Tender Loving Care

6910 SUNDEW CRK, Converse, TX 78109 · Bexar County

24cited violations

8serious

16inspections & investigations

0enforcement actions

Program

Type: Licensed child-care home
Licensed capacity: 12
Ages: Infant, Toddler, Pre-Kindergarten, School
Hours: 07:00 AM-06:00 PM
Director / administrator: Valerie Vanrogue
Phone: (210) 274-8334
Regulated since: Aug 21, 2025
HHSC IDs: Operation 1495040 · number 1808694
Official record: HHSC Child Care Search

Violations by category

Illness & medication 2
Supervision & ratios 10
Safety & premises 6
Staff background & training 4
Other 2

Year by year

Year	Violations	Serious	Main categories
2026	2	0	Supervision & ratios (2)
2025	20	6	Illness & medication (2), Supervision & ratios (6), Safety & premises (6), Staff background & training (4), Other (2)
2024	2	2	Supervision & ratios (2)

Inspections, investigations & assessments

Aug 28, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Aug 28, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Feb 9, 2026 Inspection · Deficiencies cited
- Supervision & ratios
  The two play yards the operation uses for the infants were equipped with supplemental mattresses. One had additional foam padding under the mattress. This was corrected at inspection when the mattresses and foam pad were removed from the play yards..
  
  HHSC 747.2311(2)(A) — Safety Requirements for Play Yards - Snug Fitting, Firm, Flat Mattress Designed for Use in Play Yard and No Extra Pads
  
  HHSC risk weight: Medium High. Corrected at inspection. Corrected 2026-02-09.
HHSC inspection history · no longer published by HHSC; kept here
Feb 9, 2026 Inspection · Deficiencies cited
- Supervision & ratios
  The two play yards the operation uses for the infants were equipped with supplemental mattresses. One had additional foam padding under the mattress. This was corrected at inspection when the mattresses and foam pad were removed from the play yards..
  
  HHSC 747.2311(2)(A) — Safety Requirements for Play Yards - Snug Fitting, Firm, Flat Mattress Designed for Use in Play Yard and No Extra Pads
  
  HHSC risk weight: Medium High. Corrected at inspection. Corrected 2026-02-09.
HHSC inspection history
Aug 19, 2025 Inspection · Deficiencies cited
- Staff background & training
  The substite caregiver did not have a copy of their CPR & First Aid training.
  
  HHSC 747.1209(2) — Minimum Qualifications for Substitute Caregiver -pediatric first-aid and pediatric CPR
  
  HHSC risk weight: Medium High. Corrected 2025-09-02. Correction verified 2025-08-21.
HHSC inspection history · no longer published by HHSC; kept here
Aug 19, 2025 Inspection · Deficiencies cited
- Staff background & training
  The substite caregiver did not have a copy of their CPR & First Aid training.
  
  HHSC 747.1209(2) — Minimum Qualifications for Substitute Caregiver -pediatric first-aid and pediatric CPR
  
  HHSC risk weight: Medium High. Corrected 2025-09-02. Correction verified 2025-08-21.
HHSC inspection history
May 22, 2025 Inspection · Deficiencies cited
- Safety & premises Serious
  An 8 month old infant was observed in a play-yard with a blanket. Corrected at inspection: The provider removed the blanket during the inspection.
  
  HHSC 747.2315(b) — AP Cribs - Only Snug Fitting Sheet and Crib Mattress Cover Allowed if Infant Younger than 12 Months of Age
  
  HHSC risk weight: High. Corrected at inspection. Corrected 2025-05-22.
HHSC inspection history
May 22, 2025 Inspection · Deficiencies cited
- Safety & premises Serious
  An 8 month old infant was observed in a play-yard with a blanket. Corrected at inspection: The provider removed the blanket during the inspection.
  
  HHSC 747.2315(b) — AP Cribs - Only Snug Fitting Sheet and Crib Mattress Cover Allowed if Infant Younger than 12 Months of Age
  
  HHSC risk weight: High. Corrected at inspection. Corrected 2025-05-22.
HHSC inspection history · no longer published by HHSC; kept here
Apr 10, 2025 Inspection · Deficiencies cited
- Other
  There is a heater in the classroom that is plugged in, sitting on top of a desk in the classroom. Note: This was corrected when the heater was removed from the room.
  
  HHSC 747.3501(3) — Safety - Air Conditioners, Fans, Heaters Safeguarded
  
  HHSC risk weight: Medium High. Corrected at inspection. Corrected 2025-04-10.
HHSC inspection history · no longer published by HHSC; kept here
Apr 10, 2025 Inspection · Deficiencies cited
- Other
  There is a heater in the classroom that is plugged in, sitting on top of a desk in the classroom. Note: This was corrected when the heater was removed from the room.
  
  HHSC 747.3501(3) — Safety - Air Conditioners, Fans, Heaters Safeguarded
  
  HHSC risk weight: Medium High. Corrected at inspection. Corrected 2025-04-10.
HHSC inspection history
Jan 17, 2025 Inspection · Deficiencies cited
- Supervision & ratios Serious
  The operation had no emergency preparedness plan.
  
  HHSC 747.501(11) — Written Operational Policies - Emergency Preparedness Plans
  
  HHSC risk weight: High. Corrected 2025-01-31. Correction verified 2025-01-31.
- Supervision & ratios
  Twelve of twelve children's files did not have an acknowledgment that parents were provided a copy of the operational policies.
  
  HHSC 747.503 — Provide Parents With Copy of Policies
  
  HHSC risk weight: Medium. Corrected 2025-02-17. Correction verified 2025-01-31.
- Supervision & ratios
  Two of twelve children enrolled in operation did not have a signed enrollment agreement.
  
