Ds Heart To Heart
15026 MARINE RD BLDG A, Humble, TX 77396 · Harris County
Program
- Type
- Licensed center
- Licensed capacity
- 132
- Ages
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 06:00 AM-06:30 PM
- Director / administrator
- Jessica Carter
- Phone
- (346) 323-8592
- Regulated since
- Nov 1, 2023
- HHSC IDs
- Operation 1425605 · number 1756990
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2026 | 1 | 0 | Supervision & ratios (1) |
| 2025 | 14 | 2 | Illness & medication (1), Supervision & ratios (2), Safety & premises (3), Food & allergies (1), Staff background & training (4), Records & paperwork (1), Other (2) |
| 2024 | 40 | 12 | Cleanliness & sanitation (5), Supervision & ratios (10), Discipline & child guidance (3), Safety & premises (6), Staff background & training (2), Records & paperwork (3), Other (11) |
| 2023 | 20 | 2 | Cleanliness & sanitation (1), Supervision & ratios (7), Safety & premises (3), Food & allergies (2), Staff background & training (1), Records & paperwork (4), Other (2) |
| 2022 | 14 | 3 | Cleanliness & sanitation (3), Supervision & ratios (2), Safety & premises (3), Staff background & training (2), Records & paperwork (2), Other (2) |
Enforcement actions
- Seen Oct 1, 2026 — Conditions on permit (HHSC operation record)
HHSC publishes these as current flags on the operation, not as dated actions. The date shown is when this site first saw the flag. The HHSC Child Care Search has the details.
Inspections, investigations & assessments
-
Aug 25, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
-
Aug 21, 2026 Report · Deficiencies cited
-
Supervision & ratios
Based on information gathered, the operation failed to follow operation policy regarding verification of identification at pick up.
HHSC 746.4103(a) — Policies for Release of Children
HHSC risk weight: Medium High. Corrected 2026-09-02. Correction verified 2026-09-08.
-
Supervision & ratios
-
Apr 21, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
-
Dec 11, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Aug 19, 2025 Inspection · Deficiencies cited
-
Other
The children's storage space was not clearly labeled in toddler classroom.
HHSC 746.4505 — Storage for Individual Belongings
HHSC risk weight: Medium. Corrected 2025-09-02. Correction verified 2025-08-21.
-
Other
-
Jul 22, 2025 Inspection · Deficiencies cited
-
Safety & premises
The daily schedule did not include outdoor play times for morning and afternoon in preschool 1 and toddler rooms. Note: corrected during inspection when schedule updated.
HHSC 746.2206(1) — Written Activity Plan - Outdoor Play Opportunities
HHSC risk weight: Medium. Corrected at inspection. Corrected 2025-07-22.
-
Records & paperwork
I did not observe the most recent licensing inspection report posted.
HHSC 746.401(2) — Posting Requirements - Letter or form from the most recent Licensing Inspection or Investigation
HHSC risk weight: Medium. Corrected 2025-07-29. Correction verified 2025-07-23.
-
Safety & premises
-
Jul 11, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jul 7, 2025 Report · No deficiencies cited
No violations cited on this visit.
-
Jun 23, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jun 10, 2025 Inspection · Deficiencies cited
-
Staff background & training
One staff records evaluated was missing notarized affidavit.
HHSC 746.1105(3) — Minimum Qualifications Employees and Caregivers - Affidavit (Form 2985)
HHSC risk weight: Low. Corrected 2025-06-17. Correction verified 2025-06-23.
-
Staff background & training
Four staff files evaluated were missing one hour of child maltreatment training.
HHSC 746.1309(c) — Documented Annual Training - 1 hour in Prevention, Recognition and Reporting of child maltreatment
HHSC risk weight: Medium. Corrected 2025-06-24. Correction verified 2025-06-23.
-
Staff background & training
The on-line CPR recertification training obtain did not include use of a CPR manikin.
HHSC 746.1315(b)(1) — CPR Training and Recertification Adhere to Guidelines-skill based
HHSC risk weight: Medium High. Corrected 2025-06-24. Correction verified 2025-06-24.
-
Other
I observe the activity plans not posted in the toddler 1 room. Note: this was corrected when activity plan posted.
HHSC 746.2209 — Posting of Activity Plan
HHSC risk weight: Medium. Corrected at inspection. Corrected 2025-06-10.
-
Food & allergies
I observe two feeding bottles that were not labeled in the infant. Note. this was corrected when caregiver labeled both bottles.
