Alphabest @ Rogers - Frisco

10500 ROGERS RD, Frisco, TX 75033 · Collin County

34cited violations

6serious

24inspections & investigations

0enforcement actions

Program

Type: Licensed center
Licensed capacity: 70
Ages: School
Hours: 02:50 PM-06:30 PM
Phone: (866) 300-7750
Regulated since: Jan 24, 2006
HHSC IDs: Operation 275719 · number 850838
Official record: HHSC Child Care Search

Violations by category

Illness & medication 2
Supervision & ratios 2
Safety & premises 6
Staff background & training 20
Records & paperwork 4

Year by year

Year	Violations	Serious	Main categories
2026	2	2	Staff background & training (2)
2025	12	0	Safety & premises (2), Staff background & training (6), Records & paperwork (4)
2024	12	4	Staff background & training (12)
2023	4	0	Illness & medication (2), Supervision & ratios (2)
2022	4	0	Safety & premises (4)

Inspections, investigations & assessments

Apr 14, 2026 Inspection · Deficiencies cited
- Staff background & training Serious
  A staff member in direct contact with children doesn't have a background check.
  
  HHSC 745.641 — AP Background check results - Must receive notification prior to allowing subject to be present at your operation
  
  HHSC risk weight: High. Corrected 2026-04-15. Correction verified 2026-04-15.
HHSC inspection history · no longer published by HHSC; kept here
Apr 14, 2026 Inspection · Deficiencies cited
- Staff background & training Serious
  A staff member in direct contact with children doesn't have a background check.
  
  HHSC 745.641 — AP Background check results - Must receive notification prior to allowing subject to be present at your operation
  
  HHSC risk weight: High. Corrected 2026-04-15. Correction verified 2026-04-15.
HHSC inspection history
Aug 1, 2025 Assessment · Deficiencies cited
- Staff background & training
  4 staff records were reviewed. Annual trainings for one staff member need to be provided.
  
  HHSC 744.1309(a)(1) — Documented Annual Training-15 Hours Required Caregiver
  
  HHSC risk weight: Medium. Corrected 2025-08-12. Correction verified 2025-09-12.
HHSC inspection history · no longer published by HHSC; kept here
Aug 1, 2025 Assessment · Deficiencies cited
- Staff background & training
  4 staff records were reviewed. Annual trainings for one staff member need to be provided.
  
  HHSC 744.1309(a)(1) — Documented Annual Training-15 Hours Required Caregiver
  
  HHSC risk weight: Medium. Corrected 2025-08-12. Correction verified 2025-09-12.
HHSC inspection history
May 30, 2025 Assessment · Deficiencies cited
- Staff background & training
  4 staff records were reviewed. Annual trainings for two staff members need to be provided.
  
  HHSC 744.1309(a)(1) — Documented Annual Training-15 Hours Required Caregiver
  
  HHSC risk weight: Medium. Corrected 2025-08-12. Correction verified 2025-08-01.
- Staff background & training
  4 staff records were reviewed. 2 staff members need updated first aid and cpr training.
  
  HHSC 744.1315(a) — Each caregiver, operation director, program director, and site director Training in Pediatric First Aid with Rescue Breathing and Choking.
  
  HHSC risk weight: Medium High. Corrected 2025-06-30. Correction verified 2025-08-01.
HHSC inspection history · no longer published by HHSC; kept here
May 30, 2025 Assessment · Deficiencies cited
- Staff background & training
  4 staff records were reviewed. Annual trainings for two staff members need to be provided.
  
  HHSC 744.1309(a)(1) — Documented Annual Training-15 Hours Required Caregiver
  
  HHSC risk weight: Medium. Corrected 2025-08-12. Correction verified 2025-08-01.
- Staff background & training
  4 staff records were reviewed. 2 staff members need updated first aid and cpr training.
  
  HHSC 744.1315(a) — Each caregiver, operation director, program director, and site director Training in Pediatric First Aid with Rescue Breathing and Choking.
  
