Fairgate Kindercare
1300 E FRANKFORD RD, Carrollton, TX 75007 · Denton County
Program
- Type
- Licensed center
- Licensed capacity
- 152
- Ages
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 06:30 AM-06:30 PM
- Director / administrator
- Jhai Roberts
- Phone
- (972) 323-1300
- Regulated since
- Feb 25, 1994
- HHSC IDs
- Operation 131639 · number 501931- 747
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2025 | 1 | 1 | Discipline & child guidance (1) |
| 2024 | 7 | 2 | Cleanliness & sanitation (1), Supervision & ratios (2), Staff background & training (3), Records & paperwork (1) |
| 2023 | 18 | 8 | Cleanliness & sanitation (2), Illness & medication (1), Supervision & ratios (3), Discipline & child guidance (1), Safety & premises (1), Food & allergies (1), Staff background & training (2), Other (7) |
| 2022 | 3 | 1 | Supervision & ratios (3) |
Inspections, investigations & assessments
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Jul 7, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 29, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 11, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 10, 2026 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Dec 18, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 26, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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May 29, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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May 28, 2025 Report · Deficiencies cited
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Discipline & child guidance Serious
This standard was reviewed in relation to the reported allegations and found to be deficient. It has been determined a child?s arm was grabbed by a caregiver.
HHSC 746.2805 — Prohibited Punishments - No Harsh, Cruel or Unusual
HHSC risk weight: High. Corrected 2025-06-18. Correction verified 2025-06-26.
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Discipline & child guidance Serious
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Jan 14, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 6, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 6, 2024 Report · Deficiencies cited
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Records & paperwork Serious
This standard was reviewed in relation to the reported allegations and found to be deficient. There was sufficient evidence to support that a caregiver grabbed a child's arm during an activity.
HHSC 746.2805(3) — Prohibited Punishments - Grabbing and Pulling
HHSC risk weight: High. Corrected 2024-09-03. Correction verified 2024-09-18.
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Records & paperwork Serious
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Jul 2, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 17, 2024 Inspection · Deficiencies cited
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Supervision & ratios Serious
One classroom was left unsupervised when the caregiver left the room to use the restroom.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2024-06-17. Correction verified 2024-07-02.
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Staff background & training
One caregiver is missing training under 746.1309(c) for the last completed annual training year.
HHSC 746.1309(c) — Documented Annual Training - 1 hour in Prevention, Recognition and Reporting of child maltreatment
HHSC risk weight: Medium. Corrected 2024-07-09. Correction verified 2024-07-02.
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Staff background & training
One caregiver does not have the following training for their last completed annual training year (2022-2023) Preventing and responding to emergencies due to food or an allergic reaction Disposing of hazardouos materials
HHSC 746.1309(e) — Documented Annual Training- Required Content
HHSC risk weight: Medium. Corrected 2024-07-09. Correction verified 2024-07-02.
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Staff background & training
Four of the ten caregiver files reviewed did not have current CPR training that allows for practice on a manikin.
HHSC 746.1315(b)(1) — CPR Training and Recertification Adhere to Guidelines-skill based
HHSC risk weight: Medium High. Corrected 2024-07-09. Correction verified 2024-07-02.
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Supervision & ratios
The 0-11 month classroom was over ratio by one student. This was corrected at inspection when another caregiver was added and a child was moved up.
HHSC 746.1601 — Child/ Caregiver Ratio - 13 or More Children
HHSC risk weight: Medium High. Corrected 2024-06-17. Correction verified 2024-07-02.
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Cleanliness & sanitation
One child's hands were not washed after diaper changing. This was corrected at inspection when the caregiver was asked to wash the child's hands.
HHSC 746.3417(3) — Children Handwashing After Toileting or Diapering
HHSC risk weight: Medium High. Corrected 2024-06-17. Correction verified 2024-07-02.
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Supervision & ratios Serious
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Dec 19, 2023 Inspection · Deficiencies cited
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Food & allergies
The infant room doesn't have infant feeing instructions for 3 infants that aren't yet eating table food.
HHSC 746.2421(a) — Written Feeding Instructions - Signed and Dated by Parent or Health-Care Professional
HHSC risk weight: Medium. Corrected 2024-01-04. Correction verified 2024-02-02.