HHSC 746.2419(6) — Requirements for Feeding Infants - Label Bottles/Cups
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2025-06-10.
-
Illness & medication Serious
I observe bottle of Moltrin medication on a bottom cart in the classroom accessible to children. Note: corrected when staff removed the medication.
HHSC 746.3807(1) — Storage of Medication - Inaccessible to Children
HHSC risk weight: High. Corrected 2025-06-10. Correction verified 2025-06-23.
-
Safety & premises
I did not observe emergency and evacuation diagram posted in the infant room. Note: this was corrected when diagram was posted.
HHSC 746.5207(b) — Emergency Evacuation and Relocation Diagram - Posted in Each Room
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2025-06-10.
-
Staff background & training
Three staff records evaluated did not have training records available for review.
HHSC 746.801(3) — Required Records Maintained and Made Available - Personnel and Training Records
HHSC risk weight: Medium. Corrected 2025-06-30. Correction verified 2025-06-27.
-
Staff background & training
-
May 21, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Apr 28, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Apr 24, 2025 Report · No deficiencies cited
No violations cited on this visit.
-
Mar 12, 2025 Inspection · Deficiencies cited
-
Supervision & ratios
The operational policies did not include the promotion of indoor and outdoor physical activity.
HHSC 746.501(a)(18) — Written Operational Policies - Promotion of Physical Activity
HHSC risk weight: Medium. Corrected 2025-03-21. Correction verified 2025-04-04.
-
Supervision & ratios
A review of the operational policies was conducted and found that the parents rights were not included.
HHSC 746.501(a)(20) — Written Operational Policies - Parent Rights
HHSC risk weight: Medium. Corrected 2025-03-21. Correction verified 2025-04-04.
-
Safety & premises Serious
It was found that the annual fire inspection was not conducted. Last inspection was 3/4/2024.
HHSC 746.5101(a) — Annual Fire Inspection - Before Initial Permit Issued and Every 12 Months
HHSC risk weight: High. Corrected 2025-04-02. Correction verified 2025-04-04.
-
Supervision & ratios
-
Mar 10, 2025 Report · No deficiencies cited
No violations cited on this visit.
-
Jan 24, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Dec 20, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Dec 13, 2024 Inspection · Deficiencies cited
-
Discipline & child guidance Serious
During the investigation it was found that some of the caregivers were using forms of prohibited punishment, such as hitting, to control unwanted behaviors from the children in their care.
HHSC 746.2805(1) — Prohibited Punishments - Corporal Punishment
HHSC risk weight: High. Corrected 2024-12-10. Correction verified 2024-12-13.
-
Discipline & child guidance Serious
-
Dec 9, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Nov 27, 2024 Report · No deficiencies cited
No violations cited on this visit.
-
Nov 19, 2024 Inspection · Deficiencies cited
-
Records & paperwork
A file for twins was not made accessible to review by licensing upon request.
HHSC 746.601(c) — Provide Access to Children's Records - Licensing
HHSC risk weight: Medium. Corrected 2024-11-26. Correction verified 2024-12-20.
-
Records & paperwork
-
Nov 15, 2024 Report · Deficiencies cited (self-report)
-
Other
Based on information obtained for the investigation, a caregiver was using their cell phone for personal reasons while caring for children.
HHSC 746.1203(3)(D) — Personal use of electronic devices, such as cell phones, MP3 players, tablets, and video games
HHSC risk weight: Medium High. Corrected 2024-12-13. Correction verified 2024-12-20.
-
Supervision & ratios Serious
Based on information obtained for the investigation, a caregiver was not maintaining supervision when engaging on their cell phone for personal reasons unrelated to caregiver responsibilities.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2024-12-13. Correction verified 2024-12-20.
-
Discipline & child guidance Serious
Based on information obtained for the investigation, a caregiver displayed inappropriate discipline towards a child in care.
HHSC 746.2805 — Prohibited Punishments - No Harsh, Cruel or Unusual
HHSC risk weight: High. Corrected 2024-12-13. Correction verified 2024-12-20.
-
Records & paperwork
Based on information obtained for the investigation, a child was in care without admission information.
HHSC 746.603(a)(2) — Children's Records - Admission Information
HHSC risk weight: Medium. Corrected 2024-12-13. Correction verified 2024-12-20.
-
Other
-
Nov 15, 2024 Inspection · Deficiencies cited
-
Other
During the inspection it was observed that children under the age of two were observed watching the television.
