Crayons Day Care

4958 HONDO PASS DR, El Paso, TX 79924 · El Paso County

16cited violations

2serious

8inspections & investigations

1enforcement actions

Program

Type: Licensed center
Licensed capacity: 85
Ages: Infant, Toddler, Pre-Kindergarten, School
Hours: 06:30 AM-06:30 PM
Director / administrator: Darlene Ortiz
Phone: (915) 755-1108
Regulated since: Feb 15, 1996
HHSC IDs: Operation 139758 · number 513518
Official record: HHSC Child Care Search

Violations by category

Supervision & ratios 8
Safety & premises 3
Staff background & training 2
Records & paperwork 1
Other 2

Year by year

Year	Violations	Serious	Main categories
2026	2	1	Safety & premises (1), Staff background & training (1)
2025	1	0	Supervision & ratios (1)
2024	5	0	Supervision & ratios (4), Safety & premises (1)
2023	3	1	Supervision & ratios (1), Staff background & training (1), Other (1)
2022	5	0	Supervision & ratios (2), Safety & premises (1), Records & paperwork (1), Other (1)

Enforcement actions

Seen Oct 1, 2026 — Conditions on permit (HHSC operation record)

HHSC publishes these as current flags on the operation, not as dated actions. The date shown is when this site first saw the flag. The HHSC Child Care Search has the details.

Inspections, investigations & assessments

Sep 8, 2026 Inspection · Deficiencies cited
- Staff background & training
  In review of records two transportation drivers did not have proof of transportation training available for review.
  
  HHSC 746.1316(a) — Transportation Safety Training -Director and Employee Complete 2 Hours Annually
  
  HHSC risk weight: Medium High. Corrected 2026-09-11. Correction verified 2026-09-10.
- Safety & premises Serious
  In review of children's records, two children did not have authorization for medical emergency care available for reivew.
  
  HHSC 746.605(11) — Required Admission Information - Emergency Medical Authorization
  
  HHSC risk weight: High. Corrected 2026-09-11. Correction verified 2026-09-10.
HHSC inspection history
Oct 2, 2025 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Jan 21, 2025 Assessment · Deficiencies cited
- Supervision & ratios
  A review of the Employees Who Left Employment in 2024 Report with a run date of 01/17/2025 indicates that the operation did not report the number of employees who left employment in 2024 by the required date of 1/15/2025.
  
  HHSC 746.303(b) — Report Number of Employees
  
  HHSC risk weight: Medium Low. Corrected 2025-01-21. Correction verified 2025-01-21.
HHSC inspection history
Nov 1, 2024 Inspection · Deficiencies cited
- Supervision & ratios
  Operation has two children with food allergies who do not have allergy emergency plans available for review.
  
  HHSC 746.3819 — Food Allergy Emergency Plan Signed by Parents and Health Care Professional
  
  HHSC risk weight: Medium High. Corrected 2024-11-15. Correction verified 2024-11-15.
- Supervision & ratios
  Operational Policies did not contain contact information for the HHS website. This was corrected at inspection when the director updated the policy handbook with the HHS website.
  
  HHSC 746.501(a)(23) — Written Operational Policies - Procedures parents access minimum standards online, TX A/N hotline, and HHSC website
  
  HHSC risk weight: Medium. Corrected at inspection. Corrected 2024-11-01.
- Safety & premises
  Company van has a fire extinguisher in the transportation vehicle that needs servicing. The last service date is 07/2023.
  
  HHSC 746.5307(b) — Fire Extinguishers Serviced
  
  HHSC risk weight: Medium High. Corrected 2024-11-15. Correction verified 2024-11-15.
- Supervision & ratios
  Operation did not have one child's record available for review.
  
  HHSC 746.603(a) — Children's Records Maintained
  
  HHSC risk weight: Medium. Corrected 2024-11-15. Correction verified 2024-11-15.
- Supervision & ratios
  Operation did not have a current children's product certifcation form 2885 completed and available for review. This was corrected at inspection when the director reviewed the children's product certification web site and completed form 2885 provided by inspector.
  
