Courtney's Home Daycare
214 LACELEAF LN, Cibolo, TX 78108 · Guadalupe County
Program
- Type
- Licensed child-care home
- Licensed capacity
- 12
- Ages
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 06:00 AM-06:00 PM
- Director / administrator
- Courtney Kiefer
- Phone
- (210) 618-8644
- Regulated since
- Sep 21, 2022
- HHSC IDs
- Operation 1397112 · number 1735129
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2026 | 22 | 8 | Cleanliness & sanitation (2), Supervision & ratios (4), Discipline & child guidance (4), Staff background & training (4), Records & paperwork (2), Other (6) |
| 2025 | 2 | 0 | Other (2) |
| 2024 | 26 | 6 | Cleanliness & sanitation (4), Illness & medication (2), Supervision & ratios (4), Safety & premises (10), Records & paperwork (6) |
| 2023 | 14 | 2 | Cleanliness & sanitation (2), Supervision & ratios (2), Safety & premises (4), Staff background & training (2), Other (4) |
Inspections, investigations & assessments
-
Sep 11, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
-
Sep 11, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jul 22, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jul 22, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jun 19, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jun 19, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jun 18, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jun 18, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jun 17, 2026 Report · Deficiencies cited
-
Staff background & training Serious
Based on the DFPS investigation, it was determined that a 16-year-old was present at the operation for the day and did not have an active background check. An administrative penalty will be recommended as a result of this citation, per HRC ?42.078
HHSC 745.621(a)(3) — AP Initial background checks submitted - At the time you contract with someone who requires a background check
HHSC risk weight: High. Corrected 2026-09-10. Correction verified 2026-09-11.
-
Other Serious
Based on the DFPS investigation, it was determined that the director did not make a good judgment when she deleted the photos on the tablet related to the investigation. She allowed children upstairs unsupervised and used foul language in front of the children when speaking with the DFPS Investigator and the CCR Inspector
HHSC 747.1501(c)(1) — Responsibilities of Employees and Caregivers -Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2026-09-10. Correction verified 2026-09-11.
-
Supervision & ratios Serious
Based on the DFPS investigation, it was determined that the caregiver could not hear or see the children when they were upstairs in the bedroom.
HHSC 747.1503(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2026-09-17. Correction verified 2026-09-11.
-
Supervision & ratios
Based on the DFPS investigation, it was determined that the operation was out of ratio with one caregiver and twelve children. The second caregiver was upstairs working at another job in the office. The ages of the children ranged in age; 2 children were 17 months younger, and 10 children were 18 months or older.
HHSC 747.1801 — Child/Caregiver Ratio - Licensed Child Care Home
HHSC risk weight: Medium High. Corrected 2026-09-24. Correction verified 2026-09-24.
-
Discipline & child guidance
Based on the DFPS investigation, it was determined that the director of the operation did not inform childcare licensing within 48 hours after the incident occurred that led to an investigation.
HHSC 747.207(4) — Reporting Suspected Abuse, Neglect, Exploitation-May not delegate responsibility to report
HHSC risk weight: Medium High. Corrected 2026-09-10. Correction verified 2026-09-11.
-
Other
Based on the DFPS investigation, it was determined that the TV was on around children under the age of two years.
HHSC 747.2105(a) — Screen Time Activities - Not Used for Under Two
HHSC risk weight: Medium. Corrected 2026-09-10. Correction verified 2026-09-11.
-
Other
Based on the DFPS investigation, it was determined that the children had access to a tablet and were not using the tablet in an appropriate way.
HHSC 747.2105(c)(2) — Screen Time Activities - Age-appropriate
HHSC risk weight: Medium. Corrected 2026-09-10. Correction verified 2026-09-11.
-
Staff background & training
Based on the DFPS investigation, it was determined that the cups the children drank from were not labeled with their names.
HHSC 747.2405(4)(A) — Furnishings and Equipment for Toddlers - Bottles & Training Cups Labeled for Each Toddler
HHSC risk weight: Medium. Corrected 2026-09-10. Correction verified 2026-09-11.
-
Discipline & child guidance Serious
Based on the DFPS investigation, it was determined that the parents were not informed of the incident that led to the DFPS investigation.
HHSC 747.305(a) — Parental Communication - Notify Immediately about Allegation of Abuse, Neglect or Exploitation
HHSC risk weight: High. Corrected 2026-09-10. Correction verified 2026-09-11.
-
Cleanliness & sanitation
Based on the DFPS investigation, it was determined that animal urine was on the floor in the home where the children were playing.