HHSC 746.2207(a) — Screen Time Activities - Not Used for Under Two
HHSC risk weight: Medium. Corrected 2024-11-15. Correction verified 2024-11-19.
-
Other
During the inspection it was observed that the pre k classroom was watching the cartoon Resses. This cartoon was not related to their planned activities or meeting educational goals.
HHSC 746.2207(c)(1) — Screen Time Activities - Related to Planned Activities
HHSC risk weight: Medium. Corrected 2024-11-15. Correction verified 2024-11-19.
-
Cleanliness & sanitation
During the inspection it was observed that both of the diaper changing areas did not have a working sink available for use. This was corrected at the inspection when a sink was added to the infant diaper changing area and water was added to the sink in the toddler diaper changing area so that it would work.
HHSC 746.2405(4) — Infant Care Area Furnishings and Equipment - Hand-washing Sink
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2024-11-15.
-
Other Serious
During the inspection two, 4 month old infants, were observed sleeping in a swing with a blanket.
HHSC 746.2426(a)(1) — Infant May Not Sleep in a Restrictive Device
HHSC risk weight: High. Corrected 2024-11-15. Correction verified 2024-11-19.
-
Supervision & ratios
During the inspection the operation was re-cited as it was observed that the pre k classroom still did not have interest centers available for use in the classroom.
HHSC 746.2605(1)(A) — Furnishings and Equipment for Pre-Kindergarten Age Interest Centers Clearly Defined
HHSC risk weight: Medium. Corrected 2024-11-22. Correction verified 2024-12-09.
-
Safety & premises
During the inspection it was observed that the children were not going outside for outdoor play as required. The day of the inspection it was 70 degress and clear.
HHSC 746.2607(1) — Activities for Pre-Kindergarten Age - Outdoor Play
HHSC risk weight: Medium High. Corrected 2024-11-15. Correction verified 2024-12-09.
-
Safety & premises
During the inspection it was observed that there was exposed metal on the playground, as well as exposed metal from worn down rain gutters. This metal was sharp and a child could be injured if they fell on it or touched it.
HHSC 746.3701 — Safety - Areas Free From Hazards
HHSC risk weight: Medium High. Corrected 2024-11-15. Correction verified 2024-12-09.
-
Supervision & ratios
During the inspection the operation was re-cited as their outdoor activity space was not fully fenced in. While the majority of the playground was surrounded by a fence, there was an area about 4 ft wide that did not have any fencing.
HHSC 746.4305 — Fenced Outdoor Activity Space
HHSC risk weight: Medium High. Corrected 2024-11-15. Correction verified 2024-12-09.
-
Other
-
Nov 5, 2024 Inspection · Deficiencies cited
-
Other
During the inspection it was observed that the children in care were watching SpiderMan, which is a PG-13 movie. The children in care were 16 months, 2 year, 3 years, and 10 years old.
HHSC 746.2207(c)(2) — Screen Time Activities - Age-appropriate
HHSC risk weight: Medium. Corrected 2024-11-04. Correction verified 2024-11-15.
-
Safety & premises
During the follow-up inspection it was observed that the pre k classroom still did not have interest centers available for use in the classroom. There were puzzles, a handful of toys, and some white boards.
HHSC 746.2605(1)(A) — Furnishings and Equipment for Pre-Kindergarten Age Interest Centers Clearly Defined
HHSC risk weight: Medium. Corrected 2024-11-11. Correction verified 2024-11-15.
-
Cleanliness & sanitation
During the inspection there was a 16 month old baby with a wet diaper that had not been changed.
HHSC 746.3501(2) — Diaper Changing Steps- Cleanse Child with Individual Cloths
HHSC risk weight: Medium High. Corrected 2024-11-04. Correction verified 2024-11-15.
-
Other
During the follow-up inspection there were at least 4 outlets that were missing their covers, 3 of which were in the room that the children were present in. These were corrected at inspection when they were added.
HHSC 746.3701(1) — Safety - Electrical Outlets Covered
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2024-11-04.
-
Other Serious
There is a swimming pool on the property that doers not have fencing to protect children from having access.
HHSC 746.5007(a) — Fencing Around Swimming Pool - 6 Foot High
HHSC risk weight: High. Corrected 2024-11-14. Correction verified 2024-11-15.
