Helotes Learning Center

12194 BANDERA RD, Helotes, TX 78023 · Bexar County

11cited violations

1serious

10inspections & investigations

0enforcement actions

Program

Type: Licensed center
Licensed capacity: 98
Ages: Toddler, Pre-Kindergarten, School
Hours: 06:30 AM-06:30 PM
Director / administrator: Veronica Alonzo
Phone: (210) 368-2531
Regulated since: Dec 15, 2017
HHSC IDs: Operation 1279816 · number 1654693
Official record: HHSC Child Care Search

Violations by category

Cleanliness & sanitation 2
Illness & medication 1
Supervision & ratios 1
Safety & premises 5
Records & paperwork 1
Other 1

Year by year

Year	Violations	Serious	Main categories
2026	1	0	Safety & premises (1)
2025	3	1	Cleanliness & sanitation (1), Safety & premises (2)
2024	1	0	Other (1)
2023	3	0	Illness & medication (1), Supervision & ratios (1), Records & paperwork (1)
2021	3	0	Cleanliness & sanitation (1), Safety & premises (2)

Inspections, investigations & assessments

May 28, 2026 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
May 12, 2026 Inspection · Deficiencies cited
- Safety & premises
  the loose fill on two playgrounds was not installed to the required six inches under and around play structures.
  
  HHSC 746.4907(a)(1) — Installation and Maintenance of Loose-fill Surfacing - Six Inches if Equipment 5 Ft or Less
  
  HHSC risk weight: Medium High. Corrected 2026-05-26. Correction verified 2026-05-28.
HHSC inspection history
Jun 11, 2025 Inspection · Deficiencies cited
- Safety & premises Serious
  Three of the ten children's files reviewed did not have emergency medical authorization.
  
  HHSC 746.605(11) — Required Admission Information - Emergency Medical Authorization
  
  HHSC risk weight: High. Corrected 2025-06-18. Correction verified 2025-06-18.
HHSC inspection history
Mar 10, 2025 Inspection · Deficiencies cited
- Safety & premises
  The air vents and ceiling fans had accumulated dust.
  
  HHSC 746.3407 — Maintenance of Building, Grounds and Equipment
  
  HHSC risk weight: Medium High. Corrected 2025-03-24. Correction verified 2025-03-17.
HHSC inspection history
Feb 26, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Feb 24, 2025 Report · Deficiencies cited
- Cleanliness & sanitation
  There were rodent droppings observed in three toddler classrooms and utility closet.
  
  HHSC 746.3407(8) — Garbage Inaccessible to Children; Maintained in Sanitary Manner
  
  HHSC risk weight: Medium High. Corrected 2025-02-26. Correction verified 2025-03-10.
HHSC inspection history
Jun 27, 2024 Inspection · Deficiencies cited
- Other
  The director did not have a CPSC form available for review.
  
  HHSC 746.4135(b) — Children's Products- Annual Certification
  
  HHSC risk weight: Medium. Corrected 2024-07-03. Correction verified 2024-07-03.
HHSC inspection history
Aug 31, 2023 Inspection · Deficiencies cited
- Supervision & ratios
  The operation's plaground is lacking the required depth of loose fill surrounding 3 slides, and a structure more than 5 feet high.
  
  HHSC 746.4907(d) — Installation and Maintenance of Loose-fill Surfacing - Proper Depth Maintained
  
  HHSC risk weight: Medium High. Corrected 2023-09-14. Correction verified 2023-09-15.
- Records & paperwork
  2 children's files are missing health statements from a health care provider.
  
  HHSC 746.603(a)(3) — Children's Records - Health Statement
  
  HHSC risk weight: Medium. Corrected 2023-09-14. Correction verified 2023-09-15.
- Illness & medication
  1 child's file is missing up to date immunizations
  
  HHSC 746.613(b) — Immunization Records, Exceptions, and Exemptions Current
  
  HHSC risk weight: Medium High. Corrected 2023-09-14. Correction verified 2023-09-15.
HHSC inspection history
Oct 17, 2022 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Oct 28, 2021 Inspection · Deficiencies cited
- Cleanliness & sanitation
  The diaper changing table had debris around the mat and underneath the mat.
  
  HHSC 746.3407(11) — Sanitize Tables Tops, Furniture and Similar Equipment
  
  HHSC risk weight: Medium High. Corrected at inspection. Corrected 2021-10-28.
- Safety & premises
  The garden area had several gardening tools against the chain link fence that were sharp.
  
  HHSC 746.3701(5) — Safety - Play Materials and Equipment Safe
  
  HHSC risk weight: Medium High. Corrected at inspection. Corrected 2021-10-28.
- Safety & premises
  The mulch on both playgrounds did not have the required depth of loose fill for the fall zones.
  
  HHSC 746.4907(a)(1) — Installation and Maintenance of Loose-fill Surfacing - Six Inches if Equipment 5 Ft or Less
  
  HHSC risk weight: Medium High. Corrected 2021-11-18. Correction verified 2021-11-17.
HHSC inspection history

Get the full file

HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.

Email the request Printable letter (fax or mail)

Send to: HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions

Show the letter text

Letter text

Dear Open Records Coordinator,

Under the Texas Public Information Act, Texas Government Code Chapter 552, I request copies of the following Child Care Regulation records for Helotes Learning Center, 12194 BANDERA RD, Helotes, TX 78023-4112 (operation ID 1279816, operation number 1654693), for January 1, 2019 to the present:

1. Every inspection, assessment and investigation report, including the deficiencies cited and the operation's corrective actions.
2. Every complaint and self-report intake and its finding.
3. Every corrective or adverse action (evaluation, probation, suspension, revocation, denial, administrative penalty) with related correspondence.
4. Every plan of action or correction the operation submitted, and HHSC's response.

I understand that information made confidential by law (for example the identities of children, families and reporters) may be redacted; please release the remainder. Please provide the records electronically by email. If the cost will exceed $40, please send me an itemized estimate first.

Thank you,

[Your name]
[Email] · [Phone]

If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.

Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.