Hope Academy
1801 FM 528 RD, Webster, TX 77598 · Harris County
Program
- Type
- Licensed center
- Licensed capacity
- 68
- Ages
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 06:00 AM-06:00 PM
- Director / administrator
- Raymond Steward
- Phone
- (281) 557-9160
- Regulated since
- Dec 14, 2016
- HHSC IDs
- Operation 1242763 · number 1624696
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2026 | 3 | 3 | Supervision & ratios (1), Staff background & training (2) |
| 2025 | 1 | 1 | Safety & premises (1) |
| 2024 | 3 | 2 | Safety & premises (1), Records & paperwork (1), Other (1) |
| 2022 | 18 | 11 | Cleanliness & sanitation (1), Illness & medication (1), Supervision & ratios (7), Safety & premises (4), Food & allergies (1), Staff background & training (2), Records & paperwork (1), Other (1) |
| 2021 | 7 | 2 | Illness & medication (1), Supervision & ratios (2), Discipline & child guidance (1), Safety & premises (1), Records & paperwork (1), Other (1) |
Inspections, investigations & assessments
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Aug 7, 2026 Assessment · Deficiencies cited
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Supervision & ratios Serious
During an field inspection by the supervisor the operation outdoor activity space does not have a fence.
HHSC 746.4305 — Fenced Outdoor Activity Space
HHSC risk weight: Medium High. Corrected 2026-08-24. Correction verified 2026-09-30.
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Supervision & ratios Serious
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Aug 3, 2026 Inspection · Deficiencies cited
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Staff background & training Serious
During the inspection two employees did not have current annual trainings.
HHSC 746.1301(a)(5)(A) — Training Requirements for Employees, Caregivers, and Directors - 24 Annual training
HHSC risk weight: Medium High. Corrected 2026-08-10. Correction verified 2026-08-07.
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Staff background & training Serious
During the inspection the director had an expired first aid certificate as of June 2026.
HHSC 746.1315(a) — Each Caregiver and the Director Must Have Current Training in pediatric first aid with rescue breathing and choking.
HHSC risk weight: Medium High. Corrected 2026-08-03. Correction verified 2026-08-07.
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Staff background & training Serious
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Sep 22, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 11, 2025 Report · No deficiencies cited
No violations cited on this visit.
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Aug 4, 2025 Inspection · Deficiencies cited
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Safety & premises Serious
During the inspection fire drills weren't done since June 2025.
HHSC 746.5205(1) — Fire Drill Monthly - Exit in 3 Minutes
HHSC risk weight: Medium High. Corrected 2025-08-04. Correction verified 2025-08-15.
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Safety & premises Serious
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Oct 4, 2024 Inspection · Deficiencies cited
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Other Serious
The battery operated carbon monoxide detector was not being tested monthly. This was corrected when the detector was tested and documented during the inspection.
HHSC 746.5537(a)(2) — Electronic or Battery-Operated Carbon Monoxide Detector-Check All Detectors Monthly
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2024-10-04.
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Records & paperwork
Two children's files did not have the required health statements.
HHSC 746.603(a)(3) — Children's Records - Health Statement
HHSC risk weight: Medium. Corrected 2024-10-18. Correction verified 2024-10-16.
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Safety & premises Serious
One child did not have the required emergency medical authorization consent.
HHSC 746.605(11) — Required Admission Information - Emergency Medical Authorization
HHSC risk weight: High. Corrected 2024-10-11. Correction verified 2024-10-16.
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Other Serious
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Apr 1, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Mar 28, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Oct 9, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 20, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 11, 2022 Inspection · Deficiencies cited
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Staff background & training Serious
Director hired on 8/30/2020 had 18 hours of annual training for 2021-2022 training year.
HHSC 746.1301(6)(A) — Training Requirements for Directors 30- Annual Training
HHSC risk weight: Medium High. Corrected 2022-10-21. Correction verified 2022-10-17.
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Staff background & training Serious
Transporter hired on 12/13/2018 did not have transportation training for 2021-2022 training year. Noted: Pictures were taken.
HHSC 746.1301(7)(A) — Training Requirements for Employees, Caregivers, and Directors - Transportation Training
HHSC risk weight: Medium High. Corrected 2022-10-14. Correction verified 2022-10-20.
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Food & allergies
Children were observed in the cafeteria eating snack while watching Paw Patrol on a computer.
HHSC 746.2207(c)(4) — Screen Time Activities - Not Used During Eating or Rest Times
HHSC risk weight: Medium. Corrected 2022-10-21. Correction verified 2022-10-20.
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Supervision & ratios Serious
Operation has not had a Sanitation Inspection.
HHSC 746.3401(a) — Annual Sanitation Inspection
HHSC risk weight: Medium High. Corrected 2022-10-21. Correction verified 2022-10-20.
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Safety & premises Serious
One of the outlets plates observed in a classroom was broken. Noted: Pictures were taken.
HHSC 746.3407 — Maintenance of Building, Grounds and Equipment
HHSC risk weight: Medium High. Corrected 2022-10-21. Correction verified 2022-10-20.
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Cleanliness & sanitation Serious
Diaper supplies were observed in classroom accessible to children.
HHSC 746.3501(6) — Diaper Changing Steps-Supplies Kept Out of Child's Reach
HHSC risk weight: Medium High. Corrected 2022-10-21. Correction verified 2022-10-20.
