Shepherd Of The Hills Lutheran
6914 WURZBACH RD, San Antonio, TX 78240 · Bexar County
Program
- Type
- Licensed center
- Licensed capacity
- 219
- Ages
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 06:30 AM-06:30 PM
- Director / administrator
- Anita Gonzales
- Phone
- (210) 614-3741
- Regulated since
- Aug 4, 1986
- HHSC IDs
- Operation 96638 · number 128747
- Official record
- HHSC Child Care Search
Violations by category
Year by year
| Year | Violations | Serious | Main categories |
|---|---|---|---|
| 2026 | 7 | 5 | Safety & premises (3), Staff background & training (3), Records & paperwork (1) |
| 2025 | 7 | 2 | Supervision & ratios (2), Staff background & training (2), Other (3) |
| 2024 | 16 | 12 | Safety & premises (5), Food & allergies (1), Staff background & training (6), Other (4) |
| 2023 | 23 | 16 | Cleanliness & sanitation (4), Illness & medication (1), Supervision & ratios (7), Discipline & child guidance (1), Safety & premises (2), Records & paperwork (2), Other (6) |
| 2022 | 5 | 3 | Safety & premises (5) |
Inspections, investigations & assessments
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Sep 2, 2026 Inspection · Deficiencies cited
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Records & paperwork
The director informed me that the two individuals left in charge in the directors absences would not be aware of the location of the staff and children's files.
HHSC 746.1013(a)(3) — Director's Absence - Caregiver in Charge Has Access to All Records
HHSC risk weight: Medium. Corrected 2026-09-02. Correction verified 2026-09-24.
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Safety & premises Serious
On two of the playgrounds the loose-fill was not installed to the required depth of six inches.
HHSC 746.4907(a)(1) — Installation and Maintenance of Loose-fill Surfacing - Six Inches if Equipment 5 Ft or Less
HHSC risk weight: Medium High. Corrected 2026-09-16. Correction verified 2026-09-14.
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Safety & premises Serious
The loose-fill under and around the swings is not installed to the required depth of nine inches within the use zone.
HHSC 746.4907(a)(2) — Installation and Maintenance of Loose-fill Surfacing - Nine Inches if Equipment Greater Than 5 Ft.
HHSC risk weight: Medium High. Corrected 2026-09-16. Correction verified 2026-09-14.
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Records & paperwork
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May 29, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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May 22, 2026 Inspection · No deficiencies cited
No violations cited on this visit.
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May 13, 2026 Report · No deficiencies cited
No violations cited on this visit.
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Apr 20, 2026 Assessment · Deficiencies cited
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Staff background & training Serious
Recite: Ten of the staff files reviewed had a CPR certification that was completed through an online source, which did not include hands-on training. Noted: seven updated CPR certifications were submitted.
HHSC 746.1315(b)(1) — CPR Training and Recertification Adhere to Guidelines-skill based
HHSC risk weight: Medium High. Corrected 2026-05-26. Correction verified 2026-05-26.
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Staff background & training Serious
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Mar 17, 2026 Inspection · Deficiencies cited
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Staff background & training Serious
Ten of the staff files reviewed had a CPR certification that was completed through an online source, that did not include hands-on training.
HHSC 746.1315(b)(1) — CPR Training and Recertification Adhere to Guidelines-skill based
HHSC risk weight: Medium High. Corrected 2026-03-31. Correction verified 2026-04-20.
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Safety & premises Serious
Several of the children's files were missing required information for their emergency contacts; physical addresses. This was corrected during inspection when parents were contacted via phone to update information verbally.
HHSC 746.605(6) — Required Admission Information - Emergency Contact
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2026-03-17.
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Staff background & training
Ten staff files reviewed were found to be missing the following information; showing he has received a copy of the child-care center s: Operational policies and Personnel policies, A copy of a photo identification/ A copy of the person's current driver's license if the person transports a child in care, and A statement signed and dated by the employee verifying the date the employee attended training during orientation that includes an overview of your policy on the prevention, recognition, and reporting of child maltreatment.
HHSC 746.901 — Required Personnel Records
HHSC risk weight: Medium. Corrected 2026-03-31. Correction verified 2026-03-31.
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Staff background & training Serious
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Nov 13, 2025 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 12, 2025 Report · No deficiencies cited
No violations cited on this visit.
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Sep 18, 2025 Inspection · Deficiencies cited
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Staff background & training
Recite: Five of the nine caregiver files reviewed lacked documentation of training certificates demonstrating the required 24 hours of annual training.