  HHSC risk weight: Medium High. Corrected 2025-06-30. Correction verified 2025-08-01.
HHSC inspection history
May 20, 2025 Inspection · Deficiencies cited
- Records & paperwork
  The program doesn't have a copy of their license in their program binder.
  
  HHSC 744.401(1) — Posting Requirements-License
  
  HHSC risk weight: Medium. Corrected 2025-05-21. Correction verified 2025-06-16.
- Records & paperwork
  The program doesn't playground safety checklist documentation.
  
  HHSC 744.801(7) — Required Records Maintained and Made Available - Playground Maintenance Records
  
  HHSC risk weight: Medium. Corrected 2025-05-21. Correction verified 2025-06-16.
- Safety & premises
  The program doesn't have documentaiton of practiced safety drills.
  
  HHSC 744.801(9) — Required Records Maintained and Made Available - Safety Documentation for Emergency Drills, Fire Extinguishers, and Smoke Detectors
  
  HHSC risk weight: Medium. Corrected 2025-05-21. Correction verified 2025-06-16.
HHSC inspection history · no longer published by HHSC; kept here
May 20, 2025 Inspection · Deficiencies cited
- Records & paperwork
  The program doesn't have a copy of their license in their program binder.
  
  HHSC 744.401(1) — Posting Requirements-License
  
  HHSC risk weight: Medium. Corrected 2025-05-21. Correction verified 2025-06-16.
- Records & paperwork
  The program doesn't playground safety checklist documentation.
  
  HHSC 744.801(7) — Required Records Maintained and Made Available - Playground Maintenance Records
  
  HHSC risk weight: Medium. Corrected 2025-05-21. Correction verified 2025-06-16.
- Safety & premises
  The program doesn't have documentaiton of practiced safety drills.
  
  HHSC 744.801(9) — Required Records Maintained and Made Available - Safety Documentation for Emergency Drills, Fire Extinguishers, and Smoke Detectors
  
  HHSC risk weight: Medium. Corrected 2025-05-21. Correction verified 2025-06-16.
HHSC inspection history
Dec 6, 2024 Assessment · Deficiencies cited
- Staff background & training
  Proof of completed pre-service training needs to be provided for one staff member.
  
  HHSC 744.1305(1) — Pre-Service Training-Developmental Stages
  
  HHSC risk weight: Medium. Corrected 2025-02-07. Correction verified 2025-01-27.
- Staff background & training
  A caregiver still needs to complete 5hrs. and 45mins. to include 3hrs. 45mins. in child growth and dev., guidance and discipline, age-appropriate curriculum or teacher-child interaction, and 2 hours in any other topic to meet the 15 hours of annual training.
  
  HHSC 744.1309(a)(1) — Documented Annual Training-15 Hours Required Caregiver
  
  HHSC risk weight: Medium. Corrected 2024-12-20. Correction verified 2024-12-09.
HHSC inspection history
Dec 6, 2024 Assessment · Deficiencies cited
- Staff background & training
  Proof of completed pre-service training needs to be provided for one staff member.
  
  HHSC 744.1305(1) — Pre-Service Training-Developmental Stages
  
  HHSC risk weight: Medium. Corrected 2025-02-07. Correction verified 2025-01-27.
- Staff background & training
  A caregiver still needs to complete 5hrs. and 45mins. to include 3hrs. 45mins. in child growth and dev., guidance and discipline, age-appropriate curriculum or teacher-child interaction, and 2 hours in any other topic to meet the 15 hours of annual training.
  
  HHSC 744.1309(a)(1) — Documented Annual Training-15 Hours Required Caregiver
  
  HHSC risk weight: Medium. Corrected 2024-12-20. Correction verified 2024-12-09.
HHSC inspection history · no longer published by HHSC; kept here
Oct 21, 2024 Assessment · Deficiencies cited
- Staff background & training
  Proof of completed pre-service training needs to be provided for one staff member.
  