HHSC 747.3701(2) — Animals - Do Not Create Unsafe or Unsanitary Conditions
HHSC risk weight: Medium High. Corrected 2026-09-11. Correction verified 2026-09-11.
-
Records & paperwork
Based on the DFPS investigation, it was determined that one of the children present at the location did not have an application form completed by the parent.
HHSC 747.603(a)(1) — Children's Records - Enrollment Agreement
HHSC risk weight: Medium. Corrected 2026-09-10. Correction verified 2026-09-11.
-
Staff background & training Serious
-
Jun 17, 2026 Report · Deficiencies cited
-
Staff background & training Serious
Based on the DFPS investigation, it was determined that a 16-year-old was present at the operation for the day and did not have an active background check. An administrative penalty will be recommended as a result of this citation, per HRC ?42.078
HHSC 745.621(a)(3) — AP Initial background checks submitted - At the time you contract with someone who requires a background check
HHSC risk weight: High. Corrected 2026-09-10. Correction verified 2026-09-11.
-
Other Serious
Based on the DFPS investigation, it was determined that the director did not make a good judgment when she deleted the photos on the tablet related to the investigation. She allowed children upstairs unsupervised and used foul language in front of the children when speaking with the DFPS Investigator and the CCR Inspector
HHSC 747.1501(c)(1) — Responsibilities of Employees and Caregivers -Competency, Good Judgment, Self-control
HHSC risk weight: High. Corrected 2026-09-10. Correction verified 2026-09-11.
-
Supervision & ratios Serious
Based on the DFPS investigation, it was determined that the caregiver could not hear or see the children when they were upstairs in the bedroom.
HHSC 747.1503(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2026-09-17. Correction verified 2026-09-11.
-
Supervision & ratios
Based on the DFPS investigation, it was determined that the operation was out of ratio with one caregiver and twelve children. The second caregiver was upstairs working at another job in the office. The ages of the children ranged in age; 2 children were 17 months younger, and 10 children were 18 months or older.
HHSC 747.1801 — Child/Caregiver Ratio - Licensed Child Care Home
HHSC risk weight: Medium High. Corrected 2026-09-24. Correction verified 2026-09-24.
-
Discipline & child guidance
Based on the DFPS investigation, it was determined that the director of the operation did not inform childcare licensing within 48 hours after the incident occurred that led to an investigation.
HHSC 747.207(4) — Reporting Suspected Abuse, Neglect, Exploitation-May not delegate responsibility to report
HHSC risk weight: Medium High. Corrected 2026-09-10. Correction verified 2026-09-11.
-
Other
Based on the DFPS investigation, it was determined that the TV was on around children under the age of two years.
HHSC 747.2105(a) — Screen Time Activities - Not Used for Under Two
HHSC risk weight: Medium. Corrected 2026-09-10. Correction verified 2026-09-11.
-
Other
Based on the DFPS investigation, it was determined that the children had access to a tablet and were not using the tablet in an appropriate way.
HHSC 747.2105(c)(2) — Screen Time Activities - Age-appropriate
HHSC risk weight: Medium. Corrected 2026-09-10. Correction verified 2026-09-11.
-
Staff background & training
Based on the DFPS investigation, it was determined that the cups the children drank from were not labeled with their names.
HHSC 747.2405(4)(A) — Furnishings and Equipment for Toddlers - Bottles & Training Cups Labeled for Each Toddler
HHSC risk weight: Medium. Corrected 2026-09-10. Correction verified 2026-09-11.
-
Discipline & child guidance Serious
Based on the DFPS investigation, it was determined that the parents were not informed of the incident that led to the DFPS investigation.
HHSC 747.305(a) — Parental Communication - Notify Immediately about Allegation of Abuse, Neglect or Exploitation
HHSC risk weight: High. Corrected 2026-09-10. Correction verified 2026-09-11.
-
Cleanliness & sanitation
Based on the DFPS investigation, it was determined that animal urine was on the floor in the home where the children were playing.
HHSC 747.3701(2) — Animals - Do Not Create Unsafe or Unsanitary Conditions
HHSC risk weight: Medium High. Corrected 2026-09-11. Correction verified 2026-09-11.
-
Records & paperwork
Based on the DFPS investigation, it was determined that one of the children present at the location did not have an application form completed by the parent.
HHSC 747.603(a)(1) — Children's Records - Enrollment Agreement
HHSC risk weight: Medium. Corrected 2026-09-10. Correction verified 2026-09-11.