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Discipline & child guidance
Information on how parents can contact their local Licensing office, access the Texas Abuse and Neglect Hotline, and access the HHSC website need to bee added to the operational policies.
HHSC 746.501(a)(23) — Written Operational Policies - Instructions for Contacting Licensing Office/Online and TX Abuse & Neglect Hotline
HHSC risk weight: Medium. Corrected 2024-01-04. Correction verified 2024-02-02.
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Supervision & ratios
The operation doesn't have documentation that a fire drill has recently been practiced.
HHSC 746.5205(1) — Fire Drill Monthly - Exit in 3 Minutes
HHSC risk weight: Medium High. Corrected 2024-01-04. Correction verified 2024-02-02.
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Food & allergies
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Oct 2, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 29, 2023 Report · Deficiencies cited (self-report)
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Other
This standard was tasked for the investigation. Based on the information received during the investigation, the caregiver didn't notify the parent of the child's injury that required medical attention.
HHSC 746.307(b)(1) — AP Parental Communication - Injury Requires Treatment by Health Care Professional or Hospitalization
HHSC risk weight: Medium High. Corrected 2023-10-20. Correction verified 2023-10-20.
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Cleanliness & sanitation
It was observed during today's walk through that a caregiver didn't wash an infant's hands after a diaper change. The caregiver was told to wash the child's hands and this was corrected at inspection.
HHSC 746.3505(b) — Diapering Procedures - Wash Infant's Hands
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2023-10-02.
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Other
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Sep 22, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 29, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 16, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 3, 2023 Inspection · Deficiencies cited
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Supervision & ratios Serious
Caregiver in the toddler room left children unsupervised when she walked into the adjoining room of the toddler classroom.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2023-08-03. Correction verified 2023-08-16.
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Other Serious
Caregiver in the toddler room was observed yelling at the children in the classroom when they got into an uncovered bowl of fruit left over from breakfast.
HHSC 746.2805(5) — Prohibited Punishments - Humiliating, Rejecting, Yelling
HHSC risk weight: High. Corrected 2023-08-03. Correction verified 2023-08-16.
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Cleanliness & sanitation
Staff were observed placing infants in highchairs without washing their hands for lunch.
HHSC 746.3417(1) — Children Handwashing Before Eating
HHSC risk weight: Medium High. Corrected 2023-08-03. Correction verified 2023-08-16.
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Supervision & ratios Serious
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Jul 18, 2023 Report
No violations cited on this visit.
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Jul 12, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 29, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 27, 2023 Report · Deficiencies cited
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Other Serious
The caregiver didn't intervene and separate children in the classroom when the child was observed harming another child.
HHSC 746.1205(a)(5) — Responsibilities of Caregivers - Intervene to ensure each child's safety
HHSC risk weight: High. Corrected 2023-07-26. Correction verified 2023-08-03.
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Other Serious
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Jun 27, 2023 Report · Deficiencies cited (self-report)
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Other Serious
It was observed during today's inspection that a child was curled up in a ball being hit with an object by another child.
HHSC 746.1205(a)(5) — Responsibilities of Caregivers - Intervene to ensure each child's safety
HHSC risk weight: High. Corrected 2023-07-06. Correction verified 2023-07-12.
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Other Serious
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Jun 26, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 22, 2023 Inspection · Deficiencies cited
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Safety & premises
A small hole that was deep was observed on the school age playground that is a potential tripping hazard.
HHSC 746.3701 — Safety - Areas Free From Hazards
HHSC risk weight: Medium High. Corrected 2023-07-06. Correction verified 2023-07-12.
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Illness & medication
A sampling of children records were evaluated. One child's record lacked documentation regarding whether or not the parent gives permission for emergency transportation.One child's record lacked documentation that the parents received and reviewed a copy of the operational policies/parent handbook. Five children's record lacked a health statement. Three children's immunization records were observed incomplete.
HHSC 746.603(a)(1) — Children's Records - Enrollment Agreement
HHSC risk weight: Medium. Corrected 2023-07-21. Correction verified 2023-08-18.
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Safety & premises
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Jun 12, 2023 Report · Deficiencies cited
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Other Serious
This standard was reviewed as part of an investigation and found deficient. Per interviews conducted it was determined staff have yelled at children as a method of discipline.
