Ach Child And Family Services
None, TX
Program
- Type
- General residential operation
- Licensed capacity
- 45
- Ages
- 4-17
- Hours
- -
- Director / administrator
- Dionne Chanel Roberson
- Phone
- (817) 335-4673
- Regulated since
- Oct 17, 1985
- HHSC IDs
- Operation 94125 · number 1545
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2026 | 1 | 0 | Other (1) |
| 2025 | 4 | 3 | Supervision & ratios (1), Records & paperwork (1), Other (2) |
| 2024 | 2 | 1 | Discipline & child guidance (1), Other (1) |
| 2023 | 5 | 4 | Cleanliness & sanitation (1), Illness & medication (2), Supervision & ratios (1), Other (1) |
| 2022 | 2 | 1 | Illness & medication (1), Supervision & ratios (1) |
Inspections, investigations & assessments
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Jul 10, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 2, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 25, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 23, 2026 Report · No deficiencies cited
No violations cited on this visit.
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May 7, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 30, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
-
Mar 31, 2026 Inspection
No violations cited on this visit.
-
Mar 30, 2026 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Mar 17, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Mar 10, 2026 Report · No deficiencies cited
No violations cited on this visit.
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Feb 5, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 26, 2026 Report · Deficiencies cited
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Other
A child in care did not receive a copy of their service plan.
HHSC 748.1349(a)(1) — Initial Service Plan-Give copy or summary of plan to child, when appropriate. At minimum must give copy to child 14 years and older
HHSC risk weight: Low. Corrected 2026-04-02. Correction verified 2026-03-27.
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Other
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Jan 21, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
-
Dec 29, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Dec 8, 2025 Report · Deficiencies cited
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Other Serious
During the time of review, it was discovered that staff used inappropriate language when talking to children in care while on an outing.
HHSC 748.2307(9) — Other Prohibited Punishments-subjecting a child to abusive or profane language
HHSC risk weight: Medium High. Corrected 2026-01-19. Correction verified 2026-01-19.
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Other Serious
-
Dec 2, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 26, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 25, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 15, 2025 Report · No deficiencies cited
No violations cited on this visit.
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Oct 14, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 18, 2025 Report · No deficiencies cited
No violations cited on this visit.
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Sep 3, 2025 Report · Deficiencies cited
-
Supervision & ratios Serious
During the time of review, it was discovered that the caregiver fell asleep while on duty supervising children in care while on shift.
HHSC 748.685(a)(4) — Caregiver responsibility - providing the level of supervision necessary to ensure each child's safety and well-being
HHSC risk weight: High. Corrected 2025-10-09. Correction verified 2025-10-14.
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Supervision & ratios Serious
-
Aug 16, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 6, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 29, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 27, 2025 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Jul 9, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 1, 2025 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Jun 25, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 22, 2025 Report · Deficiencies cited (self-report)
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Records & paperwork
Two serious incident reports did not document witnesses of the incident.
HHSC 748.311(5) — Serious Incident Documentation-Includes names or other means of identifying witnesses to the incident, if any
HHSC risk weight: Medium. Corrected 2025-07-24. Correction verified 2025-07-29.
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Records & paperwork
-
Jun 18, 2025 Report · Deficiencies cited
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Other Serious
During the course of this investigation when reviewing documents, it was stated by caregiver and residents that the caregiver used inappropriate language around children in care.
HHSC 748.507(1) — Employee general responsibilities-Demonstrate competency, prudent judgment, self-control in presence of children and when performing assigned tasks
HHSC risk weight: Medium High. Corrected 2025-07-27. Correction verified 2025-08-01.
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Other Serious
-
Jun 2, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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May 20, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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May 6, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 29, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 24, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 22, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 18, 2025 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Apr 12, 2025 Report · No deficiencies cited
No violations cited on this visit.
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Apr 11, 2025 Report · No deficiencies cited
No violations cited on this visit.
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Apr 1, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Mar 5, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Mar 3, 2025 Report · No deficiencies cited
No violations cited on this visit.
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Feb 13, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 12, 2025 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Feb 8, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 3, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 25, 2025 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Jan 22, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 15, 2025 Report · No deficiencies cited
No violations cited on this visit.
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Dec 22, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Oct 18, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 8, 2024 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Oct 2, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 8, 2024 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Jun 18, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 14, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 11, 2024 Report · Deficiencies cited
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Discipline & child guidance Serious
Two children went from a verbal altercation to a physical altercation. One child required a hospital visit. There was no reported called in to Licensing.