HHSC 746.1309(a) — Documented Annual Training Area - 24 Hours Required
HHSC risk weight: Medium. Corrected 2025-09-25. Correction verified 2025-09-25.
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Staff background & training
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Sep 3, 2025 Inspection · Deficiencies cited
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Staff background & training
Seven of the nine caregiver files reviewed lacked documentation of training certificates demonstrating the required 24 hours of annual training.
HHSC 746.1309(a) — Documented Annual Training Area - 24 Hours Required
HHSC risk weight: Medium. Corrected 2025-09-17. Correction verified 2025-09-18.
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Other
The Parent Notifiation Poster was not visably posted.
HHSC 746.401(7) — Posting Requirements - Licensing Parent Notification Poster
HHSC risk weight: Medium Low. Corrected 2025-09-03. Correction verified 2025-09-18.
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Other
Required telephone numbers were not visibly posted.
HHSC 746.401(8) — Posting Requirements - Telephone Numbers
HHSC risk weight: Medium Low. Corrected 2025-09-03. Correction verified 2025-09-18.
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Supervision & ratios Serious
The operation's most recent fire inspection was completed on July 2, 2024.
HHSC 746.5101(a) — Annual Fire Inspection - Before Initial Permit Issued and Every 12 Months
HHSC risk weight: High. Corrected 2025-09-17. Correction verified 2025-09-18.
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Supervision & ratios Serious
The operation did not have a current gas inspection.
HHSC 746.5401 — Requirement of Gas Leak Inspection
HHSC risk weight: Medium High. Corrected 2025-09-17. Correction verified 2025-09-18.
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Staff background & training
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Mar 12, 2025 Inspection · Deficiencies cited
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Other
Form 2885, Children Product Certification form was observed to be signed January 4th, 2024. Noted: this was corrected at inspection when the CPSC recalls were reviewed and the form was signed and dated.
HHSC 746.4135(b) — Children's Products- Annual Certification
HHSC risk weight: Medium. Corrected at inspection. Corrected 2025-03-12.
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Other
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Dec 5, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Oct 10, 2024 Inspection · Deficiencies cited
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Staff background & training Serious
Six of the ten staff files were reviewed did not have current CPR/First aid certification.
HHSC 746.1301(a)(4)(A) — Training Requirements for Employees, Caregivers, and Directors - Pediatric CPR
HHSC risk weight: Medium High. Corrected 2024-10-17. Correction verified 2024-11-07.
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Staff background & training Serious
An individual required to have two hours of transportation did not have certificates available for review.
HHSC 746.1301(a)(7)(A) — Training Requirements for Employees, Caregivers, and Directors - Transportation training
HHSC risk weight: Medium High. Corrected 2024-10-17. Correction verified 2024-11-05.
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Staff background & training
Two of the ten staff files did not have training certificates available for review for the most recently completed training year.
HHSC 746.1309(a) — Documented Annual Training Area - 24 Hours Required
HHSC risk weight: Medium. Corrected 2024-10-17. Correction verified 2024-11-05.
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Staff background & training
One of the ten staff files reviewed did not include training in required topics, such as; emergency preparedness, communicable diseases, medication administration, food allergies, physical premises, and hazardous materials.
HHSC 746.1309(e) — Documented Annual Training- Required Content
HHSC risk weight: Medium. Corrected 2024-10-17. Correction verified 2024-11-05.
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Staff background & training Serious
A person required who is required to have training in topics related to caring for children 24 months and under did not have certificates for review.
HHSC 746.1311(d) — Director Annual Training - Caring for children under 24 months
HHSC risk weight: Medium High. Corrected 2024-10-17. Correction verified 2024-11-05.
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Staff background & training
When reviewing directors file the following were not available for review: Emergency Prep., Communicable Disease, Administering medication, Food allergies, Building and physical premises, Hazardous Materials.
HHSC 746.1311(e) — Director Annual Training - Additional required topics
HHSC risk weight: Medium. Corrected 2024-10-17. Correction verified 2024-11-05.
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Safety & premises Serious
There were several metal railroad ties sticking up out of the base of the black lining of the playground that could cause injury to children. *Corrected at inspection.
HHSC 746.3701 — Safety - Areas Free From Hazards
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2024-10-10.
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Safety & premises Serious
There was a seatbelt in the last seat in the back on the right side behind the diver that is broken.