-
Other
-
Oct 25, 2024 Report · Deficiencies cited
-
Supervision & ratios
During the investigation there was enough evidence to support that the operation was not providing enough accessible toys and equipment to the children in their care for daily use.
HHSC 746.2505(3) — Furnishings and Equipment for Toddlers - Items Accessible to Children
HHSC risk weight: Medium. Corrected 2024-12-10. Correction verified 2024-12-13.
-
Discipline & child guidance Serious
During the investigation it was found that some of the caregivers were using forms of prohibited punishment, such as hitting, to control unwanted behaviors from the children in their care.
HHSC 746.2805(1) — Prohibited Punishments - Corporal Punishment
HHSC risk weight: High. Corrected 2024-12-10. Correction verified 2024-12-13.
-
Supervision & ratios
-
Oct 23, 2024 Inspection · Deficiencies cited
-
Staff background & training Serious
During the inspection it was observed that there was an individual present at the operation and caring for the toddlers without a cleared background check.
HHSC 745.641 — AP Background check results - Must receive notification prior to allowing subject to be present at your operation
HHSC risk weight: High. Corrected 2024-10-24. Correction verified 2024-10-24.
-
Supervision & ratios
During the inspection it was observed that there was 23 children present, with a specified age of 3 years old, with only 1 caregiver present. This group of children was over ratio by 8.
HHSC 746.1601 — Child/ Caregiver Ratio - 13 or More Children
HHSC risk weight: Medium High. Corrected 2024-10-23. Correction verified 2024-11-04.
-
Supervision & ratios
During the inspection it was observed that the toddler classroom only had a couple toys available and did not have low shelving for storage of the toys so that the children could play and access the toys without adult supervision.
HHSC 746.2505(3) — Furnishings and Equipment for Toddlers - Items Accessible to Children
HHSC risk weight: Medium. Corrected 2024-10-30. Correction verified 2024-11-04.
-
Safety & premises
During the inspection it was observed that the pre k classroom did not have any interest centers available for use.
HHSC 746.2605(1)(A) — Furnishings and Equipment for Pre-Kindergarten Age Interest Centers Clearly Defined
HHSC risk weight: Medium. Corrected 2024-10-30. Correction verified 2024-11-04.
-
Cleanliness & sanitation
During the inspection it was found that the operation was licensed with 15 toilets and 8 sinks and at the time of the inspection only had 10 toilets and 5 sinks that were working and available for children use.
HHSC 746.301(3) — Notification of Reduction of Toilets/Sinks
HHSC risk weight: Medium. Corrected 2024-10-23. Correction verified 2024-11-04.
-
Cleanliness & sanitation
During the inspection it was found that the inside of some of the toilet bowls had not been cleaned recently with dried pee, and toilet rims had what appeared to be poop dried on one of them. The floors in one of the bathrooms and the carpet in the pre k classroom had visible dirt and other debris. The vents throughout the operation were also crusted with dust and dirt.
HHSC 746.3407(9) — Floors, ceilings and Walls in Good Repair and Clean
HHSC risk weight: Medium High. Corrected 2024-10-24. Correction verified 2024-11-04.
-
Supervision & ratios
During the inspection it was found that at least 7 outlets were not covered throughout the operation in the pre k room and toddler room.
HHSC 746.3701(1) — Safety - Electrical Outlets Covered
HHSC risk weight: Medium High. Corrected 2024-10-23. Correction verified 2024-11-04.
-
Supervision & ratios
During the inspection it was found that the operation did not currently have an outdoor play area that was fenced in and available for children's use. Part of the fence had been torn down during hurricane Beryl in July and not replaced.
HHSC 746.4305 — Fenced Outdoor Activity Space
HHSC risk weight: Medium High. Corrected 2024-11-08. Correction verified 2024-11-04.
-
Cleanliness & sanitation
During the inspection it was observed that there was not a hand washing sink in the diaper changing area for the children aged 18 months - 23 months.
HHSC 746.4403(a) — Handwashing Sink in Diaper-Changing Area
HHSC risk weight: Medium. Corrected 2024-11-06. Correction verified 2024-11-04.
-
Other Serious
During the inspection it was observed that there was an above ground pool next to the playground area, with no fence, protective barrier, or any other requirements for swimming pools being met.
HHSC 746.5007(a) — Fencing Around Swimming Pool - 6 Foot High
HHSC risk weight: High. Corrected 2024-10-24. Correction verified 2024-11-04.