  HHSC 744.1305(1) — Pre-Service Training-Developmental Stages
  
  HHSC risk weight: Medium. Corrected 2024-11-04. Correction verified 2024-12-06.
- Staff background & training
  A caregiver needs to complete 5hrs. and 45mins. to include 3hrs. 45mins. in child growth and dev., guidance and discipline, age-appropriate curriculum or teacher-child interaction, and 2 hours in any other topic to meet the 15 hours of annual training.
  
  HHSC 744.1309(a)(1) — Documented Annual Training-15 Hours Required Caregiver
  
  HHSC risk weight: Medium. Corrected 2024-11-08. Correction verified 2024-12-06.
HHSC inspection history · no longer published by HHSC; kept here
Oct 21, 2024 Assessment · Deficiencies cited
- Staff background & training
  Proof of completed pre-service training needs to be provided for one staff member.
  
  HHSC 744.1305(1) — Pre-Service Training-Developmental Stages
  
  HHSC risk weight: Medium. Corrected 2024-11-04. Correction verified 2024-12-06.
- Staff background & training
  A caregiver needs to complete 5hrs. and 45mins. to include 3hrs. 45mins. in child growth and dev., guidance and discipline, age-appropriate curriculum or teacher-child interaction, and 2 hours in any other topic to meet the 15 hours of annual training.
  
  HHSC 744.1309(a)(1) — Documented Annual Training-15 Hours Required Caregiver
  
  HHSC risk weight: Medium. Corrected 2024-11-08. Correction verified 2024-12-06.
HHSC inspection history
Aug 13, 2024 Inspection · Deficiencies cited
- Staff background & training Serious
  A staff member in direct contact with children has an inactive background check.
  
  HHSC 745.621(b)(1)(B) — AP Renewal background checks submitted -No later than 2 yrs from date you last submitted subjects initial or renewal name-based TX criminal hist check
  
  HHSC risk weight: High. Corrected 2024-08-13. Correction verified 2024-08-14.
- Staff background & training Serious
  Two staff members in direct contact with children doesn't have a background check results.
  
  HHSC 745.641 — AP Background check results - Must receive notification prior to allowing subject to be present at your operation
  
  HHSC risk weight: High. Corrected 2024-08-13. Correction verified 2024-08-14.
HHSC inspection history · no longer published by HHSC; kept here
Aug 13, 2024 Inspection · Deficiencies cited
- Staff background & training Serious
  A staff member in direct contact with children has an inactive background check.
  
  HHSC 745.621(b)(1)(B) — AP Renewal background checks submitted -No later than 2 yrs from date you last submitted subjects initial or renewal name-based TX criminal hist check
  
  HHSC risk weight: High. Corrected 2024-08-13. Correction verified 2024-08-14.
- Staff background & training Serious
  Two staff members in direct contact with children doesn't have a background check results.
  
  HHSC 745.641 — AP Background check results - Must receive notification prior to allowing subject to be present at your operation
  
  HHSC risk weight: High. Corrected 2024-08-13. Correction verified 2024-08-14.
HHSC inspection history
Aug 24, 2023 Inspection · Deficiencies cited
- Illness & medication
  A child in care that is prescribed an inhailer doesn't have a medication authoirzation form on file.
  
  HHSC 744.801(6) — Required Records Maintained and Made Available - Medication Records
  
  HHSC risk weight: Medium High. Corrected 2023-09-07. Correction verified 2023-10-06.
HHSC inspection history · no longer published by HHSC; kept here
Aug 24, 2023 Inspection · Deficiencies cited
- Illness & medication
  A child in care that is prescribed an inhailer doesn't have a medication authoirzation form on file.
  
  HHSC 744.801(6) — Required Records Maintained and Made Available - Medication Records
  
  HHSC risk weight: Medium High. Corrected 2023-09-07. Correction verified 2023-10-06.
HHSC inspection history
Jun 12, 2023 Report · Deficiencies cited (self-report)
- Supervision & ratios
  Based on the information received during the investigation the operation was notified on Friday, June 9th by the parent/site director that the child was being taken for medical attention after sustaining the injury. A self-report was made on June 12th. The incident wasn't reported to Licensing within the required 48-hour timeframe.
  