HHSC 748.303(a)(4)(A) — Serious Incident-Report to Licensing as soon as aware of an incident of physical abuse of a child against another child
HHSC risk weight: Medium High. Corrected 2024-07-24. Correction verified 2024-08-22.
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Discipline & child guidance Serious
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May 7, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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May 1, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 23, 2024 Report · Deficiencies cited
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Other
At the time of inspection, there were no visible policies regarding the BARK app. The electronic rules and agreement did not reference the installation of the BARK app on the electronic devices of children in care. Additionally, the children's services plans did not stipulate the requirement for the BARK app to be installed on all such devices. The electronic rules and agreement were brought in compliance after the investigation intake on 4/23/2024 when the agreement form was updated.
HHSC 748.1101(b)(3)(E) — Children's rights-privacy to send/receive unopened mail,have phone conversations,keep journal,have visitors unless the child's best interest
HHSC risk weight: Medium. Corrected 2024-06-27. Correction verified 2024-05-10.
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Other
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Dec 20, 2023 Report · Deficiencies cited
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Supervision & ratios Serious
A caregiver who was responsible for caring for children fell asleep while they were on duty and caring for children in care.
HHSC 748.685(a)(4) — Caregiver responsibility - providing the level of supervision necessary to ensure each child's safety and well-being
HHSC risk weight: High. Corrected 2024-01-30. Correction verified 2024-01-31.
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Supervision & ratios Serious
-
Dec 9, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 17, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 5, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 1, 2023 Report · Deficiencies cited
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Cleanliness & sanitation Serious
A Youth Care supervisor did not perform a body scan on a high risk child who was known to self-harm after blood was found in the childs bathroom.
HHSC 748.507(1) — Employee general responsibilities-Demonstrate competency, prudent judgment, self-control in presence of children and when performing assigned tasks
HHSC risk weight: Medium High. Corrected 2023-07-05. Correction verified 2023-07-05.
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Other Serious
A youth care specialist who was standing next to two children in care, failed to intervene when the two children in care got into a physical altercation. Another youth care specialist that was several yards away had to run over and intervene and a third youth care specialist also had to run over to help. While the youth care specialist that was next to the two children stood back and did not intervene or assist the other two youth care specialists.
HHSC 748.685(a)(5) — Caregiver responsibility - being able to intervene when necessary to ensure child's safety
HHSC risk weight: High. Corrected 2023-07-05. Correction verified 2023-07-05.
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Cleanliness & sanitation Serious
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May 25, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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May 23, 2023 Inspection · Deficiencies cited
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Illness & medication Serious
One of the two child files reviewed showed that the child's prescription medication was not picked up from the pharmacy timely and the child missed their dosage.
HHSC 748.2003(b)(5) — Administration of prescription medication-Ensure the child has taken the medication as prescribed
HHSC risk weight: Medium High. Corrected 2023-05-30. Correction verified 2023-06-06.
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Illness & medication
One of the two child files did not have the medication records from December, January, or February. The operation switched to digital files at the end of February.
HHSC 748.395(1) — Active child record - All documentation in the record no later than 30 days after occurrence or event
HHSC risk weight: Low. Corrected 2023-05-30. Correction verified 2023-06-06.
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Illness & medication Serious
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Apr 24, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 15, 2023 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Dec 30, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 8, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 7, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 3, 2022 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Jul 18, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 18, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 12, 2022 Report · No deficiencies cited
No violations cited on this visit.
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Jun 30, 2022 Inspection · Deficiencies cited
-
Supervision & ratios
Incident reports do not include the physical address or the telephone number.
HHSC 748.311(1) — Serious Incident Documentation-Includes name of the operation, physical address, and telephone number
HHSC risk weight: Medium. Corrected 2022-07-14. Correction verified 2022-07-27.
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Supervision & ratios
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May 27, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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May 24, 2022 Report · Deficiencies cited
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Illness & medication Serious
A child was not taken promptly to receive medical care.
HHSC 748.1553 — Child must be immediately treated by health prof, contact emergency svs or take child to ER for injury/illness requiring treatment by a health prof.
HHSC risk weight: High. Corrected 2022-07-13. Correction verified 2022-07-18.
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Illness & medication Serious
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Dec 4, 2021 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 3, 2021 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 10, 2021 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Oct 4, 2021 Report · No deficiencies cited
No violations cited on this visit.
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Sep 30, 2021 Report · No deficiencies cited
No violations cited on this visit.
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, via Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.