HHSC inspection history · no longer published by HHSC; kept here
-
Staff background & training Serious
-
Aug 20, 2025 Inspection · Deficiencies cited
-
Other
A play structure with a slide did not have the required 6 feet use zone all around. Note: This was corrected during inspection when written letter was signed and provided to CCR, indicating slide will not be used.
HHSC 747.4605(b) — Measurement of Use Zone for Slides- Six Feet High or Less
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2025-08-20.
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Other
-
Aug 20, 2025 Inspection · Deficiencies cited
-
Other
A play structure with a slide did not have the required 6 feet use zone all around. Note: This was corrected during inspection when written letter was signed and provided to CCR, indicating slide will not be used.
HHSC 747.4605(b) — Measurement of Use Zone for Slides- Six Feet High or Less
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2025-08-20.
HHSC inspection history · no longer published by HHSC; kept here
-
Other
-
Dec 6, 2024 Inspection · Deficiencies cited
-
Supervision & ratios
First aid certification was not available during inspection.
HHSC 747.1327(c)(1)(B) — Documentation of Pediatric First-Aid and Pediatric CPR also Includes Expiration Date or Renewal
HHSC risk weight: Low. Corrected 2024-12-20. Correction verified 2024-12-20.
-
Safety & premises
The privacy fence has loose boards creating gaps that children can put their hands through. Note: This was corrected during inspection when boards were put back up and fence had no large gaps.
HHSC 747.3501 — Safety - Areas Free From Hazards
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2024-12-06.
-
Records & paperwork
One out of the four children's records were not available during inspection.
HHSC 747.603(a)(2) — Children's Records - Admission Information
HHSC risk weight: Medium. Corrected 2024-12-18. Correction verified 2024-12-20.
-
Supervision & ratios
-
Dec 6, 2024 Inspection · Deficiencies cited
-
Supervision & ratios
First aid certification was not available during inspection.
HHSC 747.1327(c)(1)(B) — Documentation of Pediatric First-Aid and Pediatric CPR also Includes Expiration Date or Renewal
HHSC risk weight: Low. Corrected 2024-12-20. Correction verified 2024-12-20.
-
Safety & premises
The privacy fence has loose boards creating gaps that children can put their hands through. Note: This was corrected during inspection when boards were put back up and fence had no large gaps.
HHSC 747.3501 — Safety - Areas Free From Hazards
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2024-12-06.
-
Records & paperwork
One out of the four children's records were not available during inspection.
HHSC 747.603(a)(2) — Children's Records - Admission Information
HHSC risk weight: Medium. Corrected 2024-12-18. Correction verified 2024-12-20.
HHSC inspection history · no longer published by HHSC; kept here
-
Supervision & ratios
-
Jul 2, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jul 2, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jun 20, 2024 Inspection · Deficiencies cited
-
Safety & premises
The privacy fence has a loose board creating a gap that children can put their hands through.
HHSC 747.3501 — Safety - Areas Free From Hazards
HHSC risk weight: Medium High. Corrected 2024-06-27. Correction verified 2024-07-02.
-
Cleanliness & sanitation
Remnants of 47 piles of dog feces were observed in the backyard.
HHSC 747.3701(2) — Animals - Do Not Create Unsafe or Unsanitary Conditions
HHSC risk weight: Medium High. Corrected 2024-06-27. Correction verified 2024-07-02.
HHSC inspection history · no longer published by HHSC; kept here
-
Safety & premises
-
Jun 20, 2024 Inspection · Deficiencies cited
-
Safety & premises
The privacy fence has a loose board creating a gap that children can put their hands through.
HHSC 747.3501 — Safety - Areas Free From Hazards
HHSC risk weight: Medium High. Corrected 2024-06-27. Correction verified 2024-07-02.
-
Cleanliness & sanitation
Remnants of 47 piles of dog feces were observed in the backyard.
HHSC 747.3701(2) — Animals - Do Not Create Unsafe or Unsanitary Conditions
HHSC risk weight: Medium High. Corrected 2024-06-27. Correction verified 2024-07-02.
-
Safety & premises
-
May 31, 2024 Inspection · Deficiencies cited
-
Supervision & ratios Serious
There were 13 childre in care upon arrival. This was corrected at inspection when three children were removed from care.
HHSC 747.207(10) — AP Never exceed capacity of the home
HHSC risk weight: High. Corrected at inspection. Corrected 2024-05-31.
-
Safety & premises
The privacy fence has loose boards creating gaps that children can put their hands through.
HHSC 747.3501 — Safety - Areas Free From Hazards
HHSC risk weight: Medium High. Corrected 2024-06-14. Correction verified 2024-06-20.
-
Cleanliness & sanitation
Several piles of dog feces were in the backyard.