  HHSC 747.603(a)(1) — Children's Records - Enrollment Agreement
  
  HHSC risk weight: Medium. Corrected 2025-01-31. Correction verified 2025-01-31.
- Illness & medication
  Five of twelve children's files did not include an up-to-date immunization record. Twelve of twelve children's records did not include a signed physician's statement.
  
  HHSC 747.603(a)(4) — Children's Records - Immunizations
  
  HHSC risk weight: Medium. Corrected 2025-02-17. Correction verified 2025-01-31.
- Safety & premises Serious
  Two of twelve children's files did nor include a signed medical authorization.
  
  HHSC 747.605(11) — Required Admission Information - Emergency Medical Authorization
  
  HHSC risk weight: High. Corrected 2025-01-31. Correction verified 2025-01-31.
- Safety & premises
  Twelve of twelve children's files did not list an address for the emergency contact. Three of twelve children's files did not answer the special care needs questions.
  
  HHSC 747.605(6) — Required Admission Information - Emergency Contact
  
  HHSC risk weight: Medium High. Corrected 2025-01-31. Correction verified 2025-01-31.
- Staff background & training
  The assistant caregiver did not have proof of education qualifications. There was no pre-employment affidavit included in assistant caregivers file.
  
  HHSC 747.901(2) — Personnel Records- Meets Requirements
  
  HHSC risk weight: Medium. Corrected 2025-01-31. Correction verified 2025-02-03.
HHSC inspection history · no longer published by HHSC; kept here
Jan 17, 2025 Inspection · Deficiencies cited
- Supervision & ratios Serious
  The operation had no emergency preparedness plan.
  
  HHSC 747.501(11) — Written Operational Policies - Emergency Preparedness Plans
  
  HHSC risk weight: High. Corrected 2025-01-31. Correction verified 2025-01-31.
- Supervision & ratios
  Twelve of twelve children's files did not have an acknowledgment that parents were provided a copy of the operational policies.
  
  HHSC 747.503 — Provide Parents With Copy of Policies
  
  HHSC risk weight: Medium. Corrected 2025-02-17. Correction verified 2025-01-31.
- Supervision & ratios
  Two of twelve children enrolled in operation did not have a signed enrollment agreement.
  
  HHSC 747.603(a)(1) — Children's Records - Enrollment Agreement
  
  HHSC risk weight: Medium. Corrected 2025-01-31. Correction verified 2025-01-31.
- Illness & medication
  Five of twelve children's files did not include an up-to-date immunization record. Twelve of twelve children's records did not include a signed physician's statement.
  
  HHSC 747.603(a)(4) — Children's Records - Immunizations
  
  HHSC risk weight: Medium. Corrected 2025-02-17. Correction verified 2025-01-31.
- Safety & premises Serious
  Two of twelve children's files did nor include a signed medical authorization.
  
  HHSC 747.605(11) — Required Admission Information - Emergency Medical Authorization
  
  HHSC risk weight: High. Corrected 2025-01-31. Correction verified 2025-01-31.
- Safety & premises
  Twelve of twelve children's files did not list an address for the emergency contact. Three of twelve children's files did not answer the special care needs questions.
  
  HHSC 747.605(6) — Required Admission Information - Emergency Contact
  
  HHSC risk weight: Medium High. Corrected 2025-01-31. Correction verified 2025-01-31.
- Staff background & training
  The assistant caregiver did not have proof of education qualifications. There was no pre-employment affidavit included in assistant caregivers file.
  
  HHSC 747.901(2) — Personnel Records- Meets Requirements
  
  HHSC risk weight: Medium. Corrected 2025-01-31. Correction verified 2025-02-03.
HHSC inspection history
Dec 6, 2024 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Dec 6, 2024 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Dec 4, 2024 Report · Deficiencies cited
- Supervision & ratios Serious
  Provider was observed caring for 11 children without a permit.
  
  HHSC HRC42.041(a) - Illegal Operation - Not Licensed — HRC42.041(a) - Illegal Operation - Not Licensed
  
  HHSC risk weight: High. Corrected 2024-12-08. Correction verified 2024-12-08.
HHSC inspection history
Dec 4, 2024 Report · Deficiencies cited
- Supervision & ratios Serious
  Provider was observed caring for 11 children without a permit.
  
  HHSC HRC42.041(a) - Illegal Operation - Not Licensed — HRC42.041(a) - Illegal Operation - Not Licensed
  
  HHSC risk weight: High. Corrected 2024-12-08. Correction verified 2024-12-08.
HHSC inspection history · no longer published by HHSC; kept here

Get the full file

HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.

Email the request Printable letter (fax or mail)

Send to: HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions

Show the letter text

Letter text

Dear Open Records Coordinator,

Under the Texas Public Information Act, Texas Government Code Chapter 552, I request copies of the following Child Care Regulation records for Tender Loving Care, 6910 SUNDEW CRK, Converse, TX 78109-3444 (operation ID 1495040, operation number 1808694), for January 1, 2019 to the present:

1. Every inspection, assessment and investigation report, including the deficiencies cited and the operation's corrective actions.
2. Every complaint and self-report intake and its finding.
3. Every corrective or adverse action (evaluation, probation, suspension, revocation, denial, administrative penalty) with related correspondence.
4. Every plan of action or correction the operation submitted, and HHSC's response.

I understand that information made confidential by law (for example the identities of children, families and reporters) may be redacted; please release the remainder. Please provide the records electronically by email. If the cost will exceed $40, please send me an itemized estimate first.

Thank you,

[Your name]
[Email] · [Phone]

If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.

Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.