HHSC 746.5603(c) — Types of Vehicles Used to Transport Children - Be Maintained Safely
HHSC risk weight: Medium High. Corrected 2024-10-17. Correction verified 2024-11-07.
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Safety & premises Serious
Vehicles used to transport vehicles were purchased 7/2024 and did not have child safety alarms installed.
HHSC 746.5625(a) — Electronic Child Safety Alarm - is equipped in each vehicle
HHSC risk weight: High. Corrected 2024-11-21. Correction verified 2024-12-05.
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Safety & premises
Proof of one of the vehicles purchases was not available for review.
HHSC 746.5627 — Required Vehicle Documentation - date of lease or purchase for each vehicle
HHSC risk weight: Medium. Corrected 2024-10-17. Correction verified 2024-11-07.
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Other Serious
When reviewing children's files the information on special care needs for children was not available for review. In ten out of ten children's files reviewed.
HHSC 746.605(12) — Required Admission Information - Special Needs Statement
HHSC risk weight: Medium High. Corrected 2024-10-17. Correction verified 2024-12-05.
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Safety & premises Serious
Reviewing children's files, the information for the emergency contact person's address was not available for review. In ten out of ten children's files reviewed.
HHSC 746.605(6) — Required Admission Information - Emergency Contact
HHSC risk weight: Medium High. Corrected 2024-10-17. Correction verified 2024-12-05.
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Staff background & training Serious
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Jul 10, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 12, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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May 30, 2024 Report · Deficiencies cited
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Other Serious
It was determined in the investigation that a caregiver was using prohibited punishment when she was yelling at the children in her care.
HHSC 746.2805(5) — Prohibited Punishments - Humiliating, Rejecting, Yelling
HHSC risk weight: High. Corrected 2024-07-01. Correction verified 2024-07-10.
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Food & allergies Serious
It was determined through an investigation that caregivers were using food items as a reward for good behavior.
HHSC 746.3301(h) — Nutrition and Food Service - Food not a reward
HHSC risk weight: Medium High. Corrected 2024-07-01. Correction verified 2024-07-10.
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Other Serious
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May 28, 2024 Inspection · Deficiencies cited
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Other Serious
Outlets in Pre-K rooms were observed to be uncovered.
HHSC 746.3701(1) — Safety - Electrical Outlets Covered
HHSC risk weight: Medium High. Corrected 2024-05-28. Correction verified 2024-05-28.
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Other Serious
A television was observed to be sat on top of crate on a shelf and was not anchored.
HHSC 746.3701(10) — Safety - Televisions Anchored to Prevent Tip Over
HHSC risk weight: Medium High. Corrected 2024-05-29. Correction verified 2024-05-29.
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Other Serious
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Apr 15, 2024 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 4, 2024 Report · No deficiencies cited
No violations cited on this visit.
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Nov 29, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Nov 27, 2023 Report · No deficiencies cited (self-report)
No violations cited on this visit.
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Oct 23, 2023 Inspection · Deficiencies cited
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Supervision & ratios
The operation did not have a current Form 2885 Child Product Certification. Noted: The CPSC recall list was reviewed during the inspection and the Form 2885 was signed and posted.
HHSC 746.4135(b) — Children's Products- Annual Certification
HHSC risk weight: Medium. Corrected at inspection. Corrected 2023-10-23.
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Supervision & ratios Serious
The operational polcies/Parent handbook did not include the emergency prepardness plan.
HHSC 746.501(a)(24) — Written Operational Policies - Emergency Preparedness Plans
HHSC risk weight: High. Corrected 2023-11-06. Correction verified 2023-11-17.
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Supervision & ratios
Nine of the ten children's files reviewed did not include verification of receipt of the operational policies.
HHSC 746.503 — Provide Parents With Copy of Policies
HHSC risk weight: Medium. Corrected 2023-11-06. Correction verified 2023-11-17.
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Safety & premises Serious
Ten of the children's files did not include emerceny care authorization.
HHSC 746.605(12) — Required Admission Information - Emergency Medical Authorization
HHSC risk weight: High. Corrected 2023-11-06. Correction verified 2023-11-17.
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Other
The ten files reviewed did not include the date of admission.
HHSC 746.605(3) — Required Admission Information - Date of Admission
HHSC risk weight: Medium Low. Corrected 2023-11-06. Correction verified 2023-11-17.
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Safety & premises Serious
The ten files reviewed did not include necessary information for the listed emergency contact.
