Faith Home Day Care

704 WILLOW WALK DR, Pflugerville, TX 78660 · Travis County

10cited violations

6serious

9inspections & investigations

0enforcement actions

Program

Type: Licensed child-care home
Licensed capacity: 12
Ages: Infant, Toddler, Pre-Kindergarten, School
Hours: 07:30 AM-05:30 PM
Director / administrator: Carolyn Francis
Phone: (512) 538-7989
Regulated since: Jan 22, 2009
HHSC IDs: Operation 359679 · number 898999
Official record: HHSC Child Care Search

Violations by category

Illness & medication 1
Supervision & ratios 2
Safety & premises 1
Staff background & training 2
Records & paperwork 1
Other 3

Year by year

Year	Violations	Serious	Main categories
2026	4	3	Illness & medication (1), Supervision & ratios (1), Safety & premises (1), Other (1)
2023	2	1	Staff background & training (1), Other (1)
2022	4	2	Supervision & ratios (1), Staff background & training (1), Records & paperwork (1), Other (1)

Inspections, investigations & assessments

Jul 2, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Jun 9, 2026 Inspection · Deficiencies cited
- Safety & premises Serious
  At the time of the inspection, an infant was asleep in the pack and play with a rag and wipes in the bed.
  
  HHSC 747.2315(b) — AP Cribs - Only Snug Fitting Sheet and Crib Mattress Cover Allowed if Infant Younger than 12 Months of Age
  
  HHSC risk weight: High. Corrected at inspection. Corrected 2026-06-09.
- Other Serious
  At the time of the inspection, an infant was sleeping in a bouncer.
  
  HHSC 747.2326(a)(1) — Infant May Not Sleep in a Restrictive Device
  
  HHSC risk weight: High. Corrected at inspection. Corrected 2026-06-09.
- Supervision & ratios Serious
  The operational policy/parent handbook was missing the polices for Infant Safe Sleep and the polices for Active Play.
  
  HHSC 747.501(6) — Written Operational Policies - Safe Sleep for Infants
  
  HHSC risk weight: Medium High. Corrected 2026-06-19. Correction verified 2026-06-26.
- Illness & medication
  Three children's files reviewed did not have updated immunzation records.
  
  HHSC 747.603(a)(4) — Children's Records - Immunizations
  
  HHSC risk weight: Medium. Corrected 2026-06-19. Correction verified 2026-06-15.
HHSC inspection history
Jun 12, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Jul 25, 2024 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Sep 25, 2023 Inspection · Deficiencies cited
- Staff background & training
  The provider did not have proof of completion of annual training in handling, storing, and disposing of hazardous materials.
  
  HHSC 747.1309(d) — Primary Caregiver Annual Training - Required Special Topics without specific hours
  
  HHSC risk weight: Medium. Corrected 2023-10-06. Correction verified 2023-09-26.
- Other Serious
  The home did not have any lock-down drills documented.
  
  HHSC 747.5005(3) — Lock-down drill 4 times in a calendar year
  
  HHSC risk weight: Medium High. Corrected 2023-10-06. Correction verified 2023-09-26.
HHSC inspection history
May 31, 2023 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
May 25, 2023 Report · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Oct 13, 2022 Inspection · Deficiencies cited
- Staff background & training Serious
  The provider did not have the total 30 hours of required annual training.
  
  HHSC 747.1303(5)(A) — Training Requirements for Primary Caregiver -30 Hours Annual Training
  
  HHSC risk weight: Medium High. Corrected 2022-12-02. Correction verified 2022-11-02.
- Other Serious
  The provider has a swing set and the use zone to the front and rear of a to-fro swing was not large enough. The provider took off the to-fro swings and replaced them with bucket swings, as there is enough space in the use zones for bucket swings.
  
  HHSC 747.4607(a) — Measurement of Use Zone for Swings - in Front and Rear
  
  HHSC risk weight: Medium High. Corrected at inspection. Corrected 2022-10-13.
- Supervision & ratios
  The parent handbook did not have a section about the promotion of physical activity.
  
  HHSC 747.501(8) — Written Operational Policies - Promotion of Physical Activity
  
  HHSC risk weight: Medium. Corrected 2022-10-21. Correction verified 2022-10-21.
- Records & paperwork
  One child file was missing a health statement.
  
  HHSC 747.603(a)(3) — Children's Records - Health Statement
  
  HHSC risk weight: Medium. Corrected 2022-11-18. Correction verified 2022-10-20.
HHSC inspection history
Nov 5, 2021 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history

Get the full file

HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.

Email the request Printable letter (fax or mail)

Send to: HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions

Show the letter text

Letter text

Dear Open Records Coordinator,

Under the Texas Public Information Act, Texas Government Code Chapter 552, I request copies of the following Child Care Regulation records for Faith Home Day Care, 704 WILLOW WALK DR, Pflugerville, TX 78660-5443 (operation ID 359679, operation number 898999), for January 1, 2019 to the present:

1. Every inspection, assessment and investigation report, including the deficiencies cited and the operation's corrective actions.
2. Every complaint and self-report intake and its finding.
3. Every corrective or adverse action (evaluation, probation, suspension, revocation, denial, administrative penalty) with related correspondence.
4. Every plan of action or correction the operation submitted, and HHSC's response.

I understand that information made confidential by law (for example the identities of children, families and reporters) may be redacted; please release the remainder. Please provide the records electronically by email. If the cost will exceed $40, please send me an itemized estimate first.

Thank you,

[Your name]
[Email] · [Phone]

If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.

Source: Texas Health and Human Services Commission, via Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.