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Other Serious
Three classrooms observed were missing outlet covers. Noted: Pictures were taken.
HHSC 746.3701(1) — Safety - Electrical Outlets Covered
HHSC risk weight: Medium High. Corrected 2022-10-21. Correction verified 2022-10-20.
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Illness & medication
Operational Policies did not state the immunization requirements for each child enrolling.
HHSC 746.501(a)(11) — Written Operational Policies - Immunizations
HHSC risk weight: Medium. Corrected 2022-10-21. Correction verified 2022-10-20.
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Supervision & ratios
Operational Policies did not state the requirements for vision and hearing screening.
HHSC 746.501(a)(12) — Written Operational Policies - Vision and Hearing Screening
HHSC risk weight: Medium. Corrected 2022-10-21. Correction verified 2022-10-20.
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Supervision & ratios
Operation Policies did not discuss their transportation procedures.
HHSC 746.501(a)(14) — Written Operational Policies - Transportation
HHSC risk weight: Medium. Corrected 2022-10-21. Correction verified 2022-10-20.
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Supervision & ratios
Operational Policies did not state how employees are meeting vaccine preventable diseases.
HHSC 746.501(a)(28) — Written Operational Policies - Vaccine Preventable Diseases
HHSC risk weight: Medium. Corrected 2022-10-21. Correction verified 2022-10-20.
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Supervision & ratios Serious
Operational Policies did not state if the center will provide or decline administering unassigned epinephrine auto injectors.
HHSC 746.501(a)(29) — Written Operational Policies - Unassigned Epinephrine Auto-Injectors
HHSC risk weight: High. Corrected 2022-10-21. Correction verified 2022-10-20.
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Supervision & ratios
Operational Policies did not state how they will notify parents.
HHSC 746.501(a)(6) — Written Operational Policies - Parental Notifications
HHSC risk weight: Medium. Corrected 2022-10-21. Correction verified 2022-10-20.
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Supervision & ratios Serious
Operation had their last fire inspection conducted on 10/22/2020.
HHSC 746.5101(a) — Annual Fire Inspection - Before Initial Permit Issued and Every 12 Months
HHSC risk weight: High. Corrected 2022-10-21. Correction verified 2022-10-19.
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Safety & premises Serious
One child was missing medical attention information.
HHSC 746.605(12) — Required Admission Information - Emergency Medical Authorization
HHSC risk weight: High. Corrected 2022-10-14. Correction verified 2022-10-17.
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Safety & premises Serious
During inspection, one child did not have emergency allergy plan completed by physician on file.
HHSC 746.605(16) — Required Admission Information-Completed Food Allergy Plan
HHSC risk weight: Medium High. Corrected 2022-10-14. Correction verified 2022-10-20.
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Safety & premises Serious
During inspection, two children were missing emergency contact address.
HHSC 746.605(6) — Required Admission Information - Emergency Contact
HHSC risk weight: Medium High. Corrected 2022-10-14. Correction verified 2022-10-19.
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Records & paperwork
Staff hired on 3/10/2022, 8/3/2020, 5/25/2022, and 12/13/2018 were missing notarized affidavits.
HHSC 746.901(4) — Required Personnel Records - Required Affidavit
HHSC risk weight: Medium Low. Corrected 2022-10-21. Correction verified 2022-10-19.
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Staff background & training Serious
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Oct 12, 2021 Inspection · Deficiencies cited
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Supervision & ratios
The operational policy was lacking the following policy: The benefits of physical activity and outdoor play
HHSC 746.501(a)(1) — Written Operational Policies - Operating Times
HHSC risk weight: Medium. Corrected 2021-10-19. Correction verified 2021-10-19.
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Supervision & ratios
The operational policy was lacking a plan to ensure physical activity occurs on days when extreme weather conditions prohibit or limit outdoor play.
HHSC 746.501(a)(18)(F) — Written Operational Policies - Plan for Extreme Weather
HHSC risk weight: Medium. Corrected 2021-10-19. Correction verified 2021-10-19.
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Discipline & child guidance
The operational policy was lacking how staff member will prevent and respond to abuse and neglect.
HHSC 746.501(a)(26) — Written Operational Policies - Preventing and Responding to Abuse and Neglect
HHSC risk weight: Medium. Corrected 2021-10-19. Correction verified 2021-10-19.
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Records & paperwork
Two of four records were lacking the required health statement.
HHSC 746.603(a)(3) — Children's Records - Health Statement
HHSC risk weight: Medium. Corrected 2021-10-19. Correction verified 2021-10-19.
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Other
One out of four student files were lacking the required date of admission.
HHSC 746.605(3) — Required Admission Information - Date of Admission
HHSC risk weight: Medium Low. Corrected at inspection. Corrected 2021-10-15.
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Safety & premises Serious
One of four files were lacking the required emergency contact address,
HHSC 746.605(6) — Required Admission Information - Emergency Contact
HHSC risk weight: Medium High. Corrected 2021-10-15. Correction verified 2021-10-15.
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Illness & medication Serious
One of four students records were lacking an updated immunization record.
HHSC 746.613(b) — Immunization Records, Exceptions, and Exemptions Current
HHSC risk weight: Medium High. Corrected 2021-10-19. Correction verified 2021-11-05.
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Supervision & ratios
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, via Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.