HHSC 746.605(6) — Required Admission Information - Emergency Contact
HHSC risk weight: Medium High. Corrected 2023-11-06. Correction verified 2023-11-17.
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Illness & medication Serious
One file did not include current immunization records.
HHSC 746.613(b) — Immunization Records, Exceptions, and Exemptions Current
HHSC risk weight: Medium High. Corrected 2023-11-06. Correction verified 2023-11-17.
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Records & paperwork
Seven of the ten staff files did not include employment begin dates.
HHSC 746.901(1) — Required Personnel Records - Dates of Employment
HHSC risk weight: Medium Low. Corrected 2023-11-06. Correction verified 2023-11-17.
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Records & paperwork
Two of the ten staff files did not include the employment affidavit.
HHSC 746.901(4) — Required Personnel Records - Required Affidavit
HHSC risk weight: Medium Low. Corrected 2023-10-27. Correction verified 2023-11-10.
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Supervision & ratios
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Oct 9, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Sep 26, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 29, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 18, 2023 Report · Deficiencies cited
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Cleanliness & sanitation Serious
Children who are toilet learning, were sent home in soiled diapers.
HHSC 746.3501(1) — Diaper Changing Steps- Prompt
HHSC risk weight: Medium High. Corrected 2023-10-09. Correction verified 2023-10-23.
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Cleanliness & sanitation Serious
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Aug 10, 2023 Inspection · Deficiencies cited
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Cleanliness & sanitation Serious
In two classrooms, two children were observed to not have their hands washed after diapering. Noted: This was correct during inspection when the teachers were advised to wash children's hands after diapering.
HHSC 746.3417(3) — Children Handwashing After Toileting or Diapering
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2023-08-10.
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Other
Children were observed utilizing chairs that were manufactured with straps/bkuckles but children were not buckled into the seats. Noted: This was corrected at inspection when the children were removed from the seats.
HHSC 746.4501(b) — Chairs - Safety Straps Used if Required by Manufacturer
HHSC risk weight: Medium. Corrected 2023-08-10. Correction verified 2023-08-10.
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Cleanliness & sanitation Serious
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Jul 27, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 17, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 17, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 6, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Jul 3, 2023 Report · Deficiencies cited
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Supervision & ratios Serious
Based upon the information gathered through interviews the lack of supervision and knowledge of an incident that occurred on the PreK playground as teachers are sitting on the bench not supervising.
HHSC 746.1205(a)(4) — Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
HHSC risk weight: High. Corrected 2023-07-25. Correction verified 2023-07-27.
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Supervision & ratios Serious
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Jun 23, 2023 Inspection · Deficiencies cited
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Cleanliness & sanitation Serious
A caregiver was observed changing a diaper and did not wash the hands of the child after diapering. Noted: this was corrected during inspection when the caregiver washed the child's hands.
HHSC 746.3417(3) — Children Handwashing After Toileting or Diapering
HHSC risk weight: Medium High. Corrected at inspection. Corrected 2023-06-23.
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Cleanliness & sanitation Serious
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Jun 15, 2023 Report · No deficiencies cited
No violations cited on this visit.
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Jun 6, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 5, 2023 Report · Deficiencies cited
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Supervision & ratios Serious
After conducting interviews, it was confirmed that during drop off times, classrooms were left out of ratio for extended periods of time after notifying administration.
HHSC 746.1601 — Child/ Caregiver Ratio - 13 or More Children
HHSC risk weight: Medium High. Corrected 2023-07-10. Correction verified 2023-07-17.
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Other Serious
Caregivers have been using yelling as a form of discipline.
HHSC 746.2805(5) — Prohibited Punishments - Humiliating, Rejecting, Yelling
HHSC risk weight: High. Corrected 2023-07-10. Correction verified 2023-07-17.
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Cleanliness & sanitation Serious
Two children were reported to be sent home in soiled clothing after having a toileting accident.
HHSC 746.3501(1) — Diaper Changing Steps- Prompt
HHSC risk weight: Medium High. Corrected 2023-07-10. Correction verified 2023-07-10.
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Supervision & ratios Serious
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May 24, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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May 19, 2023 Report · No deficiencies cited
No violations cited on this visit.
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May 10, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Apr 5, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Mar 31, 2023 Report · Deficiencies cited
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Other Serious
After interviews, three individuals confirmed caregivers using personal devices while caring for children.
HHSC 746.1203(3)(D) — Personal use of electronic devices, such as cell phones, MP3 players, tablets, and video games
HHSC risk weight: Medium High. Corrected 2023-05-24. Correction verified 2023-06-06.