HHSC 747.3701(2) — Animals - Do Not Create Unsafe or Unsanitary Conditions
HHSC risk weight: Medium High. Corrected 2024-05-31. Correction verified 2024-06-20.
-
Records & paperwork
Two dogs the director is dog sitting did not have vaccination records available.
HHSC 747.3703(a) — Animals at Center - Documentation of Vaccinations
HHSC risk weight: Medium High. Corrected 2024-06-14. Correction verified 2024-06-20.
-
Safety & premises Serious
The steps on the backside of the playscape were missing handrails on one side.
HHSC 747.4401(10) — Handrails on Stairs and Steps of Climbing Equipment
HHSC risk weight: High. Corrected 2024-06-14. Correction verified 2024-06-20.
-
Safety & premises Serious
A swing was broken on one side, leaving the chain dangling and accessible to children. This was corrected at inspection when the chain was removed.
HHSC 747.4401(4) — Safety Requirements for Active Play Equipment - No Entanglement Protrusions or Openings
HHSC risk weight: High. Corrected at inspection. Corrected 2024-05-31.
-
Illness & medication
Four of eight children's files audited did not have immunization records.
HHSC 747.603(a)(4) — Children's Records - Immunizations
HHSC risk weight: Medium. Corrected 2024-06-14. Correction verified 2024-06-20.
-
Records & paperwork
Documentation of safety drills were not available at the time of inspeciton.
HHSC 747.801(7) — Records Maintained and Made Available - Safety Drills Documentation
HHSC risk weight: Medium. Corrected 2024-06-14. Correction verified 2024-06-20.
HHSC inspection history · no longer published by HHSC; kept here
-
Supervision & ratios Serious
-
May 31, 2024 Inspection · Deficiencies cited
-
Supervision & ratios Serious
There were 13 childre in care upon arrival. This was corrected at inspection when three children were removed from care.
HHSC 747.207(10) — AP Never exceed capacity of the home
HHSC risk weight: High. Corrected at inspection. Corrected 2024-05-31.
-
Safety & premises
The privacy fence has loose boards creating gaps that children can put their hands through.
HHSC 747.3501 — Safety - Areas Free From Hazards
HHSC risk weight: Medium High. Corrected 2024-06-14. Correction verified 2024-06-20.
-
Cleanliness & sanitation
Several piles of dog feces were in the backyard.
HHSC 747.3701(2) — Animals - Do Not Create Unsafe or Unsanitary Conditions
HHSC risk weight: Medium High. Corrected 2024-05-31. Correction verified 2024-06-20.
-
Records & paperwork
Two dogs the director is dog sitting did not have vaccination records available.
HHSC 747.3703(a) — Animals at Center - Documentation of Vaccinations
HHSC risk weight: Medium High. Corrected 2024-06-14. Correction verified 2024-06-20.
-
Safety & premises Serious
The steps on the backside of the playscape were missing handrails on one side.
HHSC 747.4401(10) — Handrails on Stairs and Steps of Climbing Equipment
HHSC risk weight: High. Corrected 2024-06-14. Correction verified 2024-06-20.
-
Safety & premises Serious
A swing was broken on one side, leaving the chain dangling and accessible to children. This was corrected at inspection when the chain was removed.
HHSC 747.4401(4) — Safety Requirements for Active Play Equipment - No Entanglement Protrusions or Openings
HHSC risk weight: High. Corrected at inspection. Corrected 2024-05-31.
-
Illness & medication
Four of eight children's files audited did not have immunization records.
HHSC 747.603(a)(4) — Children's Records - Immunizations
HHSC risk weight: Medium. Corrected 2024-06-14. Correction verified 2024-06-20.
-
Records & paperwork
Documentation of safety drills were not available at the time of inspeciton.
HHSC 747.801(7) — Records Maintained and Made Available - Safety Drills Documentation
HHSC risk weight: Medium. Corrected 2024-06-14. Correction verified 2024-06-20.
-
Supervision & ratios Serious
-
Sep 25, 2023 Inspection · Deficiencies cited
-
Staff background & training
Substitute assistant did not have 24 required training hours ready for review.
HHSC 747.1303(4)(A) — Training Requirements for Caregivers Licensed -24 hours Annual Training
HHSC risk weight: Medium High. Corrected 2023-10-06. Correction verified 2023-10-05.
-
Safety & premises
A large tree branch was noted in the outdoor yard accessible to children.
HHSC 747.3501 — Safety - Areas Free From Hazards
HHSC risk weight: Medium High. Corrected 2023-09-29. Correction verified 2023-10-03.
