The Promise Daycare

410 MONTREAL CIR, El Paso, TX 79927 · El Paso County

9cited violations

1serious

6inspections & investigations

0enforcement actions

Program

Type: Licensed child-care home
Licensed capacity: 12
Ages: Infant, Toddler, Pre-Kindergarten, School
Hours: 06:00 AM-06:00 PM
Director / administrator: Sandra Lopez
Phone: (915) 208-7122
Regulated since: Feb 25, 2019
HHSC IDs: Operation 1312177 · number 1678313
Official record: HHSC Child Care Search

Violations by category

Illness & medication 1
Supervision & ratios 2
Safety & premises 2
Records & paperwork 1
Other 3

Year by year

Year	Violations	Serious	Main categories
2026	1	0	Supervision & ratios (1)
2025	2	0	Illness & medication (1), Safety & premises (1)
2024	3	1	Safety & premises (1), Records & paperwork (1), Other (1)
2023	1	0	Other (1)
2022	2	0	Supervision & ratios (1), Other (1)

Inspections, investigations & assessments

Aug 11, 2026 Inspection · Deficiencies cited
- Supervision & ratios
  An infant in care not yet eating table food, did not have infant feeding instructions on file at the operation available for review.
  
  HHSC 747.2321(a) — Written Feeding Instructions - Signed and Dated by Parent or Health-Care Professional
  
  HHSC risk weight: Medium. Corrected 2026-08-21. Correction verified 2026-08-17.
HHSC inspection history
Aug 21, 2025 Inspection · Deficiencies cited
- Illness & medication
  One child was missing immunizations in their file.
  
  HHSC 747.603(a)(4) — Children's Records - Immunizations
  
  HHSC risk weight: Medium. Corrected 2025-08-29. Correction verified 2025-08-28.
- Safety & premises
  Fire drills were not being documnted monthly. This was corrected at inspection when a fire drill was conducted and documented.
  
  HHSC 747.801(7) — Records Maintained and Made Available - Safety Drills Documentation
  
  HHSC risk weight: Medium. Corrected at inspection. Corrected 2025-08-21.
HHSC inspection history
Sep 4, 2024 Inspection · Deficiencies cited
- Records & paperwork
  The most recent licensing inspection was not posted.
  
  HHSC 747.401(a)(6) — Posting Requirements-Licensing Notices
  
  HHSC risk weight: Medium Low. Corrected 2024-09-04. Correction verified 2024-09-10.
- Other
  Three out of four cots were not labeled with children's names or any other way. This was corrected at inspection when the cots were labeled with the children's names.
  
  HHSC 747.4303(b) — Cots, Beds, Mats Labeled With Child's Name
  
  HHSC risk weight: Medium. Corrected at inspection. Corrected 2024-09-04.
- Safety & premises Serious
  There was not a smoke alarm installed in the main day care area.
  
  HHSC 747.5111 — Smoke-Detection System
  
  HHSC risk weight: High. Corrected 2024-09-13. Correction verified 2024-09-11.
HHSC inspection history
Sep 26, 2023 Inspection · Deficiencies cited
- Other
  Two children's files did not have dates of admission. This was corrected at inspection when the dates were added.
  
  HHSC 747.605(3) — Required Admission Information - Date of Admission
  
  HHSC risk weight: Medium Low. Corrected at inspection. Corrected 2023-09-26.
HHSC inspection history
Nov 14, 2022 Inspection · Deficiencies cited
- Other
  There was dog feces in the backyard and which children had access to. This was corrected at inspection when the feces was picked up.
  
  HHSC 747.4407(a) — Maintenance Procedures for Active Play Space - Inspect Daily
  
  HHSC risk weight: Medium High. Corrected at inspection. Corrected 2022-11-14.
HHSC inspection history
Jan 7, 2022 Inspection · Deficiencies cited
- Supervision & ratios
  The day care did not have a section on physical activity included in the operational policies.
  
  HHSC 747.501(8) — Written Operational Policies - Promotion of Physical Activity
  
  HHSC risk weight: Medium. Corrected 2022-01-14. Correction verified 2022-01-21.
HHSC inspection history

Get the full file

HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.

Email the request Printable letter (fax or mail)

Send to: HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions

Show the letter text

Letter text

Dear Open Records Coordinator,

Under the Texas Public Information Act, Texas Government Code Chapter 552, I request copies of the following Child Care Regulation records for The Promise Daycare, 410 MONTREAL CIR, El Paso, TX 79927-4311 (operation ID 1312177, operation number 1678313), for January 1, 2019 to the present:

1. Every inspection, assessment and investigation report, including the deficiencies cited and the operation's corrective actions.
2. Every complaint and self-report intake and its finding.
3. Every corrective or adverse action (evaluation, probation, suspension, revocation, denial, administrative penalty) with related correspondence.
4. Every plan of action or correction the operation submitted, and HHSC's response.

I understand that information made confidential by law (for example the identities of children, families and reporters) may be redacted; please release the remainder. Please provide the records electronically by email. If the cost will exceed $40, please send me an itemized estimate first.

Thank you,

[Your name]
[Email] · [Phone]

If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.

Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.