-
Safety & premises
During the monitoring inspection it was found that the mounted fire extinguishers were not tagged showing that they had been serviced as required.
HHSC 746.5307(b) — Fire Extinguishers Serviced
HHSC risk weight: Medium High. Corrected 2024-10-30. Correction verified 2024-11-04.
-
Safety & premises Serious
During the inspection it was found that the bus available for use for transportation was not equipped with a fire extinguisher. It was also missing a thermometer from the first aid kit.
HHSC 746.5617(a)(5) — Required Equipment in Vehicles - Fire Extinguisher
HHSC risk weight: High. Corrected 2024-10-24. Correction verified 2024-11-04.
-
Staff background & training Serious
-
Jul 3, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jun 18, 2024 Inspection · Deficiencies cited
-
Supervision & ratios
The infant classroom was over ratio by one as one caregiver was responsible for five infants, ages 4 to 6 months. The Toddler 1 classroom was over ratio as there was one caregiver responsible for children 18 months to 2 years old. The specified age group was 23 months.
HHSC 746.1601 — Child/ Caregiver Ratio - 13 or More Children
HHSC risk weight: Medium High. Corrected 2024-06-18. Correction verified 2024-07-03.
-
Supervision & ratios
-
Jun 7, 2024 Report · No deficiencies cited
No violations cited on this visit.
-
Mar 28, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Mar 25, 2024 Inspection · Deficiencies cited
-
Other Serious
The caregiver did not know how many children she was responsible for. Note: This was corrected at the inspection when I had the caregiver count three separate times until she got the number of children correct.
HHSC 746.1205(a)(2) — Responsibilities of Caregivers - Know number of children responsible for
HHSC risk weight: High. Corrected at inspection. Corrected 2024-03-25.
-
Supervision & ratios Serious
The operation did not have for reveiw a current fire inspection.
HHSC 746.5101(a) — Annual Fire Inspection - Before Initial Permit Issued and Every 12 Months
HHSC risk weight: High. Corrected 2024-04-15. Correction verified 2024-03-28.
-
Records & paperwork
Two personnel records was missing the following documentation: 1 caregiver did not have proof of education
HHSC 746.901 — Required Personnel Records
HHSC risk weight: Medium. Corrected 2024-03-26. Correction verified 2024-03-26.
-
Other Serious
-
Mar 18, 2024 Report · Deficiencies cited
-
Staff background & training
Transporter did not have transportation training.
HHSC 746.1301(a)(7)(A) — Training Requirements for Employees, Caregivers, and Directors - Transportation training
HHSC risk weight: Medium High. Corrected 2024-04-02. Correction verified 2024-04-26.
-
Staff background & training
-
Feb 7, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Feb 1, 2024 Report · Deficiencies cited
-
Other Serious
A caregiver did not use good judgement when videoing two children playing which escalated into the children getting upset.
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2024-02-12. Correction verified 2024-02-12.
-
Other
There was evidence found that a caregiver used their cell when supervising children.
HHSC 746.1203(3)(D) — Personal use of electronic devices, such as cell phones, MP3 players, tablets, and video games
HHSC risk weight: Medium High. Corrected 2024-02-12. Correction verified 2024-02-12.
-
Other Serious
-
Oct 12, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jul 20, 2023 Inspection · Deficiencies cited
-
Safety & premises
A fire extinguisher dial was off the spring.
HHSC 746.5307(b) — Fire Extinguishers Serviced
HHSC risk weight: Medium High. Corrected 2023-07-27. Correction verified 2023-07-27.
-
Safety & premises
-
Jun 2, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
Apr 11, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
Mar 27, 2023 Inspection · Deficiencies cited
-
Supervision & ratios Serious
A caregiver left the 4 children unattended in their class while getting other children up from a nap. Note:corrected during inspection when caregiver was settled in the class.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2023-03-27. Correction verified 2023-04-11.
-
Staff background & training
One staff member did not have the operational policies checked off as received. Note corrected at inspection by caregiver completing form.
HHSC 746.1303(2) — Orientation-Operational policies including discipline, guidance and release of children
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2023-03-27.
-
Other
The center did not have a list of the current employees. Note: corrected at inspection when center posted the list.
HHSC 746.401(9) — Posting Requirements - List entitled "Current Employees"--sized at least 81/2 X 11 inches, printed legibly, include employee first and last name
HHSC risk weight: Medium Low. Corrected at inspection. Corrected 2023-03-31.