  HHSC 744.305(a)(2) — AP Report Child Injury Requiring Medical Treatment by a Health-Care Professional or Hospitalization
  
  HHSC risk weight: Medium High. Corrected 2023-08-07. Correction verified 2023-09-12.
HHSC inspection history
Jun 12, 2023 Report · Deficiencies cited (self-report)
- Supervision & ratios
  Based on the information received during the investigation the operation was notified on Friday, June 9th by the parent/site director that the child was being taken for medical attention after sustaining the injury. A self-report was made on June 12th. The incident wasn't reported to Licensing within the required 48-hour timeframe.
  
  HHSC 744.305(a)(2) — AP Report Child Injury Requiring Medical Treatment by a Health-Care Professional or Hospitalization
  
  HHSC risk weight: Medium High. Corrected 2023-08-07. Correction verified 2023-09-12.
HHSC inspection history · no longer published by HHSC; kept here
Oct 10, 2022 Assessment · Deficiencies cited
- Safety & premises
  1 child in care with a diagnosed severe food allergy needs a food alergy plan that is signed by a physician and the parent.
  
  HHSC 744.2669 — Food Allergy Plan-Emergency plan for diagnosed child, signed by health care professional and parent
  
  HHSC risk weight: Medium High. Corrected 2022-10-17. Correction verified 2022-10-12.
HHSC inspection history
Oct 10, 2022 Assessment · Deficiencies cited
- Safety & premises
  1 child in care with a diagnosed severe food allergy needs a food alergy plan that is signed by a physician and the parent.
  
  HHSC 744.2669 — Food Allergy Plan-Emergency plan for diagnosed child, signed by health care professional and parent
  
  HHSC risk weight: Medium High. Corrected 2022-10-17. Correction verified 2022-10-12.
HHSC inspection history · no longer published by HHSC; kept here
Sep 13, 2022 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history · no longer published by HHSC; kept here
Sep 13, 2022 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Aug 24, 2022 Inspection · Deficiencies cited
- Safety & premises
  1 child in care with a diagnosed severe food allergy needs a food alergy plan that is signed by a physician and the parent.
  
  HHSC 744.2669 — Food Allergy Plan-Emergency plan for diagnosed child, signed by health care professional and parent
  
  HHSC risk weight: Medium High. Corrected 2022-09-07. Correction verified 2022-10-10.
HHSC inspection history
Aug 24, 2022 Inspection · Deficiencies cited
- Safety & premises
  1 child in care with a diagnosed severe food allergy needs a food alergy plan that is signed by a physician and the parent.
  
  HHSC 744.2669 — Food Allergy Plan-Emergency plan for diagnosed child, signed by health care professional and parent
  
  HHSC risk weight: Medium High. Corrected 2022-09-07. Correction verified 2022-10-10.
HHSC inspection history · no longer published by HHSC; kept here

Get the full file

HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.

Email the request Printable letter (fax or mail)

Send to: HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions

Show the letter text

Letter text

Dear Open Records Coordinator,

Under the Texas Public Information Act, Texas Government Code Chapter 552, I request copies of the following Child Care Regulation records for AlphaBEST @ Rogers - Frisco, 10500 ROGERS RD, Frisco, TX 75033-2455 (operation ID 275719, operation number 850838), for January 1, 2019 to the present:

1. Every inspection, assessment and investigation report, including the deficiencies cited and the operation's corrective actions.
2. Every complaint and self-report intake and its finding.
3. Every corrective or adverse action (evaluation, probation, suspension, revocation, denial, administrative penalty) with related correspondence.
4. Every plan of action or correction the operation submitted, and HHSC's response.

I understand that information made confidential by law (for example the identities of children, families and reporters) may be redacted; please release the remainder. Please provide the records electronically by email. If the cost will exceed $40, please send me an itemized estimate first.

Thank you,

[Your name]
[Email] · [Phone]

If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.

Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.