Madonna Center
1906 CASTROVILLE RD, San Antonio, TX 78237 · Bexar County
Program
- Type
- Licensed center
- Licensed capacity
- 204
- Ages
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 07:00 AM-06:00 PM
- Director / administrator
- Maria Segarra
- Phone
- (210) 432-2374
- Regulated since
- Oct 11, 1985
- HHSC IDs
- Operation 94693 · number 39086
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2026 | 13 | 7 | Supervision & ratios (4), Safety & premises (3), Food & allergies (1), Staff background & training (4), Records & paperwork (1) |
| 2025 | 6 | 1 | Cleanliness & sanitation (1), Safety & premises (2), Staff background & training (1), Other (2) |
| 2024 | 8 | 2 | Cleanliness & sanitation (4), Safety & premises (3), Staff background & training (1) |
| 2023 | 4 | 0 | Illness & medication (1), Supervision & ratios (1), Staff background & training (1), Other (1) |
| 2022 | 3 | 1 | Supervision & ratios (1), Safety & premises (2) |
| 2021 | 1 | 1 | Supervision & ratios (1) |
Inspections, investigations & assessments
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Aug 25, 2026 Inspection · Deficiencies cited
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Staff background & training
Three of four staff files evaluated did not have health and safety trainings available for review.
HHSC 746.1309(e) — Documented Annual Training- Required Content
HHSC risk weight: Medium. Corrected 2026-09-25.
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Safety & premises
During the inspection, 14 bucket seats in two infant classrooms were observed without safety straps to secure the children.
HHSC 746.2407 — Infant Care Area Furnishings and Equipment -Use of Safety Straps
HHSC risk weight: Medium High. Corrected 2026-09-25.
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Safety & premises
Three classrooms did not have the evacuation maps posted in the classroom. Note: This was corrected at inspection when evacuation maps were posted in the classroom.
HHSC 746.5207(b) — Emergency Evacuation and Relocation Diagram - Posted in Each Room
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2026-08-25.
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Staff background & training
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Aug 11, 2026 Inspection · Deficiencies cited
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Food & allergies
All four infant bottles in the Infant 0-6 month old classroom had no labels on the bottles with their names.
HHSC 746.2419(6) — Requirements for Feeding Infants - Label Bottles/Cups
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2026-08-11.
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Food & allergies
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Jul 30, 2026 Report · No deficiencies cited
No violations cited on this visit.
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Jul 28, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 29, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 8, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 1, 2026 Report · Deficiencies cited
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Supervision & ratios Serious
During the course of the investigation, it was noted operation staff failed to provide adequate supervision due to daily incidents where children are fighting among themselves while in care.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2026-07-16. Correction verified 2026-07-28.
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Safety & premises
During the investigation, it was noted school-aged children were napping on the class floor.
HHSC 746.2705(2) — School-age Furnishings and Equipment - Age-appropriate Rest Equipment
HHSC risk weight: Medium. Corrected 2026-07-16. Correction verified 2026-07-28.
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Supervision & ratios
Throughout the investigation, it was observed that the operational policy lacks provisions for the processes of suspension and expulsion.
HHSC 746.501(a)(8) — Written Operational Policies - Suspension and Expulsion
HHSC risk weight: Medium High. Corrected 2026-07-16. Correction verified 2026-07-28.
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Supervision & ratios Serious
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Apr 15, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 6, 2026 Inspection · Deficiencies cited
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Staff background & training Serious
During the inspection, it was determined that an individual present at the operation does not have a valid background check. Note: This was corrected when background check was re-submitted to change Role Type during inspection.
HHSC 745.621(a)(2) — AP Initial background checks submitted - At the time you hire someone
HHSC risk weight: High. Corrected 2026-04-08. Correction verified 2026-04-06.
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Staff background & training Serious
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Apr 2, 2026 Report · No deficiencies cited
No violations cited on this visit.
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Mar 31, 2026 Inspection · Deficiencies cited
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Staff background & training Serious
During the inspection, it was determined that an individual present at the operation does not have a valid background check completed for this operation.
HHSC 745.621(a)(3) — AP Initial background checks submitted - At the time you contract with someone who requires a background check
HHSC risk weight: High. Corrected 2026-03-31. Correction verified 2026-04-16.
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Staff background & training Serious
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Mar 25, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Mar 24, 2026 Report · Deficiencies cited (self-report)
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Staff background & training Serious
During the course of this investigation, it was found that the staff member who accompanied the child in the ambulance to the hospital had not completed a valid background check for this operation.
HHSC 745.621(a)(3) — AP Initial background checks submitted - At the time you contract with someone who requires a background check
HHSC risk weight: High. Corrected 2026-04-22. Correction verified 2026-04-23.
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Staff background & training Serious
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Mar 2, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 23, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 18, 2026 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Jan 27, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 22, 2026 Report · Deficiencies cited
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Supervision & ratios Serious
During the course of the investigation, it was determined that a child was left unattended outside on 11/21/2026.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2026-03-17. Correction verified 2026-03-25.