-
Safety & premises
Fire drills have not been completed since January 2022.
HHSC 746.5205(4) — Documentation of Drills
HHSC risk weight: Medium. Corrected 2023-03-31. Correction verified 2023-04-05.
-
Supervision & ratios
One child file did not have the meal section filled out. Three children files did not have the emergency section filled out. One child file did not have the water activity section filled out. Two children's files did not have their "date of enrollment" filled out. One child file did not have the special needs section filled out. One child did not have the operational policies filled out.
HHSC 746.603(a)(2) — Children's Records - Admission Information
HHSC risk weight: Medium. Corrected 2023-03-31. Correction verified 2023-04-05.
-
Records & paperwork
Two staff files did not have their start date. Note:corrected at inspection by the start date being filled out.
HHSC 746.901 — Required Personnel Records
HHSC risk weight: Medium. Corrected at inspection. Corrected 2023-03-31.
-
Supervision & ratios Serious
-
Mar 20, 2023 Inspection · Deficiencies cited
-
Supervision & ratios
The infant room was out of ratio by 1 infant. The specified age is 3 months. Note: corrected at inspection when a child was picked up.
HHSC 746.1601 — Child/ Caregiver Ratio - 13 or More Children
HHSC risk weight: Medium High. Corrected 2023-03-20. Correction verified 2023-03-27.
-
Supervision & ratios
-
Mar 1, 2023 Inspection · Deficiencies cited
-
Supervision & ratios
A caregiver had 12 children to supervise in the toddler room. The infant room is over ratio by 2 children. The specified age group is 9 months.
HHSC 746.1601 — Child/ Caregiver Ratio - 13 or More Children
HHSC risk weight: Medium High. Corrected 2023-03-01. Correction verified 2023-03-27.
-
Supervision & ratios
The playground is not properly fenced off due to construction at the operation.
HHSC 746.3407 — Maintenance of Building, Grounds and Equipment
HHSC risk weight: Medium High. Corrected 2023-03-03. Correction verified 2023-03-27.
-
Cleanliness & sanitation
The older toddler group did not wash their hands before eating snacks. Note:corrected at inspection.
HHSC 746.3417(1) — Children Handwashing Before Eating
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2023-03-01.
-
Other
A infant child was not strapped into their high chair. Note: corrected during inspection.
HHSC 746.4501(b) — Chairs - Safety Straps Used if Required by Manufacturer
HHSC risk weight: Medium. Corrected at inspection. Corrected 2023-03-01.
-
Safety & premises
There were no evacuation plans posted in any classrooms.
HHSC 746.5207(b) — Emergency Evacuation and Relocation Diagram - Posted in Each Room
HHSC risk weight: Medium High. Corrected 2023-03-01. Correction verified 2023-03-01.
-
Supervision & ratios
-
Feb 21, 2023 Report · Deficiencies cited (self-report)
-
Supervision & ratios Serious
There was evidence and interviews proving that there was a caregiver who left children unsupervised.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2023-03-14. Correction verified 2023-03-20.
-
Supervision & ratios Serious
-
Jan 24, 2023 Inspection · Deficiencies cited
-
Records & paperwork
The center did not have the infant daily report available for review.
HHSC 746.2431 — Infant Daily Report - Share with Parent
HHSC risk weight: Medium High. Corrected 2023-01-27. Correction verified 2023-01-25.
-
Food & allergies
The center did not have the menu available for review.
HHSC 746.401(6) — Posting Requirements - Daily menu, including all snacks and meals served by the child care center
HHSC risk weight: Medium. Corrected 2023-01-27. Correction verified 2023-01-25.
-
Records & paperwork
There was no building playground checklist available for review during inspection.
HHSC 746.801(8) — Required Records Maintained and Made Available - Playground Maintenance Records
HHSC risk weight: Medium. Corrected 2023-01-27. Correction verified 2023-01-25.
-
Records & paperwork
-
Jan 11, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jan 3, 2023 Inspection · Deficiencies cited
-
Supervision & ratios
There were 5 infants combined with older children. The youngest child was 3 months and the oldest was 10 yrs old. There was a 17 month infant in 18 month and up room.
HHSC 746.1605 — Child/Caregiver Ratio - 18 Months Difference in Age
HHSC risk weight: Medium High. Corrected 2023-01-03. Correction verified 2023-01-11.
-
Food & allergies
There were bottles observed that were not labeled with children's names.