  HHSC 746.801(18) — Required Records Maintained and Made Available - Children's Product Certification
  
  HHSC risk weight: Medium. Corrected at inspection. Corrected 2024-11-01.
HHSC inspection history
Jan 3, 2024 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history
Dec 7, 2023 Inspection · Deficiencies cited
- Staff background & training Serious
  Operation had a caregiver present and working in the toddler room without a clear background check.
  
  HHSC 745.641 — AP Background check results - Must receive notification prior to allowing subject to be present at your operation
  
  HHSC risk weight: High. Corrected 2023-12-07. Correction verified 2024-01-03.
- Other
  First Aid kits in toddler and infant rooms were missing tweezers. This was corrected at inspection when director added tweezers to both first aide kits.
  
  HHSC 746.4003(a)(8) — First Aid Kit Incomplete - Tweezers
  
  HHSC risk weight: Medium. Corrected at inspection. Corrected 2023-12-07.
- Supervision & ratios
  Operation did not have documentation showing a lock down drill was conducted in the month of November 2023.
  
  HHSC 746.5205(4) — Documentation of Drills
  
  HHSC risk weight: Medium. Corrected 2023-12-21. Correction verified 2024-01-03.
HHSC inspection history
Dec 16, 2022 Inspection · Deficiencies cited
- Supervision & ratios
  The operation did not have activity plans posted.
  
  HHSC 746.2209 — Posting of Activity Plan
  
  HHSC risk weight: Medium. Corrected 2022-12-27. Correction verified 2022-12-20.
- Safety & premises
  Cribs in the infant room were not labeled. This was corrected at inspection when the cribs were labled with children's names.
  
  HHSC 746.2409(a)(10) — Safety Requirements for Cribs - Label for Each Infant
  
  HHSC risk weight: Medium. Corrected at inspection. Corrected 2022-12-23.
- Other
  A flat screen TV in the school-age room was not securely mounted. This was corrected at inspection when the TV was removed from the room and placed into the director's office to be securely mounted later.
  
  HHSC 746.3701(9) — Safety - Televisions Anchored to Prevent Tip Over
  
  HHSC risk weight: Medium High. Corrected at inspection. Corrected 2022-12-16.
- Supervision & ratios
  The operation did not have current documentation of fire drills. This was corrected at inspection when a fire drill was conducted and the children were able to exit withing three minutes.
  
  HHSC 746.5103 — Documentation of Fire Inspection
  
  HHSC risk weight: Medium High. Corrected at inspection. Corrected 2022-12-16.
- Records & paperwork
  Two employee files were missing a notarized affidavit.
  
  HHSC 746.901(4) — Required Personnel Records - Required Affidavit
  
  HHSC risk weight: Medium Low. Corrected 2022-12-30. Correction verified 2022-12-20.
HHSC inspection history
Jan 27, 2022 Inspection · No deficiencies cited

No violations cited on this visit.

HHSC inspection history

Get the full file

HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.

Email the request Printable letter (fax or mail)

Send to: HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions

Show the letter text

Letter text

Dear Open Records Coordinator,

Under the Texas Public Information Act, Texas Government Code Chapter 552, I request copies of the following Child Care Regulation records for Crayons Day Care, 4958 HONDO PASS DR, El Paso, TX 79924-7022 (operation ID 139758, operation number 513518), for January 1, 2019 to the present:

1. Every inspection, assessment and investigation report, including the deficiencies cited and the operation's corrective actions.
2. Every complaint and self-report intake and its finding.
3. Every corrective or adverse action (evaluation, probation, suspension, revocation, denial, administrative penalty) with related correspondence.
4. Every plan of action or correction the operation submitted, and HHSC's response.

I understand that information made confidential by law (for example the identities of children, families and reporters) may be redacted; please release the remainder. Please provide the records electronically by email. If the cost will exceed $40, please send me an itemized estimate first.

Thank you,

[Your name]
[Email] · [Phone]

If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.

Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.