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Records & paperwork Serious
During the course of the investigation, it was determined that a child was left unattended outside on 11/21/2025. The incident was not reported to Child Care Regulation (CCR) until 1/27/2026.
HHSC 746.305(a)(6) — Report Situation Placing Children at Risk
HHSC risk weight: High. Corrected 2026-03-17. Correction verified 2026-03-25.
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Supervision & ratios Serious
During the course of the investigation, it was determined that a child was left unattended outside on 11/21/2025. The operation did not notify the parent.
HHSC 746.307(b)(4) — Parental Communication - Situation that Placed a Child at Risk
HHSC risk weight: High. Corrected 2026-03-17. Correction verified 2026-03-25.
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Supervision & ratios Serious
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Dec 1, 2025 Inspection · Deficiencies cited
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Staff background & training Serious
One caregiver in classroom D-12 was observed working in the classrooms supervising children without receiving a background check and letter of eligibility. NOTE: This was corrected at inspection when the caregiver left the operation and a background check was submitted.
HHSC 745.641 — AP Background check results - Must receive notification prior to allowing subject to be present at your operation
HHSC risk weight: High. Corrected 2025-12-01. Correction verified 2025-12-03.
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Staff background & training Serious
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Nov 5, 2025 Inspection · Deficiencies cited
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Other
At time of inspection multiple caregivers were unable to provide the ages of the children in their class.
HHSC 746.1205(a)(3) — Responsibilities of Caregivers - Know children's names and ages
HHSC risk weight: Medium High. Corrected 2025-11-05. Correction verified 2025-12-01.
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Other
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Oct 6, 2025 Inspection · Deficiencies cited
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Other
At time of inspection two toddler caregivers were unable to provide the ages of the children in their class.
HHSC 746.1205(a)(3) — Responsibilities of Caregivers - Know children's names and ages
HHSC risk weight: Medium High. Corrected 2025-10-06. Correction verified 2025-11-05.
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Safety & premises
During the inspection, it was observed that infants seated in restrictive devices were not properly secured with straps. This was corrected at inspection.
HHSC 746.2407 — Infant Care Area Furnishings and Equipment -Use of Safety Straps
HHSC risk weight: Medium High. Corrected 2025-10-06. Correction verified 2025-11-05.
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Other
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Sep 24, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 22, 2025 Report · No deficiencies cited
No violations cited on this visit.
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Sep 16, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 16, 2025 Report · No deficiencies cited
No violations cited on this visit.
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Aug 13, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 4, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 28, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 25, 2025 Report · No deficiencies cited
No violations cited on this visit.
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May 16, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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May 9, 2025 Report · No deficiencies cited
No violations cited on this visit.
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Apr 9, 2025 Inspection · Deficiencies cited
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Safety & premises
Napping children were observed placed in front of exits in multiple classrooms. This was corrected when the director moved each child away from the exits.
HHSC 746.2909(1) — Arrangement of Napping Equipment - Not Blocking Entrances or Exits
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2025-04-09.
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Safety & premises
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Mar 31, 2025 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Jan 23, 2025 Inspection · Deficiencies cited
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Cleanliness & sanitation
In toddler room, the children were served crackers without a plate or napkin. This was corrected when it was addressed with the caregiver and caregiver provided plastic plates for the children to eat their snack on.
HHSC 746.3317(6) — Food Service and Preparation Requirement - Use Sanitary Holders
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2025-01-23.
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Cleanliness & sanitation
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Jan 14, 2025 Report · No deficiencies cited
No violations cited on this visit.
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Jan 10, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 8, 2025 Report · No deficiencies cited
No violations cited on this visit.
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Jan 7, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 14, 2024 Inspection · Deficiencies cited
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Cleanliness & sanitation
A caregiver did not wash an infant's hands after changing their diaper. This was corrected when the caregiver was reminded about handwashing procedures and the caregiver washed the infant's hands.
HHSC 746.3417(3) — Children Handwashing After Toileting or Diapering
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2024-11-14.
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Cleanliness & sanitation
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Nov 12, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Oct 2, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 30, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Sep 26, 2024 Inspection · Deficiencies cited
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Cleanliness & sanitation Serious
Cleaning solutions and chemicals were observed under the sinks in three children's restrooms without child safety locks.
HHSC 746.3407(12) — Mark Cleaning Supplies, Toxic Materials; Keep Separate from Food and Inaccessible to Children
HHSC risk weight: High. Corrected at inspection. Corrected 2024-09-26.
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Cleanliness & sanitation Serious
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Jul 12, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 9, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Jun 3, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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May 21, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Feb 6, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jan 17, 2024 Inspection · Deficiencies cited
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Cleanliness & sanitation
Crackers were served on a bare table for children to eat from.
HHSC 746.3317(6) — Food Service and Preparation Requirement - Use Sanitary Holders
HHSC risk weight: Medium High. Corrected 2024-01-17. Correction verified 2024-02-06.
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Safety & premises
Children were observed using a restroom in a room filled with stacks of boxes and other storage items.
HHSC 746.3701 — Safety - Areas Free From Hazards
HHSC risk weight: Medium High. Corrected 2024-01-17. Correction verified 2024-02-06.