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Supervision & ratios Serious
After conducting interviews, it was confirmed by six individuals that during drop-off times classrooms were left out of ratio for extended periods of time after notifying administration.
HHSC 746.1601 — Child/ Caregiver Ratio - 13 or More Children
HHSC risk weight: Medium High. Corrected 2023-05-24. Correction verified 2023-06-06.
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Supervision & ratios Serious
After being made aware of an incident of possible inappropriate discipline, the operation did not self-report to CCR staff.
HHSC 746.305(a)(6) — Report Situation Placing Children at Risk
HHSC risk weight: High. Corrected 2023-05-24. Correction verified 2023-06-06.
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Other Serious
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Mar 24, 2023 Inspection · No deficiencies cited
No violations cited on this visit.
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Mar 16, 2023 Report · Deficiencies cited
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Other
After being made aware of possible improper discipline, director did not follow up with making sure employees were complaint with standards.
HHSC 746.1003(2) — Director Responsibilities - Employees Comply with Standards
HHSC risk weight: Medium. Corrected 2023-04-26. Correction verified 2023-05-10.
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Discipline & child guidance Serious
A caregiver used corporal punishment with a child.
HHSC 746.2805(1) — Prohibited Punishments - Corporal Punishment
HHSC risk weight: High. Corrected 2023-04-26. Correction verified 2023-05-10.
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Other Serious
A caregiver was heard yelling at children.
HHSC 746.2805(5) — Prohibited Punishments - Humiliating, Rejecting, Yelling
HHSC risk weight: High. Corrected 2023-04-26. Correction verified 2023-05-10.
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Other
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Dec 16, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 29, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Aug 17, 2022 Report · No deficiencies cited
No violations cited on this visit.
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Jul 22, 2022 Inspection · No deficiencies cited
No violations cited on this visit.
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Jun 17, 2022 Inspection · Deficiencies cited
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Safety & premises
There was a thermometer that was missing from the first aid kit located on the bus used to transport children.
HHSC 746.4003(a) — First Aid Kit - Incomplete Kit
HHSC risk weight: Medium. Corrected 2022-06-24. Correction verified 2022-07-22.
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Safety & premises Serious
There was less then 6 inches of loose fill material underneath the climbing bars, rock wall tee-pee, and where the slide exits were located, on the playground for the 2 year olds through 4 year olds.
HHSC 746.4907(d) — Installation and Maintenance of Loose-fill Surfacing - Proper Depth Maintained
HHSC risk weight: Medium High. Corrected 2022-07-08. Correction verified 2022-07-22.
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Safety & premises
There was no documentation of drills that occurred in April, or May of this year 2022 available for review. Note: This was corrected at inspection when the director added in the date in which the fire dill was conducted.
HHSC 746.5205(4) — Documentation of Drills
HHSC risk weight: Medium. Corrected at inspection. Corrected 2022-06-17.
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Safety & premises Serious
There was a fire extinguisher on the bus, meant to transport children, that had not been serviced since August 2013.
HHSC 746.5307(b) — Fire Extinguishers Serviced
HHSC risk weight: Medium High. Corrected 2022-07-01. Correction verified 2022-07-22.
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Safety & premises Serious
There was not an electronic child safety alarm that was installed in the bus used to transport children.
HHSC 746.5625(b) — Electronic Child Safety Alarm - installed and maintained according to manufacturer's instructions
HHSC risk weight: High. Corrected 2022-07-18. Correction verified 2022-07-22.
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Safety & premises
Get the full file
HHSC publishes inspections, investigations and assessments from October 2017 onward, with each cited deficiency and its risk weight. Investigation narratives, complaint files and older history require a public information request. The Texas Public Information Act (Texas Government Code Chapter 552) gives anyone the right to ask. You don't have to say why.
Email the request Printable letter (fax or mail)
- Send to
- HHSC Open Records Coordinator, MC-1070 · OpenRecordsRequest@hhs.texas.gov · fax 512-424-6586 · 4601 W. Guadalupe Street, Austin, Texas 78751-3146 · agency instructions
Show the letter text
If something is happening now, report a concern to HHSC Child Care Regulation. For suspected abuse, contact your county child protective services or law enforcement.
Source: Texas Health and Human Services Commission, via Child Care Regulation datasets on data.texas.gov. Last read Oct 1, 2026. Violation text is HHSC's own wording. The categories are ours, added to help you scan. About this data.