Sanctuary Of Hope
1218 E AMMANN RD, Bulverde, TX 78163 · Comal County
Program
- Type
- General residential operation
- Licensed capacity
- 48
- Ages
- 12-17
- Hours
- -
- Director / administrator
- Janice Marie Gann
- Phone
- (210) 490-1600
- Regulated since
- Nov 14, 2019
- HHSC IDs
- Operation 1316871 · number 1681475
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2026 | 1 | 1 | Discipline & child guidance (1) |
| 2024 | 5 | 3 | Illness & medication (1), Supervision & ratios (1), Other (3) |
| 2023 | 6 | 2 | Supervision & ratios (4), Records & paperwork (1), Other (1) |
| 2022 | 1 | 0 | Staff background & training (1) |
Inspections, investigations & assessments
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Aug 7, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 17, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 9, 2026 Report · No deficiencies cited
No violations cited on this visit.
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Jun 9, 2026 Report · Deficiencies cited
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Discipline & child guidance Serious
It was confirmed that a staff member used corporal punishment by hitting a child on the buttocks.
HHSC 748.2303(a) — Corporal Punishment-May not use/threaten corporal punishment, such as hitting/spanking, forced exercise, holding physical position, unproductive work.
HHSC risk weight: High. Corrected 2026-07-17. Correction verified 2026-07-17.
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Discipline & child guidance Serious
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Nov 15, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 17, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 24, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 14, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 13, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 6, 2024 Report · Deficiencies cited
-
Other
Teenager in care is not allowed to seek employment until after graduating high school.
HHSC 748.1101(b)(3)(L) — Children's rights-Based on child's age/maturity seek employment, keep own money/bank acct, paid for work done at op except for chores as discipline
HHSC risk weight: Medium Low. Corrected 2025-02-04. Correction verified 2025-02-04.
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Other
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Nov 22, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 22, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Nov 12, 2024 Inspection · Deficiencies cited
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Other
When reviewing the activities calendar for September, October, and November, it was observed that mutliple days did not have planned recreational activities.
HHSC 748.3701(a) — Recreation responsibility-Must provide daily indoor/outdoor recreational & other activities appropriate to needs, interests, and abilities of children
HHSC risk weight: Medium Low. Corrected 2024-11-19. Correction verified 2024-11-14.
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Other
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Nov 11, 2024 Report · Deficiencies cited (self-report)
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Other Serious
Staff should not try to deter a child in care from seeking medical care.
HHSC 748.507(1) — Employee general responsibilities-Demonstrate competency, prudent judgment, self-control in presence of children and when performing assigned tasks
HHSC risk weight: Medium High. Corrected 2024-12-13. Correction verified 2025-01-14.
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Other Serious
-
Mar 11, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 24, 2024 Inspection · Deficiencies cited
-
Illness & medication Serious
Medication records did not include the daily count for medications administered to the children in care. Operation does not operate as a cottage model as staff confirmed only a volunteer resides on-site and not a house parent or daily staff therefore, this is required to be documented.
HHSC 748.2151(d) — Medication Record-must include accurate daily count of each prescribed medication, unless operate on a cottage home model
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2024-02-24.
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Supervision & ratios Serious
Contract security was present on-site inside the operation with a handgun attached to their body and in the presence of children.
HHSC 748.511 — An employee, contract service provider, or volunteer may not be in possession of a handgun while at your operation or while caring for children.
HHSC risk weight: High. Corrected 2024-02-26. Correction verified 2024-03-11.
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Illness & medication Serious
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Nov 15, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 23, 2023 Inspection · Deficiencies cited
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Other Serious
Licensing observed and photographed an outlet cover exposed in bedroom three.
HHSC 748.3301(a)(1) — Physical Site- Buildings must be structurally sound and not pose a risk to the health and safety of children.
HHSC risk weight: High. Corrected at inspection. Corrected 2023-06-23.
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Other Serious
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Jun 14, 2023 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Apr 19, 2023 Inspection · Deficiencies cited
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Supervision & ratios Serious
The operation failed to complete and submit a suicide policy for approval by the required time frame of March 18, 2023. The operation was notified via email of the due date and responded prior to.
HHSC 748.124(a) — You must adopt the model suicide policy in 748.125 of this division or another policy that is approved by the Executive Commissioner or designee.
HHSC risk weight: Medium High. Corrected 2023-04-28. Correction verified 2023-04-28.
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Supervision & ratios
Operation admits young adults who were not admitted through transitional living program as the program for transitional living is not currently operating.
HHSC 748.1933(b) — Care for young adults-may admit young adult to program, other than transitional living, only if certain conditions are met
HHSC risk weight: Low. Corrected 2023-04-28. Correction verified 2023-04-28.
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Supervision & ratios
While reviewing the serious incident report form it was noted that the form did not include the name of the operation, address, or phone number.
HHSC 748.311(1) — Serious Incident Documentation-Includes name of the operation, physical address, and telephone number
HHSC risk weight: Medium. Corrected 2023-04-21. Correction verified 2023-04-20.
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Records & paperwork
While reviewing employee files out of four files one did not contain a job description.
HHSC 748.363(3) — Personnel records-Include current job description
HHSC risk weight: Medium. Corrected 2023-04-21. Correction verified 2023-04-20.
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Supervision & ratios
While reviewing operation policies it was noted that there was not an annual summary log for unauthorized abscences. When requested, operation administrator reported they did not have a log.
HHSC 748.453(a)(1) — Unauthorized Absence ? Annual summary log must include name, age, gender, date of admission
HHSC risk weight: Medium. Corrected 2023-04-21. Correction verified 2023-04-21.
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Supervision & ratios Serious
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Jun 23, 2022 Inspection · Deficiencies cited
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Staff background & training
Two out of three child records reviewed did not have a signed orientation within the 7 days.
HHSC 748.1209(a) — Child Orientation-Provided to child who is 5 years old or older within 7 days of admission and geared to child's intellectual level
HHSC risk weight: Medium Low. Corrected 2022-06-30. Correction verified 2022-06-29.
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Staff background & training
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Mar 5, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, via Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.