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Cleanliness & sanitation
An infant classroom with a diaper-changing area does not have a handwashing sink.
HHSC 746.4403(a) — Handwashing Sink in Diaper-Changing Area
HHSC risk weight: Medium. Corrected 2024-01-22. Correction verified 2024-02-06.
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Safety & premises
A piece of outdoor play equipment was observed in front of a slide on the playground. The equipment overlapped the slide's required use zone.
HHSC 746.4805(d) — Measurement of Use Zone for Slides - No Overlap
HHSC risk weight: Medium High. Corrected 2024-01-17. Correction verified 2024-02-06.
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Safety & premises Serious
A vehicle that is used to transport children is not equipped with an electronic child safety alarm.
HHSC 746.5625(a) — Electronic Child Safety Alarm - is equipped in each vehicle
HHSC risk weight: High. Corrected 2024-01-24. Correction verified 2024-02-06.
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Staff background & training
The following personnel records were not available for review at time of inspection: proof of education, notarized Affidavit for Applicants for Employment form, proof of background check eligibility letter, copy of photo ID, and signed statement employees recieved copies of operational policies and employee policies.
HHSC 746.901 — Required Personnel Records
HHSC risk weight: Medium. Corrected 2024-01-18. Correction verified 2024-02-06.
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Cleanliness & sanitation
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Nov 6, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 6, 2023 Report · No deficiencies cited
No violations cited on this visit.
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Sep 28, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 24, 2023 Report · Deficiencies cited
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Supervision & ratios
Based off information gathered, a child was bitten by another child when the classroom was out of ratio by one child. There were 6 infants present with a specified age group of 15 months with only one caregiver.
HHSC 746.1601 — Child/ Caregiver Ratio - 13 or More Children
HHSC risk weight: Medium High. Corrected 2023-09-28. Correction verified 2023-11-06.
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Other
Based off information gathered, a parent wasn't notified at pick up the same day their child was bitten by another child. The parent was notified two days later.
HHSC 746.307(c) — Parental Notification of Less Serious Injuries
HHSC risk weight: Medium. Corrected 2023-09-28. Correction verified 2023-11-06.
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Supervision & ratios
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Jul 10, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 29, 2023 Report · No deficiencies cited
No violations cited on this visit.
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May 15, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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May 12, 2023 Report · No deficiencies cited
No violations cited on this visit.
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Feb 21, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 21, 2023 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Jan 18, 2023 Inspection · Deficiencies cited
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Illness & medication
Five of ten children's files did not contain up to date immunization records.
HHSC 746.603(a)(4) — Children's Records - Immunizations
HHSC risk weight: Medium. Corrected 2023-02-17. Correction verified 2023-02-17.
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Illness & medication
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Jan 11, 2023 Report · Deficiencies cited (self-report)
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Staff background & training
Three of twenty two caregivers did not have a current CPR/First Aid certificate on file.
HHSC 746.1315(a) — Each Caregiver and the Director Must Have Current Training in pediatric first aid with rescue breathing and choking.
HHSC risk weight: Medium High. Corrected 2023-02-03. Correction verified 2023-02-03.
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Staff background & training
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Jan 10, 2023 Report · No deficiencies cited
No violations cited on this visit.
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Sep 16, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 7, 2022 Inspection · Deficiencies cited
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Supervision & ratios
During inspection it was observed that one caregiver had 8 children in care ages 8 month, 9 month, 9 month, 9 month, 10 month, 10 month, 12 month, and 18 month. Based on the ages of the children caregiver is out of ratio.
HHSC 746.1601 — Child/ Caregiver Ratio - 13 or More Children
HHSC risk weight: Medium High. Corrected 2022-09-07. Correction verified 2022-09-16.
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Supervision & ratios
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Aug 30, 2022 Report · No deficiencies cited
No violations cited on this visit.
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Jul 6, 2022 Report · Deficiencies cited
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Safety & premises Serious
Caregiver's used poor judgment when they failed to touch the playground equipment that is unshaded, ensuring the playground equipment was cool enough for children to play. This resulted in a child receiving a burn on abdomen area.
HHSC 746.1201(1) — Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2022-08-26. Correction verified 2022-09-07.
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Safety & premises Serious
-
Jun 30, 2022 Report · No deficiencies cited
No violations cited on this visit.
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May 11, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 29, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Feb 1, 2022 Inspection · Deficiencies cited
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Safety & premises
Two fire extinguishers in the center vans have not been serviced, as required.
HHSC 746.5307(b) — Fire Extinguishers Serviced
HHSC risk weight: Medium High. Corrected 2022-02-15. Correction verified 2022-02-08.
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Safety & premises
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Nov 23, 2021 Inspection · Deficiencies cited
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Supervision & ratios Serious
The operation did not have a current fire inspection. The last fire inspection was conducted on 8/3/2020.
HHSC 746.5101(a) — Annual Fire Inspection - Before Initial Permit Issued and Every 12 Months
HHSC risk weight: High. Corrected 2021-12-22. Correction verified 2021-11-30.
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Supervision & ratios Serious
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
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If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.