-
Cleanliness & sanitation
Animal feces was noted in the backyard where children have access.
HHSC 747.3701(2) — Animals - Do Not Create Unsafe or Unsanitary Conditions
HHSC risk weight: Medium High. Corrected 2023-09-25. Correction verified 2023-10-03.
-
Other
Documentation for two dogs in the home was not ready for review.
HHSC 747.3703(a) — Animals at Center - Documentation of Vaccinations
HHSC risk weight: Medium High. Corrected 2023-10-02. Correction verified 2023-10-03.
-
Safety & premises Serious
Numerous outdoor toys were found broken and not maintained in the outdoor space that children have access to.
HHSC 747.4401(7) — Safety Requirements for Active Play Equipment - No Pinch, Crush, or Shear Points
HHSC risk weight: High. Corrected 2023-09-29. Correction verified 2023-10-03.
HHSC inspection history · no longer published by HHSC; kept here
-
Staff background & training
-
Sep 25, 2023 Inspection · Deficiencies cited
-
Staff background & training
Substitute assistant did not have 24 required training hours ready for review.
HHSC 747.1303(4)(A) — Training Requirements for Caregivers Licensed -24 hours Annual Training
HHSC risk weight: Medium High. Corrected 2023-10-06. Correction verified 2023-10-05.
-
Safety & premises
A large tree branch was noted in the outdoor yard accessible to children.
HHSC 747.3501 — Safety - Areas Free From Hazards
HHSC risk weight: Medium High. Corrected 2023-09-29. Correction verified 2023-10-03.
-
Cleanliness & sanitation
Animal feces was noted in the backyard where children have access.
HHSC 747.3701(2) — Animals - Do Not Create Unsafe or Unsanitary Conditions
HHSC risk weight: Medium High. Corrected 2023-09-25. Correction verified 2023-10-03.
-
Other
Documentation for two dogs in the home was not ready for review.
HHSC 747.3703(a) — Animals at Center - Documentation of Vaccinations
HHSC risk weight: Medium High. Corrected 2023-10-02. Correction verified 2023-10-03.
-
Safety & premises Serious
Numerous outdoor toys were found broken and not maintained in the outdoor space that children have access to.
HHSC 747.4401(7) — Safety Requirements for Active Play Equipment - No Pinch, Crush, or Shear Points
HHSC risk weight: High. Corrected 2023-09-29. Correction verified 2023-10-03.
-
Staff background & training
-
Apr 5, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
-
Apr 5, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Mar 28, 2023 Inspection · Deficiencies cited
-
Supervision & ratios
At the time of inspection there were eleven children in care. Three of the children were ages 12 months to 15 months, making the ratio for one caregiver to have a total of seven children in care.
HHSC 747.1805 — Child/Caregiver Ratio - Licensed Child Care Home with 3 or More Caregivers
HHSC risk weight: Medium High. Corrected 2023-03-28. Correction verified 2023-04-05.
HHSC inspection history · no longer published by HHSC; kept here
-
Supervision & ratios
-
Mar 28, 2023 Inspection · Deficiencies cited
-
Supervision & ratios
At the time of inspection there were eleven children in care. Three of the children were ages 12 months to 15 months, making the ratio for one caregiver to have a total of seven children in care.
HHSC 747.1805 — Child/Caregiver Ratio - Licensed Child Care Home with 3 or More Caregivers
HHSC risk weight: Medium High. Corrected 2023-03-28. Correction verified 2023-04-05.
-
Supervision & ratios
-
Mar 22, 2023 Inspection · Deficiencies cited
-
Other
At the time of inspection one child was napping on the second level of the home. This was corrected when the child was placed on the first level of the home with the rest of the children.
HHSC 747.4015(1) — Caring for Children Above or Below Ground Level-Written Approval
HHSC risk weight: Medium High. Corrected 2023-03-22. Correction verified 2023-03-28.
HHSC inspection history · no longer published by HHSC; kept here
-
Other
-
Mar 22, 2023 Inspection · Deficiencies cited
-
Other
At the time of inspection one child was napping on the second level of the home. This was corrected when the child was placed on the first level of the home with the rest of the children.
HHSC 747.4015(1) — Caring for Children Above or Below Ground Level-Written Approval
HHSC risk weight: Medium High. Corrected 2023-03-22. Correction verified 2023-03-28.
-
Other
-
Aug 30, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
-
Aug 30, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Jul 13, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
-
Jul 13, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
May 19, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
May 19, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
-
Feb 28, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
HHSC inspection history · no longer published by HHSC; kept here
-
Feb 28, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.