HHSC 746.2419(6) — Requirements for Feeding Infants - Label Bottles/Cups
HHSC risk weight: Medium High. Corrected 2023-01-03. Correction verified 2023-01-03.
-
Records & paperwork
Two caregivers and the Directors file are incomplete.
HHSC 746.901 — Required Personnel Records
HHSC risk weight: Medium. Corrected 2023-01-06. Correction verified 2023-01-11.
-
Supervision & ratios
-
Dec 28, 2022 Inspection · Deficiencies cited
-
Supervision & ratios
There were 4 infants combined with older children. The youngest child was 3 months and the oldest was 10 yrs old.
HHSC 746.1605 — Child/Caregiver Ratio - 18 Months Difference in Age
HHSC risk weight: Medium High. Corrected 2022-12-28. Correction verified 2023-01-03.
-
Cleanliness & sanitation
There were cleaning supplies accessible to children on the changing table. Note:corrected at inspection.
HHSC 746.3407(13) — Using, Storing and Disposing of Hazardous Materials
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2022-12-28.
-
Cleanliness & sanitation
There was a cloth covering the diaper changing pad therefore making it an absorbent surface. Note: corrected at inspection.
HHSC 746.3503(a) — Diaper Changing Equipment - Smooth, Non-absorbent, Easy to Clean Surface
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2022-12-28.
-
Other
There is one electrical outlet not covered in the toddler room. Note corrected at inspection.
HHSC 746.3701(1) — Safety - Electrical Outlets Covered
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2022-12-28.
-
Records & paperwork
Two caregivers and the Directors file are incomplete.
HHSC 746.901 — Required Personnel Records
HHSC risk weight: Medium. Corrected 2023-01-04. Correction verified 2023-01-03.
-
Supervision & ratios
-
Dec 22, 2022 Inspection · Deficiencies cited
-
Staff background & training Serious
There was a caregiver at the center that did not have a background check counted in ratio at the center.
HHSC 745.641 — AP Background check results - Must receive notification prior to allowing subject to be present at your operation
HHSC risk weight: High. Corrected 2022-12-26. Correction verified 2022-12-28.
-
Staff background & training
There was a caregiver who is aged 17 and still in high school providing care for children counted in ratio.
HHSC 746.1107(1) — Additional Minimum Qualifications for Caregivers - Age Requirement
HHSC risk weight: Medium. Corrected 2022-12-26. Correction verified 2022-12-28.
-
Supervision & ratios
There were two 17 month infants in the mixed toddler classroom. The oldest child in that class was 10 years old. Note: The two infants were placed back in their respective rooms.
HHSC 746.1605 — Child/Caregiver Ratio - 18 Months Difference in Age
HHSC risk weight: Medium High. Corrected 2022-12-22. Correction verified 2022-12-28.
-
Cleanliness & sanitation
There were air freshener plugs throughout the center during inspection. There was also cleaning supplies accesible to children. Note:corrected at inspection.
HHSC 746.3407(13) — Using, Storing and Disposing of Hazardous Materials
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2022-12-22.
-
Other
The electrical outlets were not covered in the infant and toddler room.
HHSC 746.3701(1) — Safety - Electrical Outlets Covered
HHSC risk weight: Medium High. Corrected 2022-12-22. Correction verified 2022-12-28.
-
Safety & premises
There was no documentation of fire/evacuation drills available for review during inspection.
HHSC 746.5205(4) — Documentation of Drills
HHSC risk weight: Medium. Corrected 2022-12-28. Correction verified 2022-12-28.
-
Safety & premises Serious
The infant room had a rocking chair blocking the fire exit. The toddler room had a broken chair in front of the fire exit. Outside had toys blocking the door way. Note: corrected during inspection.
HHSC 746.5209(c) — No Blocked or Locked Doors as Exits
HHSC risk weight: High. Corrected 2022-12-22. Correction verified 2022-12-28.
-
Safety & premises Serious
There was a space heater plugged in during inspection. Note: corrected at inspection.
HHSC 746.5501(g) — Heating Devices Safe - Fireplace, Wood-burning Stove, Space Heater
HHSC risk weight: High. Corrected at inspection. Corrected 2022-12-22.
-
Records & paperwork
The center was not able to provide records for staff upon request.
HHSC 746.909 — Access to Personnel Records
HHSC risk weight: Medium. Corrected 2022-12-26. Correction verified 2022-12-28.
-
Staff background & training Serious
-
Oct 26, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.