Tender Tots
13900 CAMBOURNE DR, Pflugerville, TX 78660 · Travis County
Program
- Type
- Licensed child-care home
- Licensed capacity
- 12
- Ages
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 07:30 AM-05:30 PM
- Director / administrator
- Caroline Ernest Delinois
- Phone
- (914) 258-6994
- Regulated since
- Jan 2, 2023
- HHSC IDs
- Operation 1412215 · number 1746836
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2026 | 6 | 2 | Supervision & ratios (1), Discipline & child guidance (1), Other (4) |
| 2025 | 1 | 0 | Staff background & training (1) |
| 2023 | 1 | 0 | Illness & medication (1) |
| 2022 | 1 | 0 | Staff background & training (1) |
Inspections, investigations & assessments
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Sep 1, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 18, 2026 Inspection · Deficiencies cited
-
Supervision & ratios
An infant was placed in a baby walker during the inspection. This was corrected at inspection when the caregiver removed the infant from the baby walker and the operation removed the baby walker
HHSC 747.2315(a)(1) — Prohibited Equipment for Infants - Baby Walkers
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2026-08-18.
-
Other
A caregiver was observed tapping a child's leg and not using positive methods of discipline.
HHSC 747.2703(4) — Discipline - Use Positive Methods of Discipline and Guidance
HHSC risk weight: Medium High. Corrected 2026-08-18. Correction verified 2026-09-01.
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Other Serious
Children were observed sitting down without being given an alternate activity for an extended amount of time.
HHSC 747.2705(10) — Prohibited Punishments - Using Inappropriate Long Period of Silence or Inactivity Including Requiring Child to Remain in a Restrictive Device
HHSC risk weight: High. Corrected 2026-08-18. Correction verified 2026-09-01.
-
Other
There was inadequate lighting in the naproom at the time of the inspection.
HHSC 747.2811 — Adequate Lighting During Naptime
HHSC risk weight: Medium High. Corrected 2026-08-18. Correction verified 2026-09-01.
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Supervision & ratios
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Aug 14, 2026 Report · No deficiencies cited
No violations cited on this visit.
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Jul 15, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 11, 2026 Report · Deficiencies cited
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Other
Information obtained throughout the investigation shows that a caregiver used physical contact as a method of discipline rather than using positive guidance techniques that encourage the child's self-esteem, self-control, and self-direction.
HHSC 747.2703(4) — Discipline - Use Positive Methods of Discipline and Guidance
HHSC risk weight: Medium High. Corrected 2026-08-07. Correction verified 2026-08-18.
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Discipline & child guidance Serious
Information obtained throughout the investigation shows the operation placed a child in a restrictive device multiple times as a means of managing a child's behavior until the child's meltdown had subsided. The use of the restrictive device limited the child's ability to move freely during this time.
HHSC 747.2705(8) — Prohibited Punishments - Restrictive Device for Time Out
HHSC risk weight: High. Corrected 2026-08-07. Correction verified 2026-08-18.
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Other
-
Oct 24, 2025 Inspection · Deficiencies cited
-
Staff background & training
The primary caregiver was missing specific topics of the required annual trainings.
HHSC 747.1305(d) — Caregivers Required Annual Training-Required Topics without hour restriction
HHSC risk weight: Medium. Corrected 2025-11-07. Correction verified 2025-10-30.
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Staff background & training
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Dec 4, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 17, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 27, 2023 Inspection · Deficiencies cited
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Illness & medication
Three of the seven children records reviewed did not have current immunization records on file.
HHSC 747.603(a)(4) — Children's Records - Immunizations
HHSC risk weight: Medium. Corrected 2023-06-30. Correction verified 2023-07-31.
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Illness & medication
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Dec 20, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 18, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 19, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 10, 2022 Inspection · Deficiencies cited
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Staff background & training
Proof of trainings were not available for review.
HHSC 747.1107(7) — Primary Caregiver in Licensed Home Qualifications - Proof of Training (A-J)
HHSC risk weight: Medium High. Corrected 2022-08-12. Correction verified 2022-08-17.
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Staff background & training
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.