Primrose School Of Plano At Headquarters
6788 HEADQUARTERS DR, Plano, TX 75024 · Collin County
Program
- Type
- Licensed center
- Licensed capacity
- 266
- Ages
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 06:30 AM-06:30 PM
- Director / administrator
- Emily Connell
- Phone
- (972) 682-3315
- Regulated since
- May 23, 2018
- HHSC IDs
- Operation 1292499 · number 1664125
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2026 | 2 | 2 | Supervision & ratios (2) |
| 2025 | 2 | 2 | Supervision & ratios (2) |
| 2024 | 2 | 2 | Supervision & ratios (1), Discipline & child guidance (1) |
| 2023 | 5 | 5 | Supervision & ratios (4), Discipline & child guidance (1) |
| 2022 | 3 | 3 | Supervision & ratios (2), Food & allergies (1) |
| 2021 | 2 | 2 | Other (2) |
Inspections, investigations & assessments
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Sep 10, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
-
May 28, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 14, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
-
Apr 13, 2026 Report · Deficiencies cited (self-report)
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Supervision & ratios Serious
Caregivers did not demonstrate competency when operation policy was not followed in regards to name-to-face checks. Caregivers missed two opportunities for a name-to-face.
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2026-05-12. Correction verified 2026-05-28.
-
Supervision & ratios Serious
During an investigation it was found that a child was left unsupervised in a classroom at the operation.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2026-05-12. Correction verified 2026-05-28.
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Supervision & ratios Serious
-
Mar 26, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
-
Nov 10, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Oct 24, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Oct 23, 2025 Report · Deficiencies cited (self-report)
-
Supervision & ratios Serious
This standard was found to be deficient. Two caregivers miscommunicated and 4 children were left unattended in a classroom for under 2 minutes.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2025-11-04. Correction verified 2025-11-10.
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Supervision & ratios Serious
-
Jul 9, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jul 8, 2025 Report · No deficiencies cited
No violations cited on this visit.
-
Jul 2, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jun 16, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jun 12, 2025 Report · Deficiencies cited (self-report)
-
Supervision & ratios Serious
This standard was found to be deficient.
HHSC 746.1203(4) — Provide care consistent with child's habits, interests, strengths, special needs, including any special supervision needs
HHSC risk weight: Medium High. Corrected 2025-06-25. Correction verified 2025-07-02.
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Supervision & ratios Serious
-
Apr 10, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 4, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 4, 2025 Report · No deficiencies cited
No violations cited on this visit.
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Aug 26, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Aug 22, 2024 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Aug 5, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 30, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 26, 2024 Report · Deficiencies cited (self-report)
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Supervision & ratios Serious
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2024-08-05. Correction verified 2024-08-05.
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Supervision & ratios Serious
-
Jun 6, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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May 24, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
May 23, 2024 Report · Deficiencies cited (self-report)
-
Discipline & child guidance Serious
Based on the investigation it was determined that a caregiver hit a child.
HHSC 746.2805(1) — Prohibited Punishments - Corporal Punishment
HHSC risk weight: High. Corrected 2024-06-05. Correction verified 2024-06-06.
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Discipline & child guidance Serious
-
May 13, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 22, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Feb 20, 2024 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Nov 29, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 24, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
Oct 20, 2023 Report · Deficiencies cited (self-report)
-
Supervision & ratios Serious
This standard was found to be deficient during the investigation.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2023-11-17. Correction verified 2023-11-29.
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Supervision & ratios Serious
-
Jul 3, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 29, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 13, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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May 26, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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May 25, 2023 Report · Deficiencies cited (self-report)
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Supervision & ratios Serious
This standard was evaluated during the investigation and was found to be deficient. A caregiver did not properly account for all children while transitioning a group of children to the playground, which resulted in a child being left unsupervised in a classroom for more than five minutes.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2023-06-22. Correction verified 2023-07-03.
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Supervision & ratios Serious
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May 6, 2023 Report · Deficiencies cited
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Supervision & ratios Serious
Based on a review of the information obtained during a DFPS investigation it was determined that a caregiver at the operation does not show patience or respect to the children in care. The caregiver is aggressive in her mannerisms and does not demonstrate courtesy to the children in care.
HHSC 746.1201(2) — Responsibilities of Employees and Caregivers -Relate to Children
HHSC risk weight: High. Corrected 2023-06-21. Correction verified 2023-06-29.
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Discipline & child guidance Serious
Based on a review of the information obtained during a DFPS investigation it was determined that a caregiver was observed, on two occasions, to have engaged in corporal punishment of children in care.
HHSC 746.2805(1) — Prohibited Punishments - Corporal Punishment
HHSC risk weight: High. Corrected 2023-06-21. Correction verified 2023-06-29.
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Supervision & ratios Serious
-
Mar 29, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Mar 3, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 28, 2023 Report · Deficiencies cited (self-report)
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Supervision & ratios Serious
This standard was found to be deficient during the investigation as the caregiver admitted to not conducting thorough name-to-face roll call which resulted in a child being left alone and unsupervised in a classroom.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2023-03-21. Correction verified 2023-03-29.
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Supervision & ratios Serious
-
Aug 9, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
-
Aug 5, 2022 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Aug 1, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 29, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 14, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 12, 2022 Report · Deficiencies cited (self-report)
-
Supervision & ratios Serious
A child was left unsupervised in a hallway at the operation.
HHSC 746.1203(4) — Responsibilities of Caregivers - Supervision of Children
HHSC risk weight: High. Corrected 2022-07-27. Correction verified 2022-08-01.
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Supervision & ratios Serious
The operation failed to notify the child?s parents immediately when their child was left unattended while in care.
HHSC 746.307(b)(4) — Parental Communication - Situation that Placed a Child at Risk
HHSC risk weight: Medium High. Corrected 2022-07-27. Correction verified 2022-08-01.
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Supervision & ratios Serious
-
Feb 8, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 1, 2022 Report · Deficiencies cited (self-report)
-
Food & allergies Serious
This standard was tasked over for this investigation and found to be deficient. The caregiver did not used good judgement when she didn't not ensuring that the bottle given to the infant was for the child by double checking the name, and performing a name to face check with the second caregiver present.
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2022-04-08. Correction verified 2022-04-04.
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Food & allergies Serious
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Jan 24, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 20, 2022 Report · No deficiencies cited (self-report)
No violations cited on this visit.
-
Dec 23, 2021 Inspection · No deficiencies cited
No violations cited on this visit.
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Dec 21, 2021 Report · Deficiencies cited
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Other Serious
This standard was tasked over for this investigation and found to be deficient. During the course of this investigation it was determined that the caregiver mentioned in the allegation was observed and overheard yelling at children in care.
HHSC 746.2805(6) — Prohibited Punishments - Humiliating, Rejecting, Yelling
HHSC risk weight: High. Corrected 2022-02-02. Correction verified 2022-01-20.
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Other Serious
This standard was tasked over for this investigation and found to be deficient. During the course of this investigation it was determined that the caregiver named in the allegation was observed using a tobacco vaporizer while present in the classroom.
HHSC 746.3703(d) — No Smoking or Use of Tobacco Including E-Cigarettes or Vaporizers
HHSC risk weight: High. Corrected 2022-02-02. Correction verified 2022-01-20.
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Other Serious
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Dec 21, 2021 Report · No deficiencies cited
No violations cited on this visit.
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Oct 14, 2021 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 13, 2021 Report · No deficiencies cited
No violations cited on this visit.
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, via Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.