: Medium. Corrected 2025-04-30. Correction verified 2025-05-06.
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Records & paperwork
2 staff files were not available for review. 1 staff file was missing an affidavit and a preemployment affidavit.
HHSC 746.901 — Required Personnel Records
HHSC risk weight: Medium. Corrected 2025-05-02. Correction verified 2025-05-06.
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Other Serious
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Jun 17, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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May 31, 2024 Inspection · Deficiencies cited
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Safety & premises
There was no space between the cots used by the children during nap time.
HHSC 746.2909(4) — Arrangement of Napping Equipment - Provides Access to Walkway
HHSC risk weight: Medium High. Corrected 2024-06-03. Correction verified 2024-06-17.
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Safety & premises
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Mar 25, 2024 Inspection · Deficiencies cited
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Other
The electrical outlets did not have covers in a classroom used by children under the age of five years old. Corrected at Inspection: The covers were placed in the outlets.
HHSC 746.3701(1) — Safety - Electrical Outlets Covered
HHSC risk weight: Medium High. Corrected 2024-03-27. Correction verified 2024-03-25.
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Other
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Mar 13, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Feb 28, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 20, 2024 Inspection · Deficiencies cited
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Safety & premises Serious
There were two infants asleep in a restrictive device (car seat). The infants were covered with a blanket.
HHSC 746.2426(a)(2) — Infant May Not Sleep in a Restrictive Device - Remove the infant from the device and place the infant in a crib as soon as possible
HHSC risk weight: High. Corrected 2024-02-20. Correction verified 2024-02-28.
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Safety & premises Serious
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Feb 16, 2024 Report · Deficiencies cited
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Supervision & ratios Serious
There were two infants unsupervised at the operation.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2024-02-20. Correction verified 2024-02-28.
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Supervision & ratios
The operation failed to notify CCR within the required timeframe about an injury to a child that required treatment by a health care professional.
HHSC 746.305(a)(2) — AP Report Child Injury Requiring Medical Treatment by a Health-Care Professional or Hospitalization
HHSC risk weight: Medium High. Corrected 2024-03-20. Correction verified 2024-03-25.
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Supervision & ratios Serious
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Jun 20, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 5, 2023 Inspection · Deficiencies cited
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Safety & premises
Two classrooms were observed with water stains on the ceiling tiles. There were staples on the carpet in a classroom. Note: The staples were removed from the carpet.
HHSC 746.3407 — Maintenance of Building, Grounds and Equipment
HHSC risk weight: Medium High. Corrected 2023-06-07. Correction verified 2023-06-20.
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Safety & premises
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Feb 15, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 6, 2023 Inspection · Deficiencies cited
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Supervision & ratios
There was one caregiver caring for 19 children. The specified age for the group was 3 years old which allows 15 to 1 caregiver. Note The ratios were left in compliance as an additional caregiver was put in the classroom.
HHSC 746.1601 — Child/ Caregiver Ratio - 13 or More Children
HHSC risk weight: Medium High. Corrected 2023-02-06. Correction verified 2023-02-15.
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Cleanliness & sanitation
Four ceiling tiles in the operation were observed with water stains. The vents in one of the classrooms was observed with dust and debris.
HHSC 746.3407(9) — Floors, ceilings and Walls in Good Repair and Clean
HHSC risk weight: Medium High. Corrected 2023-02-08. Correction verified 2023-02-15.
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Supervision & ratios
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Feb 3, 2023 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Jun 16, 2022 Inspection · Deficiencies cited
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Cleanliness & sanitation
The outdoor play area was observed with trash (multiple pieces of paper, leaves, pieces of broken chalk, and confetti). Corrected at Inspection: The playground floor was cleaned during the inspection.
HHSC 746.3407 — Maintenance of Building, Grounds and Equipment
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2022-06-16.
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Staff background & training
Staff training records were not available for review for 3 caregivers.
HHSC 746.901 — Required Personnel Records
HHSC risk weight: Medium. Corrected 2022-06-17. Correction verified 2022-06-20.
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Cleanliness & sanitation
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Mar 21, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Mar 18, 2022 Report · No deficiencies cited
No violations cited on this visit.
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.