HHSC 746.2805(5) — Prohibited Punishments - Humiliating, Rejecting, Yelling
HHSC risk weight: High. Corrected 2023-08-10. Correction verified 2023-08-29.
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Supervision & ratios
This standard was reviewed as part of an investigation and found deficient. The operation did not have documentation on file listing all days and hours worked for director.
HHSC 746.801(5) — Required Records Maintained and Made Available - Employees' Attendance
HHSC risk weight: Medium. Corrected 2023-08-14. Correction verified 2023-08-16.
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Other Serious
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May 22, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 12, 2023 Inspection · Deficiencies cited
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Staff background & training Serious
One caregiver who did not have a complete background check was present at inspection supervising a group of children. This was corrected at inspection as the staff member left the operation.
HHSC 745.641 — AP Background check results - Must receive notification prior to allowing subject to be present at your operation
HHSC risk weight: High. Corrected 2023-04-12. Correction verified 2023-04-12.
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Staff background & training Serious
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Mar 14, 2023 Report · Deficiencies cited (self-report)
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Other Serious
This standard was reviewed as part of an investigation and found deficient. Per interviews conducted it was determined that staff have yelled at children as a method of discipline.
HHSC 746.2805(5) — Prohibited Punishments - Humiliating, Rejecting, Yelling
HHSC risk weight: High. Corrected 2023-05-12. Correction verified 2023-05-22.
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Other Serious
This standard was reviewed as part of an investigation and found deficient. Per interviews conducted it was determined that staff have taken away recess time as a method of discipline.
HHSC 746.2805(9) — Prohibited Punishments - Withholding Active Play
HHSC risk weight: High. Corrected 2023-05-12. Correction verified 2023-05-22.
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Staff background & training
This standard was reviewed as part of an investigation and found deficient. One caregivers record lacked documentation of the education qualification; a statement signed and dated by the employee showing she has received a copy of the child-care centers: (A) Operational policies; and (B) Personnel policies; and a statement signed and dated by the employee verifying the date the employee attended training during orientation that includes an overview of your policy on the prevention, recognition, and reporting of child maltreatment outlined in 746.1303 of this chapter.
HHSC 746.901 — Required Personnel Records
HHSC risk weight: Medium. Corrected 2023-04-21. Correction verified 2023-04-12.
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Other Serious
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Nov 7, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 4, 2022 Inspection · Deficiencies cited
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Supervision & ratios
Reduced ratio was used in the room where children younger 18 months were present. One caregiver was supervising 9 children, age 12 months, two 14 months, 17 months and 18 months to 2 year old.
HHSC 746.1613(a) — Reduction of child/caregiver naptime ratio by 50% allowed, If 13 or more children in care, children are 18 mo. or older and other standards met
HHSC risk weight: Medium. Corrected 2022-11-04. Correction verified 2022-11-07.
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Supervision & ratios
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Nov 2, 2022 Inspection · Deficiencies cited
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Supervision & ratios
In the infant room, a caregiver was caring for 5 children, age 2 months to 14 months. The classroom had two 2 months, 8 month, 12 months and 14 months. It was one child over.
HHSC 746.1601 — Child/ Caregiver Ratio - 13 or More Children
HHSC risk weight: Medium High. Corrected 2022-11-02. Correction verified 2022-11-04.
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Supervision & ratios
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Nov 1, 2022 Report · Deficiencies cited (self-report)
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Supervision & ratios Serious
This standard was evaluated in regard to an investigation and a violation was found. A 19-month-old child was left in the playground unsupervised for 2-3 minutes. The child did not receive any injury.
HHSC 746.1203(4) — Responsibilities of Caregivers - Supervision of Children
HHSC risk weight: High. Corrected 2022-11-03. Correction verified 2022-11-04.
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Supervision & ratios Serious
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Oct 28, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 10, 2022 Report · No deficiencies cited
No violations cited on this visit.
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Sep 22, 2022 Report · No deficiencies cited
No violations cited on this visit.
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Jul 13, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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May 16, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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May 13, 2022 Report · No deficiencies cited
No violations cited on this visit.
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May 9, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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May 4, 2022 Report · No deficiencies cited
No violations cited on this visit.
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Jan 24, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 21, 2022 Report · No deficiencies cited
No violations cited on this visit.
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Nov 15, 2021 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 14, 2021 Report · No deficiencies cited (self-report)
No violations cited on this visit.
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.